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Reviews of Hotel Palma Royale

3.5 out of 5
Hotel Palma Royale
Calle 3ra, Bocas Town, Bocas del Toro, Panama

Reviews

8.8

Excellent

Rating 10 - Excellent. 63 out of 117 reviews" "
Rating 8 - Good. 34 out of 117 reviews" "
Rating 6 - Okay. 16 out of 117 reviews" "
Rating 4 - Poor. 2 out of 117 reviews" "
Rating 2 - Terrible. 2 out of 117 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Mar 2024

8/10 Good

Mia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was right in front of a boat dock which was so convenient for excursions, walking distance from many restaurants and bars. The staff were attentive and kind. We got sick (i believe food poisoning) and the front desk staff were kind enough to get us gatorade, medice and cleaned our bathroom. Overall, really nice stay, would recommend 👌
Stayed 3 nights in Mar 2024
Response from Sasha on 18 Mar 2024
We're glad you had an overall good stay, despite the tummy issues. Thank you, Mia!

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful
Stayed 1 night in Dec 2023
Response from Sasha on 18 Dec 2023
Muchas gracias, Madeline. Our staff works hard to ensure each guest has an excellent experience and we're glad this was reflected in your stay. Come back soon!

10/10 Excellent

Kory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a great stay to Juan Pablo, Kelly, Sasha, Zulay, Marlenis, and Astry. From a person with multiple chemical sensitivity, you went above and beyond to make my stay comfortable. For that I'm so grateful.
Stayed 3 nights in Nov 2023
Response from Sasha on 22 Nov 2023
Thank YOU, Kory! We love to make our guests happy and are glad you are. Hosting you was our pleasure!

8/10 Good

Maribel

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Palma Royale was a good property, we stayed in the suite so we had a kitchen, which was fun as we were able to cook and entertain friends that also traveled with us. Its a cozy hotel, and has all you will need. However, there are water jugs in the hallways for guests; it ran out and we called letting know, they mentioned it wouldnt be refilled until the next day because "there wasnt many guests staying that night". The elevator is very small as well, literally only fits 1 person and their luggage or 2 people without luggage. Other than that it was a decent property and focal location.
Stayed 1 night in Nov 2023
Response from Kelly on 14 Nov 2023
We're glad you had a good overall stay, Maribel. Odd about the water jug refill but if it happened at night it is possible there was not staff to carry and replace that particular jug and certainly water was available in the other 4 jugs. Not ideal but a possibility. We're certain your next stay will be a 5!

8/10 Good

Yashvant, Redmond

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is on the corner of the island, so it is less noisy, but the property is not on the water like many other hotels. Rooms were clean and maintained with AC and Water (drinking and bath). My only complain is airport pick up. I didnt know that airport pick was available, so we took self-paid taxi. However, hotel staff mentioned that only one way is provided by the hotel which didnt make sense. Overall, good experience.
Response from Sasha on 7 Aug 2023
We're glad you enjoyed your oerall stay, Yashvant. Our team works hard to ensure all guests have the best possible experience. Self-paid taxis are 2 and hotel service is 5 so we helo our guests to save money!

10/10 Excellent

Estuardo, Fayetteville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy the place and the hotel. Front desk was amazing and helpful. Hotel was great woth the 3rd and 4th floor with great view of the ocean. Great restaurant around the area with walking distance. I would return to Boca del Toro and stay at the same hotel.
Stayed 3 nights in Jul 2023
Response from Sasha on 7 Aug 2023
Fantastic news, Estuardo. Our team works hard to ensure guests have the best experience possibel and we are glad this was reflected in your stay. Saludos!

10/10 Excellent

Véronique

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect hotel in Bocas main island
I absolutely loved staying there because it is so conveniently located where the main street is in Bocas. They also help book tours which are literally in front of the hotel. I love the staff, always kind, friendly and professional. I had the most amazing time there and hope to come back soon.
Stayed 3 nights in May 2023
Response from Sasha on 9 Jun 2023
Fantastic, Veronique! Our staff works hard to ensure our guests have the best visit possible and this was clearly the case here! Saludos!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Sasha on 26 Apr 2023
Our staff works hard to ensure all of our guests have the best stay possible. We're glad this was reflected in your stay!

10/10 Excellent

Adam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with access to restaurants and boats to go to other islands.
Stayed 3 nights in Apr 2023
Response from Sasha on 18 Apr 2023
Fantastic, Adam. Our team works hard to ensure you have an excellent stay and we're glad this was reflected in your stay. Saludos!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
short break
This small hotel is located at the end of the main street so a bit away from the booming music of the many bars frequented by a very young crowd - thought it was Spring break or something as so many around. There is a water taxi station across the street. There is no restaurant in hotel and you have to walk to a restaurant a few minutes away with your breakfast voucher. There is very little in-room amenities but a small coffee machine which is not conducive to making tea and even when you pour the water through there is a lingering coffee after-taste. Water coolers are located outside of rooms to fill water jugs as drinking local tap water is not recommended. Front desk staff were very friendly and helpful in booking local tours and activities. There is not much to do on the main island Colon but definitely worth the water taxi to explore Pollo Beach and the stunning Red Frog Beach on the Isla Bastimentos; we even saw dolphins on our way. Bastimentos sky canopy zip line tour was scary for me but amazing through the rainforest and guides on hand to help. Bacos del Toro is great for relaxing after Panama City and the staff at Hotel Palma Royale try their best to make your stay comfortable.
Stayed 4 nights in Apr 2023
Response from Kelly on 4 May 2023
Thanks for the visit and the review. Our staff works hard to esnure our guests have the best possible stay. Of course the coffee makers create water that tastes like coffee. Hot water for tea can be found in the water dispensers on each floor. Our guest guidebook tells you about activities to do on Isla Colon and our staff can point you in that direction as well. Particularly to all the great restaurants and shops nearby. Saludos!

2/10 Terrible

Eric

Travelled with partner, Travelled with group
Disliked: Staff & service, amenities
Very old location and in very loud area, they make you give your key back to the front desk every time you leave the hotel.
Stayed 2 nights in Apr 2023
Response from Kelly on 17 Apr 2023
Hello, Eric. We are surprised you did not enjoy your stay as the majority of our other reviews are 4s and 5s. We request the room key is left as it saves time/money/fees for lost keys and lock changes. We are a family-run boutique hotel and there is always someone at reception 24 hours a day. Although we are in the historic quarters of Bocas, our hotel is less than 15 years old and excellently maintained. Although our town is lively, our end-of-the-street location and sturdy construction keeps it quiet inside. Our staff works hard to ensure wll of our guests have the best possible experience.

10/10 Excellent

Clive-Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, excellent support from staff and management. Very clean rooms and safe environment.
Response from Sasha on 30 Mar 2023
Thanks for your stay and the positive feedback, Clive-Anthony. Our staff works hard to ensure our guests have the best visit possible and you clearly did!

10/10 Excellent

Clive-Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We rented two rooms including the penthouse at Hotel Palma Royale - both accommodations were excellent. All the staff were very kind and willing to help in any way to make sure we were comfortable. The rooms were always clean and this building is at a convenient location for walking, shopping, or taking a taxi. We had an excellent stay at Hotel Palma Royale.
Response from Sasha on 30 Mar 2023
Thanks for your stay and the positive feedback, Clive-Anthony. Our staff works hard to ensure our guests have the best visit possible and you clearly did!

8/10 Good

Konrad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Sasha on 30 Mar 2023
Thanks, Konrad. Please reach out to us and let us know how we can ensure your next visit is a 5! Saludos!

10/10 Excellent

Oren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another time in Paradise
I travel quite frequently to Panama and Bocas Del Toro and Palma Royale is my favorite hotel in Bocas Town. Located at the end of the Main Street with a great see view and more quite and chilled atmosphere, seconds from some of the best restaurants and bars, and minutes from the beaches in Carenero Island. Comfort and luxurious rooms, fully equipped and decorated, most welcoming and helpful team. Always a pleasure to stay here. Highly recommended.
Stayed 3 nights in Feb 2023
Response from Oren Kristal on 1 Mar 2023
Hi Oren.Your visit is always a pleasure for us.Regards.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location. It was at the quieter end of the busy street. Room was nice: big, clean, comfy bed and pillows, big bathroom, air con and ceiling fan, a little deck. The mini fridge was also great to have as there’s mini markets just a block away. Access to refilling water on each floor was great.
Stayed 5 nights in Feb 2023
Response from Sasha on 22 Feb 2023
Thanks for staying with us, Linda! Our staff works hard to ensure our guests enjoy their visit and we're glad you did!

10/10 Excellent

angela

6/10 Okay

Georgiy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Location is convenient for boat tours. Staff is friendly. Area did not look that safe, but nothing happened. Internet was not working most of the time. At our last morning there was a power outage for over an hour.
Stayed 2 nights in Dec 2022
Response from Sasha on 20 Dec 2022
Thanks for staying, Georgiy! I'm not sure if you are a frequent traveller bu our area is absolutely safe and youa re the first guest in 11 years to feel this way. We also keep staff 24 hours to ensure you are taken care of. I wish you had mentioned the internet as it was working everywhere else in the hotel. The repeater for your room must have needed a reset. There was an island-wide maintenance related power outage during your stay, our apologies. We hope you will come back!

10/10 Excellent

David

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
All was good. Staff friendly, had investment channels on tv package. On main street so easy walk around town, fruit stand and convenience store across the street so all good.
Response from Sasha on 7 Dec 2022
Thank you for the visit and the comments, David. Our team works hard to ensure that your experience is excellent ad we're glad that it was. Saludos!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable
We enjoyed our four night stay at the hotel. The room was spacious and comfortable and we really liked having a balcony overlooking the docks. It was very useful having a kitchen. The staff were friendly and helpful. Breakfast at the Buena Vista restaurant was delicious. We felt that the location meant it was quieter than other more central hotels might be. Drinking water is provided and a laundry service offered at a very reasonable cost.
Stayed 3 nights in Nov 2022
Response from Sasha on 28 Nov 2022
Thanks fo ryour stay and your comments, Richard. Our team seeks to make each guest's experience as enjoyable as possible.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was excellent! I loved talking to all of them daily. The hotel was in a great location and I loved the breakfast daily at Buenavista.
Stayed 5 nights in Oct 2022
Response from Sasha on 20 Oct 2022
Thanks, Courtney! For staying with us and for your kind words.

8/10 Good

Simon

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is well kept for location. However, 2nd bedroom is actually a livingroom. Its walking distance to stores and supermarkets. Be sure to eat local accross the street at Rosti Pollos, cheap and delicious.
Stayed 2 nights in Aug 2022
Response from Sasha on 15 Aug 2022
Thank you for staying with us, Simon. We're glad you enjoyed yourself! Saludos!

8/10 Good

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Walkable to everything. Spacious rooms.
Stayed 6 nights in Jul 2022
Response from Sasha on 10 Aug 2022
Thanks for you stay and your comments, Raymond. We're glad you enjoyed!

10/10 Excellent

Oren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Sasha on 25 Jun 2022
Thank you, Oren! We're glad you enjoyed your stay!

8/10 Good

Margo

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was very nice, style of rooms, very large, and furnishings very comfortable and elegant. It was conveniently located with water taxi service across the street to visit other isles. There was a nightclub also across the streer that was fantastic, plenty of shopping and restaurant options on the same street. One disappointment was the staff, front desk and housekeeping. They took our towels, which we did not request, and then took a full day to replace them. Ridiculous. Secondly front desk staff offered a free night stay when electricity went out in the town then promptly forgot about it at check out. If something is offered to offset any inconveniences you suffer, big or small, get it in writing.
Stayed 2 nights in Jun 2022
Response from Kelly on 25 Jun 2022
We appreciate your positive notes! However, we are surprised you were disappointed, Margo. Occasional brief power outages occur on the island. The hotel was nearly full at the time and we received no complaints. We also never offered you a free night stay. You called to request a one night extension of your reservation but there was never any mention of this being complimentary. Due to the misunderstanding, upon checkout, we gave you a major discount on your additional night's stay and you paid and departed with a smile on your face. In certain circumstances, we offer appropriate benefits to offset inconveniences. However, in this circumstance, we did not make any offer as we did not feel it was warranted. We can only lament that your intent to take advantage of a simple and brief inconvenience was unsuccessful. Be that as it may, we are glad you enjoyed our overall stay.

10/10 Excellent

Gary

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Palma Royale needs more stars!!
I couldn't wait to write this review! Amazing, Awesome, Delightful. The Hotel staff of ladies made my stay the absolute best. ALWAYS courteous & attentive to whatever I may have asked. The room/suite gave me a great view each morning of the bay & main street, not to mention a great patio to sit on when the rain came at night. I could listen to the vibrant sounds of water taxis hurrying through the water, or locals & other tourist conversing as they walked by below. My room was always a comfort after a day out. The bathroom was detailed & beautiful. The air conditioning really relaxed us after a good shower. But ince again it was truly the Staff that makes this place everything. Their English was great, their guidance & overall knowledge & recommendations where never wrong and their smiles are electric & affectionate. This Hotel is one if not the BEST in Bocus Town.
Stayed 3 nights in May 2022
Response from Sasha on 14 Jun 2022
Thank you so much, Vincent. We are glad our staff's dedication is reflected in their work. We hope you'll be back!

10/10 Excellent

ROMANY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2022
Response from Sasha on 15 Apr 2022
Thank you, Romany. We are glad you enjoyed your stay!

10/10 Excellent

Lilia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property.
Stayed 3 nights in Mar 2022
Response from Sasha on 15 Apr 2022
Thank you, Lilia. We are glad you enjoyed your stay!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, spacious rooms, & friendly staff
The staff was very friendly and responsive. The location was excellent. It was very close to the ferry and within walking distance to the shops and restaurants. The accommodations (2 queens…one in a separate bedroom and one in the main living area) were very spacious and comfortable. The laundry service was excellent. We received our laundry back ahead of the requested time. There were some things beyond the control of the staff, so the following comments are directed to the owner: The main drawback was the shower. There was no door, which allowed water to splash onto the floor, causing the floor to be a slip hazard. We were given a bath mat, which helped, but it didn’t solve the problem. The closet was spacious, but there was only one shelf, which was a drawback. I suggest adding more shelves to hold clothes and personal items. The elevator did not work consistently. Fortunately I was able to walk up and down the stairs to our room on the second floor, but we expected the elevator to work consistently, as I recently had back surgery, so it was a challenge. Having a working elevator was one of the reasons we selected this hotel. Finally, it was disconcerting to see that none of the hotel staff wore masks, which, by Panamánian law, is mandated. For the protection of both the staff and the customers, the Panamánian law should have been abided by.
Stayed 4 nights in Feb 2022
Response from Kelly on 8 Mar 2022
We are glad you enjoyed the majority of your stay. We are definitely addressing the lack of shelf/drawer situation and intend to install some dressers soon. Our elevator has been consistently working well since we re-opened in August. I wish you would have mentioned it to us as it surely had a simple solution and this is the first mention we have heard of any problem with the elevator. We will definitely assess all of the showers to ensure this is not an issue as with an anonymous review we cannot pinpoint the specific room and this is the first mention of any shower issue. Our staff is more than competent and can easily address these issues, even easier with our support, but we can only do so when guests mention these details. We greatly appreciate the feedback and will follow up on your comments.

10/10 Excellent

Manuel

Stayed 5 nights in Feb 2022
Response from Sasha on 1 Mar 2022
Mil gracias, Manuel. Por la visita y el comentario!

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Wonderful people in a great location
Stayed 2 nights in Feb 2022
Response from Sasha on 18 Feb 2022
Thanks you for your visit and your comments, Helena! We hope you will return or recommend us to friends!

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Bocas for days
Stayed years ago and the hotel has done an adequate job of upkeep. On-site breakfast facilities not in use and Internet connectivity was spotty as other, newer hotels have been built.
Stayed 3 nights in Jan 2022
Response from Sasha on 16 Jan 2022
Wow! How unfortunate! Our other recent reviews have ben 9s and 10s. I wish you would have let us know of your discomfort while staying with us so your could have been too! We are working hard to make sure all of our guests are satisfied.

10/10 Excellent

Oren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top!
Stayed 2 nights in Dec 2021
Response from Sasha on 18 Dec 2021
Thank you , Oren! We are so glad you enjoyed your stay!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Oct 2021

8/10 Good

derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and clean! I like the location and would stay there again!!
Stayed 2 nights in Oct 2021
Response from Kelly on 8 Oct 2021
Thanks for the visit and the review, Derrick. We hope to see you again soon!

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recent trip to Bocas
We live in Panama and have stayed in a number of places throughout the country, which gives us a basis for comparison. Bocas is a pretty typical Caribbean town, with decent restaurants and beach-related activities. We were there to dive. The hotel has both pluses and minuses. First the pluses. The staff were very nice and helpful. The room was spacious (more so than in many places), well-appointed, and everything worked. The bed was comfortable. Having A/C was nice, and it worked. There was hot water, not a given in Panama. There were some extra touches, like ice in the freezer, and a coffee maker with coffee beans and a grinder. It is on the end of the main part of town, near the port, so isn't in the middle of things. For us, that was nice. Breakfast was good. There were only two downsides for us. We were diving, and had to be at the dive shop at 8. The breakfast, for which we had paid, didn't start serving until 7:30. So we had to skip if we were going to dive in the morning. The second deals with its proximity the ferry dock. That is where heavy trucks unload a couple of times a day, which certainly detracts from sitting on the veranda. I might suggest skipping the ocean view in favor of getting set back off the street. The other issue is one the hotel might consider addressing. Apparently, the other side of the street is where semis like to park and diesel, sometimes for hours. Perhaps if someone talked to them, they would go somewhere else.
Stayed 3 nights in Oct 2019

10/10 Excellent

leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Melissa on 6 Jul 2019
Thanks Leah!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Sasha on 28 Jun 2019
Thank you for staying Palma Royale Hotel, for us your comment is important.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2019
Response from Sasha. on 28 Jun 2019
Thank you for staying at Palma Royale Hotel, for us your comment is important.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in the town and the quality is very high. Big rooms with 1 bedroom. Beds are great. Breakfast is good and the staff is nice and friendly. Very recommended. Would stay there again.
Stayed 1 night in Mar 2019
Response from Melissa on 29 Mar 2019
Thank you for the wonderful review. We look forward to your visit in the future.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Mar 2019

10/10 Excellent

Gio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Great location. Walking distance from restaurants and tour guided boats. I would just suggest not to stay in the 1st floor because the shower does not have a wall to separate the shower area from the rest of the bathroom. Due to the wall not being there, the entire bathroom floor and toilet gets wet.
Stayed 2 nights in Mar 2019
Response from Melissa on 18 Mar 2019
Thank you for the great review! We hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so nice to enjoy a bit of luxery when traveling economicaly. We went to another island and were so dissapointed we went back for the last night
Stayed 3 nights in Jan 2019
Response from Melissa on 28 Jan 2019
Thank you so much for the wonderful review. We are happy you enjoyed your stay.

8/10 Good

Terry, Lansing, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view from my fourth floor balcony was great. The hotel is located only steps away from Bocas Divers, a real plus when you have to carry your scuba gear. They request that you turn in your key whenever you leave the property. Some might find this annoying, but the front desk is adjacent to the stairs and elevator so I found it quite helpful since I have a propensity to misplace keys. The staff were friendly and helpful.
Stayed 3 nights in Oct 2018
Response from Melissa on 1 Nov 2018
Hello Terry, Thank you so much for the detailed and wonderful review. We hope to see you again at the Palma Royale.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in the Penthouse Suite and the prior reviews were spot on. However, we never heard the trucks. The walls are pretty insulated. I did find it odd that we had to turn in our keys everytime we left the room so we had to take all of our valuables with us everytime but the suite was perfect and beautiful and just what we needed for all of us. Breakfast was awesome.
Stayed 2 nights in Aug 2018
Response from Melissa on 27 Aug 2018
Thanks so much for the wonderful review! We hope to see you again soon.

10/10 Excellent

Jennie, Bay Area, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All of the staff were very polite and helpful. I ended up upgrading my room to a upstairs room. I traveled alone to Bocas and just felt safer with a room upstairs.
Stayed 1 night in Jun 2018
Response from Melissa on 3 Aug 2018
Thank you for taking the time to write a review. We hope to see you in Bocas again.

6/10 Okay

Verified traveller

Response from Melissa on 28 Jan 2019
Thanks for the review

6/10 Okay

J, NY

Liked: Room comfort
Spacious, view of water and ferry, no beaches.
Simple thing to replace a lightbulb over a very dark door, isn't it? Could not see to get the key in, yup phone flashlight. Please just change the bulb and I would have been happier. Plus, electric plug in bathroom didn't work, it's on the list to fix sometime down the road with the door bulb. Internet was too weak to use in room. The town had little to do. Very humid and hot weather. Taking a boat to a beach everyday was boring. All tours went to essentislly the same places and held you hostage to buy lunch on a platform in the water. Not going back.
Stayed 4 nights in Feb 2018
Response from Melissa on 18 Mar 2019
Thank you for the review.