Beach/ocean view

Reviews of Secrets Cap Cana Resort & Spa - Adults Only - All Inclusive

5 out of 5
Secrets Cap Cana Resort & Spa - Adults Only - All Inclusive
Boulevard Zona Hotelera, Playa Juanillo, Cap Cana, Punta Cana, La Altagracia

Reviews

9.2

Wonderful

Rating 10 - Excellent. 572 out of 782 reviews" "
Rating 8 - Good. 125 out of 782 reviews" "
Rating 6 - Okay. 36 out of 782 reviews" "
Rating 4 - Poor. 24 out of 782 reviews" "
Rating 2 - Terrible. 25 out of 782 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hunter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
absolutely loved everything! the staff, resort, & amenities were perfect - we never had a bad meal & loved our swim up pool!
Stayed 7 nights in May 2024
Response from Edily F. on 27 May 2024
Dear Hunter, Thank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are delighted that you enjoyed your recent stay with us. Thank you for making us your hotel of choice when visiting the area. We look forward to welcoming you back very soon.Edily F.Social Media Coordinator

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best all inclusive resort I have ever been to. The staff is the definition of professionalism and hospitality. We loved our stay and would love to come back. Not a single complaint.
Stayed 4 nights in May 2024
Response from Edily F. on 27 May 2024
Dear Christian, Thank you for rating us.We are delighted that you enjoyed your recent stay with us. Thank you for making us your hotel of choice when visiting the area. We look forward to welcoming you back very soon.Edily F.Social Media Coordinator

8/10 Good

Shawn, Montgomery

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean, friendly staff. Drinks not so good. Food was average for the most part. Pool bar tenders need improvement in attentiveness and quality of drinks. They seem to be more interested in talking to coworkers than serving drinks. Premium on the preferred package was not worth the cost. The excursion seem to all run through Amstar and are safe but boring and spend more time trying to sell coffee, cocoa and cigars than having fun. The place is very nice and the beaches are very pretty but for all the extra expense. Mexico is a much better value.
Stayed 4 nights in May 2024
Response from Edily F. on 22 May 2024
Dear ShawnThank you for taking the time to share your impressions of your recent stay with us. We are sorry to hear that your stay was marred by the situation you mentioned, your comments are very important to us as they allow us to identify areas where we can improve, we will be in contact with the departments involved in order to reinforce our standards and prevent situations like this from happening again.Thank you once again for making us your choice hotel, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Edily F.Social Media Coordinator

10/10 Excellent

Dominick

Liked: Cleanliness, staff & service, property conditions & facilities
amazing
Stayed 3 nights in May 2024
Response from Edily F. on 20 May 2024
Dear DominickThank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are delighted that you enjoyed your recent stay with us. Thank you for making us your hotel of choice when visiting the area. We look forward to welcoming you back very soon.Edily F.Social Media Coordinator

6/10 Okay

Lia

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024
Response from Edily F. on 14 May 2024
Dear Lia, Thank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We look forward to welcoming you back very soon.Edily F.Social Media Coordinator

10/10 Excellent

Kirby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was great.
Stayed 3 nights in May 2024
Response from Edily F. on 14 May 2024
Dear Kirby,Thank you very much for rating us. Thank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are delighted that you enjoyed your recent stay with us. Thank you for making us your hotel of choice when visiting the area. We look forward to welcoming you back very soon.Edily F.Social Media Coordinator

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible spot. We went for an anniversary get away and it could not have been better. We should have stayed longer.
Stayed 3 nights in May 2024
Response from Edily F. on 14 May 2024
Dear Thank you very much for rating us. Thank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are delighted that you enjoyed your recent stay with us. Thank you for making us your hotel of choice when visiting the area. We look forward to welcoming you back very soon.Edily F.Social Media Coordinator

10/10 Excellent

Deborah

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Edily F. on 7 May 2024
Dear Deborah, Thank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Edily F.Social Media Coordinator

8/10 Good

Duane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Edily F. on 24 May 2024
Dear Duane, Thank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are delighted that you enjoyed your recent stay with us. Thank you for making us your hotel of choice when visiting the area. We look forward to welcoming you back very soon.Edily F.Social Media Coordinator.

4/10 Poor

Robert

Stayed 3 nights in Apr 2024
Response from Edily F. on 24 May 2024
Dear Robert, Thank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are delighted that you enjoyed your recent stay with us. Thank you for making us your hotel of choice when visiting the area. We look forward to welcoming you back very soon.Edily F.Social Media Coordinator

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Edily F. on 1 May 2024
Dear Clara, Thank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Edily F.Social Media Coordinator

2/10 Terrible

Yancarlos de la

Disliked: Cleanliness, staff & service, property conditions & facilities
Very relaxing I was expecting at least some music
Stayed 2 nights in Apr 2024
Response from Edily F. on 1 May 2024
Dear Yancarlos, Thank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Once more we thank you for sharing your experience with us and look forward to serving you again soon.Edily F.Social Media Coordinator

8/10 Good

Gregory John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Edily F. on 27 Apr 2024
Dear Gregory John, Thank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We look forward to having the opportunity to serve you again in the future.Edily F.Social Media Coordinator

8/10 Good

Vonshay, Ruskin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Edily F. on 24 Apr 2024
Dear Vonshay, Thank you for rating us.We are delighted that you enjoyed your recent stay with us. Thank you for making us your hotel of choice when visiting the area. We look forward to welcoming you back very soon.Edily F.Social Media Coordinator

8/10 Good

Christopher, Mt Pleasant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Edily F. on 19 Apr 2024
Dear Christopher, Thank you for rating us.We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Edily F.Social Media Coordinator

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
The place was a beautiful property. Great service. The in room dining was hit or miss but the restaurants were super. We got an upgrade and the butler (Philippe) was also a super bonus. Very accommodating.
Stayed 2 nights in Mar 2024
Response from Edily F. on 15 Apr 2024
Dear Gordon, Thank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We look forward to having the opportunity to serve you again in the future.Edily F.Social Media Coordinator

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome. The people were great and the accommodations were perfect.
Stayed 4 nights in Mar 2024
Response from Edily F. on 15 Apr 2024
Dear Ashley, Thank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We look forward to having the opportunity to serve you again in the future.Edily F.Social Media Coordinator

10/10 Excellent

Brandon Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Edily F. on 15 Apr 2024
Dear Brandon Joel, Thank you for rating us, we appreciate the time you took to leave your feedback on your recent stay at our resort. We look forward to the opportunity to serve you again in the future.Edily F. Social Media Coordinator

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Property
Stayed 6 nights in Mar 2024
Response from Edily F. on 15 Apr 2024
DearThank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We look forward to having the opportunity to serve you again in the future.Edily F. Social Media Coordinator

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing sevice from our butler Carlos
Stayed 3 nights in Mar 2024
Response from Edily F. on 2 Apr 2024
Thank you very much for your comments. It is a pleasure for us to read that you enjoyed your stay at our property.Your enthusiasm for our staff is very much appreciated by all of us and we assure you that it will be a great source of motivation for them, so we will pass on your kind compliments.We look forward to serving you again in the future, thank you for choosing our hotel for a pleasant vacation.Edily F.Social Media Coordinator

8/10 Good

Daniel, Aledo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff, some meals were great others not. I had to cancel one room the day before due to an illness however the hotel refused to refund me.
Stayed 4 nights in Mar 2024
Response from Edily F. on 15 Apr 2024
Dear Daniel, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.We are sorry that your stay has been marred by the situations that we external, we will be sharing your comments with the corresponding department, your comments are very important to us as they allow us to find our point of improvement in order to offer and ensure a high-quality service. Thank you once again for making us your choice hotel, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Edily F. Social Media Coordinator

6/10 Okay

Rajat, Irvine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Edily F. on 24 Apr 2024
Dear Rajat Thank you for rating us.We are delighted that you enjoyed your recent stay with us. Thank you for making us your hotel of choice when visiting the area. We look forward to welcoming you back very soon.Edily F.Social Media Coordinator

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean staff are very nice. This place is very quiet and repaxing.
Stayed 2 nights in Mar 2024
Response from Edily F. on 2 Apr 2024
Dear Yvonne, Thank you very much for your comments. It is a pleasure for us to read that you enjoyed your stay at our property.Your enthusiasm for our staff is very much appreciated by all of us and we assure you that it will be a great source of motivation for them, so we will pass on your kind compliments.We look forward to serving you again in the future, thank you for choosing our hotel for a pleasant vacation.Edily F. Social Media Coordinator

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The whole staff was excellent the best would go back
Stayed 4 nights in Mar 2024
Response from Edily F. on 2 Apr 2024
Dear Elizabeth, Thank you very much for your comments. It is a pleasure for us to read that you enjoyed your stay at our property.Your enthusiasm for our staff is very much appreciated by all of us and we assure you that it will be a great source of motivation for them, so we will pass on your kind compliments.We look forward to serving you again in the future, thank you for choosing our hotel for a pleasant vacation.Edily F.Social Media Coordinator

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible!
Stayed 7 nights in Mar 2024
Response from Edily F. on 2 Apr 2024
Dear Maria, Thank you very much for your comments. It is a pleasure for us to read that you enjoyed your stay at our property.We look forward to serving you again in the future, thank you for choosing our hotel for a pleasant vacation.Edily F. Social Media Coordinator

10/10 Excellent

Heidi Devon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! What a vacation. We are already excited to go back. We loved this resort! We stayed in the Preferred Club Bungalow Suite Swim Out with Pool View. This included extra perks like a private beach, pool, seated, two options for al a cart breakfast, and a bar lounge with expedited check-in/out. If you want privacy and a more elevated experience, we highly recommend this over regular suites. The beach and grounds were so clean and well maintained. The ocean was wonderful and crystal clear while the beach was exemplary. The staff were also excellent and made us feel like family. Our butler, Leonardo, was the best. He was very friendly and welcoming. He was helpful and available for all our needs, even checking in on us after our excursions. It was great having a go to person that made our stay special. Coco Chanel and Elisaul from the entertainment team were fun and friendly. Elisaul took us on a 90-minute bike tour of Cap Cana with beautiful views of the ocean. He was so friendly and greeted us all week when we saw him around the resort. Coco Chanel was the best entertainer at karaoke nights by the bar. The Rosewater team, especially Richal and Julia, treated us like friends every time we saw them (pictured along with our butler). Since our suite was right next to Rosewater, their running joke was that we were “the neighbors”. It always made us feel welcome. The bar at the private beach had delicious drinks a dinners were first class.
Response from Edily F. on 2 Apr 2024
Dear Heidi DevonThank you very much for your comments. It is a pleasure for us to read that you enjoyed your stay at our property.Your enthusiasm for our staff is very much appreciated by all of us and we assure you that it will be a great source of motivation for them, so we will pass on your kind compliments.We look forward to serving you again in the future, thank you for choosing our hotel for a pleasant vacation.Edily F. Social Media Coordinator

10/10 Excellent

Ryan, Weldon Spring

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing!!
Stayed 5 nights in Mar 2024
Response from Edily F. on 28 Mar 2024
Thank you for rating us, we are very happy that you have chosen our hotel to spend your vacations.Your enthusiasm for our staff is very much appreciated by all of us and we assure you that it will be a great source of motivation for them, so we will pass on your kind compliments.We hope to welcome you back very soon.

10/10 Excellent

Mavelenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly at this resort.
Stayed 3 nights in Mar 2024
Response from Edily F. on 28 Mar 2024
Thank you for rating us, we are very happy that you have chosen our hotel to spend your vacations.Your enthusiasm for our staff is very much appreciated by all of us and we assure you that it will be a great source of motivation for them, so we will pass on your kind compliments.We hope to welcome you back very soon.

8/10 Good

Sveta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was nice
Stayed 7 nights in Feb 2024
Response from Edily F. on 28 Mar 2024
Dear Sveta, Thank you for rating us, we are very happy that you have chosen our hotel to spend your vacations, we hope to welcome you back very soon.

10/10 Excellent

Richard S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was absolutely beautiful and the staff was second to none. Great beach, beautiful pool, the rooms were spacious and clean and great food options.
Stayed 5 nights in Mar 2024
Response from Edily F. on 28 Mar 2024
Dear Richard, Thank you for sharing with us your experience in our hotel, we are very proud to know that we were able to meet your expectations. Your enthusiasm for our staff is very much appreciated by all of us and we assure you that it will be a great source of motivation for them, so we will pass on your kind compliments.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and courteous staff. Wonderful pools and nice beach. The breakfast buffet was great, but the other meals felt subpar.
Stayed 2 nights in Mar 2024
Response from Edily F. on 28 Mar 2024
Dear Timothy,Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.We have taken notes of your comments and will be sharing them with the responsible department. Your observations are very important to us and we assure you that they will be taken into account. Thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

10/10 Excellent

Katherin May

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love secrets resort.. staff amazing. Philippe by far best butler at an all inclusive we have ever had and we have been to secrets cap Cana twice. We will be requesting him in the future. Only negative is we missed our first night due to the airport flight delay and they refused to refund us even though we booked an extra night.. they were by no means at max capacity so for a return customer, I would think they would want to try to treat them better and do the right thing but no. Does make me hesitant to return as loyalty is a big deal to us especially when we it was out of our control. Even if they gave us a credit we would have surely used it but they didn’t even respond or seem to care… disappointing..
Stayed 6 nights in Mar 2024
Response from Elizabeth H. on 13 Mar 2024
Dear Katherin May Thank you for your kind rating.Your comments are very important to us, we are glad you were able to enjoy our facilities and of course we will be congratulating Philippe for collaborating with your well being during your stay with us. We regret the inconvenience occurred during your stay, we will be sharing your comments with the department responsible for the necessary actions. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Elizabeth H.Social Media Manager

10/10 Excellent

Katherin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love secrets resort.. staff amazing. Philippe by far best butler at an all inclusive we have ever had and we have been to secrets cap Cana twice. We will be requesting him in the future. He really goes above and beyond.
Stayed 1 night in Mar 2024
Response from Elizabeth H. on 13 Mar 2024
Dear KatherinThank you for your kind rating.Your comments are very important to us, we are glad that you were able to enjoy our facilities and of course we will be congratulating Philippe for collaborating with your well-being during your stay with us. We look forward to welcoming you again soon. Elizabeth H.Social Media Manager

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hey y’all! So here’s my honest review of Secrets Cap Cana where me and my spouse vacationed March 4th-8th 2024. Upon arrival the resort is simply amazing and the grounds are well maintained. I have been to DR a few times, but the level of security on the Cap Cana side is unmatched and we definitely felt safe. We got a regular room which faced the garden side and it actually was not bad. From what I was hearing about the preferred side and the cost associated with it, it was not worth it to us because there was not much extra perks that came with it. The room smelled a little weird so would def recommend bringing your own wall plug-in or febreeze just to be safe. The best bar on the resort with the best drinks was the one in the lobby and Jerry was one of the best bartenders. Ok, this may raise a few eyebrows but the food overall was better than most resorts, but it also lacked seasoning and was bland. However, the best restaurant for us was the Hibachi/sushi and the entire staff there was amazing and the most upbeat out of all the restaurants. At the Italian and Steakhouse, men have to wear pants so bring some nice slacks (if you sit outside for Italian men don’t need pants). Just make sure you get there early. Also, if you are any type of true foodie or food critic you would appreciate the plating at this resort. Room service for breakfast was a complete flop and I recommend that you go attend actual breakfast each morning, if you want a good breakfast, but try room service.
Response from Elizabeth H. on 13 Mar 2024
Dear Robert. Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive criticsYour comments are very important to us, that is why we will be sharing your comments with the corresponding departments so that your observations can be taken into account.Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not-too-distant future. Elizabeth HSocial Media Manager

10/10 Excellent

Brady Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Edily F. on 28 Mar 2024
Dear Brady Todd, Thank you for rating us, we are very happy that you have chosen our hotel to spend your vacations, we hope to welcome you back very soon.

10/10 Excellent

Jhonny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. It’s was a blast just one minor thing needs better entertainment in the PM side
Stayed 2 nights in Feb 2024
Response from Elizabeth H. on 23 Feb 2024
Dear JhonnyThank you for rating us.We appreciate your comments and suggestions, they will be shared with the corresponding department to take the corresponding measures.Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Elizabeth H. Social Media Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach was beautiful as was the pool and grounds. The staff at every venue were friendly and congenial. Food was great and the room comfortable. Perfect short getaway. We’ll be back !!
Stayed 6 nights in Feb 2024
Response from Elizabeth H. on 21 Feb 2024
Thank you for rating us.First of all, we would like to thank you for your review praising your recent visit to our hotel and we are delighted to know that we were able to meet your expectations.We are delighted to know that we were able to meet your expectations. Thank you for making us your hotel of choice when visiting the area. We look forward to welcoming you back very soon.Elizabeth H.

10/10 Excellent

Lucas

Travelled with partner, Travelled with group
Highly recommended, you will not be disappointed.
Stayed 4 nights in Feb 2024
Response from Elizabeth H. on 21 Feb 2024
Dear Lucas. We appreciate the time you took to rate us. Thank you very much for your recommendation.We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Elizabeth H. Social Media Manager

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Year
Excellent hotel!
Stayed 4 nights in Dec 2023
Response from Elizabeth H. on 11 Jan 2024
We would like to thank you for the positive comments you have shared regarding your recent visit to our hotel, we are delighted to know that we were able to meet your expectations. We look forward to serving you again in the future.Elizabeth H. Social Media Manager

10/10 Excellent

ERIC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a large group (8 People), Gerardo was our attendant, he made sure that we were well taken care of. Co Co Chanel (activities) brought a huge amount of energy, made our daily activities fun! Abraham took care of us in our cabana, he was very attentive to our needs. Marilyn took care of pool side service, did a great job and Elvis took care of our check in and check out.
Stayed 8 nights in Dec 2023
Response from Elizabeth H. on 9 Jan 2024
Dear Eric We would like to thank you for sharing this feedback on your recent stay with us. We are delighted that you enjoyed your stay and agree with you that our attentive staff plays a key role in the overall experience of our guests. The entire team works very hard to ensure that we provide high quality service and a different and memorable experience. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Elizabeth H.Social Media Manager

2/10 Terrible

Tracey Lee

Stayed 5 nights in Dec 2023
Response from Elizabeth H. on 23 Jan 2024
Dear Tracey.Thank you for your rating. We deeply regret that we were unable to meet your expectations of your dream vacation. We hope to have the opportunity to serve you again in the future and have the chance to exceed your expectations.Elizabeth H. Social Media Manager.

10/10 Excellent

john

Stayed 6 nights in Dec 2023
Response from Elizabeth H on 8 Jan 2024
Dear John,Thank you very much for leaving these wonderful rate of your recent stay, we are delighted that you enjoyed your stay among us. We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager

10/10 Excellent

Joseph David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Elizabeth H on 8 Jan 2024
Dear Joseph David,Thank you for the time you spent to rate your recent stay. We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager

10/10 Excellent

Ernest

Stayed 7 nights in Dec 2023
Response from Elizabeth H on 27 Dec 2023
Dear Ernest,Thank you for the time you spent to rate your recent stay. We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager

10/10 Excellent

Omar

Stayed 2 nights in Dec 2023
Response from Elizabeth H. on 15 Jan 2024
Dear Omar Thank you for your score. Look forward to having the opportunity to serve you again in the future. Elizabeth HSocial Media Manager.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Elizabeth H on 27 Dec 2023
Dear Christine,Thank you for the time you spent to rate your recent stay. We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager

10/10 Excellent

Brianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcome home
Our first experience to Secrets Cap Cana was fantastic and it won’t be the last. From the moment you arrive and are greeted with “Welcome Home”. We felt like we were in the place we were supposed to be. Everyone we dealt with was courteous and helpful. Every aspect of the trip was easy and seamless. We had to reschedule our Dolphin Encounter because of the weather and everyone at the resort and Amstar helped to make it easy to reschedule. Including our amazing concierge Angelo. His smiling face and ease was exactly what we needed. He kept us informed and always made sure we had what we needed. We spent all of our pool time at the same spot. Biotay and Angelina, our servers, was just a pleasure. Quick service, remembered everyone's drink and we never had to wait for her to come around. Great server. They would also stop by to assist at our own swim-up room. We agreed that the service and hospitality at this Secrets was really on point. Eating at all of restaurants was quick and easy and lots of different options. We truly had the best experience.
Stayed 5 nights in Oct 2023
Response from Elizabeth H on 27 Dec 2023
Dear Brianne, Thank you for reviewing your recent stay. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes.We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager

10/10 Excellent

Stacey Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best resort we have stayed at.
Stayed 6 nights in Dec 2023
Response from Elizabeth H on 27 Dec 2023
Dear Stacey Marie, Thank you for the time you spent to rate your recent stay. To be considered as one of the best hotels you stayed at is certainly high praise. We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager

10/10 Excellent

Maryam

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff great getaway
Stayed 4 nights in Dec 2023
Response from Elizabeth H on 27 Dec 2023
Dear Maryam, Thank you very much for sharing this review of your recent stay. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Elizabeth H. Social Media Manager

6/10 Okay

Tara

Stayed 3 nights in Dec 2023
Response from Elizabeth H on 8 Jan 2024
Dear Tara, Thank you for the time you spent to rate your recent stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Elizabeth H. Social Media Manager