We had some difficulty opening the door initially but the staff came very fast to help us with it, which we greatly appreciated. We mainly communicated to them via Whatsapp. The room is very luxurious, big and modern and clean. The amount of amenities provided is insane. They even have a dishwasher in the room! The wifi was also strong which is a win. One downside is that there is no lift. You have to climb up a flight of stairs with your luggages to reach the apartment.