Mountain view

Reviews of The Rim Rock Inn

2.5 out of 5
The Rim Rock Inn
2523 Highway 24 E, Torrey, UT

Reviews

8.0

Very good

Rating 10 - Excellent. 287 out of 838 reviews" "
Rating 8 - Good. 346 out of 838 reviews" "
Rating 6 - Okay. 139 out of 838 reviews" "
Rating 4 - Poor. 47 out of 838 reviews" "
Rating 2 - Terrible. 19 out of 838 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kaytlen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean rooms, comfortable bed! 10/10
Stayed 1 night in May 2024
Response from Darla on 15 May 2024
Thank you for your kind review. We are so glad you enjoyed your stay!!

4/10 Poor

Xiaohui

Disliked: Cleanliness, staff & service, property conditions & facilities
Just an old outdated place. without much amenities.
Stayed 1 night in May 2024
Response from mbs on 10 May 2024
We aim for being inexpensive and that is a big motivator for guests to choose us! And they do. Our most inexpensive rooms are by far the most popular and frequently sold out. There is a reason we can be inexpensive and one way is that we choose not to waste money and the world's building materials making unnecessary renovations when the rooms are perfectly functional as is. The amenities included in each room are listed in each room type description on bookingdotcom and I'd recommend that everyone considering booking a room here, or anywhere, should read the list. Those who expect more from a one night stay should not book the cheapest room in town and assume it will be the same as the more expensive rooms in town. There is a reason for price differences.

10/10 Excellent

D. R.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Kept up very well.
Stayed 1 night in May 2024

10/10 Excellent

Betty-Ann

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views from the window of inn. Lovely decoration of room. Fantastic popular restaurant onsite. Only downside was no fridge and microwave in room.
Stayed 1 night in Apr 2024
Response from Jonny on 1 May 2024
Thank you so much!

6/10 Okay

Alice

Disliked: Cleanliness, staff & service, property conditions & facilities
This property was nothing like pictured on Expedia—it was drab and smelly and in terrible condition—not even a clock in the room! Poor but expensive!! Will never stay there again and skeptical of Expedia ratings!!!☹️
Stayed 1 night in Apr 2024
Response from Jonny on 2 May 2024
Thank you for taking the time to leave a review. Not sure you have the right property for we do have clocks.

4/10 Poor

Erin

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This property is very old and needs renovation. There are not fire pits and outdoor things as the listing shows. Restart okay but very expensive.
Stayed 1 night in Apr 2024
Response from Jonny on 30 Apr 2024
I believe you are reviewing the resort across the street. It does have fire pits etc. but spring comes late in the high desert and they are not active yet.

4/10 Poor

Manjunath

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jonny on 30 Apr 2024
OK Thanks

6/10 Okay

Gary

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Spider & webs in the room, no fridge,. It was quaint tho.
Stayed 1 night in Apr 2024
Response from mbs on 28 Apr 2024
Thanks for the review

10/10 Excellent

SHU MEI

Travelled with family
Liked: Cleanliness, staff & service
Smaller room area
Stayed 1 night in Apr 2024
Response from Jonny on 25 Apr 2024
Great

2/10 Terrible

Mandeep

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jonny on 24 Apr 2024
What happened?

10/10 Excellent

Kazushige

Stayed 1 night in Apr 2024
Response from Jonny on 14 May 2024
Thanks a bunch!

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to capitol reef.
Stayed 3 nights in Apr 2024
Response from Jonny on 23 Apr 2024
So glad you liked our lodgings.

10/10 Excellent

Gabriel

Stayed 2 nights in Apr 2024
Response from ms on 11 May 2024
Thank you for the rating!

8/10 Good

Jayson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat hotel with restaurant and amazing views
Stayed 1 night in Apr 2024
Response from Jonny on 20 Apr 2024
Thanks a lot, Great review

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice motel with stunning views of capitol reef. Room was clean and nicely themed. Wish there was a refrigerator in the room.
Stayed 1 night in Apr 2024
Response from Jonny on 19 Apr 2024
Thanks for the valuable feedback

6/10 Okay

Gary, Woodhaven

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Bare bones room. No fridge no microwave. Hair dryer if you ask at desk. If you have a dog other hotel is cheaper
Stayed 1 night in Apr 2024
Response from Jonny on 18 Apr 2024
Thanks for the feedback

6/10 Okay

Ivy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were nice. The check in and check out process was easy. The overall state of property is outdated. No fridge or microwave inside the room but they have their own restaurant.
Stayed 1 night in Apr 2024
Response from Jonny on 17 Apr 2024
Thank you, Ivy If you chose to return, We do have fridges and microwaves in our cabins,

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Wow! So many things to say. #1 we are from Florida and as such are not used to 60's motels/Inns so view what I share in that light. The room was clean, spotlessly clean. But, the room did not have a microwave or refrigerator which is something we consider standard like a shower and sink. The women at the front desk were essentially worthless. Both were caring for children not the guests. The "free" continental breakfast was the definition of CHEESY. Yes there was some coffee and a danish. Low end, is the only way to describe it. Especially since just staying at the Best Western at Bryce. With all this said, there may be no better option in Torrey.
Stayed 2 nights in Apr 2024
Response from Jonny on 17 Apr 2024
Thank you for sharing your review. We feel our guests appreciate cleanliness, value and location not paying for things they do not need. The Best western at Bryce as well as our neighboring hotels costs 2/3 more, the choice is yours.

10/10 Excellent

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place was older, but clean. Staff was very friendly.
Stayed 1 night in Apr 2024
Response from Jonny on 16 Apr 2024
Thanks a bunch!

10/10 Excellent

Alexandra, Kamas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay when visiting Capitol Reef National Park. Comfortable rooms, friendly staff, charming and quiet. If there was anything I’d change, I’d like a coffee maker in the room (small fridge and/or microwave would be great, too). There was coffee and hot water in the front office but only between 7-11am. Other than that, I was really pleased. I would definitely stay here again.
Stayed 3 nights in Apr 2024
Response from Darla on 15 Apr 2024
Thank you for the kind review! :)

8/10 Good

Michelle

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jonny on 17 Apr 2024
Thank you so very much!

10/10 Excellent

Thomas

Stayed 1 night in Apr 2024
Response from mbs on 27 Apr 2024
Thank you for the rating!

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, though small. Restaurant on site.
Stayed 1 night in Apr 2024
Response from Jonny on 10 Apr 2024
Thanks a bunch

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the cabin with private porch and fantastic views!
Stayed 1 night in Apr 2024
Response from Jonny on 10 Apr 2024
So happy you liked your cabin

4/10 Poor

Mark

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
First of all, this place claims to be pet friendly but it is more pet hostile. The steps up to the cabin door are metal and comprised of multiple holes that a dog cannot step on without their legs falling through. So I had to carry our dog up and down the steps. Second, the office clerk was curt and dismissive. She couldn’t even be bothered with giving me the WiFi password. And once we did get the password it was of no use because there was no signal in our cabin. Third, the bed was like sleeping on a slab of concrete. MISERABLE night.
Stayed 1 night in Apr 2024
Response from Rim Rock Inn on 4 Apr 2024
The beds are fairly new, our wifi passwords are in the rooms, and we accept pets at the hotel, thus the term pet friendly. We are not a pet focused hotel. Sorry for the confusion.

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A fridge would be nice.
Stayed 2 nights in Mar 2024
Response from Jonny on 10 Apr 2024
Thanks for the recommendation

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet older motel. Comfortable beds and friendly staff.
Stayed 1 night in Mar 2024
Response from Rim Rock Inn on 4 Apr 2024
Thank you!

10/10 Excellent

Frank

Stayed 1 night in Mar 2024
Response from Jonny on 19 Apr 2024
Awesome

8/10 Good

RUSSELL

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is old and well established and taken care of. Its proximity to the National Park and fair pricing is what attracted us to it
Stayed 2 nights in Mar 2024
Response from Jonny on 10 Apr 2024
Thanks for taking the time to review

6/10 Okay

Adrienne

Travelled with partner
Views are lovely.
Stayed 1 night in Mar 2024
Response from Jonny on 28 Mar 2024
Thank you

4/10 Poor

Robert

Disliked: Cleanliness, property conditions & facilities
It appeared that the room had not been updated in 50 years. The bathroom was especially horrible. Should have stayed across the street st Capital Reef Resort.
Stayed 1 night in Oct 2023
Response from Jonny on 10 Apr 2024
Thanks for taking the time to review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jonny on 10 Apr 2024
Awesome

6/10 Okay

Martha

Stayed 1 night in Oct 2023
Response from Jonny on 10 Apr 2024
Thanks for taking the time to review

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Good times
Stayed 1 night in Oct 2023
Response from Jonny on 10 Apr 2024
Awesome

10/10 Excellent

Cathy and Michael

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fantastic view and can't get better proximity to the national park. The restaurant is big city. Top notch chef.
Stayed 1 night in Oct 2023
Response from Jonny on 10 Apr 2024
Thanks for taking the time to review our resort

10/10 Excellent

perrine

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a good time ! The staff was really friendly, they let us put food in their fridge and use the microwave. We have a baby and there is a restaurant attached to the room. Our baby monitor would connect all the way to the restaurant so we got to enjoy a nice dinner ! The view is absolutely incredible, sunrise and sunset are both beautiful. We get a 360 degree view. We will come back !
Stayed 2 nights in Oct 2023
Response from Jonny on 10 Apr 2024
Awesome review Thanks

10/10 Excellent

Paulette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jonny on 10 Apr 2024
Perfect

8/10 Good

Jon S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Starry Nights
Quaint cabin. Roomy and well designed. Liked the motion activated & dimmed exterior lights that kept the light pollution to a minimum so we could enjoy the stars. Should put these kind of lights on all the porches also. (Next cabin had their very bright porch light on all night which dampened our star gazing experience). Staff should inform guests that there is a very small water heater that runs out quickly.
Stayed 1 night in Oct 2023
Response from Jonny on 10 Apr 2024
Awesome

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Jonny on 10 Apr 2024
Awesome

2/10 Terrible

Bernie

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I had a concern about double payment but in the end I was mistaken and apologized. When I asked about it, the front desk became very rude. I’ve never encountered this. The room was dirty, in need of repair and no microwave, fridge for our insulin, no coffee, no clock, but an envelope asking for tips. We’ve been now travelling for a week and this is the most we have paid for the worst place.
Stayed 1 night in Oct 2023
Response from Darla on 20 Oct 2023
Sir, I am the one you are leaving a review about. You conveniently left out the fact that YOU were also rude to me and raised your voice to me. I was calmly explaining to you that we are a Hotel collect payment hotel and you still continued to argue with me and when you told me the amount I told you that, that wasn't the amount that you were even charged here you still continued to argue and raise your voice to me. Never once, even after you had went to your room and came back down to the lobby to let me know that you had assumed I double charged you, did you tell me that the room was dirty and in need of repair. If you would have asked about a fridge or a microwave I would have let you know that you could put your insulin in the fridge in the office and let you use the microwave. Also I did let you know that there was a small continental breakfast that included coffee in the lobby each morning. Have the day you deserve, Sir!!

10/10 Excellent

Gordon

Stayed 1 night in Oct 2023
Response from Jonny on 10 Apr 2024
awesome

10/10 Excellent

Randi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great local inn just outside of Capitol Reef
Quaint hotel with local flavor. Beautiful views right outside my door. Interesting old farm equipment and wagons for landscaping decorations. Great food, either upscale or casual, on property. VERY comfy beds and quiet room. No frills but extra pleasant. They even cleaned the room each night, unlike the big chains do since Covid. Fresh sheets and towels. Loved it!
Stayed 2 nights in Oct 2023
Response from Jonny on 10 Apr 2024
Thanks for taking the time to review

4/10 Poor

Adrienne

Disliked: Cleanliness, staff & service, property conditions & facilities
Very small and outdated for the price. The sheets had a musty smell as well.
Stayed 1 night in Oct 2023
Response from Rim Rock Inn Front Desk on 11 Oct 2023
Our economy rooms are indeed on the smaller side. We invite you to try our cabins in the future, they are larger, newer, and have microwaves/fridges. All our sheets are washed after every guest. Thank you for your feedback.

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service
Close to national park
Stayed 1 night in Oct 2023
Response from Rim Rock Inn Front Desk on 10 Oct 2023
Thank you for the great review!

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I chose this hotel due to its closeness to the park and that it had a restaurant and breakfast available. The restaurant was only open for dinner. I did not know how important having a reservation was. The maitre d' was actually rude to me when he thought I was taking too much time to finish my meal. He even tried to take away a hotel key card from another hotel that I was using as a bookmark. The continental breakfast was extremely limited - nothing that I could eat due to my diet awareness - and did not start until 7:00 am. Coffee pot and hair dryer were not available in the room - so, I air dried my hair and had to wait until 7:00 am to get coffee. Other than these inconveniences, the location was wonderful - beautiful sunrise!!!
Stayed 2 nights in Oct 2023
Response from Rim Rock Inn Front Desk on 10 Oct 2023
Hi there, thank you for the detailed review. While our fine dining restaurant is only open for dinner, we do have a breakfast restaurant called The Pioneer Kitchen open from 7am-11am located across the highway at the Capitol Reef Resort. This is a busy time of year and we do recommend reservations during peak dinner hours for our fine dining restaurant, as Capitol Reef has become very popular in the last 3 years, it is not the sleepy little town it once was. We are a small business and locally owned, and do not have a 24 hour front desk, thus the reason coffee isn't ready until 7am. Hair dryers are available from the front desk. We will take all your feedback into consideration, have a good day!

8/10 Good

Sadie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairly standard motel rooms, but no complaints. On-site restaurant was quite good - and the view out the room windows is wonderful!
Response from Rim Rock Inn Front Desk on 10 Oct 2023
Thank you so much for the great review, we hope to see you again.

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from mbs on 2 Oct 2023
Thanks!

6/10 Okay

Sharon

Travelled with partner
Liked: Staff & service
Convenient location. The food in the restaurant was very good…a little pricey. The room was way overpriced for what it was. Old and outdated. There was no fridge, no microwave.
Stayed 1 night in Sep 2023
Response from mbs on 2 Oct 2023
An opinion of what a particular person would like something to cost is not the same as what its value is. I'd like to stay at hotels for free when i go on vacation but it seems that the business owners do not agree with my opinion that they should give me free hotel rooms. I assume you looked at the reviews, listed amenities, room pictures, and still made the choice to book a room at this facility? Also, we do not claim to have appliances in the hotel rooms. They're not listed in the amenities or room descriptions.

4/10 Poor

roger

Disliked: Amenities
No in room coffee maker, no microwave, no refrigerator. Old and not updated property.
Response from mbs on 2 Oct 2023
An opinion of what a particular person would like something to cost is not the same as what its value is. I'd like to stay at hotels for free when i go on vacation but it seems that the business owners do not agree with my opinion that they should give me free hotel rooms. I assume you looked at the reviews, listed amenities, room pictures, and still made the choice to book a room at this facility? Also, we do not claim to have appliances in the hotel rooms. They're not listed in the amenities or room descriptions.

10/10 Excellent

Tadd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from mbs on 2 Oct 2023
Thanks!