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Enjoyed our overnight stay. Very quiet room - we came by train - we had a lovely weekend
The staff were all very pleasant and helpful - breakfast was as expected with a good level of choice. We will happily stay again
Great hotel, which was so convient for a concert at the arena. Room was lovely, bed comfortable and great shower with toiletries included. Breakfast was very nice and plentiful. Staff very friendly. Would definitely stay again.
Jo
Stayed 2 nights in May 2024
Response from km on 8 May 2024
Good afternoon, Jo thank you for your feedback, we look forward to seeing you in the future.
Whilst I some difficulty with walking longer distances and sometimes use a stick, we were given a disabled room, suitable for a wheelchair user. Unfortunately this wasn’t ideal for us. However, as we were only staying one night we didn’t complain.
Mike
Stayed 1 night in May 2024
Response from KM on 8 May 2024
Good afternoon, Mike thank you for your feedback, I can see you had booked an accessible room which you are correct are for wheelchair users and anyone who may think they require this room type. Sorry to hear it was not ideal for you on this occasion, If you are to book with us in the future we would recommend calling reception in the future to see if they have another room they can move you to. We do hope to see you in the future.
The staffare all very lovely and friendly. The hotel is in a great spot.
Janette
Stayed 1 night in Apr 2024
Response from KM on 30 Apr 2024
Good evening, Janette thank you for your feedback, we look forward to seeing you in the future.
2/10 Terrible
chris
30 Apr 2024
Disliked: Property conditions & facilities
The bed was aweful, lumpy, creaking.. very poor quality. the heating system didn't work, overall poor value for money
chris
Stayed 2 nights in Apr 2024
Response from KM on 30 Apr 2024
Good evening, Chris thank you for your feedback I have flagged your heating issue to our maintenance team we are sorry to hear the bed was not to your satisfaction on this occasion I have addressed this with the relevant department as our bedroom refurbishment any day now to which all beds will be replaced.
Everything was superb. We really enjoyed our stay. The only negative was the parking space. It was extremely difficult getting out of the car park... luckily my partner is an excellent driver.
Julie
Stayed 1 night in Apr 2024
Response from km on 22 Apr 2024
Good morning, Julie. thank you for your feedback we look forward to seeing you in the future.
Nice area to stay with close up market amenities without being in the thick of it. Great for an overnight stay for the theatre. A bit of a walk to the Hippodrome though.
Nina
Stayed 1 night in Apr 2024
Response from km on 11 Apr 2024
Good morning, Nina thank you for your feedback, we look forward to seeing you in the future.
Good morning, Adie. Thank you for your feedback we look forward to seeing you in the future.
6/10 Okay
Damon
Travelled with partner
25 Feb 2024
Liked: Cleanliness
The noise from the lift sounded like a crying dog all night. Felt as if everywhere aside from the lobby needed a bit of an update. Staff were ok but didn’t seem friendly at all. Didn’t even know there was a second floor. Facilities in the toilet were really small which was strange.
Damon
Stayed 1 night in Feb 2024
Response from km on 27 Feb 2024
Good morning, Damon. Thank you for your feedback we are sorry to hear you where near by a lift that was making a noise all night our bedroom and corridor refurbishment due to start this year. we have 7 floors at the hotel.
8/10 Good
Halimah
23 Feb 2024
Halimah
Stayed 2 nights in Feb 2024
Response from km on 22 Mar 2024
Good afternoon, Halimah thank you for your feedback we look forward to hearing from you.
Close to the arena and restaurants. Rooms comfortable and all staff helpful and frindly
Janet
Stayed 1 night in Feb 2024
Response from km on 19 Feb 2024
Good morning, Ian thank you for your feedback we look forward to seeing you in the future.
2/10 Terrible
Jamie Kerr
17 Feb 2024
Jamie Kerr
Stayed 1 night in Feb 2024
Response from km on 19 Feb 2024
Good morning, Jamie thank you for your feedback we look forward to seeing you in the future. As we do appreciate your stay with us on this occasion was not to our normal standard due to the burst pipe.
8/10 Good
ian
15 Feb 2024
ian
Stayed 1 night in Feb 2024
Response from km on 19 Feb 2024
Good morning, Ian thank you for your feedback we look forward to seeing you in the future.
Good morning, Leanne thank you for your feedback, we look forward to seeing you in the future.
10/10 Excellent
Janice
21 Jan 2024
Janice
Stayed 2 nights in Jan 2024
Response from km on 23 Jan 2024
Good morning, Janice thank you for your feedback, we look forward to seeing you in the future.
8/10 Good
Lynda
20 Jan 2024
Lynda
Stayed 1 night in Jan 2024
Response from km on 22 Jan 2024
Good morning, Lynda thank you for your feedback, we look forward to hearing from you.
8/10 Good
Brian
16 Jan 2024
Brian
Stayed 1 night in Jan 2024
Response from km on 18 Jan 2024
Good morning, Brain thank you for your feedback we look forward to seeing you in the future.
8/10 Good
Darren
14 Jan 2024
Liked: Property conditions & facilities
Darren
Stayed 1 night in Jan 2024
Response from K.Miller on 14 Jan 2024
Dear Darren,Thank you for choosing to stay with us at Hilton Garden Inn Birmingham Brindleyplace and for taking the time to share your experience with other travelers. Please, accept our apologies for any dissatisfaction you experienced during your visit We appreciate your feedback as it enables us to improve our service delivered and we hope to welcome you back again soon.Kind regards, Hilton Garden Inn Birmingham Brindleyplace Team
2/10 Terrible
Elizabeth
7 Jan 2024
Elizabeth
Stayed 1 night in Jan 2024
Response from K.Miller on 14 Jan 2024
Dear Elizabeth,Thank you for choosing to stay with us at Hilton Garden Inn Birmingham Brindleyplace and for taking the time to share your experience with other travelers. It is our committed aim to provide the very highest levels of service and to meet the expectations of each of our guests and I am truly sorry that on this occasion it was not the case.We appreciate your feedback as it enables us to improve our service delivered and we hope to welcome you back again soon.Kind regards, Hilton Garden Inn Birmingham Brindleyplace Team
6/10 Okay
Amanda
6 Jan 2024
Amanda
Stayed 1 night in Jan 2024
Response from K.Miller on 14 Jan 2024
Dear Amanda,Thank you for staying with us at Hilton Garden Inn Birmingham Brindleyplace and for taking the time to write a review.Please accept our apologies for any dissatisfaction you experienced during your visit.We hope to welcome you back again soon.Kind regards,Hilton Garden Inn Birmingham Brindleyplace Team
Dear Gail,Great ratings are awesome! Thanks for taking the time to drop us some positive feedback!We are happy to see your great 10/10 rating! Thanks for allowing us to be a part of your wonderful, memorable experience. We look forward to seeing you again in the near future.Kind regards,Hilton Garden Inn Birmingham Brindleyplace Team
10/10 Excellent
Sara
6 Jan 2024
Sara
Stayed 1 night in Jan 2024
Response from K.Miller on 14 Jan 2024
Dear Sara,Great ratings are awesome! Thanks for taking the time to drop us some positive feedback!We are happy to see your great 10/10 rating! Thanks for allowing us to be a part of your wonderful, memorable experience. We look forward to seeing you again in the near future.Kind regards,Hilton Garden Inn Birmingham Brindleyplace Team
10/10 Excellent
Danielle
6 Jan 2024
Danielle
Stayed 1 night in Jan 2024
Response from K.Miller on 14 Jan 2024
Dear Danielle,Great ratings are awesome! Thanks for taking the time to drop us some positive feedback!We are happy to see your great 10/10 rating! Thanks for allowing us to be a part of your wonderful, memorable experience. We look forward to seeing you again in the near future.Kind regards,Hilton Garden Inn Birmingham Brindleyplace Team
10/10 Excellent
Paul
1 Jan 2024
Paul
Stayed 1 night in Dec 2023
Response from km on 8 Jan 2024
Good afternoon, Paul thank you for your feedback we look forward to seeing you in the future.
Great city centre location - ideal for a meet up with friends in a location with plenty of bars and restaurants nearby.
Nice clean hotel with staff who seem to be happy with their work. Will definitely stay again.
Geoffrey
Stayed 1 night in Dec 2023
Response from km on 27 Dec 2023
Good morning, Geoffrey thank you for your feedback we look forward to seeing you in the future.