Studio Suite, 2 Queen Beds | Premium bedding, in-room safe, desk, laptop workspace
Check availability

Reviews of Candlewood Suites Mooresville/Lake Norman,NC, an IHG Hotel

2.5 out of 5
Candlewood Suites Mooresville/Lake Norman,NC, an IHG Hotel
3247 Charlotte Hwy, Mooresville, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 544 out of 988 reviews" "
Rating 8 - Good. 297 out of 988 reviews" "
Rating 6 - Okay. 78 out of 988 reviews" "
Rating 4 - Poor. 46 out of 988 reviews" "
Rating 2 - Terrible. 23 out of 988 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Kassandra

Liked: Cleanliness
Stayed 10 nights in Mar 2024
Response from sm on 4 Apr 2024
Thank you so much for your feedback, we love hearing our guests enjoyed their stay with us.Have a great day

10/10 Excellent

Blanca

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt very safe inside and at 2am when my pet wanted a trip outside! It is so quiet and peaceful, everything is very clean, hotel smells so good everywhere, personnel are so nice & caring. Only one thing I don't like is that pet fee where they charge $50 every day for cleaning yet they only clean yr room omce a week.
Stayed 2 nights in Mar 2024
Response from sm on 15 Mar 2024
Thank you so much for your feedback, we love hearing our guests enjoy their stay with us.

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel is a very good place to stay. Very roomy, with plenty of amenities. Clean, and the staff is very friendly.
Stayed 1 night in Mar 2024
Response from sm on 12 Mar 2024
Thank you so much for your feedback, we love hearing our guests enjoy their stay with us.

10/10 Excellent

Enmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy in and out. Accessible to main road.
Stayed 1 night in Jan 2024
Response from sm on 7 Mar 2024
Thank you for your feedback, we appreciate hearing our guests enjoying their stay with us

4/10 Poor

Nasrin

Disliked: Cleanliness, staff & service, property conditions & facilities
Didnt expecting, when I reached there at 5 pm still my room not be ready to check in and didnt be able to sleep because was so noisy and not clean, noting for breakfast also .
Stayed 1 night in Jan 2024
Response from sm on 8 Mar 2024
Thank you for your feedback, we strive to improve for our guests to make their stay more enjoyable with anything we can.

6/10 Okay

William

Disliked: Staff & service, property conditions & facilities
A little run down.
Stayed 1 night in Jan 2024
Response from sm on 8 Mar 2024
Thank you for your feedback, we strive to improve for our guests to make their stay more enjoyable with anything we can. We will be going through a remodel this year.

8/10 Good

Beatrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff amazing.
Stayed 3 nights in Dec 2023
Response from sm on 7 Mar 2024
Thank you for your feedback, we appreciate hearing our guests enjoying their stay with us

10/10 Excellent

Lorraine

Stayed 2 nights in Dec 2023
Response from sm on 7 Mar 2024
Thank you for your feedback, we appreciate hearing our guests enjoying their stay with us

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs refresh
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
My stay is always amazing. Staff was wonderful, room was comfortable and clean and i highly recommend this hotel to my friends and family
Stayed 1 night in Dec 2023

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was very friendly and helpful. We wanted a recommendation for dinner. And on her our typed up a list of local restaurants.Was very nice and helpful. Also the one she recommended Eddie was delicious and worth the short drive.
Stayed 1 night in Dec 2023

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, great value!
Stayed 1 night in Nov 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Karin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff! Way overpriced “groceries”. The parking lot can only be entered from one direction and the GPS never accurately located the property.
Stayed 2 nights in Nov 2023

6/10 Okay

Mary Beth

Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Lori

Stayed 1 night in Nov 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall I got to enjoy my Eagles game!
The tile needs a deep clean. Nice tub. Could use some pillows that are not downfilled. I am allergic to them.
Stayed 1 night in Nov 2023
Response from SM on 17 Nov 2023
Thank you for your feedback, and just so you dont worry our pillows are all hypoallergenic so no one would have any issues

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Candlewood stay
Stayed 1 night in Nov 2023
Response from SM on 17 Nov 2023
Thank you for your feedback

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I mainly liked the area. It’s quiet and we felt safe. We will definitely be visiting again.
Stayed 5 nights in Oct 2023
Response from sm on 17 Nov 2023
Thank you for your feedback, we enjoy hearing our guests enjoy their stay with us

2/10 Terrible

Ziad

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer services was horrible, will never stay at that place ever again
Stayed 4 nights in Oct 2023
Response from SM on 3 Nov 2023
Thank you so much for your feedback, we appreciate hearing about our guests stays with us. And will take your concerns into immediate action to rectify.Thank you

4/10 Poor

Kim

Travelled with family
Disliked: Amenities
It was not what I expected from an IHG hotel.
Stayed 2 nights in Oct 2023
Response from SM on 3 Nov 2023
Thank you so much for your feedback, we appreciate hearing about our guests stays with us. We will take your concerns under immediate consideration and take positive action to rectify. Thank you

10/10 Excellent

Mr Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access quite away from noisy vehicle traffic Warm room settings
Stayed 1 night in Oct 2023
Response from sm on 3 Nov 2023
Thank you so much for your positive feedback, we appreciate hearing about our guests stays with us.Thank you

8/10 Good

Judith

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Adequate Suites Room
Hotel was adequate although bedroom was a bit dated. Refrigerator in the room was too noisy and disturbed sleep.
Stayed 1 night in Oct 2023
Response from SM on 3 Nov 2023
Thank you so much for your feedback, we appreciate hearing about our guests stays with us. We will take your concerns and take immediate actions to try to rectify the best we can. Thank you

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
liked the pool, clean room.
Stayed 2 nights in Oct 2023
Response from SM on 3 Nov 2023
Thank you so much for your positive feedback, we appreciate hearing about our guests stays with us.Thank you

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from SM on 19 Oct 2023
Thank your so much for your feedback

8/10 Good

David

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from SM on 19 Oct 2023
Thank your so much for your feedback

8/10 Good

Garry, Etobicoke

Travelled with partner
The suite was nice but is in need of some repairs. The pool was not clean and to cold to go swimming. The stairs were carpeted and in need of a good cleaning.
Stayed 1 night in Oct 2023
Response from SM on 19 Oct 2023
Thank your so much for your feedback

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from SM on 19 Oct 2023
Thank your so much for your feedback

10/10 Excellent

David

Stayed 1 night in Sep 2023
Response from SM on 19 Oct 2023
Thank your so much for your feedback

10/10 Excellent

Jeff

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lose to everything we needed for our trip.
Stayed 1 night in Sep 2023
Response from sm on 25 Sep 2023
Thank you for your feedback

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish We Could Have Stayed Longer!
Everything excellent! Enjoyed our stay! No complaints! Price was phenomenal for all we got!
Stayed 1 night in Sep 2023
Response from SM on 25 Sep 2023
Thank you so much for your feedback, we enjoy hearing our guests enjoyed their time with us. Have a great day.

2/10 Terrible

Leslie

Travelled with family and small children
Disliked: Cleanliness, staff & service
The set up of the place was convenient to have a full kitchen in the rooms. I reserved two rooms and called in advance to request adjoining rooms and they told me they didn’t have adjoining rooms, when we arrived our room had a door to another room. Not the other half of our party. The room was filthy. Visible dirt and grime around the tile and trim in bathroom. Toilet seat was up with hair on it. My 1 yr olds knees and tops of feet were black within 10 mins or arriving and crawling across the floor of the bedroom. The room keys wouldn’t stay activated. Every time we came back to the room they had to be reactivated. Some times just from the trip from the front desk back to the room.
Stayed 2 nights in Sep 2023
Response from SM on 19 Sep 2023
We do apologize for the misunderstanding. Our connecting rooms are limited at this property with only 1 per floor, and as a result we never guarantee them to our arrivals as adjoining rooms may be occupied. Our IHG Clean Promise is extremely important to us and we encourage everyone to let us know immediately when a concern arises. We would love the opportunity to impress you on your next stay with IHG!

4/10 Poor

Anthony

Travelled with family
Disliked: Staff & service
An unexpected fee of $50 a night for having a pet. The hotel was full of loud construction workers.
Stayed 2 nights in Sep 2023
Response from SM on 19 Sep 2023
Please allow me to begin by extending my deepest apologies for the negative experience you had withus.We are committed to ensuring that all of our guests receive the highest level of attention and care, andalways uphold our IHG Clean Promise.Regrettably, it appears that the fees associated with our Pet Policy did not meet your expectations. I amterribly sorry for the inconvenience during your stay and have personally brought this matter to theattention of our Operations Manager to make sure we are clearly going over all fees and incidentals.Please allow IHG the opportunity to impress you with any future stays.

10/10 Excellent

Mohijah

Stayed 1 night in Sep 2023
Response from sm on 15 Sep 2023
Thank you so much for your feedback

10/10 Excellent

Susan L., JACKSONVILLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional room and services! Lovely area for breakfast, helpful staff, and all very clean and quiet. Would be great for an extended stay, and will certainly stay again when in the area..
Response from SM on 8 Sep 2023
Thank you so much for your positive feedback, we enjoy hearing about our guests stay with us.Have a great day

10/10 Excellent

Jarrod

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were extremely helpful, good environment
Stayed 2 nights in Sep 2023
Response from sm on 6 Sep 2023
Thank you so much for your feedback

10/10 Excellent

Elizabeth, Swoope

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from sm on 4 Sep 2023
Thank you for your feedback

10/10 Excellent

Shaun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to provide an outstanding experience during our stay. I would highly recommend Candlewood if you plan to stay in the Davidson and Mooresville area.
Stayed 4 nights in Aug 2023
Response from sm on 28 Aug 2023
Thank you so much for your positive feedback, we love hearing our guests stay was enjoyable.Have a great day

8/10 Good

Katrina

Stayed 1 night in Aug 2023
Response from sm on 15 Sep 2023
Thank you so much for your feedback

2/10 Terrible

Savannah

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE
absolutely terrible. went up to have a weekend getaway with 2 friends of mine. the person over 21 needed for check in backed out. i called the hotel and requested a refund. they refused. i asked if they could help us out just this once. they refused. i explained we live hours away and have nowhere to stay for the 2 nights and everyone we spoke to acted like they didn’t care if we slept on the streets. about terrible service.
Stayed 2 nights in Aug 2023
Response from sm on 25 Aug 2023
Our policy has always been enforced at our hotel, of no one under the age of 21 could rent or stay in a room. The agent that booked the reservation was also aware, as we are very consistent on updating policies with all booking agents to stay on top of the information posted. The agent is who charged you for your reservation not the hotel. They were also the ones that would not refund the booking. However, our policies are going to be followed.Thank you

10/10 Excellent

fiona

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a one bedroom suite with a full kitchen and brought our dog, location and price met our needs. Hotel was clean and staff was very friendly. No complaints here at all. Highly recommend this hotel.
Stayed 8 nights in Aug 2023
Response from SM on 25 Aug 2023
Thank you very much for your positive feedback

10/10 Excellent

Barry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 1 night in Aug 2023
Response from sm on 20 Aug 2023
Thank you so much for your positive feedback

8/10 Good

Heidi

Stayed 4 nights in Jul 2023
Response from sm on 4 Sep 2023
Thank you for your feedback

10/10 Excellent

Latisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from sm on 9 Aug 2023
Thank you so much for your feedback, we enjoy hearing our guests enjoyed their stays with us.Have a great day

2/10 Terrible

Travis

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The visual hot and cold was flipped in the shower. Hot was cold and cold was hot. The bathroom was not very clean either.
Stayed 1 night in Aug 2023
Response from sm on 9 Aug 2023
Thank you for your feedback, we enjoy hearing our guests experience with us and give us a chance to improve. Have a great day

2/10 Terrible

mariusz

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from sm on 5 Aug 2023
Thank you for your feedback

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded Expectations!
The room amenities were perfect for what I needed. The room was clean and quiet.
Stayed 3 nights in Jul 2023
Response from sm on 5 Aug 2023
Thank you so much for your positive feedback, we love hearing our guests are fully satisfied with their stay with us

10/10 Excellent

leigh

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from sm on 27 Jul 2023
Thank you for your feedback, we appreciate hearing from our guests and their experience with us.