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Reviews of Candlewood Suites DFW West - Hurst, an IHG Hotel

2.5 out of 5
Candlewood Suites DFW West - Hurst, an IHG Hotel
803 W HARWOOD ROAD, Hurst, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 148 out of 261 reviews" "
Rating 8 - Good. 64 out of 261 reviews" "
Rating 6 - Okay. 22 out of 261 reviews" "
Rating 4 - Poor. 11 out of 261 reviews" "
Rating 2 - Terrible. 16 out of 261 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Celina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in May 2024

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
There were odd smells in the hallways some days but room was fine
Stayed 3 nights in Apr 2024

10/10 Excellent

Ehab, Sugar Land

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay
Stayed 2 nights in Apr 2024
Response from Amita on 10 May 2024
Thank you.

6/10 Okay

Marcus

Stayed 2 nights in Apr 2024

8/10 Good

Clyde, Royal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was quite and clean
Stayed 2 nights in Apr 2024

10/10 Excellent

Marivelisse

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean
Stayed 1 night in Apr 2024

10/10 Excellent

Kris, Sarina

Liked: Cleanliness, staff & service, property conditions & facilities
Thoroughly decent hotel. Comfy bed. Strong, hot shower. Loads of parking. Shops and dining nearby. Pillows are low and soft, whereas I prefer a higher, firmer pillow. 10/10 for not charging the "eclipse tax" and jacking up the price like other hotels. I'd happily stay again. Thanks
Stayed 3 nights in Apr 2024

10/10 Excellent

Michael, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Clean rooms. Conveniently located.
Stayed 1 night in Apr 2024

8/10 Good

Bill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable but no breakfast
Stayed 1 night in Mar 2024

8/10 Good

LAURA

Travelled with partner
I didn’t like that my key didn’t work the first time ,then the second time it did work, someone was already staying in the room. We walked in on them. Could have been a very dangerous situation had they not been understanding guest.
Stayed 1 night in Mar 2024
Response from DFWHU on 3 Mar 2024
Dearest guest - Thank you for taking the time to tell us about your experience at Candlewood Suites DFW WEST - HURST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you. Best regards, Your humble hosts

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 2 nights in Dec 2023
Response from DFWHU on 3 Mar 2024
Dearest guest - Thank you for taking the time to tell us about your experience at Candlewood Suites DFW WEST - HURST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you. Best regards, Your humble hosts

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from DFWHU on 3 Mar 2024
Dearest guest - Thank you for taking the time to tell us about your experience at Candlewood Suites DFW WEST - HURST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you. Best regards, Your humble hosts

10/10 Excellent

Roger

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Jan 2024
Response from DFWHU on 3 Mar 2024
Dearest guest - Thank you for taking the time to tell us about your experience at Candlewood Suites DFW WEST - HURST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you. Best regards, Your humble hosts

10/10 Excellent

Mindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
This hotel was spotless! The rooms were huge and beds comfortable. I got there early and they were so helpful getting me a room before check in. It was so quiet there….i will stay there again!
Stayed 1 night in Jan 2024
Response from DFWHU on 3 Mar 2024
Dearest guest - Thank you for taking the time to tell us about your experience at Candlewood Suites DFW WEST - HURST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you. Best regards, Your humble hosts

2/10 Terrible

Jeff

Travelled with family
PARTY HOTEL
There was a party in the hallway all night. After asking the people to keep it down 3 times at 3 am. I went and spoke to the front desk. Nothing was done. We had to change hotels to get sleep the next night.
Stayed 2 nights in Jan 2024
Response from DFWHU on 3 Mar 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites DFW WEST - HURST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We tried but they were drunk and would not stop moving between rooms in that hallway. They were only there for a night. Hope you will give us another chance. We are sorry that happened.Cheers!

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Awesome friendly staff huge comfortable room. Great location, will be staying again when in the area.
Stayed 1 night in Jan 2024
Response from DFWHU on 3 Mar 2024
Dearest guest - Thank you for taking the time to tell us about your experience at Candlewood Suites DFW WEST - HURST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you. Best regards, Your humble hosts

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DFWHU on 10 Jan 2024
Dearest guest - Thank you for taking the time to tell us about your experience at Candlewood Suites DFW WEST - HURST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you. Best regards, Your humble hosts

10/10 Excellent

STEPHANIE

Stayed 1 night in Dec 2023
Response from DFWHU on 3 Mar 2024
Dearest guest - Thank you for taking the time to tell us about your experience at Candlewood Suites DFW WEST - HURST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you. Best regards, Your humble hosts

8/10 Good

Aaron

Stayed 1 night in Dec 2023
Response from DFWHU on 10 Jan 2024
Dearest guest - Thank you for taking the time to tell us about your experience at Candlewood Suites DFW WEST - HURST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you. Best regards, Your humble hosts

10/10 Excellent

Mary Jo, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front lobby staff was super friendly and answered my questions about surrounding restaurants in the area for my family. Coffee available 24/7.
Stayed 1 night in Dec 2023
Response from DFWHU on 3 Mar 2024
Dearest guest - Thank you for taking the time to tell us about your experience at Candlewood Suites DFW WEST - HURST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you. Best regards, Your humble hosts

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Cool cool cool cool cool
Stayed 1 night in Dec 2023
Response from DFWHU on 10 Jan 2024
Dearest guest - Thank you for taking the time to tell us about your experience at Candlewood Suites DFW WEST - HURST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you. Best regards, Your humble hosts

8/10 Good

Molly

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel and room were very nice and clean. The staff was friendly at times and indifferent at times. The coffee was terrible and some of the amenities were cheap. Overall. It was a decent stay, but I will probably look for a hotel that serves breakfast next time we come.
Stayed 3 nights in Dec 2023
Response from DFWHU on 10 Jan 2024
Dearest guest - Thank you for taking the time to tell us about your experience at Candlewood Suites DFW WEST - HURST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you. Best regards, Your humble hosts

10/10 Excellent

Aimee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick & easy. Front desk staff was very friendly. Room was clean. My mom really liked it and I was glad to have a safe, clean, nearby option for her stay.
Response from DFWHU on 10 Jan 2024
Dearest guest - Thank you for taking the time to tell us about your experience at Candlewood Suites DFW WEST - HURST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you. Best regards, Your humble hosts

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from DFWHU on 10 Jan 2024
Dearest guest - Thank you for taking the time to tell us about your experience at Candlewood Suites DFW WEST - HURST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you. Best regards, Your humble hosts

10/10 Excellent

Kara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room. Great customer service.
Stayed 1 night in Nov 2023
Response from Amy on 30 Nov 2023
Thank you

4/10 Poor

Jonathan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff downgraded our room before our arrival without telling us or offering a discount. We only learned of this when we got to the room and discovered it was not what we booked. The room type we actually booked was not available. We also chose this property because of the availability of the EV chargers which they could not activate on our first night. Neither of the reasons we booked this hotel were actually available so we were very disappointed.
Stayed 2 nights in Nov 2023
Response from DFWHU on 10 Jan 2024
Dearest guest - Thank you for taking the time to tell us about your experience at Candlewood Suites DFW WEST - HURST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you. Best regards, Your humble hosts

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff! Very clean hotel at a good location. Thank you!
Stayed 1 night in Nov 2023
Response from Amy on 30 Nov 2023
Thank you

10/10 Excellent

Lawerence

Travelled with family
Liked: Staff & service, property conditions & facilities
Had a great stay. Beds were so comfortable.
Stayed 1 night in Nov 2023
Response from Amy on 30 Nov 2023
Thanks

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Amy on 30 Nov 2023
Thanks

6/10 Okay

David

Travelled with partner
Disliked: Property conditions & facilities
No breakfast, jacked up rates for world series.
Stayed 1 night in Oct 2023

10/10 Excellent

james

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained, well lighted around the building, staff was courteous and nice snack bar.
Stayed 2 nights in Oct 2023
Response from AGM on 21 Oct 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites DFW WEST - HURST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Candlewood Suites. Sincerely, Your humble hosts

10/10 Excellent

Seancy

Travelled with family and small children
Liked: Amenities
The front desk staff was the best! Very clean and everyone was friendly. We will definitely be back.
Stayed 1 night in Oct 2023
Response from AGM on 21 Oct 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites DFW WEST - HURST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Candlewood Suites. Sincerely, Your humble hosts

10/10 Excellent

virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from AGM on 21 Oct 2023
Thank you for taking the time in giving us a 5 on the survey at the Candlewood Suites DFW WEST - HURST. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Candlewood Suites. Sincerely, Your humble hosts

6/10 Okay

Sarah

Travelled with family
Disliked: Staff & service
Let guest know it’s an extended stay before booking. No maid, no clean towels. People hanging out in the lobby all hours of the night. First and last stay.
Stayed 3 nights in Sep 2023
Response from AGM on 21 Oct 2023
Yes, it's another cup of tea.

6/10 Okay

Ronald

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two things 1) the pet policy is NOT friendly. They say it's friendly to get you to book and then drop extra fees and restrictions that nearly impossible to abide by. We have an old 5 pound dog. He couldn't cause any property damage if he wanted to. Doesn't matter. 2) No breakfast? If any type? That is unheard of in these days.
Stayed 2 nights in Sep 2023
Response from AGM on 21 Oct 2023
Pet friendly yes, as in pets are allowed. Most places have pet fees and restrictions. Not all hotels have breakfast available. Best advice, call the hotel you are booking with, to double check. Most websites do not have the most accurate info.

8/10 Good

jordan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very loud music from housekeeping next door while trying to sleep during the day. Was working at night.
Stayed 1 night in Aug 2023
Response from AGM on 21 Oct 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites DFW WEST - HURST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Candlewood Suites. Sincerely, Your humble hosts

8/10 Good

Marilyn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe location close to hospital
Stayed 3 nights in Aug 2023
Response from Marty on 25 Aug 2023
Thank you for your wonderful review, we value the gift of feedback that you have provided. Have a great day.

10/10 Excellent

Tierney

Stayed 2 nights in Jul 2023
Response from Marty on 25 Aug 2023
Thank you for the valued gift of feedback, we hope that you have a wonderful day!

10/10 Excellent

Monica

Stayed 1 night in Jul 2023
Response from Marty on 25 Aug 2023
Thank you for the wonderful gift of feedback, it is greatly appreciated. We hope that you have a wonderful day!

8/10 Good

Larry

Liked: Staff & service, property conditions & facilities
We had a good experience. The one thing we would like to see improved is the VERY slippery shower base. I almost fell!! Please include the rubber floor mats or fix that! Thanks!
Stayed 1 night in Jul 2023
Response from Marty on 25 Aug 2023
Thank you for sharing your wonderful experience and we hope that you are able to stay with again in the future. Have a great day.

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

6/10 Okay

Joseph

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

4/10 Poor

Courtney

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Bathroom not clean. Random things (bottle tops, change) found under the bed. Stains on sheets.
Stayed 1 night in May 2023
Response from DFWHU on 29 May 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites DFW WEST - HURST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Candlewood Suites. Sincerely, Your humble hosts

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and great staff.
Stayed 2 nights in May 2023

6/10 Okay

Nadene

Travelled with partner
Liked: Property conditions & facilities
Some staff was a little rude ( male ) while others were very polite . Only started with 2 bath towels , so had to ask for extra bc it was a 4 day stay. Also asked for an extra blanket but settled for an extra sheet .
Stayed 3 nights in May 2023
Response from DFWHU on 29 May 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites DFW WEST - HURST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Candlewood Suites. Sincerely, Your humble hosts

10/10 Excellent

LESLIE, Pearland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and quite property
Stayed 3 nights in May 2023

8/10 Good

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from linda on 18 Apr 2023
thank you

8/10 Good

Amanda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Not clean
The floor looked dirty and there were rings in the furniture. You could just tell that it hadn’t been cleaned well. The chair in the room was super dirty and had stains on it. The bed was comfortable enough. Slept in a blanket i brought with me though because I didn’t trust that the sheets were clean.
Stayed 1 night in Apr 2023
Response from linda on 18 Apr 2023
Thank you for letting us know about your experience at our hotel. We want you to know that this is not how we wished your experience was, we will take your comments to help improve our hotel.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and the lady at the front desk was a delight!
Stayed 2 nights in Apr 2023