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Reviews of Newly-Built Luxury Chalet with Private Hot Tub - Walk into Downtown Gatlinburg

Newly-Built Luxury Chalet with Private Hot Tub - Walk into Downtown Gatlinburg
Gatlinburg, TN

Reviews

9.4

Exceptional

Rating 10 - Excellent. 51 out of 61 reviews" "
Rating 8 - Good. 4 out of 61 reviews" "
Rating 6 - Okay. 1 out of 61 reviews" "
Rating 4 - Poor. 2 out of 61 reviews" "
Rating 2 - Terrible. 3 out of 61 reviews" "

8.8/10

Cleanliness

Reviews

2/10 Terrible

Jakisha R.

Disliked: Cleanliness
Horrible experience
I would not recommend Vacasa homes. I am sadden by the costumer service from Tyisha who is a supervisor. My birthday weekend was ruined!!! The power was out at the home for 24 hours, which in result made us lose a day/night of vacationing. We drove 9 hours and was not informed that the power was out until AFTER checkin. We slept in our coats and very few covers that were laying around! It was freezing. We spent money on candles, One person slept in a running car all night because of a medical condition. We paid $350 in groceries that majority had to be thrown out. There was a dead mouse under the coach, the jacuzzi never got hot, and we had no Wi-Fi the entire weekend making it extremely hard to stay connected to family. After speaking with numerous of people from Vicsa homes nobody could help make the night easier but informed us of everything they were NOT going to do. Never offering other accommodations for example moving us to another home, getting us a hotel room, etc. I spoke with Kelly on Saturday who tried to help which she informed me of getting a refund of $200 of the $2,000 plus back. Kelly then told me she was going to speak with “Headquarters” to try to get more. Kelly was not in the office and Tyisha whom had horrible customer service did nothing. She informed me the board came up with that amount and they wasn’t going to offer anymore. When I asked who is the board or who is her supervisor, she said she was not giving me that information.
Stayed 3 nights in Jan 2024
Response from VrboOwner on 23 Jan 2024
Hi, Jakisha, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback. We sincerely apologize for the issues and the miscommunication you encountered during your stay, this is definitely not something we want our guests to experience. We truly hope we can host you for a more comfortable stay in the future, thank you.

10/10 Excellent

kim k.

Liked: Cleanliness
Great place
It was just as advertised! We plan to rent again.
Stayed 2 nights in Dec 2023

8/10 Good

R R K.

Liked: Cleanliness
VACASA
VACASA not easy to work with. Property was not near downtown unless you are a bird. Beautiful location.
Stayed 4 nights in Jun 2023
Response from VrboOwner on 18 Jul 2023
We are pleased that you thought that the location of our home was beautiful, but we apologize for any misunderstanding about its proximity to downtown. This home is under 2 miles from Gatlinburg downtown. Our online description notes that guests can take a short drive or a moderate walk into Gatlinburg’s exciting downtown and want you to know you could have reached out prior to booking if you have any questions. Our communications log does not indicate that you reached out to our local team or our guest experience team which is available 24/7 to assist. We hope to have the opportunity to better impress you in the future and provide an amazing vacation experience.

2/10 Terrible

Alka K.

Disliked: Cleanliness
Worst rental and worst customer service!
By farthest the worst rental property. Checked in to a property which was dirty, couldn’t even use the hot tub which we paid hot tub fee for. Paid over $2,000+ for waste of money! The property was not cleaned at all, no utensils or pots, etc. we had to call and million hours later someone answered and was told someone will come by. No date, no time, etc! However someone came by later in the evening and dropped off the pots and pans but no cleaning at all. We were charged the cleaning fee and the house was not even clean.. requested fees to be returned but no response! The worst rental property where you can’t even speak to the owners, vrbo customer service, etc! The worst! I do not recommend vrbo and this rental property at all
Stayed 4 nights in Jun 2023
Response from VrboOwner on 24 Jun 2023
We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve, and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.

10/10 Excellent

Dani S.

Liked: Cleanliness
Gburg trip
Loved everything about it
Stayed 4 nights in Mar 2023

10/10 Excellent

Jeff J.

Liked: Cleanliness
Too small
Beautiful property but definitely not enough living space for the 8 of us. It would definitely be a more comfortable fit for four people. The kitchen is extremely small and half of our party had to sit at the dining room table in order to watch TV in the living room. Very clean and well kept.
Stayed 2 nights in Jan 2023
Response from VrboOwner on 20 Jun 2023
Thank you for taking the time to review your stay with us, Jeff. We are glad to hear you enjoyed the location of our property. We appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider in the future. We hope to host you again soon.

4/10 Poor

Tony O.

Liked: Cleanliness
Not so Grand Fir
I have rented more than 10 different properties in Gatlinburg/ Pigeon Forge, this was probably the least enjoyable. The location was ok. Parking was adequate. The chalet was extremely small for a five bedroom. I have stayed in 2-3 bedrooms that were much larger. The rooms were very cramped and had no closets. It wasn’t a good value for the price. Walking distance to Gatlinburg is probably a stretch. It can be done, but it is not that close to downtown. Pictures are a little deceiving. Not all bad, just not what I was expecting for the price.
Stayed 7 nights in Jul 2022

10/10 Excellent

Mairim H.

Liked: Cleanliness
Christmas 2021
This is a beautiful cabin with a great layout that easily accommodates a large family. The cabin is cozy, but at the same time offers enough space that allows for privacy. We had a great experience!
Stayed 6 nights in Dec 2021

10/10 Excellent

david z.

Liked: Cleanliness
Great Location
The property was very clean . Excellent location . We were able to get on the parkway within minutes . We have stayed at other locations and were stuck in traffic for a long time . We will be back .
Stayed 4 nights in Oct 2021

10/10 Excellent

Andrea F.

Liked: Cleanliness
Spacious, central location, lovely
Family and I rented this as a relaxing getaway. Listing was a perfect description and the decor was beautiful. Porches came in very handily for our rainy days, nap time, after-trail-walking breathers, as well as bear spotting! Property managers were easily accessible when contacted about a down tree on the property. Keeping this listing in our memory for future bookings!
Stayed 3 nights in Aug 2021

10/10 Excellent

Austin H.

Liked: Cleanliness
Loved it!
This is a beautiful property. All of the rooms have a unique advantage to them. The place is secluded and quiet. The sitting areas downstairs and upstairs were beneficial for my family to split up amongst the older ones and the younger ones. We had a critter visit, but it’s evident that the priority is trying to get a handle on these things to the best of their ability. HIGHLY RECOMMEND
Stayed 3 nights in Jul 2021

10/10 Excellent

Shannon E.

Liked: Cleanliness
Excellent house with comfortable bedrooms and space for all. The porches were magically!
We loved the quiet peace of this property after the bustle of Dollywood. Would highly recommend - and the ideal property for a family or friends reunion.
Stayed 3 nights in Jul 2021

4/10 Poor

Amirhossein E.

Good Location, but major issues
The house had electrical issues, and the circuit breakers kept popping, which made half of the house not usable. The internet was slow and didn't have range at the farther corners of the house. The house was not stocked with basic items like trash bags, dishwasher detergent, paper towels, kitchen towels, washing machine pods, etc. The ad had said the house comes with a gas grill, but it only comes with a small charcoal grill which isn't even on the property (it's outside on the street).
Stayed 3 nights in Jun 2021

10/10 Excellent

Jason R.

Liked: Cleanliness
Very Beautiful cabin for 10
Easy!
Stayed 3 nights in Jun 2021

10/10 Excellent

Luis L.

Liked: Cleanliness
Nice
Perfect
Stayed 2 nights in Mar 2021

10/10 Excellent

james c.

Liked: Cleanliness
Couples trip
Nice cabin next to a stream very relaxing outside, plenty of room we had 5 couples stay there comfortably, hot tub very clean. Very close to the strip, Wifi didnt work was out only issue.
Stayed 2 nights in Mar 2021

10/10 Excellent

Ann P.

Liked: Cleanliness
Weekend fun with family
The pictures of this home are "spot on". This is very cozy but large enough for everyone. You will love your stay here and may even see the neighborhood bear. We were close enough to everything, but felt like we were in the mountains. P.S. My son even said he wanted to build a house just like it when he's older.
Stayed 3 nights in Dec 2020