Superior King Room | Individually decorated, desk, free WiFi, bed sheets
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Reviews of Austin David Apartment Harrow

3.5 out of 5
Austin David Apartment Harrow
88 KENTON ROAD, Harrow, England

Reviews

7.8

Good

Rating 10 - Excellent. 3 out of 7 reviews" "
Rating 8 - Good. 2 out of 7 reviews" "
Rating 6 - Okay. 1 out of 7 reviews" "
Rating 4 - Poor. 0 out of 7 reviews" "
Rating 2 - Terrible. 1 out of 7 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

2.0/10

Amenities

7.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Gen

Business traveller
Liked: Cleanliness, staff & service
The only area for improvement is the mattress I could feel the springs,
Stayed 3 nights in Aug 2021
Response from Austin David on 23 Sep 2021
Thank you for your feedback. We have now taken note of your feedback. Thank you once again for staying with us.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
I think it’s a brilliant and convenient location and a really clean and comfortable place to stay. The owners were really helpful, polite and communicated well and in a friendly manner.
Stayed 1 night in Jul 2021

10/10 Excellent

Alyte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from Austin David Apartments on 31 Dec 2020
Thank you for taking the time to provide us with a feedback regarding your experience with us. We are happy to know that you enjoyed your stay.

6/10 Okay

Warren

cheap but basic
Ok for price
Stayed 1 night in Aug 2020
Response from ADA on 30 Sep 2020
Thank you for taking the time to provide us with a feedback regarding your experience in our property. Your feedback is extremely valuable to us as we strive to improve every stay.

10/10 Excellent

Nipuna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from ADA on 20 Jan 2020
Thank you for taking the time to provide us with a feedback regarding your experience with us. We are happy to know that you enjoyed your stay.

8/10 Good

Dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Got a good deal on the room. The room was as expected but next to the kitchen so some noise from other guests. Check in was via a lock box and was quick and easy. I found it easy to contact the manager who was pleasant. Facilities were good and the kitchen was great. Parking is at a fee which wasn’t clear on hotels.com. Strangely there was rubbish in the wardrobe when I arrived ?!? WiFi a bit intermittent the queen room. Overall an okay stay. Probably wouldn’t have paid full price though.
Stayed 2 nights in Nov 2019
Response from ADA on 20 Nov 2019
Dear Dave, Thank you for taking the time to provide us with a feedback regarding your experience in our guesthouse. We want our guests to enjoy their stay with us, so your comments have been shared with the maintenance team for monitoring and corrective measures. We apologize for this. Thank you again for your feedback, it is extremely valuable to us as we strive to improve every stay.

2/10 Terrible

Danielle, London

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE! They are very unprofessional. Bad with timing! The guest house was sold to us as an apartment and they refused to give us a refund. They took days to reply and communicated with us the day before the stay. Save yourself the trouble and look somewhere else!
Stayed 1 night in Nov 2019
Response from Austin David Apt. on 6 Nov 2019
Dear Daniella, Thank you for taking the time to provide us with a feedback regarding your experience with us. We completely disagree with your comments for this review. The property is clearly listed as a guesthouse and not an apartment. The listing does show the different rooms and the amenities show the shared areas of the guesthouse. The pictures of the rooms can be clearly seen and apartments do not sell for £65.00 a night in London. You were also aware that you were booking a room in the guesthouse because you specifically requested for "a room with the mirror". You requested for a refund a day prior to arrival but we were in no position to offer you that as you booked a non refundable rate. The check-in instruction was sent to you a few days prior to your stay (this is automated) and subsequent communication was replied within 30 minutes. This review has in no way reflected the services offered to you. Thank you