Exterior

Reviews of Greenleaf Hotel Long Beach Convention Center

3 out of 5

Reviews

9.6

Exceptional

Rating 10 - Excellent. 409 out of 467 reviews" "
Rating 8 - Good. 29 out of 467 reviews" "
Rating 6 - Okay. 21 out of 467 reviews" "
Rating 4 - Poor. 3 out of 467 reviews" "
Rating 2 - Terrible. 5 out of 467 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Latonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located
Stayed 1 night in Feb 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dave and Ash were really nice ! Appreciated the hospitality, I also appreciated the upgrade to lounge which was $25 in which you get around $35-$40 worth of snacks and quality drinks. Also their room service is good! The wings and salad was amazing a bit expensive but hey it’s worth it ! I believe it’s not cooked at hotel but maybe a restraunt they partnered with

10/10 Excellent

Rafael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 3 nights in May 2024

10/10 Excellent

Allison

Liked: Staff & service, property conditions & facilities
The staff are so kind
Stayed 1 night in May 2024

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean everything you except in a hotel.
Response from Priscilla on 11 May 2024
Thank you so much for your review, Darryl! We're thrilled to hear that everything met your expectations and that you appreciated our commitment to cleanliness. Looking forward to welcoming you back to our hotel soon!

10/10 Excellent

Olayiwola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No AC yet but I see they are working on. It looks like this place spent millions to up keep this historic hotel. It is not easy therefore you cannot be picky. Rooms are amazingly clean and modern and staff is exceptional top notch!
Response from Priscilla on 11 May 2024
Thank you, Olayiwola! We appreciate your understanding and kind words about our hotel and staff. Looking forward to your next visit!

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel stands up to its reputation. One of the best hotels I’ve stayed at in Long Beach and one of the most affordable with great amenities. The lounge is a great idea and great new amenity of the hotel and it’s only $25 per night. You would be dumb not to accept it has prepackaged continental breakfast snacks, and evening snacks as well as nonalcoholic beverages
Response from Priscilla on 11 May 2024
Thank you for your review! We're happy to hear that our hotel lived up to your expectations and that you found value in our amenities, especially the lounge. We appreciate your recommendation and look forward to your next stay with us in Long Beach!

6/10 Okay

Debi

Travelled with family
Liked: Staff & service
The staff is remarkable! So friendly, helpful, kind, happy!! However ..... we asked if there was a bathtub in the room - they replied, 'yes' .... we were delighted, although when we saw the tub, it was miniscule ... and it didn't work???? My husband went to ask, they said .... yes, we have a tub but its only to stand in while you shower!! Whatever. If you need a friendly, clean, quiet place to stay before you cruise - I'd recommend it. Get the upgrade of $15 - it gives you access to fresh water, tea, juice, coffee - you will most likely appreciate that!
Stayed 2 nights in May 2024
Response from Priscilla on 11 May 2024
Thank you for your feedback! We're glad to hear that our staff was remarkable and apologize for the confusion regarding the bathtub. It's great to know you found our hotel a good fit for your needs before your cruise, and that you enjoyed the benefits of the upgrade. We look forward to seeing you again soon!

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice, clean and the staff was friendly. I didn't like that they charged me a early check in fee when I arrived 1 hour before their "official" check-in time.
Stayed 1 night in May 2024
Response from Priscilla on 11 May 2024
Thank you for your review, Donna! We're glad you enjoyed your stay and apologize for the early check-in fee. We appreciate your feedback and hope to see you again soon!

8/10 Good

Vianey, Alamogordo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Priscilla on 11 May 2024
Thank you for choosing the Greenleaf Hotel! We're glad you had a positive experience and we hope to welcome you back soon to strive for that fifth star!

10/10 Excellent

Ninos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a pleasant experience. Staff are super nice.
Stayed 3 nights in May 2024
Response from Priscilla on 8 May 2024
We're happy to hear you had a pleasant experience and enjoyed our staff's hospitality. Looking forward to your next visit!

10/10 Excellent

Scarlett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really appreciated the hard working and compassionate staff!
Stayed 4 nights in Apr 2024
Response from Priscilla on 8 May 2024
Thank you, Scarlett, for your review! We're glad you appreciated our staff. We hope to see you again soon!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was friendly and accommodating, hotel itself was clean, with an amazing location, a must stay if your in Long Beach! Would definitely go back!
Stayed 1 night in May 2024
Response from Priscilla on 8 May 2024
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our friendly staff, clean facilities, and prime location in Long Beach. We look forward to welcoming you back on your next visit!

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024
Response from Priscilla on 8 May 2024
Here's a simple and generic response:---Thank you for your kind review! We're so glad to hear that you appreciated our friendly staff. We hope to welcome you back again soon!

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The parking was expensive, street parking was impossible, thankyou for the stay
Stayed 2 nights in Apr 2024
Response from Priscilla on 3 May 2024
Thank you for your review. We're glad you enjoyed your stay with us and hope to welcome you back soon!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First day back from vacation and alot of things to cathc up on, so this review was low on the priority list. With that said, I found the place an exceptional value for the 4 days we stayed. The room was cleaned daily and i do mean clean. They texted daily to ask if we needed anything. Parking is first come first serve so if you find a place saty parked and walk. They do have off site parking for $20.00 which is excellent if you want the security of knowing where your rental car is. Otherwise park on the street around the hotel and no issues. Great breakfast place aound the corner. They have a room downstairs with the latest coffee and water dispensers. Staff attentive to a fault. I would rebook with them in the future.
Stayed 4 nights in Apr 2024
Response from Priscilla on 3 May 2024
Thank you for your excellent review! We're delighted you enjoyed your stay with us. We look forward to welcoming you back for another great experience.

10/10 Excellent

sergio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for a good nights rest! Modern historic boutique hotel! Dave was nice and willing to help when matters needed to be taken. Will stay again
Response from Priscilla on 3 May 2024
Thank you for your kind words! We're delighted you enjoyed your stay at our modern historic boutique hotel. Dave will be thrilled to hear your appreciation. We look forward to welcoming you back for another great night's rest!

10/10 Excellent

efrain

Travelled with family, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly parking is paid which is to to be expected in downtown but only $20! Location is great and there amenities are great. They have a new lounge as well with morning refreshments and evening snacks !
Response from Priscilla on 3 May 2024
Thank you for sharing your experience! We're glad you found our staff friendly and enjoyed our convenient downtown location. We're pleased to hear you appreciated our affordable parking, great amenities, and new lounge offerings. We hope to see you again soon!

10/10 Excellent

Kurt, Barrington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little hotel. Freshly remodeled. Close to the beach and dining.
Stayed 1 night in Apr 2024
Response from Priscilla on 3 May 2024
We're glad you enjoyed your stay at our freshly remodeled hotel! Thank you for highlighting our convenient location near the beach and dining options. We hope to welcome you back again soon!

2/10 Terrible

Timothy

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Just because you put lipstick on a pig ... doesn't mean it is no longer a pig. Exposed screws between room and bathroom. No working a/c. Homeless living outside the window. (Was lucky to hear them having relations @ 3:00AM) If you value your energy do not let the GreenLeaf disturb it by entering thru their door way. Not even a proper spiritual cleanse could fix this place. After I brought these above issues to their attention they asked me to leave and I have yet ti return my deposit. Slept on the bed with a sleeping bag. Room was in better condition after I left. -Mr Clean OCD;)
Stayed 2 nights in Apr 2024
Response from Customer Care on 1 May 2024
Timothy,Thank you for sharing your feedback. I’d like to clarify the situation for anyone reading your review. You were asked to leave the hotel due to behavior that did not meet our guest conduct standards. It’s important to note that our rooms do not have air conditioning, a detail we clearly do not advertise. Additionally, the room was left in poor condition and had a strong odor of marijuana. We also have photographic evidence that contradicts your claim about exposed screws. We strive for honesty in our reviews and believe that misleading information is not only unhelpful but also against review policies.Best regards

10/10 Excellent

Shameal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sam was great
Stayed 1 night in Apr 2024
Response from Priscilla on 3 May 2024
Thank you for your kind words! We're delighted you had a good stay and enjoyed our great staff. We hope to see you again soon!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Priscilla on 3 May 2024
Thank you for the review! We're thrilled you had an excellent experience with us. We look forward to hosting you again in the future!

10/10 Excellent

Passion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was superb. Hostess was extremely courteous would definitely stay again, it is extremely convenient for work-related travel and they are very accommodating if it is for a small family get away.
Stayed 1 night in Apr 2024
Response from Priscilla on 3 May 2024
Thank you for your review! We're delighted to hear that you found our service superb and our hostess extremely courteous. It's great to know that our hotel is convenient for work-related travel and accommodating for small family getaways. We can't wait to welcome you back for another enjoyable stay!

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great place with a great staff but, no dresser in the room and a very small closet so basically you are living out of your suitcase (a simple under bed drawer system would work). No mirror over bathroom sink, hard to shave when mirror is over the toilet! (just need to add a swing type one, retractable arm one over sink). And the light switch by the bed way to high to access from the bed without almost standing up. Overall though a well kept and run hotel.
Stayed 3 nights in Apr 2024
Response from Priscilla on 23 Apr 2024
Thank you for the review and for sharing your valuable feedback with us. We're pleased to hear that you found our staff great and enjoyed your stay overall. Your suggestions regarding room amenities are noted, and we will certainly take them into consideration for future improvements. We appreciate your insights and hope to have the opportunity to welcome you back in the future.

8/10 Good

Carmen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 3 nights in Apr 2024
Response from Priscilla on 23 Apr 2024
Thank you for the review and for highlighting our friendly staff! We're delighted to hear that you had a positive experience with us. Your feedback is valuable, and we hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Amador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints - love the rooms and th einterior design did so good. I felt like i was in a 5star hotel - a true boutique hotel.
Response from Priscilla on 17 Apr 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you loved the rooms and our interior design. It's fantastic to know that you felt the comfort and luxury during your stay. We strive to provide a unique and memorable experience at our boutique hotel, and your compliments truly mean a lot to us. We look forward to welcoming you back for another exceptional stay!

10/10 Excellent

Mundeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cool gem of long beach - no ac :((( but they said by end of year (maybe like oct or nov)
Response from Priscilla on 17 Apr 2024
Thank you for your review and for highlighting us as a "cool gem of Long Beach"! We're sorry for any inconvenience caused by the lack of air conditioning. Your patience and understanding are greatly appreciated, and we can't wait to welcome you back with even more comfort soon!

10/10 Excellent

Bronson

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. The parking is so cheap at only $20 last timje i stayed at hotel in LA they charged $40. The parking is offsite the room is small but enough for 2 people or a business trip. Will be back
Response from Priscilla on 17 Apr 2024
Thank you for your review! We're glad you appreciated our staff and found the parking affordable. Happy to hear the room suited your needs. See you next time!

6/10 Okay

Andrew

Business traveller
Liked: Cleanliness
Disliked: Amenities
The hotel is still a work in progress concerning renovations. The property is a historic building and has limited facilities. Location is good, as is access by car or metro train. Two blocks from the ocean.
Stayed 4 nights in Apr 2024
Response from Priscilla on 17 Apr 2024
Thank you for your feedback! We appreciate your understanding as we continue to enhance our historic property. It’s great to hear that our location and accessibility met your needs. We hope you enjoyed being so close to the ocean and look forward to your next visit!

10/10 Excellent

Federico

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, was as expected from photos. Very friendly service. 10/10 would recommend as well as book again.
Response from Priscilla on 17 Apr 2024
Thank you for your wonderful review! We're thrilled to hear that the room met your expectations and that you enjoyed our friendly service. We appreciate your recommendation and look forward to your next visit!

10/10 Excellent

chizu

Business traveller
Liked: Cleanliness, staff & service
The staff was helpful and friendly. The hotel is conveniently located, close to the beach and the convention center. The room is small but enough space for one person.
Stayed 1 night in Apr 2024
Response from Priscilla on 17 Apr 2024
Thank you for your feedback! We're glad you found our staff helpful and enjoyed our convenient location near the beach and convention center. It's great to hear that the room was suitable for your needs. We hope to welcome you back soon!

10/10 Excellent

Parker

Liked: Cleanliness, staff & service, property conditions & facilities
Super nice place to stay
Stayed 1 night in Apr 2024
Response from Priscilla on 17 Apr 2024
Thank you for your kind words! We're so glad you enjoyed your stay with us. Looking forward to having you again soon!

10/10 Excellent

Grace

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is really nice. I really enjoyted the room and the staff were nioce except for dash. Dash was new it seems and was a little confused. Rest everything was great with the stay. You can tell the hotel spent a lot of money on the renovations. Also parking is offsite and paid $20 cash only NOT CARD so be prepatred but is is safe and location is nice
Response from Priscilla on 17 Apr 2024
Thank you for your feedback! We're glad you enjoyed the renovated room and our staff. Thanks for the note on parking, your input is valuable. We look forward to your next visit!

10/10 Excellent

Rick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were simply amazing. I cannot say enough about how friendly and knowledgeable they are. The hotel itself was comfortable and its historic past only adds to its charm. Have a good one everyone!
Stayed 4 nights in Apr 2024
Response from Priscilla on 17 Apr 2024
Thank you for your kind words! We're so glad you enjoyed your stay and appreciated our friendly staff and the hotel's historic charm. Looking forward to welcoming you back soon!

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
The only downside was the amount of time it took to check-in and the offer to charge me $35 extra in order to check-in 2 hours early- which they were unable to do. They did hold my bag ehile I went to a coffee shop and kill time until my 3:00 check-in. The staff were kind and helpful. I would stay there again.
Stayed 3 nights in Apr 2024
Response from Priscilla on 17 Apr 2024
Thank you for your review. We apologize for the wait and any inconvenience with the early check-in fee. We're glad our staff could assist by holding your bag. We appreciate your understanding and look forward to welcoming you back.

6/10 Okay

Julianna

Stayed 1 night in Apr 2024
Response from Priscilla on 3 May 2024
Thank you for your review, we appreciate your stay with us. We will strive to improve to ensure a better experience for your next visit.

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, amenities
I enjoyed the stay here. Everything is within walking distance with great staff and housekeeping services. Good place for low/medium price.
Response from Priscilla on 10 Apr 2024
Thank you for your feedback. We're pleased to hear you enjoyed your stay and our services. We look forward to your next visit.

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently attended a conference that takes place annually in downtown Long Beach and discovered a true gem of a hotel I hadn't seen before. Normally, I stay at the Courtyard, but this hotel has now become my top choice. The staff are exceptional, and the rooms have been remodeled to feel fresh and welcoming. It's perfect for my business trips, complete with brand-new TVs. I also appreciated the unique feature of a shower infused with vitamin C. I'll definitely be returning.
Response from Priscilla on 10 Apr 2024
I'm glad to hear you found a new favorite hotel in Long Beach with outstanding amenities and service. We're pleased it suits your business travel needs perfectly. Looking forward to welcoming you back on your next trip.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vincent was amazing. His hospitality and jokes were one highlight of my trip. I appreciate everything. Rooms are cute, cozy, and modern. Has a upscale vibe. Book premium deluxe if you want lounge access after May!!! I see it opening soon
Response from Priscilla on 5 Apr 2024
Thank you for your kind words! We're delighted to hear Vincent made your trip special and that our cozy, modern rooms with an upscale vibe impressed you. Excited for your return to enjoy our premium deluxe rooms and lounge access from May. Your feedback is greatly appreciated!

6/10 Okay

Justin, Seattle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lack of parking was terrible
Stayed 2 nights in Mar 2024
Response from Customer Care on 3 Apr 2024
Justin,Thank you for your review. There isn’t a lack of parking at all. We have parking but it is Paid Offsite parking as mentioned online in addition we send our guests 10 -12 messages prior mentioning it which should be adequate to mentioned parking is not complimentary. As any downtown area parking is never free and it is a must for paid parking. We are priced extremely affordable at only 20/ nightly while most hotels are around 35-45/ nightly

10/10 Excellent

Ermosillo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Parking is a problem
Stayed 1 night in Mar 2024
Response from Priscilla on 5 Apr 2024
Thank you for your review! We apologize for any inconvenience you experienced with parking. We are continually looking for ways to improve our guest experience, and your feedback is invaluable to us in this effort. We're delighted you enjoyed your stay overall and hope to have the pleasure of welcoming you back soon.

8/10 Good

Doneshia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was down the street but it wasn't to bad
Stayed 1 night in Mar 2024
Response from Priscilla on 5 Apr 2024
Thank you for your feedback! We're glad to hear that, despite the parking being a short walk away, it didn't significantly impact your experience. We appreciate your understanding and are always looking for ways to make every aspect of your stay more convenient. We look forward to welcoming you back in the future!

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property which is in process of being renovated. Will be great property.
Stayed 1 night in Mar 2024
Response from Priscilla on 1 Apr 2024
Thank you for your positive feedback. We're delighted to hear you see the potential in our property. We're committed to providing a great experience and can't wait to welcome you back in the future. Your support means a lot to us!

10/10 Excellent

Danica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Parking was confusing at first but they were able to assist promptly. Will definitely be staying again, especially since it’s so close to the Port!
Stayed 1 night in Mar 2024
Response from Priscilla on 1 Apr 2024
Thank you for your positive feedback! We're glad to hear that everything was great during your stay and that our team was able to assist you promptly with the parking. It's wonderful to know our location near the Port added to your convenience. We're looking forward to welcoming you back for another stay soon!

10/10 Excellent

Glen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally polite and helpful. Room was very clean an organized. Will book again!
Stayed 2 nights in Mar 2024
Response from Priscilla on 1 Apr 2024
Thank you for your kind words! We're thrilled to hear that our staff made a great impression with their politeness and helpfulness, and that you found your room to be clean and organized. We look forward to your next booking and welcoming you back again!

10/10 Excellent

Mason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was here for conference- this is a business savvy property. Newly renovated and exceptional staff always making sure that your stay goes above and beyond. Coffee in the room was great and it’s very quiet, WiFi is really fast at almost 300mbps. I have never seen WiFi that fast at a hotel! Will be back
Response from Priscilla on 28 Mar 2024
Thank you for sharing your experience. We're glad you enjoyed the renovations, our staff's service, the in-room coffee, and the fast WiFi. Looking forward to your next stay.

10/10 Excellent

Ivory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Priscilla was amazing ! Rooms are cute boutique hotel in Long Beach. They have some free transportation service on weekend for downtown Long Beach and the in room dining provided by some third party there was great - not only that they pay for your delivery on Grubhub so they have great amenities. Parking is one block away and safe area at Marriott hotel but you pay the hotel. If you go to Marriott they charge $40 and the hotel is seeking it for only $20. Thank you
Response from Priscilla on 28 Mar 2024
Thank you for your feedback! We're glad you enjoyed our service, boutique rooms, and amenities. Looking forward to welcoming you back.

10/10 Excellent

Dylan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were nice and clean and the staff was extremely helpful and friendly
Stayed 1 night in Mar 2024
Response from Priscilla on 28 Mar 2024
Thank you for your feedback! We're glad to hear the rooms met your expectations for cleanliness and comfort, and that our staff's hospitality enhanced the overall experience during your stay. We look forward to serving you again in the future!

8/10 Good

Cesar

Liked: Cleanliness, staff & service
Convenient stay, close to most attractions in Long Beach CA
Stayed 1 night in Mar 2024
Response from Priscilla on 28 Mar 2024
Thank you for sharing your experience. We're pleased to know our location was convenient for your visit to Long Beach's attractions. Looking forward to welcoming you back in the future.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location - parking was a bit hard in sense it was a block away. It is downtown so what you expect and it’s not free which I have no issue for as LA I paid $80/ night and here it was only $20 so good and affordable ! Rooms are great
Response from Priscilla on 25 Mar 2024
Thank you for your feedback. We're pleased to hear you appreciated the prime location of our establishment and found the rooms to your liking. Understanding the constraints of downtown parking, we're glad the nearby parking option was convenient. Your insights are invaluable to us and our future guests, and we look forward to welcoming you back in the future.