Dear laura, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management

Dear Isaac, After reviewing your feedback regarding your stay at our hotel, we were disappointed to hear about the issues you encountered with your room. We sincerely apologize for not meeting your expectations and would like to assure you that we are taking the necessary steps to ensure that such issues do not occur in the future. We value your patronage and will do everything possible to make sure that your next stay with us is a more comfortable and enjoyable experience.Sincerely,Hotel Management

Dear John, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We try to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. Please rest assured that we take this matter seriously and actively review these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Management

Dear Alexis, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Our team aims to provide excellent service and exceed our guests' expectations during every visit. However, we failed to do so, and we apologize for any concerns that may have kept you from having an outstanding stay. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Guest, Thank you very much for staying at our hotel. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We extend our sincere apologies for any inconvenience caused. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Management

Dear Matt, Thank you for your outstanding review! We are glad that we exceeded all of your expectations and that you loved your time at our hotel. Our team will be delighted to read your feedback. Thank you again for taking the time to share your experience with others, and we look forward to hosting many more visits to Extended Stay America.Sincerely,Hotel Management

Dear Maila, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a regular occurrence for us. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please know that we take this matter seriously, and we are actively reviewing these concerns to minimize the chances of such incidents happening again in the future.  We hope to regain your trust and confidence.Sincerely,Hotel Management

Dear Tara, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience and for not meeting your expectations. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to enhance our services and facilities to prevent such occurrences in the future. Your feedback is invaluable, and we invite you to give us another chance, assuring you of a more positive experience. Sincerely,Hotel Management

Dear Randall, We appreciate your feedback and apologize for any inconvenience caused by the minor issue during your stay. Our team strives to address guest concerns promptly, and we regret that we were unable to resolve them to your satisfaction before your departure. Your comments will be shared with our maintenance team to ensure such delays are minimized in the future. We hope you will give us another opportunity to provide a more seamless experience during your next visit to our property.Sincerely,Hotel Management

Dear Douglas, thank you for choosing us and sharing your experience at Extended Stay America. While our breakfast options may not have fully met your expectations, we are glad you were able to prioritize rest and found your bed comfortable. Your satisfaction is important to us, and we will use your feedback to enhance our offerings. We look forward to welcoming you back for another comfortable stay soon!Sincerely,Hotel Management

Dear Stephany, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management

Dear Debra, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Donna, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our sincere apologies for the delay in check-in and the TV signal issue. Your comments are essential in helping us enhance our services. We will address these concerns internally to ensure a smoother and more enjoyable experience for future guests. Thank you for bringing this to our attention, and we hope for the opportunity to welcome you back with improved service.Sincerely,Hotel Management

Dear Donna, Thank you for choosing Extended Stay America. It is glad to know you had a good stay with an excellent staff and a great location. Please visit us another time for an enjoyable experience.Sincerely,Hotel Management

Dear Michael, Thank you for choosing to stay with us. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting the area. We will evaluate the instances you mentioned regarding our staff, as we are committed to offering exceptional service for our guests. It was our pleasure to accommodate you at Extended Stay America; we look forward to seeing you soon.Sincerely,Hotel Management

Dear Wiley, Thank you for choosing us. We apologize that the requested room type was unavailable and regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, it is only sometimes possible. We appreciate your information and always want to know from our valued guests. All the necessary procedures are being taken as everything we do is in the best interest of our guests. Please allow us to correct this for you on your return visit and show you and your wife the exceptional stay we are committed to providing every guest.Sincerely,Hotel Management

Dear Wendy, We're grateful for your feedback following your stay. Our team is genuinely sorry for the extended wait you experienced during check-in and how it was handled. We understand the importance of a smooth arrival process and are committed to improving it. We must follow the procedures to ensure each guest suite is well maintained. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. Your insights are invaluable as we strive to enhance our service. We hope to welcome you back for a more enjoyable stay.Sincerely,Hotel Management

Dear Gabriel, We appreciate your feedback regarding your recent stay. It's disappointing that you encountered cleanliness and maintenance concerns during your visit. We apologize for any inconvenience this may have caused. Your comments will be shared with our team for improvement. We strive to provide a comfortable and well-maintained environment for our guests, and we're sorry we fell short of your expectations on this occasion. We hope you give us another opportunity to provide a more satisfying experience. Thank you for sharing your concerns, and we apologize for any inconvenience you faced.Sincerely,Hotel Management

Dear Jacob, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay and sincerely apologize for the inconvenience caused. Your feedback is important to us, and we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

Dear Mee, Thank you for being our guest and for your feedback. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Steven, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, our team must have overlooked this when making your room ready for occupancy, and we will review this with our team. We hope to provide you with a better impression the next time.Sincerely,Hotel Management

Dear Lisa, We are grateful for having you as our guest and appreciate your positive feedback about our convenient location. We recognize the significance of first impressions and acknowledge that tidy accommodations are crucial in ensuring a comfortable stay. Therefore, we apologize for any inconvenience that may have arisen during your visit. Your feedback has been conveyed to our housekeeping team for prompt resolution. Thank you for your valuable feedback, and we hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known.Sincerely,Hotel Management

Dear Lisa, We appreciate your review and thank you for acknowledging our fine location. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. We are a non-smoking hotel, but on rare occasions, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. We hope to welcome you back to our hotel soon.Sincerely,Hotel Management

It is very upsetting to me and my staff that you were not able to check in especially so many hours after normal check in time. Management has recently changed and I hope the opportunity to make it right with you someday in the future. My apologies, and gratitude for your feedback in order to know which areas need the most improvement.

Daniel, I apologize for not meeting your expectations. I wish I knew what areas in which needing improvement the most, but regardless there will be upcoming changes to this location. I hope there will be another opportunity to have you stay again, hopefully up to your expectations..

Dear Todd, Thank you for evaluating your stay with us. Please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. We have shared your comments with our housekeeping staff, and we want to thank you for this valuable feedback. We look forward to having you stay with us again.Sincerely,Hotel Management

Dear John, Thank you for your recent stay and your candid feedback. We want every guest to enjoy everything about their time with us; therefore, we apologize for any inconvenience you experienced. Please know for future visits; our front is always available to resolve issues and make the most of your stay. Thank you again for your feedback, and we would love to welcome you back soon. Sincerely,Hotel Management

Dear Eric, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that the location is to your liking. We value our guests and try our best to attend to our guest's needs. So thank you for recognizing their effort and giving such an incredible compliment. We assure you the police are there for the safety and security of our guests and staff. We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area.Sincerely,Hotel Management

Dear Edith, Thank you for choosing our hotel and providing valuable feedback. Although it was nice that you enjoyed the attentive service our front desk associate extended to you, please accept our sincere apologies for failing to meet the high standards you should always expect from us. We appreciate you informing us about your concerns as we continually strive to improve our services and accommodation. We will address the issues you described with our maintenance team to ensure a more enjoyable environment for future guests. We hope you will consider revisiting us so we can leave you with a much better impression.Sincerely,Hotel Management

Dear james, Please accept our apologies for the service issues you experienced and our lack of responsiveness. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. Please be assured we will review this incident with our staff to handle such situations better. We appreciate your observations and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Kevin, Thank you for giving us feedback on your recent stay at our hotel. Every guest expects a clean, well-maintained property as a home away from home when traveling, and we apologize for failing to provide that for you. Be assured we take the cleanliness of your suite and the entire hotel very seriously, and remedial steps within our housekeeping department are underway to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management

Dear BUNHENG, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management