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Reviews of 9Hotel Bastille - Lyon

3 out of 5
9Hotel Bastille - Lyon
23, Rue de Lyon, Property near Gare de Lyon, Paris, Paris

Reviews

8.6

Excellent

Rating 10 - Excellent. 348 out of 696 reviews" "
Rating 8 - Good. 255 out of 696 reviews" "
Rating 6 - Okay. 55 out of 696 reviews" "
Rating 4 - Poor. 18 out of 696 reviews" "
Rating 2 - Terrible. 20 out of 696 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
9Hotel Bastille - Lyon is in an excellent neighbourhood with easy access to all main transportation in Paris. The staff was very friendly and kind. Lots of dining options around the hotel. We would recommend to anyone!
Stayed 6 nights in Apr 2024
Response from Jérôme - Front Office Manager on 18 May 2024
Dear Adam,Thank you for this excellent advice ! We are glad to hear you had a perfect stay in our hotel, and that you enjoyed our staff service as well as the location of our house.We hope having the pleasure to see you again !Best regards,

10/10 Excellent

Harmonie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick 1 night stay! The location was perfect, quick walk to Le Marais and local cafés/restaurants. The room was small but had everything I needed. Tea was a nice touch. Staff was all friendly, would stay again :-)
Stayed 1 night in May 2024
Response from Jérôme - Front Office Manager on 18 May 2024
Dear Harmonie,Thank you for this excellent advice ! We are glad to hear you had a perfect stay in our hotel. Thank you for congratulating our staff, we are also happy you could enjoy the district with the different cafés and restaurants around.We definitely hope having the pleasure to see you again !Best regards,

8/10 Good

josephine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No English Channel to watch TV
Stayed 4 nights in Apr 2024
Response from A.ANDRE - Hotel Manager on 30 Apr 2024
Dear guest,We do thank you for taking the time to share your review.I will see what I can do for the english channels on our TV'S.We hope to have the occasion of having you back,Best regards

4/10 Poor

Vanessa

Disliked: Cleanliness
The floor was filthy. I could still see footprints from the last person. All else was ok. Nice front desk people and kitchen staff was kind.
Stayed 1 night in Apr 2024
Response from Nicolas on 21 Apr 2024
Good evening Mrs Palomino Stack, Thank you for your feed back.We took your remark into consideration.We will do the best we can to satisfy you for your next stay.Looking forward to welcoming you again in our hotel.Best regardsThe front desk

8/10 Good

Timothy

Travelled with family
Liked: Amenities, property conditions & facilities
The hotel was comfortable and conveniently located, perhaps not quite as nice as it appeared on their promotional pics. Room was small but the bed was comfortable. There was a bit of noise from the street, and our visit was on a warm evening. The air con didn't seem to be controllable from the room, so it was a case of street noise and fresh air vs. warm and stuffy room. Breakfast was decent, and staff were mostly friendly and attentive, which helped to create a relaxed atmosphere.
Stayed 1 night in Apr 2024
Response from A.ANDRE - Hotel Manager on 25 Apr 2024
Dear Sir,Thank you for chosing us and for sharing these kind thoughts.Your words will help us improve. We look forward of having you back for another occasion in order to offer a spotless stay this time !Kind regards

10/10 Excellent

Dawit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Staff were friendly and helpful. Good restaurants around the hotel. We used taxi to get around the city but metro station is near the hotel. I enjoy my stay.
Stayed 3 nights in Mar 2024
Response from A.ANDRE - Hotel Manager on 25 Apr 2024
Dear guest,We all thank you very much for having chosen us.Your kind review mean a lot to us and we are all delighted to read that you had a great stay with us !We look forward welcoming you,Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect value
Fantastic staff who were friendly and helpful. Everything else perfect especially for the price
Stayed 2 nights in Feb 2024
Response from Jérôme - Front Office Manager on 2 May 2024
Wow ! Thank you for your very kind words about our staff. The are very happy to read your message, and also because you had a wonderful stay with us !We hope we can see you again here in the future,Best regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jérôme - Front Office Manager on 2 May 2024
Dear guest,We are so happy to hear your stay was perfect. We always give our best trying to reach this goal for our clients.We hope it can be the same next time !Best regards,

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Great value for your money Efficient
Stayed 7 nights in Jan 2024
Response from Nicolas on 30 Jan 2024
Thank you for your comment.We hope that you had a good time with us.Looking forward to welcome you again in our hotel.Best regardsThe front desk

6/10 Okay

nathalie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The room was very small. Can’t circulate in the room impossible to monitor heat and AC
Stayed 2 nights in Jan 2024
Response from Jérôme - Front Office Manager on 2 May 2024
Dear Nathalie,Thank you for the time you took to share your review. We regret that you found the room very small. We have other categories with more space, and we control at the reception the temperature of the air conditioners in the rooms. But we are always available, so don't hesitate to call us with the phone in your room !Hoping we can welcome you again,

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, safe & walking distance to train station.
It was perfect for the objective when looking for a clean, safe overnight within walking distance of Gare de Lyon at a great value.
Stayed 1 night in Jan 2024
Response from Nicolas on 14 Jan 2024
Thank you for your post.We were glad to welcome you.We hope that you had a good time during your stay Looking forward to welcome you again in our hotel.Best regards,The front desk

10/10 Excellent

Cecilia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean and tidy room, very conveniently located. Check in easy and staff friendly.
Stayed 1 night in Dec 2023
Response from Mahbod on 30 Dec 2023
Thanks a million Cecilia. For your comment. hope to welcoming you againWish you the very best for the coming year.Best regards

10/10 Excellent

Grace

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although I can’t speak on breakfast, we had a perfect two night stay at this hotel. The room was a good size and the bathroom was bigger than we expected! The decor is very tasteful and we loved it here. It was clean and calm.
Stayed 2 nights in Dec 2023
Response from Jérôme - Front Office Manager on 23 Dec 2023
Dear Grace,Your comment is already perfect like that even if you didn't try the breakfast !We are always smiling when we see our guests happy like you.Don't hesitate to come again, maybe for the breakfast this time !Have a beautiful day,

10/10 Excellent

Qeturah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean, and comfortable hotel located in the 12th arrondisement. 3 minute walk to Gare de Lyon for easy access to the metro. Great value. Enjoyed my 4 night stay as a solo traveler
Stayed 4 nights in Dec 2023
Response from Jérôme - Front Office Manager on 23 Dec 2023
Dear Qeturah,Thank you for your kind words on the safeness, cleanliness and comfort of our hotel. These 3 points are very important for us, to let you enjoy your trips in Paris.We are happy to see your satisfaction, and we will continue to work hard to repeat the same experience.See you soon,

10/10 Excellent

Norbert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy modern little nest.
really enjoyed my stay there. Will definitely come again.
Stayed 2 nights in Dec 2023
Response from Jérôme - Front Office Manager on 23 Dec 2023
Dear Norbert,It's so wonderful for us to see our guests happy like that after staying in our hotel. We are amazed by your comment and we will definitely look forward to welcoming you again soon.Enjoy the end of the year,Best regards,

10/10 Excellent

BAZAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always my #1 choice at Gare de Lyon
Great little hotel next to Gare de Lyon. Cosy, great design, spacious and quiet room with comfy bed. All good!
Stayed 2 nights in Nov 2023
Response from Jérôme - Front Office Manager on 23 Dec 2023
Dear Mr Bazan,Wow ! What a wonderful comment ! Thank you very much. We feel very happy to know we are your first choice around Gare de Lyon, and we will do our best to maintain that title !Hoping to see you soon,

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Nov 2023
Response from Jérôme - Front Office Manager on 23 Dec 2023
Dear Richard,We enjoy reading that you were very satisfied by the location of our hotel in Paris. We hope we can have the pleasure to see you again and offer you the same experience !Have a good day,

10/10 Excellent

Ingeborg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Jérôme - Front Office Manager on 23 Dec 2023
Dear guest,It's always a wonderful feeling for us to see your satisfaction after staying in our hotel. It motivates us to work harder and continue to make you enjoy your trips !Come again at any time !See you soon,

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Nice, clean rooms. Excellent service.
Stayed 1 night in Nov 2023
Response from A.ANDRE - Hotel Manager on 6 Nov 2023
Dear guest,Thank you very much for this wonderful review !We hope to have the occasion of having you back soon.With our best regards

8/10 Good

Galvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from A.ANDRE - Hotel Manager on 6 Nov 2023
Dear guest,It seems that you had a good stay with us and thank you very much for taking the time to share this review.We look forward welcoming you back at the 9Hotel Bastille Lyon,Kind regards

10/10 Excellent

Janeth Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from A.ANDRE - Hotel Manager on 6 Nov 2023
Dear guest,What a wonderful review !On behalf of my team, I thank you very much. We all glad to read that you had a perfect Parisian stay at the 9Hotel Bastille Lyon.Hope to see you very soon,Kind regards

10/10 Excellent

Alexia, Tionesta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a convenient place to stay for access to all public transportation. The staff was pleasant, and the room was clean.
Stayed 1 night in Oct 2023
Response from A.ANDRE - Hotel Manager on 6 Nov 2023
Dear Madam,Thank you very much for taking the time to share this nice review. We are all glad to read that you had a good stay with us. Thank you for mentioning my team and the cleanliness of the property.We look forward having you back soon !Best regards

10/10 Excellent

Corrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and comfortable.
Stayed 2 nights in Oct 2023
Response from A.ANDRE - Hotel Manager on 6 Nov 2023
Dear Madam,We all thank you very much for this very nice review which means a lot to us !Your satisfaction is our top priority.See you very soon !Kind regards

10/10 Excellent

Marcos, Seabrook

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Wonderful breakfast. Very convenient location.
Stayed 1 night in Oct 2023
Response from A.ANDRE - Hotel Manager on 6 Nov 2023
Dear Sir,We thank you very much for this detailed review.We are glad to read that you had a great Parisian stay and enjoyed our hotel with its wonderful buffet breakfast !We look forward having you back,Kind regards

8/10 Good

Christel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Staff were exceptional
Stayed 2 nights in Oct 2023
Response from A.ANDRE - Hotel Manager on 6 Nov 2023
Dear Madam,We all thank you for having chosen the 9Hotel Bastille Lyon recently.It seems that you had a good stay and thank you for leaving this review.I do thank you for mentioning my team also! It means a lot.Kind regards,

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for catching the train.
Stayed 1 night in Oct 2023
Response from A.ANDRE - Hotel Manager on 6 Nov 2023
Dear Madam,Thank you very much for having chosen the 9Hotel Bastille Lyon for your Parisian stay.We are glad to see that you had a good stay with us. Indeed, the location is the perfect one to catch an early train ! Kind regards

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The elevator is crazy small but it worked fine.
Stayed 5 nights in Oct 2023
Response from A.ANDRE - Hotel Manager on 6 Nov 2023
Dear guest,Thank you for taking the time to share your thoughts after staying with us.Indeed, we truly have a Parisian lift ... Old and tiny !! But functionnal.Hope to have the occasion of seeing you again!Kind regards,

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended.
Very nice hotel. Clean and comfortable. Very friendly and accommodating front desk staff. Great location near Gare de Lyon train/metro station for quick and easy access to main Paris attractions. Plenty of dining/coffee/bars nearby. Hotel rooms were small (by North American standards), but well laid out and serviceable. Breakfast (extra charge) was worth it. Nice selection of bread, pastries, cold cuts, fruit, and coffee. Breakfast room staff were good at clearing the tables and topping up the food buffet. The very small elevator could be a problem for guests with a lot of luggage or mobility issues. We only used it upon arrival and departure when we had luggage. The rest of the time we used the stairs (good exercise). As a minor critique, I would suggest the addition of a few extra hooks on the wall might help with storage. Overall, we would stay here again and recommend it to tourists looking for accommodation in Paris.
Stayed 8 nights in Oct 2023
Response from Jérôme - Front Office Manager on 10 Nov 2023
Dear Kevin,This was an amazing review ! Thank you very much for all these details and taking the time to write it.We feel so enjoyed to read that your stay at the hotel was excellent, and we hope that we will have the pleasure to see you again. We also note your recommendations and transfer them to the team dedicated to it.We wish you a wonderful day,

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, shame about the air freshener.
Everything was very nice -- room clean and comfortable, staff friendly and helpful, breakfast tasty. But the scent in the lobby and other common areas was much too strong. Please remember that about 30% have fragrance sensitivities and that technically, artificial scents are air pollution.
Stayed 3 nights in Sep 2023
Response from A.ANDRE - Hotel Manager on 11 Oct 2023
Dear guest,Thank you for this very nice review.We are glad to read that you find your room comfy. Thank you for mentionning the cleanliness of our property and the kindness of the staff.Well noted for the flagrances.Best regards

6/10 Okay

Christine

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from A.ANDRE - Hotel Manager on 9 Oct 2023
Chère Madame,Il semblerait que votre séjour n'ait pas été à la hauteur de vos espérances et aimerions en connaitre les raisons.Nous espérons vous recevoir à nouveau afin de vous proposer une meilleure expérience.Restant à votre disposition,Bien à vous

8/10 Good

Mariz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super lovely and friendly. The location was amazing. Very convenient. Lots of restaurants. Main station is right there. Room was small but didn’t expect anything else in Paris. The only thing that we found annoying with the hotel was the elevator specially going down. Had to drag my bag 3 flights of stairs because the elevator took forever to come to the 3rd floor.
Stayed 4 nights in Sep 2023
Response from A.ANDRE - Hotel Manager on 6 Oct 2023
Dear guest,Thank so very much for this very kind review !It was a real pleasure to have you staying with us.See you very soon !Kind regards

8/10 Good

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City break with my Australian sister!
Hotel was pretty much as described so no surprises! I would have expected some drinking water in my room- I was desperately thirsty after my journey from the uk. They did have a jug of water on reception but there were no cups/glasses to pour into and no staff to be seen to help with this. Also I tried ringing reception on the number given several times and nobody answered! On the first day at breakfast the fire alarm went off and continued for around 15 minutes maybe more! It was very loud (great safety feature) but nobody seemed to be able to turn it off. My ears were ringing for ages afterwards and nobody came to let us know what was going on or to apologise. On the whole though the hotel was decent and in a safe and accessible area.
Stayed 2 nights in Sep 2023
Response from A.ANDRE - Hotel Manager on 3 Oct 2023
Dear guest,Thank you for taking the time to share your thoughts.The welcome water is coming with some takeaway glasses, I'm sorry if you could not find any ! The team is always available to help 24/7 and we will actually check your room's phone as there is always somewhere there.The fire alarm is automatically running for a mandatory time of 5 minutes. I'm sorry if my team did not reassure you nor apologize for the inconvenience. I'll make what's necessary.I hiope to have the occasion of having you back for a spotless stay this time !Kind regards

6/10 Okay

barbaro

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Is not what i was expecting but it was perfect for the two days i was in paris.
Stayed 2 nights in Sep 2023
Response from A.ANDRE - Hotel Manager on 12 Oct 2023
Dear guest,We are sorry to read that your stay did not meet your expectations.We remain at your disposal if you wish to talk !Kind regards

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, beds were comfy and the breakfast spread was delicious. Would definitely recommend and stay here again myself.
Stayed 1 night in Sep 2023
Response from Jérôme - Front Office Manager on 29 Sep 2023
Dear Samantha,Thank you for your kind review. We appreciate that you spent a good moment with us during your stay.We would be happy to welcome you again very soon !Have a beautifu day,

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central location.
Clean, central , close to gare de Lyon. Reception staff very pleasant and efficient. Room small , functional. Good shower. Fine for overnight stay.
Stayed 1 night in Sep 2023
Response from Jérôme - Front Office Manager on 26 Sep 2023
Dear Anne, We kindly thank you for having taken the time to share your experience. We are really glad that you have enjoyed your stay in our house and our team who welcomed you ! Looking forward to see you again during your next trip in Paris. Best Regards,

10/10 Excellent

Cyndi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to walk to from Gare de Lyon, and very clean and comfortable.
Stayed 1 night in Sep 2023
Response from Jérôme - Front Office Manager on 26 Sep 2023
Dear Cyndi,It's a pleasure to see our location was perfect for your needs and that you found our hotel very clean. It is very important for us !We wish we can welcome you again here,Best regards,

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Paris
Great two night stay at the hotel. Rooms are small but in keeping with Paris, but well decorated, clean and comfortable enough! Liked the downstairs 24 hours a day coffee machine and tea facilities for guests. Fire alarm went off in middle of night and early morning one day, but hotel apologised for the accidental disturbance. Would stay again when visiting Paris. Convenient location with nearby laundry facility.
Stayed 2 nights in Sep 2023
Response from Jérôme - Front Office Manager on 26 Sep 2023
Dear Jessica,We are again sorry for the fire alarm that rang during the night because we know it can be disturbing even if it's for your safety ! We are happy to know that everything went well and we would also like to see you again in our house !See you next time,

8/10 Good

tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Jérôme - Front Office Manager on 26 Sep 2023
Dear Tony,Thank you for taking the time to review our hotel, we are glad that you had a good experience with us and we hope you'll choose to stay again here.See you soon,

10/10 Excellent

Anna

Stayed 1 night in Sep 2023
Response from A.ANDRE - Hotel Manager on 9 Oct 2023
Dear guest,Thank you so very much for this wonderful review ! It seems that you a had a great stay with us and hope to have the occasion of welcoming you back soon.Kind regards

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. Exactly what we needed for a short stay I. Paris. It's close to the Rive Droite which is bustling on a sunny Friday/Saturday evening and with Gare de Lyon so close the transport links are excellent. The room itself was small, but very clean and comfy.
Stayed 3 nights in Sep 2023
Response from Nicolas on 18 Sep 2023
Good evening, Thank you for your post.We are glad that your stay was great in our hotel.Looking forward to welcome you again in our hotel.Best regards,The front desk

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a one night stay in transit. Clean, newer, good size. Pretty simple. The books in the room are a nice touch.
Stayed 1 night in Sep 2023
Response from Nicolas on 18 Sep 2023
Good evening,We hope that you enjoyed the time spent in our hotel.Looking forward to welcome you for a future stay in Paris.Best regards,The front desk

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
The perfect stopover in Paris to make a morning train to Avignon from le Gare de Lyon!
Stayed 1 night in Sep 2023
Response from Nicolas on 18 Sep 2023
Good evening, Thank you for your post.Looking forward to welcome you again in our hotel.Best regardsThe front desk

10/10 Excellent

Neri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and really great service really pleased with it.
Stayed 7 nights in Aug 2023
Response from Jérôme - Front Office Manager on 12 Sep 2023
Dear Neri,We thank you very much for your kind words regarding our staff and service, we are happy to know you were satisfied by staying in our hotel !We hope having the pleasure to see you again,Have a good day,

10/10 Excellent

Ji Hoon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Jérôme - Front Office Manager on 30 Aug 2023
Dear Ji Hoon, We kindly thank you for having taken the time to share your experience. We are really glad that you have enjoyed your stay in our house! Looking forward to welcome you again during your next visit of Paris !Best Regards,

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds & linens. Enjoyed the breakfast
Stayed 1 night in Aug 2023
Response from Jérôme - Front Office Manager on 24 Aug 2023
Dear Linda,We are gladly reading that you were convinced by the quality of our beds and the breakfast served in the morning by our staff. We will always work to provide this kind experience to our guests the best way we can.We will welcome you again with pleasure,Best regards,

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A magnificent stay in the City of Lights
Being at the 9Hotel Bastille-Lyon was an inspired choice for my first ever stay in Paris, France. The location is great for those who want to explore the city at their own pace without a lot of overpowering hustle and bustle, with two Metro stations and Gare De Lyon nearby. The room was comfortable and clean, and admittedly the one thing I would do different for my next stay is to see about getting a room with a bigger shower stall if possible but I still made it work, haha. But that one thing pales in comparison to the peace and comfort I found here. You get that feeling the moment you walk through the doors. I also want to give my thanks to the lovely staff especially the clerk who helped me check in late after a harried journey from Charles de Gaulle my first morning. I will definitely remember this hotel well in my memories of Paris and hope to get back soon!
Stayed 8 nights in Aug 2023
Response from Jérôme - Front Office Manager on 24 Aug 2023
Dear Christopher,What a complete and sweet review on our hotel you accepted to share with us ! Thank you very much for taking you time to publish it, it helps us seeing where our strengths and weaknesses can be to improve our service. In your case, we are glad to read your compliments on the cleanliness, help of the staff, proximity with main lines of transport in Paris for example. We would love to renew this experience with you if you decide to come back to Paris !Wishing you a great week,

8/10 Good

Joshua

Stayed 1 night in Aug 2023
Response from Jérôme - Front Office Manager on 7 Sep 2023
Dear Joshua,Thank you for your good comment about our hotel. We are delighted to learn that you were satisfied by our service during your stay. We hope that we can provide you the same experience next time !See you soon,

10/10 Excellent

Erik

Stayed 1 night in Aug 2023
Response from Jérôme - Front Office Manager on 24 Aug 2023
Dear Erik,Thank you for your perfect note after staying at the 9Hotel Bastille Lyon. It is very motivating to see that our guests were satisfied by our service. We would love to welcome you again and help you have the same kind of stay with us !See you soon,

2/10 Terrible

Ricardo de

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Last minute booking. Great for the price. The member of staff was obnoxious and rude though. Would stay again if not for him.
Stayed 1 night in Aug 2023
Response from Jérôme - Front Office Manager on 31 Aug 2023
Dear Mr De Fusco,Thank you for sharing your review after staying with us. We regret to know that you found one member of our staff rude, and it is a bit surprising for us because the majority of our guests are generally happy with all our team. Could you help me to understand what happened in details with a phone call ? Wishing you a great day,

8/10 Good

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay here. Close to metros, close to main centre of city. Room was very clean and cleaned every day. Staff were very helpful and polite. Room was compact but we had everything we needed. The only criticism was they didn’t replenish the toilet paper so we had to ask for more. Air con in room worked well and bed was super comfy. Would stay there again. (Visit August 2023)
Stayed 3 nights in Aug 2023
Response from Amirouche on 11 Aug 2023
Dear Emma,We thank you for your stay and experience in our hotel,9Hotel Bastille Lyon.It was a pleasure for us too to help and assist as much as we may.We are happy that you had a good stay with us.Whenever you would like to come back,you more than welcome,just e-mail us or call us anytime you want.See you next time hopefuly.Regards,Amirouche/The front office.