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Reviews of Holiday Inn Express & Suites Portland Airport - Cascade Stn, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Portland Airport - Cascade Stn, an IHG Hotel
9189 NE Cascades Parkway, Portland, OR

Reviews

9.2

Wonderful

Rating 10 - Excellent. 729 out of 1000 reviews" "
Rating 8 - Good. 177 out of 1000 reviews" "
Rating 6 - Okay. 49 out of 1000 reviews" "
Rating 4 - Poor. 22 out of 1000 reviews" "
Rating 2 - Terrible. 23 out of 1000 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in May 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, comfortable beds, clean, convenient microwave and nice sized refrigerator. Parking was very convenient and reasonably priced
Stayed 5 nights in May 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Both the front desk workers and cleaning staff were friendly.
Stayed 2 nights in May 2024

8/10 Good

Keith Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Sabina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, updated rooms, decent breakfast, EV charging stations in the parking lot.
Stayed 1 night in Apr 2024

6/10 Okay

Mark

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Taylor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to the airport!
Stayed 1 night in Apr 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptionally friendly. Rooms are simple but adequate, and very clean. Really liked the POD style coffee maker.
Stayed 1 night in Apr 2024

4/10 Poor

Alissa

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The property was as clean and the breakfast was extensive (we are talking omelettes, sausage gravy and warm cinnamon rolls) but I won’t be returning to this property. While a relatively new hotel, NEITHER of the USB charging ports by the bed in room 208 were in working order, which I discovered when I fell into bed dead exhausted from several international flights and a 1am check-in. I made this discovery immediately following having showered and unpacked, so it was far too late to move rooms and I was unable to charge my phone overnight. It died and I missed an important meeting the next morning. The bored and disinterested staff person at the front desk that night (who should have been home in bed and not manning the front desk with a case of the sniffles) did little to inspire my confidence that the situation would be made right. If the slightly more competent employee I spoke with the next morning surprises me, and they get back to me within 24 hours with any sort of reasonable compensation for the inconvenience of it all, I will edit this review to reflect such. If not, know that even at $200 /night, this hotel is “hit and miss.” I need my amenities in my room to be functional. There were two USB ports provided. They couldn’t BOTH have broken between guests. It shows poor management and disrespect for one’s guests to leave them in such a state of disrepair. They earned one star each for their breakfast and high cleanliness.
Stayed 1 night in Apr 2024

10/10 Excellent

Jeanetta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Franck, Petaluma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and clean, we had a good stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Nichole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to cascade station.
Stayed 1 night in Apr 2024

6/10 Okay

Elizabeth

Business traveller
Liked: Cleanliness, property conditions & facilities
Check in was overly long and cumbersome. We had reserved for the wrong day, non-refundable since the reservation was made on Expedia. Staff was non-sympathetic and gave the impression that we were “lucky” to get the last room (more expensive than the one we reserved), even though it was apparent that there were plenty of rooms available.
Stayed 1 night in Apr 2024

10/10 Excellent

Mishell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property convenience close to freeway shopping n restaurants very clean and friendly staff! Will stay there again in the future
Stayed 4 nights in Mar 2024

10/10 Excellent

Senta

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and accommodating even though we had a late flight and checked in after midnight
Stayed 1 night in Apr 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Jodie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Close to airport. Good breakfast.
Stayed 1 night in Mar 2024

8/10 Good

Franklin, Lacey

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here at least four times, and it is perfectly quiet.
Stayed 3 nights in Mar 2024

10/10 Excellent

Carolyne, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Rhea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very accessible going to downtown portland by train.staff is very friendly.
Stayed 1 night in Mar 2024

10/10 Excellent

Charm

Stayed 1 night in Mar 2024

10/10 Excellent

Nathanael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad at all for a quick stay. The staff were great!
Stayed 1 night in Mar 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Jacqueline

Stayed 1 night in Mar 2024

8/10 Good

Meliza

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent. We enjoyed our stay at Holiday Inn, the location was convenient near the so many shops. The room was near and clean. And we especially enjoyed their breakfast selections. The served so much hot foods which other hotels does not offer. Over all enjoyed our experience. We look forward in booking our stay at Holiday Inn most especially at Portland airport- cascade station.
Stayed 1 night in Mar 2024

6/10 Okay

Franklin, Lacey

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This property could use a bar, or pool table, or something to allow the quest to enjoy their stay.
Stayed 3 nights in Mar 2024

6/10 Okay

Cheri

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

G

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Felise Maxine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here because it’s quiet and clean and the staff are very nice.
Stayed 2 nights in Mar 2024

6/10 Okay

Jose Ferdinand

Liked: Cleanliness, property conditions & facilities
Near airport
Stayed 4 nights in Mar 2024

10/10 Excellent

KEITA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable accommodations close to the airport with very helpful staff!!
Stayed 1 night in Mar 2024

10/10 Excellent

collet

Easy
Stayed 1 night in Mar 2024

6/10 Okay

MARIE G, antioch

Stayed 2 nights in Mar 2024

10/10 Excellent

John

Stayed 1 night in Mar 2024

8/10 Good

Cynthia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Updated and clean
Stayed 1 night in Feb 2024

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and close to the airport. Parking was safe too.
Stayed 1 night in Feb 2024

10/10 Excellent

mary

Stayed 1 night in Feb 2024

10/10 Excellent

Vonda

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room, comfortable bed, safe feeling
Stayed 1 night in Feb 2024

8/10 Good

Blossom

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Lizette

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Next to shipping center near highway
Stayed 2 nights in Feb 2024

10/10 Excellent

Tracy

Stayed 1 night in Feb 2024

10/10 Excellent

BOUTSADY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.
Stayed 1 night in Feb 2024

8/10 Good

Annie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I picked this property because it was a across the street from a tram stop and had airport van. We were going to bbgame at portland state university and was an easy 20 minute route. Since the tram was under construction, the shuttle was the alternative option. An hour and half later we were at university . We Uber back after game. The biggest problem was the staff at the hotel didnt know the tram was under construction even tnough it was roped off with yellow tape and said it would be under construction for 30 days. Thenight staff person peggy was much brighter
Stayed 1 night in Feb 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was lovely! Excellent breakfast options, kind and attentive staff, etc. My only complaint is not about the hotel itself - just that the restaurants available in the area (especially without a car) are quite limited. ( I also visited at a time when the metro line near the hotel was closed for renovations, which further limited my ability to get around the city.) Otherwise, a great hotel and staff!
Stayed 3 nights in Jan 2024

10/10 Excellent

Shannon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peggy and the girl from the shuttle were nice and professional and the housekeeping really kept the place clean.
Stayed 2 nights in Jan 2024

10/10 Excellent

Deanne

Stayed 1 night in Jan 2024

10/10 Excellent

Cindy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff!! Super clean and nice rooms.
Stayed 2 nights in Jan 2024

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Jan 2024