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Reviews of Staybridge Suites Hillsboro North, an IHG Hotel

3 out of 5
Staybridge Suites Hillsboro North, an IHG Hotel
6225 NE CASPER PLACE, Hillsboro, OR

Reviews

8.6

Excellent

Rating 10 - Excellent. 123 out of 206 reviews" "
Rating 8 - Good. 45 out of 206 reviews" "
Rating 6 - Okay. 20 out of 206 reviews" "
Rating 4 - Poor. 10 out of 206 reviews" "
Rating 2 - Terrible. 8 out of 206 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joy

Business traveller
Liked: Staff & service, property conditions & facilities
The property and front desk staff were great! The only issues I had were these: There was a sticky substance left on my desk in my room when I checked in. I went out to my car and tried to get back into the back door at 10:58am (just before checkout) and my card was already cleared and not working for me. Check out is 11am and that is the time it should stop working..not a few minutes before. I had to walk in the slippery ice to the front door to get my card reactivated and it took a lot of unnecessary time to do that...especially since the walkways at back of bldg were not salted. (The front of bldg was salted and had walkable walkways). Regardless of these issues, overall it was a good stay!
Stayed 2 nights in Jan 2024

10/10 Excellent

Reyna

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Dec 2023

4/10 Poor

Kiimu

Stayed 1 night in Oct 2023

8/10 Good

Taniqko

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Stacy, Dexter

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient
Stayed 1 night in Aug 2023

10/10 Excellent

David

Stayed 1 night in Sep 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Doug

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to freeway, very quiet, secure.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jovielyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room, staff was super friendly and helpful, very clean, great coffee.
Stayed 1 night in Jul 2023

10/10 Excellent

Uyen

Travelled with family
We definitely would stay again at this hotel. Surrounding area is safe and quiet. The room is clean. Have no complaints. Keep up the good work!
Stayed 1 night in Jul 2023

10/10 Excellent

Chuanding

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, friendly, clean, spacious, beautiful back garden, hot breakfirst, strongly recommend.

10/10 Excellent

Jan

Stayed 2 nights in Jun 2023

6/10 Okay

Mark

Stayed 3 nights in Jun 2023

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service
Unfriendly staff and completely unwilling to help. They guy on the front desk made me sign a document with my personal information to supposly enroll me in the IHG program, but I never received confirmation that I was actually enrolled. I have no idea what that guy did with my info. Pretty unsettling.
Stayed 1 night in Jun 2023
Response from Jon Bean-GM on 15 Jun 2023
Hi Luis,Thank you so much for letting us know how your stay was. I'm so sorry you found the staff to be unfriendly. I did just want to clarify a couple things for your peace of mind. The only thing we have anyone sign is the standard regiostration card that we have all guests sign at the time of check in. Also, The email confirming your arrival should arrive if it hasn't already. It can take some time to show up but I can assure you that we do not do anything with your information other than enroll you in the Reward program. I'm sorry for the confusion and for the unpleasant experience you had. I will address it with my team so we can make needed corrections to our practices.

10/10 Excellent

Karl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Jon Bean-GM on 6 Jun 2023
Thanks so much for taking the time to let us know about your stay. WE appreciate it very much and hope to see you again soon.

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay.
Stayed 2 nights in May 2023
Response from Jon Bean-GM on 6 Jun 2023
Thanks so much for taking the time to let us know about your stay. WE appreciate it very much and hope to see you again soon.

8/10 Good

Brandon

Liked: Room comfort
Stayed 1 night in May 2023
Response from Jon Bean-GM on 6 Jun 2023
Thanks so much for taking the time to let us know about your stay. WE appreciate it very much and hope to see you again soon.

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed the property. The breakfast was lacking. We have been at many Staybridge properties even this one at different time’s. They seemed to only be putting out a minimal amount. There where several empty places that are usually filled for breakfast.The breakfast and property are the main reason’s we have chosen Staybridge. It was a little bit of a let down especially since I was treating my wife for Mother’s Day.
Stayed 2 nights in May 2023
Response from Jon Bean-GM on 15 May 2023
Thank you so much for taking the time to let us know about your stay and the ways we can improve. I'm sorry the breakfast was disappointing and I will discuss this with my staff so we can make the needed improvements going forward. I do hope we have the opportunity to see you again and that it's a better experience the next time.

8/10 Good

Chelle

Stayed 1 night in May 2023
Response from Jon Bean-GM on 6 Jun 2023
Thanks so much for taking the time to let us know about your stay. WE appreciate it very much and hope to see you again soon.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Jon Bean-GM on 15 May 2023
Thank you so much for taking the time to rate your stay with us. We appreciate it very much!

6/10 Okay

William

Liked: Cleanliness
Disliked: Property conditions & facilities
I have stayed at several Staybridge's around the country and have always enjoyed my stay. However this facility is "okay" but not to the standards I normally expect from Staybridge. Better attention to detail and more staff training would go a long way towards improvement.
Stayed 1 night in Mar 2023
Response from Jon Bean-GM on 15 May 2023
Thank you so much for taking the time to let us know about your visit. I'm sorry we didn't do a great job for you and will take your comments seriously. Best wishes on your future travels.

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2023
Response from Jon Bean-GM on 15 May 2023
Thank you so much for taking the time to rate your stay with us. We appreciate it very much!

10/10 Excellent

Matt

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
Nice, clean hotel. Was a shame the pool wasn't usable, it had been out of action for months but that wasn't obvious when booking, also wasn't mentioned when checking in. Nice breakfast. Staff were pleasant but was hard to find receptionist or other staff to speak to on 3 separate occasions during my stay (to check out, ask for coffee as breakfast to be topped up, when pool would be back in use). Free laundry facilities. Would stay here again if back in the area.
Stayed 2 nights in Dec 2022
Response from Jon Bean-GM on 25 Jan 2023
Thank you for taking the time to let us knoa bout your stay. I'm sorry we dropped the ball on a few things. We will use your feedback to address those things and hope that we have a chance to see you again.

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people at the front desk. Welcoming and friendly. Nice and clean room.
Stayed 2 nights in Jan 2023
Response from Jon Bean-GM on 25 Jan 2023
Thanks so much for taking the time to let us know about your stay. I'm glad you enjoyed it and hope to see you again soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Drew

Travelled with partner
Disliked: Cleanliness, staff & service
The room had not been cleaned, and the staff awkwardly complained about one another as the reason for it.

8/10 Good

marvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Nice room, comfy bed. Staff were very helpful and friendly
Stayed 1 night in Nov 2022

2/10 Terrible

Eileen

Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Nov 2022

6/10 Okay

JIM

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
check in staff were not very helpful, also we had issues our smoke alert in the room it kept continuously flashing making it hard to sleep, reported it was never fixed. our room card would not open the door to the swimming pool. and several of the light in the room did not operate. For the price we paid I expected a lot better.
Stayed 4 nights in Oct 2022

8/10 Good

Travis

Stayed 2 nights in Oct 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean and comfortable. the bed and pillow were great! The microwave did not work. The door to the pool had to be opened by the front desk person as it would only open with that key. There was no hot tub. I think it was advertised as having one, so check before you stay if you are interested in having one. The breakfast was ok.
Stayed 3 nights in Sep 2022

10/10 Excellent

Rolando

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Sep 2022
Response from Jon Bean-GM on 12 Sep 2022
Thanks so much for taking the time to let us know about your stay. We are glad you enjoyed it and hope to see you again soon.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
It was a great place to stay - quiet, nice facility, clean, generous breakfast.
Stayed 2 nights in Aug 2022
Response from Jon Bean-GM on 12 Sep 2022
Thanks so much for taking the time to let us know about your stay. We are glad you enjoyed it and hope to see you again soon.

8/10 Good

Jeffrey R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed and room.
Stayed 8 nights in Jul 2022
Response from Jon Bean-GM on 9 Aug 2022
Thank you so much for letting us know about your stay. I'm glad you enjoyed it and we hope to see you again soon.

8/10 Good

Daniel

Liked: Staff & service
The gentleman working the desk was very hospitable and good at his job.
Stayed 1 night in Aug 2022
Response from Jon Bean-GM on 9 Aug 2022
Thank you so much for letting us know about your stay. I will pass your feedback on to the staff, They will appreciate it very much. I'm glad you enjoyed your visit and we hope to see you again soon.

10/10 Excellent

dia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As discribed very nice clean and comfortable
Stayed 3 nights in Jul 2022
Response from Jon Bean-GM on 9 Aug 2022
Thank you so much for letting us know about your stay. I'm glad you enjoyed it and we hope to see you again soon.

10/10 Excellent

Morgan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kind staff, clean, spacious room - very pleased
This was the 2nd time we stayed here. We stayed in the 1-bedroom queen suite - we were very impressed. The room was very spacious, there was a full kitchen! Check-in was easy and staff were very kind. Navigating the hotel was pretty simple, too. Would definitely stay here again!
Stayed 1 night in Jul 2022
Response from Jon Bean-GM on 19 Jul 2022
Thank you so much for letting us know about your stay. I'm so glad you enjoyed your time and we hope to see you again soon.

2/10 Terrible

Tara, Bend

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It took about 5-10 min for front desk staff to leave the party in the courtyard to greet me. Front desk was dirty and cluttered. Their system allowed me to book online even though no rooms where available. Staff member barely paid attention while flirting with guest coming to and from the party. While I understand this was a mistake with the software the handling of the situation was horrible.
Stayed 1 night in Jul 2022
Response from Jon Bean-GM on 19 Jul 2022
Thank you for taking the time to let us know about your stay. I'm so sorry for the experience you had. It's definitely not the experience we want our guests to have and I will address it with my staff immediately. Please accept my apology and I wish you all the best in your travels.

10/10 Excellent

Gerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was easy on and off the freeway. Very clean and quiet. Nice size rooms.
Stayed 1 night in Jul 2022
Response from Jon Bean-GM on 19 Jul 2022
Thank you so much for taking the time to let us know about your stay. I'm so gald it was a good visit and we hope to see you again soon.

8/10 Good

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022
Response from Jon Bean-GM on 19 Jul 2022
Thank you for taking the time to rate your stay. We appreciate it very much and hope to see you again soon.

2/10 Terrible

Stephen

Travelled with family
Disliked: Staff & service
We had two rooms booked and when we showed up to check in they told us they were overbooked and they couldn’t help us. The staff was very rude about it.
Stayed 1 night in Jul 2022
Response from Jon Bean-GM on 19 Jul 2022
Thank you for taking the time to let us know about your stay. While it is unfortunately necessary to relocate guests at times, we do ensure that our guests have alternate arrangements and I'm sorry if that was not communicated to you.

4/10 Poor

J Michael, Mercer Island

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The front desk staff was distracted. The reservations were incorrect; they had me staying for 2 years vs 1day. It took 3 trips back to front desk to have room key work. Got a 250 dollar stay, it’s was a bad experience and we will not return.
Stayed 1 night in Jun 2022
Response from Jon Bean-GM on 23 Jun 2022
I'm so sorry to hear that your stay was not a good one. Please accept my apology for it. I will address this with my staff to ensure that your experience isn't repeated. Thank you for taking the time to let us know about your stay. I wish you all the best.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Jon Bean-GM on 11 Jul 2022
Thank you so much for taking the time to let us know about your stay. We appreciate it very much. I'm glad you enjoyed your time and hope to see you again.

6/10 Okay

JoDean

Liked: Cleanliness
Disliked: Staff & service, amenities
No coffee maker in room, got in late so didn't want to hassle with calling. Also HVAC unit so loud (like a Harley) that had to turn it off altogether,
Stayed 1 night in Jun 2022
Response from Jon Bean-GM on 11 Jul 2022
Thank you for taking the time to let us know about your visit. I'm so sorry for the issues that you experienced. I will discuss these things with my staff as we want to ensure that we address the issues in the future. Best wishes on your future travels.

10/10 Excellent

Hinson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Ernesto on 7 Jun 2022
Thank you for Staying with us! looking forward to seeing you again !

2/10 Terrible

Alicia

Stayed 1 night in Apr 2022

6/10 Okay

stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022