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Reviews of Roma Trastevere Relais Guest House

Roma Trastevere Relais Guest House
Viale di Trastevere 259, Rome, RM

Reviews

6.6
Rating 10 - Excellent. 5 out of 22 reviews" "
Rating 8 - Good. 8 out of 22 reviews" "
Rating 6 - Okay. 3 out of 22 reviews" "
Rating 4 - Poor. 0 out of 22 reviews" "
Rating 2 - Terrible. 6 out of 22 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

4.0/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Charlie, New Hampshire

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I’d seen Rocky’s review below before booking. The proprietor never showed up and hung up on me during a phone call. Not sure if this property is now a fraudulent operation or just incompetent — but DO NOT BOOK A ROOM HERE! (The nearby B B Hotel bailed us out.)
Stayed 1 night in Oct 2019

2/10 Terrible

Rocky

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOOK ELSEWHERE!!! EXTREMELY RUDE!!
WORST EXPERIENCE IN MY ENTIRE LIFE!!!! After traveling for 28 hours all we wanted to do was put our bags down and relax. When we showed up to the place, the man at the front told us to call a number. He allowed us to use his phone since we didn't have an Italian number. The woman on the phone proceeded to tell us that we couldn't check in until 6pm because it was my fault I didn't tell her in advance when I planned on checking in, however, no where on the reservation told me to notify them of my check in time. After about 20 mins of her yelling at me on the phone we agreed to meet back at 6pm. Got 1 glass of wine while we waited and then showed back up. She again proceeded to yell at us and tell us we were supposed to be there at 5. Told us the rooms bathroom was broken and that we would be staying in a nearby room. She walked us over to a different hotel then called us all "high" and "drunks" after having 1 glass of wine! At this point we just wanted a bed to sleep in. She told us we had to be extremely quiet the entire time because there are babies and other guests and that we weren't allowed to leave the hotel from 10pm-8am!!! By far the worst experience I've ever had. You couldn't pay me to stay in this establishment again!! Do yourself a favor and book literally any other hotel in Rome!
Stayed 1 night in Oct 2018

10/10 Excellent

DEIRDRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant stay
Really lovely room in clean elegant accommodation. Great shower comfortable bed the whole place was immaculate. The room had a little shared terrace where you could have the tasty breakfast al fresco. Really convenient location minutes from Trastevere train station and on the #8 tramline. Easy access to the historic centre Vatican City and the restaurants of lively Trastevere. Would recommend and stay again.
Stayed 4 nights in Sep 2018

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gabriella was a wonderful hostess. We arrived early and she checked us in and gave us a map, told us some great spots to check out in Trastevere, and information on getting around in Rome. We would definitely stay here again.
Stayed 3 nights in May 2018
Response from Annamaria on 30 May 2018
thank's very much for your review :) I hope to have you as my guest next time :) regards,

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Cheap and Clean
This guest house is cheap and clean. That's the only good I can really say about it. The description said it was near the train station. It is not near the train station but is on the other side of the city. It is near the light rail station. We had a long trek across the city with luggage to get there. It is in a scary part of town. Thank goodness the guest house is gated. The light rail goes all night long and rattled the building every 10 minutes. It's on a busy street and I laid awake until 4 a.m. listening to partiers on the street and the light rail. The beds were terribly uncomfortable and springy. There is no front desk. We got to town earlier than expected and waited on the street for an hour for an attendent to arrive. We tried calling and texting to let them know but received no reply. Breakfast is a cappuccino and a croissant. If you are backpacking through Italy, this might be for you but other than that I would not recommend.
Stayed 1 night in Mar 2018

8/10 Good

S&K Sussex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for our weekend break
The guest house was everything we needed for our second weekend in Rome and very convenient for the train station. It was a leisurely 15 minute stroll into the heart of Trastevere with its cobbled streets full of bars and restaurants, and not far from there you can cross the bridge into the main part of the city. We received a very nice welcome from our host, and the breakfast tray delivered to the room was a nice bonus. Lovely stay, very relaxing.

6/10 Okay

marika

Liked: Room comfort
Pensavo meglio
Sinceramente sono delusa. La proprietaria è persona disponibile e garbata,ma sinceramente la sistemazione lascia a desiderare. Nel bagno al perimetro della doccia cera sporcizia. Le asciugamani non venivano cambiate tutti i giorni,se non sotto richiesta. La cosa più squallida è il ticket colazione.....preciso che scendendo a dx c'è un bar di classe con prodotti di livello....la colazione è a 150 mt in un posto dove si cucina di tutto e dove qualità e pulizia sono opinabili. Ecco a volte penso che per risparmiare si facciano pessime figure. Per il resto la proprietaria è super disponibile,ma la scelta della stanza, nonostante la centralità,non la rifarei
Stayed 3 nights in Oct 2022

8/10 Good

MARINE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chambre climatisée, très agréable au mois d'août.
Stayed 6 nights in Aug 2022

6/10 Okay

Matteo

Stayed 1 night in Jul 2022

2/10 Terrible

Ottavio

Stayed 1 night in May 2022

2/10 Terrible

Marco

Stayed 1 night in May 2022

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura che dichiara sulla carta un orario di check in: sono arrivato 5 minuti prima della chiusura causa treno e nessuno mi ha aperto. Ho chiamato 7 volte al numero indicato da expedia e sulla targa in strada e il telefono veniva staccato. Ho mandato due sms e non ho ricevuto risposta. Ho dovuto cercare con urgenza una struttura a Roma in cui passare la notte spendento molto. Nessuno si è fatto vivo nei giorni successivi.
Stayed 2 nights in Jun 2019
Response from alessandra on 25 Jul 2019
buongiorno mi spiace per l accaduto,il checkin va concordato, sul sito è indicato l orario possibile per accedere ma non essendo. un albergo con servizio h24 ma una persona viene appositamente in struttura per accogliere gli ospiti..purtroppo abbiamo avuto un guasto al telefono e non avendo nessun indicazione sul suo orario,lei nn ha scritto nulla riguaro al suo orario di arrivo non abbiamo potuto fare nulla dare una stella ad una struttura senza nemmeno averla vista è decisamente leggero e va a discapito di persone che lavorano seriamente...a volte giudizi cosi puerili rovinano il lavoro d altri...

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Arrived late, but no problem as long as you let them know. Costs 40€ for late check-in. Our host was very helpful. Fresh room with breakfast served every morning. Easy access to all of Rome with trams just outside and the trainstation Rome Trastevere but down the street. We’ll definitly recommend this place.
Stayed 4 nights in Feb 2019

8/10 Good

Michael

Liked: Staff & service
3 dage i Rom. Fint lille hyggeligt sted. Kan være svært at finde, så brug en gps adresse.
Stayed 3 nights in Aug 2018

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Quarto e instalações boas, mas está localizado longe do centro gastronômico de Tratesvere ... E o serviço é ruim pois cobram check in later sem avisar no site e se chegar a noite te cobram 20 euros pelo check in Café da manhã ruim Te expulsam do quarto as 10:30 AM no dia do check out
Stayed 1 night in Jul 2018

8/10 Good

Maria E., Milano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In vacanza a Trastevere
Avevo contattato la persona che gestisce il B&B Trastevere Relais prima del mio arrivo, per concordare l'incontro. E' stato tutto perfetto, sia la puntualità, sia la precisione delle spiegazioni, e pure i consigli che hanno saputo darmi. Avevo una stanza spaziosa con bagno privato annesso e un piccolo balcone. Il tram che porta in centro città ha una fermata a dieci metri dal portone del B&B e la stazione di Roma Trastevere (a cui mi è stato consigliato di arrivare, venendo da Roma Termini) è a cinque minuti di distanza. Colazione discreta. Ci ritornerei e consiglierei il soggiorno nella struttura ad amici. Equo il rapporto qualità e prezzo.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Melanie, Wiesmoor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schönes Zimmer in zentraler Lage.
Leider sind wir später als vereinbart im Hotel angekommen. Nach einem kurzen Telefonat kam jemand und wir konnten einchecken. Trotz der Verspätung wurden wir sehr herzlich empfangen. Wir haben einen Stadtplan und viele nützliche Hinweise erhalten. Die Unterkunft war modern, sauber und großzügig geschnitten. Schön fanden wir den Zugang zum Balkon. Die Klimaanlage funktionierte einwandfrei und war leise. Im Zimmer selbst hätte ich mir noch einen Kühlschrank gewünscht. Aber nun gut. Das italienische Frühstück wurde uns zur gewünschten Uhrzeit an die Zimmertür gebracht. In Hotelnähe gibt es einige kleinere Geschäfte, in denen man frisches Obst, Trinken,... kaufen kann. Schräg vor dem Hotel / bzw. um die Ecke befinden sich die Haltestellen für Bus und Straßenbahn. Ich empfehle eine App, da man sonst nicht genau weiß, wo man ist. In Rom scheint es keine Ansage im Bus bezüglich der nächsten Haltestelle zu geben. Zwar steht es klein auf dem Haltestellenschild, aber das lässt sich aus dem Bus bzw. der Straßenbahn heraus meist nicht schnell genug erkennen. Die Fahrkarten kann man direkt neben dem Hotel in einem Laden kaufen. In fußläufiger Reichweite befinden sich viele Cafes und Restaurants. Das Hotel liegt ca. 20 Min mit dem Bus vom Hauptbahnhof Termini entfernt. Wir würden auf jeden Fall wieder kommen.

8/10 Good

Christelle, Tours

Liked: Cleanliness, staff & service, property conditions & facilities
Très bon accueil !
Nous avons été très bien accueillis dans un appartement refait à neuf avec 3 chambres d'hôtes. Personnel sympathique parlant anglais ou italien mais pas français. Petit déjeuner très correct servi dans la chambre. Propreté de la chambre Très agréable