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Reviews of Holiday Inn Express Hotel and Suites West Valley, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel and Suites West Valley, an IHG Hotel
3036 S Decker Lake Drive, West Valley City, UT

Reviews

8.2

Very good

Rating 10 - Excellent. 489 out of 1002 reviews" "
Rating 8 - Good. 257 out of 1002 reviews" "
Rating 6 - Okay. 119 out of 1002 reviews" "
Rating 4 - Poor. 84 out of 1002 reviews" "
Rating 2 - Terrible. 53 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Gary Gregg, General Manager on 16 May 2024
Thank you Riley for staying with us. We look forward to your next visit with us when your travels bring you back to the West Valley area.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T
Stayed 1 night in May 2024
Response from Gary Gregg, General Manager on 10 May 2024
Thank you Michael for staying with us. We appreciate your business and look forward to seeing you again when your travels bring you back to the West Valley area.

10/10 Excellent

Shayleen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk lady was fantastic and friendly!!
Stayed 1 night in May 2024
Response from Gary Gregg, General Manager on 3 May 2024
Thank you Shayleen for staying with us and sharing your comments. We appreciate your business and look forward to seeing you again.

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast here was delish and staff was friendly
Stayed 2 nights in Apr 2024
Response from Gary Gregg, General Manager on 29 Apr 2024
Thank you Lisa for staying with us. We all look forward to seeing you again soon.

10/10 Excellent

Sandy

Lovely staff
Stayed 1 night in Apr 2024
Response from Gary Gregg, General Manager on 29 Apr 2024
Thank you Sandy, I will make sure to pass on your comments to the entire team.

2/10 Terrible

Traci

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel was one of the worst I’ve stayed in. There was no parking, not mentioned on line that the slide is only open on the weekends, which is why we chose this hotel in first place. The person in the room above us was stomping and being noisy late at night and then again at four the morning. The USB ports on the tables didn’t work, and the property itself is really hard to get to, due to construction and several vehicles parked along side the road that is barely big enough for one vehicle. Terrible experience. I will never book with this hotel again.
Stayed 1 night in Apr 2024
Response from Gary Gregg, General Manager on 29 Apr 2024
Thank you Traci for staying with us and sharing your comments. I apologize for the challenges in which you encountered. The property does have the slide days and hours posted on the website and unfortunately we do not control the construction in the area. I will also check the USB outlets in the room you were in to ensure that everything is working. Thanks again for sharing your comments with us.

10/10 Excellent

caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good at the hotel but a construction project nearby made it more challenging to get to the hotel entrance.
Stayed 3 nights in Apr 2024
Response from Gary Gregg, General Manager on 17 Apr 2024
Thank you Caroline for staying with us. We look forward to your next visit with us.

10/10 Excellent

Samantha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful! Kids loved the pool.
Stayed 1 night in Apr 2024
Response from Gary Gregg, General Manager on 17 Apr 2024
Thank you Samantha for staying with us. We look forward to your next visit when visiting the West Valley area.

2/10 Terrible

Christopher

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from N on 20 Apr 2024
Thank you for staying with us

8/10 Good

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gary Gregg, General Manager on 17 Apr 2024
Thank you Tanya for staying with us. We look forward to seeing you again.

4/10 Poor

Wendy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Property needs to be fixed up. Not very nice. We were also put in an adjoining room which we didn’t ask for and the kids in the next room were so loud. They woke us up very early.
Stayed 1 night in Apr 2024
Response from Gary Gregg, General Manager on 8 Apr 2024
Thank you Wendy for staying with us and sharing your experience. I apologize that we did not meet your expectations. We hope that we get the opportunity to see you again.

8/10 Good

Colby

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool area. The breakfast was pretty decent size. The staff was super friendly and accommodating. The only downside was the beds were super hard and uncomfortable.
Stayed 2 nights in Apr 2024
Response from Gary Gregg, General Manager on 6 Apr 2024
Thank you Colby for staying with us and sharing your experience. We appreciate your business and feedback. We look forward to seeing you again when your travels bring you back to the West Valley area.

2/10 Terrible

Niki

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Hot tub jets broken, floors in hall dirty, just run down. We used to love this place only living 30 minutes away.
Stayed 1 night in Mar 2024
Response from Gary Gregg, General Manager on 1 Apr 2024
Thank you NIki for staying with us. I apologize for all the challenges in which you encountered. I will make sure to share with my entire team to correct the issues. Thanks again.

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and pleasant place, the staff was amazing
Stayed 1 night in Mar 2024
Response from Gary Gregg, General Manager on 31 Mar 2024
Thank you Daniela for staying with us and sharing your feedback. We look forward to seeing you again on your next visit to the West Valley area.

6/10 Okay

Mary

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
Choose the property for the water slide. It was fun but pool area is getting run down. Breakfast was not good. Other holiday inn properties have great gluten free options and there were absolutely none here such a bummer! They had even run out of yogurt the first morning.
Stayed 2 nights in Mar 2024
Response from Gary Gregg, General Manager on 31 Mar 2024
Thank you Mary for staying with us and sharing your experience. We look forward to another visit and enjoying the property.

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids loved the indoor pool and water slide. They even have a kiddie pool with a slide thats age appropriate for beginners
Stayed 1 night in Mar 2024
Response from Gary Gregg, General Manager on 28 Mar 2024
Thank you Mayra for staying with us and sharing your comments. We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went with my mom to see the journey concert this March it was so clean and nice people was friendly easy check in! Would definitely stay here again!!!
Stayed 2 nights in Mar 2024
Response from Gary Gregg, General Manager on 27 Mar 2024
Thank you irene for staying with us. We appreciate your business and your comments. We look forward to your next visit with us.

6/10 Okay

Jonathan

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Room phone was sticky and covered in something purple...grape soda? Chewed gum stuck to the wall. Just a big ole wad hanging out on the wall above head height.
Stayed 1 night in Mar 2024
Response from Gary Gregg, General Manager on 25 Mar 2024
Thank you for staying with us and sharing your experience. I will make sure to share your comments with my housekeeping team.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff was nice. Our kids loved the pool and water slide. Room was clean.
Stayed 1 night in Mar 2024
Response from Gary Gregg, General Manager on 25 Mar 2024
Thank you Justin for staying with us and sharing your experience. We look forward to seeing you again soon.

6/10 Okay

Brooke

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from N on 24 Mar 2024
Thank you for staying with us!

10/10 Excellent

Judith

Stayed 2 nights in Mar 2024
Response from N on 9 Apr 2024
Thank you so much for staying with us!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gary Gregg, General Manager on 5 Mar 2024
Thank you Rebecca for staying with us. We appreciate your business and look forward to your next visit with us.

4/10 Poor

Kiersten

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had issues with the lady that was on shift when we checked in at 3pm. We walked in to check in and she continued to speak with a Staff member without letting us know it will be a minute. After speaking with the staff member she continued to answer the phone while we were waiting to check in. 2nd incident I called in the morning and requested a crib to be put into our room so we didn’t have to bring a pack N play they told us they will put it in our room for us. When we arrived the lady on shift told us there wasn’t any cribs made us upset due to not bringing the pack n play for our youngest thinking there was cribs available We got extra blankets for our kids and the blankets we have received were dirty and disgusting. We were already upset when we pulled out the pull out bed it was disgusting and tons of stains on top of springs going into your back while laying down. There were tons of dirt stains on the comforter as well as women hair on the pillowcases.
Stayed 1 night in Mar 2024
Response from N on 4 Mar 2024
We want to sincerely apologize for these issues that you experienced upon your stay at our hotel. Rest assured, this is not the kind of experience we want our guests to have when choosing to stay here. These issues will be addressed and help provide coaching to our staff to ensure all of our guests have a pleasant and wonderful time here. Thank you for staying with us.

6/10 Okay

Natasha

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
When we hot there the power was out. We couldn't check in and we had 2 kids who needed diaper chnages. We were offered a bathroom and to sit in the dining room until power came back on. We were able to swim and sit in the hotntub qhile we waited. It was about 630 before we could check in our room.
Stayed 1 night in Mar 2024
Response from Gary Gregg, General Manager on 3 Mar 2024
Thank you for sharing your experience with us. I apologize for the delay in check in due to the power outage. Thank you for staying with us.

10/10 Excellent

Krista

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was closed for renovations which was sad but I received a much appreciated phone call and notification by email that it would be closed. The staff was amazing, and the breakfast was delicious with lots of options. I would stay here again.
Stayed 2 nights in Feb 2024
Response from Gary Gregg, General Manager on 26 Feb 2024
Thank you Krista for staying with us and sharing your feedback. We appreciate your business and look forward to your next stay with us.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible property. Terrible parking.
Pool was “closed for renovations”, which was the reason I booked this specific hotel. We received a “hearing accessible” room, but would have preferred a standard room. The automatic shade was broke so there was a two inch gap in the window and everyone could see into the room which was on the first floor. The sink was backed up, with hair shavings and possibly vomit coming up the drain. I had informed the front desk on the first morning of the stay and was assured it would be addressed. The sink was not fixed and had to deal with a backed up sink for our two night stay.
Stayed 2 nights in Feb 2024
Response from N on 19 Feb 2024
We sincerely apologize for these issues that you experienced during your time with us. Rest assured that it will be addressed with our staff to help us coach and provide better service in the future. We hope that you will give us another chance on your next trip to Salt Lake.

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the water park for the kids!
Stayed 1 night in Feb 2024
Response from Gary Gregg, General Manager on 6 Feb 2024
Thank you Gina for staying with us and sharing a great review. We look forward to seeing you again.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from N on 5 Feb 2024
Thank you for staying with us!

8/10 Good

Servando

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from N on 2 Feb 2024
Thank you for staying with us!

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nothing to be amazed.
The main reason we chose to is hotel was for the water park that was included. The room its self was nothing to be amazed about. The bath tub didn’t drain so standing in my own bath water was gross. The room smelled musty and old. The pool had a few floaters of something and half the sprayers on the kiddy slide didn’t work.
Stayed 1 night in Jan 2024
Response from N on 2 Feb 2024
Thank you for letting know about your time at our hotel. We take your feedback very seriously to help us continue provide better service. We hope you will give us another chance in the future.

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Very good for short stay traveling though.
Stayed 1 night in Jan 2024
Response from N on 2 Feb 2024
Thank you for staying with us!

10/10 Excellent

Sukie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Gary Gregg, General Manager on 22 Jan 2024
Thank you Sukie for staying with us. We look forward to your next visit.

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gary Gregg, General Manager on 17 Jan 2024
Thank you Jeffrey for staying with us. We appreciate your business. We all look forward to your next visit with us.

10/10 Excellent

heather

Stayed 1 night in Jan 2024
Response from Gary Gregg, General Manager on 15 Jan 2024
Thank you Heather for staying with us. We look forward to your next visit when your travels bring you back to the West Valley area.

10/10 Excellent

Mario

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great pool
Stayed 3 nights in Dec 2023
Response from Gary Gregg, General Manager on 8 Jan 2024
Thank you Mario for staying with us. We appreciate your business and your feedback. We look forward to your next visit.

10/10 Excellent

Shawny

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent my daughter's birthday here. We had an amazing time
Stayed 1 night in Jan 2024
Response from Gary Gregg, General Manager on 8 Jan 2024
Thank you Shawny for staying with us. We look forward to your next visit.

10/10 Excellent

Jacci

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is incredible. The kids had a blast and thought we should just live there!!!!
Stayed 1 night in Jan 2024
Response from Gary Gregg, General Manager on 3 Jan 2024
Thank you Jacci for staying with us and sharing a great experience. We look forward to your next visit with us.

8/10 Good

Troy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was terrible but all in all was pretty good. Wish they had the slide as a ride at your own risk. I bought 2 kids that were an inch to small for the slide which was a bummer cause it was the main reason for staying.b but they had fun
Stayed 1 night in Dec 2023
Response from Gary Gregg, General Manager on 3 Jan 2024
Thank you Troy for staying with us and sharing your comments, we look forward to your next visit with us.

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Joseph is amazing and helped us during our stay so much he is a great guy!
Stayed 2 nights in Dec 2023
Response from Gary Gregg, General Manager on 3 Jan 2024
Thank you Patrick for staying with us. I will make sure to share your comments with Joseph.

10/10 Excellent

Kenalee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Joseph was great. He made me happy that I booked a room there.
Stayed 1 night in Dec 2023
Response from N on 2 Feb 2024
Thank you so much for staying with us!

10/10 Excellent

kim

Stayed 1 night in Dec 2023
Response from Gary Gregg, General Manager on 22 Jan 2024
Thank you Kim for sharing a great review score. We look forward to your next visit with us.

10/10 Excellent

Christopher

Stayed 1 night in Dec 2023
Response from Gary Gregg, General Manager on 15 Jan 2024
Thank you Christopher for staying with us. We appreciate the review. We all look forward to seeing you again.

6/10 Okay

Elizabeth

Travelled with family
Clean, breakfast good, family oriented place, but very noisy. Can hear people walking, dogs barking, overall ver loud
Stayed 1 night in Dec 2023
Response from Gary Gregg, General Manager on 26 Dec 2023
Thank you for staying with us.

10/10 Excellent

Daniella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Gary Gregg, General Manager on 18 Dec 2023
Thank you for staying with us. We appreciate your business and look forward to seeing you again.

10/10 Excellent

Alberto

Stayed 1 night in Dec 2023
Response from Gary Gregg, General Manager on 8 Jan 2024
Thank you Alberto for an outstanding review score. We look forward to seeing you again soon.

8/10 Good

Lisa

Stayed 1 night in Dec 2023
Response from Gary Gregg, General Manager on 18 Dec 2023
Thank you for staying with us. We appreciate your business and look forward to seeing you again.

10/10 Excellent

Maria Indira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Gary Gregg, General Manager on 18 Dec 2023
Thank you Maria Indira for staying with us. We look forward to seeing you again.

4/10 Poor

Lorena

Travelled with partner
Liked: Amenities
At 6am the noise level was super loud it was almost as if they were in the same room as me. Then the cleaning lady knocking super loud at 8:40 am for room service.
Stayed 1 night in Nov 2023
Response from N on 29 Nov 2023
Thank you for staying with us. We apologize for the inconveniences that you experienced and we will pass along your comments to our staff to help better our service.

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay super nice rooms and comfy beds - nice staff! Clean rooms! Great pool experience but not that the waterslide is only open on the weekends. Great breakfast! Overall great stay and definitely plan to book again!
Stayed 2 nights in Nov 2023
Response from N on 28 Nov 2023
Thank you so much for staying with at our hotel and letting us know about your stay. We hope to see you again!

10/10 Excellent

Shylla

Stayed 1 night in Nov 2023
Response from Gary Gregg, General Manager on 18 Dec 2023
Thank you Shylla for staying with us and we look forward to seeing you again.