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Reviews of MIO Tulum Hotel Boutique

2.5 out of 5
MIO Tulum Hotel Boutique
Calle 8 Sur, Tulum, QROO

Reviews

8.2

Very good

Rating 10 - Excellent. 9 out of 20 reviews" "
Rating 8 - Good. 8 out of 20 reviews" "
Rating 6 - Okay. 1 out of 20 reviews" "
Rating 4 - Poor. 0 out of 20 reviews" "
Rating 2 - Terrible. 2 out of 20 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great Staff. They really make their best for making me happy and helping me with all needs. Nice boutique hotel with spacious room. Unfortunately the humidity is everywhere in the room but the overall was great. A little far away from the center, with the taxy situation very expensive, but great expirence.
Stayed 3 nights in Dec 2019
Response from GERENCIA on 6 Jan 2020
THANKS FOR VISITING US, WE WILL IMPROVE THE ROOMS TO AVOID HUMIDITY, HAVE A GOOD JOURNEY

2/10 Terrible

Nathan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEWARE!
When we checked in they had overbooked so we could not stay. They took us to a hostel as a replacement which was much less than satisfactory. We paid in advance and have still not yet received a refund after a week. We did not stay there. Beware, don’t pay upfront.
Stayed 3 nights in Dec 2019
Response from GERENCIA on 6 Jan 2020
GOOD AFTERNOON WE WILL VERIFY YOUR SITUATION, WE FEEL IT FOR THE CHANGE YOU HAD, WE WILL IMPROVE

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2019
Response from GERENCIA on 6 Jan 2020
THANK YOU FOR YOUR COMMENT, COME BACK SOON

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2019
Response from GERENCIA on 6 Jan 2020
THANK YOU FOR YOUR COMMENT, COME BACK SOON

2/10 Terrible

Verified traveller

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Rude owner, felt uncomfortable in the neighborhood. We were really excited to stay here but upon check in we left to find other accommodations. The neighborhood had drunks walking around gawking and yelling at us, so that was not a great start. The building has a sign saying Mio but nothing to tell you how to enter. The owner was very rude and unwelcoming. Then he demanded we pay again even though we showed him our receipt we had already paid. We left and did not come back. The pool was filled with scum. The area surrounding the pool looked really nice though, if the pool is not important. But his check-in desk is literally 12" from the pool at a tiny desk, so it seemed uncomfortable to sunbathe or swim with him there scowling all day. With this location being so far from town, you would want to drive. Walking would seem sketchy at night. Tulum was our least favorite town on our 2 week road trip of the Yucatan Peninsula. We even felt less sketchy in Cancun (can't believe it). If you can change your travel plans, I'd try a different low budget hotel closer to town. If you can change your city, I'd choose Bacalar or Isla Holbox. And no seaweed there.
Stayed 2 nights in Jun 2019

8/10 Good

Elise

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful boutique hotel
Stayed there for a few nights, everything is pretty much brand new. The beds were super comfy and the aircon was amazing. It has TV with Netflix, microwave, stove and fridge. What I didn't like was that there was some confusion about payment as I already paid online and was hard to explain as I don't speak Spanish. I really feel that shouldn't be happening, as I wasn't the only that got asked to pay again. I didn't like all the bugs and mozzie in the rooms, they come thru from the bathroom as it's an open air one, maybe some fly wire would fix that and the room smelt funny kinda like fertiliser or sewage. It's a bit far out of town but we rented electric bikes, which was a life saver
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an adorable boutique, I will definitely be back. Only thing was we had no hot water but other than that it was great
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the exterior and interior decor. Comfortable bed, everything is brand new and beautiful
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. The steps across the pool are super cool. Bit far away from town but well worth it
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es pequeño pero es perfecto. El diseño y el concepto están geniales.
Stayed 1 night in Mar 2020

8/10 Good

lidia ines

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel buen relación valor precio
hotel sencillo y a buen precio con buenas comodidades
Stayed 1 night in Mar 2020

8/10 Good

Yessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomiendo o
Muy buena la atención del personal. Al salir tuvimos problema con la puerta, se cayó y no podíamos pasar. El personal nos recomendó buenos lugares para comer y visitar.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel está bien ubicado en la Veleta ... es nuevo y las instalaciones muy bien con un buen precio !
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Sanitarios al aire libre y los animales que entran generan mucha suciedad El lugar en general es confirtable, solo un poco el tema de la limpieza
Stayed 1 night in Feb 2020

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendo
Excelente para o valor pago. Quarto com cozinha completa, super confortável, tudo novo e funcionando perfeitamente. Atendentes prestativas. Achei o banheiro pequeno e distante do centro, mas para poucos dias vale a pena.
Stayed 2 nights in Nov 2019
Response from GERENCIA on 6 Jan 2020
THANK YOU FOR YOUR COMMENT THAT YOU HAVE A GOOD JOURNEY

8/10 Good

Bruno

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Endroit calme, personnel sympathique, aménagement extérieur en cours
Stayed 1 night in Nov 2019
Response from GERENCIA on 6 Jan 2020
THANK YOU FOR YOUR COMMENT, COME BACK SOON

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bastante bonito, todo nuevo y aparte tiene cocineta, eso lo hace mas llamativo
Stayed 2 nights in Oct 2019

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me facino mi estadía todos fueron súper super amables desde el momento que llegue al hotel, nos hicieron sentir súper cómodos la chica nos guío hasta nuestra habitación super amable llegamos antes del check in y nos dejaron pasar ala habitación aún así la chica de recepción una persona super amable y linda y el gerete igual muy buena onda la verdad nos llevamos una excelente experiencia el hotel está hermoso las habitaciones súper limpias está un poco alejado pero sin duda alguna vale la pena pues nos consiguieron bicis para poder trasportarnos nos dieron tips de lugares a los que pudiéramos ir sin duda alguna me voy más que feliz de este hotel y volvería sin dudarlo Eh estado en más hoteles y sin duda alguna este es uno de los mejores pues el trato del personal es de lo mejor principal mente por la chica de recepción c:
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención, limpieza y el hotel en general, excelente!
Stayed 5 nights in May 2019

10/10 Excellent

Yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top modern und neu
Neu und top-modern! Wir konnten von einem Osterangebot profitieren. Für sowenig Geld habe ich noch nie in einem so schönen Hotel übernachtet. Einzig negatives was ich berichten kann: Beim Empfang (eine wirkliche Rezeption gibt es nicht) hat uns die Dame zuerst nicht geglaubt, dass wir die Übernachtung bereits online per Kreditkarte gezahlt haben. Die Dame war etwas komisch und hatte auch eine Flasche Alkohol (Captain Morgan) bei sich... Ansonsten alles top. Sehr schöne Outdooor-Regendusche!
Stayed 2 nights in Apr 2019