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Reviews of Grifoni Boutique Hotel

1 out of 5
Grifoni Boutique Hotel
Sestiere San Polo 2606, Venice, Veneto

Reviews

8.0

Very good

Rating 10 - Excellent. 62 out of 154 reviews" "
Rating 8 - Good. 46 out of 154 reviews" "
Rating 6 - Okay. 27 out of 154 reviews" "
Rating 4 - Poor. 11 out of 154 reviews" "
Rating 2 - Terrible. 8 out of 154 reviews" "

8.8/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were beautiful and very clean. Close to restaurants and amenities.
Stayed 1 night in May 2024

6/10 Okay

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is located very convenient and there is a supermarket downstairs. Wished the room had more tables as it only had 2 very small night stands. No counters space in the bathroom. The hotel ran out of water while my child was shower. It only had burning HOT water. Then no water at all. Text the hotel staff and didn't get back to me until the next day. No front desk staff.
Stayed 2 nights in Apr 2024

8/10 Good

Heather, Barrington

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Mariel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no one to receive you and you can’t leave your luggage before the check in time.
Stayed 1 night in Mar 2024

2/10 Terrible

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Stephanie

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Initially our first impression was great that this hotel was very nice but soon after that faded. The bathroom smelled extremely awful worse than sewer water! The cleaning staff was very rude. Whoever was responding on Expedia wasn’t clear about how to pay taxes since the links they sent didn’t work. Finally they said to pay with cleaning lady so we did and she yelled NO, NO, NO! Like we were children, when tried to pay for the taxes with a card. I gave her cash then she didn’t have change so I had to overpay not by choice. Will not recommend this place to friends or family and will not consider this hotel again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Antonis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful accomodation in the center of Venice with helpful people that work there.
Stayed 2 nights in Jan 2024

6/10 Okay

Elsa

Travelled with family
Liked: Cleanliness
Stayed 3 nights in Sep 2023
Response from reservation office on 29 Sep 2023
Thank you for the review

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient hotel. Good location for main sights but outside the busy areas. Lady who did breakfast and cleaned room very friendly.
Stayed 4 nights in Aug 2023
Response from reservation office on 15 Sep 2023
Dear guest thank you for staying with us

10/10 Excellent

Gary

Travelled with family
Liked: Amenities
Location great. Breakfas
Stayed 4 nights in Jul 2023
Response from reservation on 4 Aug 2023
Dear guest thank you for your review

6/10 Okay

ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property location is a Diamond. However - I do think that if the room is marketed for a family - Better storage options should be considered especially in the bathroom.
Stayed 2 nights in Jul 2023
Response from reservation on 26 Jul 2023
Dear guest thank you for staying with us

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from reservation on 26 Jul 2023
Dear guest thank you for staying with us

10/10 Excellent

Heather

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in a great location with a couple of really yummy restaurants right outside the door and a little grocery store as well. The rooms were spacious, super clean, and well air conditioned. I would definitely come back here again!
Stayed 1 night in Jun 2023
Response from reservation on 26 Jul 2023
Dear guest thank you for staying with us

8/10 Good

Miriam Arnold

Stayed 2 nights in Jun 2023
Response from reservation on 26 Jul 2023
Dear guest thank you for staying with us

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from reservation on 3 Jul 2023
Dear guest thank you for staying with us

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, property conditions & facilities
Shower was a bit small and no shelves to place your shampoo/conditioner. No frills and no person on site.
Stayed 1 night in Jun 2023
Response from reservation on 23 Jun 2023
Dear guest thank you for your review

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice location. Easy walk to major points of interest in Venice.
Stayed 1 night in Jun 2023
Response from reservation on 16 Jun 2023
Dear guest thank you for staying with us

10/10 Excellent

Hamid Reza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean, and the hotel has gone through major renovation, yet maintaining its original facade and historic nature. The balconies were particularly pleasant opportunities for a relaxing start to the day. There is no front staff, but I could get quick responses through texting, and the codes were sent for checking in on time.
Stayed 2 nights in Jun 2023
Response from reservation on 16 Jun 2023
Dear guest thank you for staying with us

4/10 Poor

Rosanne

Travelled with group
Disliked: Staff & service, property conditions & facilities
My friend and I travelled North of Italy and Venice was our last stop. It was unfortunate that Grifoni Boutique was our least favourite stay. We weren't comfortable and were looking forward to returning home. The good thing was, we were only in Venice for two days and maximized our time exploring that we were only in our room to sleep and shower. Pros: - Right across the grocery store. We stocked up on fruits and water - Away from the tourist crowds but within walking distance to the main attraction. If you haven't been to Venice before, the streets are always congested and we preferred a quieter area. Cons: - Not comfortable! Our room was very humid and we didn't have control of the a/c. We visited in the spring and keep in mind, it will get hotter if you're visiting in the summer. The bathroom was very moist and you can see the condensation on the walls. - We were spoiled from our other stays and had cleaned towels everyday. Grifoni only provided one towel per person the entire stay. Since the ventilation in our unit was poor, we were drying ourselves in a damp towel. - The bed was very springy and pillows are flat - You can hear everything. We can hear every step from the person staying above us and their conversations. - Since there is no front desk, I contacted staff by WhatsApp. We asked if there was an iron in our rooms. As well, we inquired how to book a porter to take us to the train station. They took two days to respond - after we checked out.
Response from reservation on 16 Jun 2023
Dear guestabout location you chose to stay in Venice city center and of course there are lots of people around. About the hotel we change towels everyday only if requested by the guests. thank you

10/10 Excellent

Aneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The booking process was a little unusual. Had to reach out to get the correct link to an online form, which was later sent through WhatsApp. I also had to pay the city tax through a site, and this could have been due to my check in date and time being Sunday at midnight. I was given a form with pictures and directions on how to arrive but Maps was able to direct us as well (we compared both) the code to enter the building and then enter the room was very easy.
Stayed 1 night in Apr 2023
Response from reservation office on 26 Apr 2023
Dear guest thank you for staying with us

10/10 Excellent

anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, quiet street, updated interiors and bathrooms. The hotel let's you to store bags before the check in.
Stayed 1 night in Apr 2023
Response from reservation office on 18 Apr 2023
Dear guest thank you for staying with us

10/10 Excellent

Luis Eduardo

Stayed 3 nights in Apr 2023
Response from reservation office on 10 May 2023
Dear guest thank you for staying with us

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay. Clean, updated, comfortable, and great location.
Response from reservation office on 4 Nov 2022
Dear guest, thank you for the review

10/10 Excellent

EUGEN

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

8/10 Good

Dorian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quiet stay
Very clean, comfortable new room. If you are after a quiet out of the main part of Venice spot this is perfect. It is a bit of a walk to St Marco, however it does have restaurants and bars close by with a small convenience store right at front.
Stayed 1 night in Oct 2022
Response from reservation office on 18 Oct 2022
Dear guestthank you for your review

8/10 Good

Guillermo

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The place is nice! The bed a bit hard, only 1 pillow per person you can ask for more but since is contact less you will get what you need next day. Don’t follow the directions they give you! They make you go grow a lot of bridges that are not adécuate with ramps for luggage. Follow google for me was easier on the way back!
Stayed 2 nights in Oct 2022
Response from reservation office on 14 Oct 2022
Dear guestthank you for your review, we usually send the map because google maps is not always very detailed in Venice

8/10 Good

c

Stayed 2 nights in Jul 2022
Response from reservation office on 20 Jul 2022
Dear guest thank you for your review

6/10 Okay

Joel

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel
The location was good, and access was good. Only issue is the air conditioning had an error and it was a very hot period so a little uncomfortable during the evening
Stayed 2 nights in Jun 2022
Response from reservation office on 21 Jun 2022
Dear guest we had a problem at the AC during your stay but we informed you about it and also we made a discount on the price for the inconvenience

8/10 Good

petra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, just two points to improve to me: No plastic wrapping/plastic bottles please. The noise of the central heater (close to the bed) kept me awake. The (telephone) service of Bestveniceapartments was excellent, very helpful girl!
Stayed 1 night in Jan 2022
Response from reservation office on 17 Feb 2022
Dear guest thank you for your review

10/10 Excellent

Vanessa

Stayed 1 night in Nov 2021

8/10 Good

Aarinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and clean rooms.
Overall a good central place in Venice. Only downside was the walk from car park to the hotel with suitcases. Most locations were about 10-20 mins walk.
Stayed 2 nights in Jul 2020
Response from reservation office on 21 Jul 2020
thank you for your review

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good bit overpriced but i guess its because of the period
Stayed 2 nights in Dec 2019
Response from bestvenice on 8 Jan 2020
Thank you for your review!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Venice for 4
Nice location! Away from the busy area of the square, but easy access to all activities. Had no trouble with a late night check in. Just note that if you have large luggage, you have to carry your luggage over several bridges. There is no elevator, so you have to carry your luggage up several flights of stairs depending on your room. Also no place to store luggage when leaving, so we did find a storage place near the train station that wasn’t too costly for the day. Room was very spacious and slept 4 comfortably. Bathroom was nice size and shower was large. Room and facility was very clean! Had trouble with the safe and turning on the heater. Since we checked in late, there was no one to help with these situations even when we called the phone number provided. Breakfast was very good and fully supplied. Hostess was gracious and kind. Good location away from the business of St Mark’s Square, yet close and within easy walking distance. Found many quaint shops and great restaurants when walking to get to our destinations.
Looking out our room.
Looking out our room.
Great view from the roof of the shopping mall! Good hint from our gondola pilot.
View of the grand canal on the gondola. Found a great pilot standing at one of the bridges.
Stayed 1 night in Dec 2019
Response from Bestvenice on 8 Jan 2020
Thank you for your review!

10/10 Excellent

VARUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good choice
The room was cean and nice and the place was wanderfull. i am happy with my choice
Stayed 3 nights in Oct 2019
Response from Elisa on 8 Nov 2019
Dear Guest, thank you! Hope to host you again!

10/10 Excellent

Maricela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would come back
I overall loved the place, location, cleanliness however it would be most convenient if the agency would ask for the passports via email so they can send the codes to open the 2 doors instead of walking from one place to another
Stayed 1 night in Sep 2019
Response from Elisa on 18 Oct 2019
Dear Guest, thank you! Hope to host you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Elisa on 18 Oct 2019
Dear Guest, thank you! Hope to host you again!

2/10 Terrible

Navya

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Elisa on 18 Oct 2019
Dear Guest, I'm sorry if you didn't like the hotel but you didn't write the reasons.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great!! There was quiet a walk to our hotel from check in but it was expected, there is a small supermarket at the bottom which was great and restaurants very close. The hotel is in a great quiet location, amenities were great too!!
Stayed 2 nights in Aug 2019
Response from Elisa on 18 Oct 2019
Dear Guest, thank you! Hope to host you again!

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Hotel is in a good location in the middle of main attractions ( rialto bridge and st marks square) however I was extremely upset with the fact that no one mentioned that there wasn’t a reception at the hotel and that you had to check in through a third party agency. We lugged our bags all through the streets to the hotel only to be told we need to walk somewhere else to check in. There was no mention of the agency at all nor the signs you need to follow to find the area to check in after we found out that we needed to go somewhere else. We needed to call 3 times on our journey just to figure out where to go, completely unacceptable! I was in contact with Elisa days prior to the trip in which she asked when I would be arriving and failed to mention the fact that checkin is not at the hotel location. Infuriating when it’s nearly 40 degrees outside. The rooms are very basic. Only provided soap and 1 small container of shampoo. The breakfast was also very small. Cereal and croissants are your only option. We chose for a hotel over Airbnb since it was only 1 night that we were staying however if I was to do it again I would go Airbnb. Less complicated and you know exactly what you are getting. I would never stay here again.
Stayed 1 night in Jun 2019
Response from staff on 15 Jan 2020
Dear guest, in the website we wrote that there wasn't reception inside it. We gave you all the info about this. The room was like in the webiste and our breakfast has a rich buffet. Thanks

6/10 Okay

Manu

Liked: Room comfort
Disliked: Cleanliness, staff & service
Plan ahead
Good. Except the breakfast sucks, the service is okay. Have to walk 2km to reception to get access to hotel. So make sure to plan ahead
Stayed 3 nights in May 2019
Response from staff on 15 Jan 2020
Dear Guest, the reception is not too far from the hotel and we have a rich buffet breakfast. Thanks

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and value for money
The location was great and thank to the detailed directions at reception we found the rooms fairly easily. the room was clean and neat. would have liked at least one chair to sit on in the room and more comfortable cushions on the bed. food in the morning was a good spread to fill the tummy for a lovely day of exploring Venice.
Stayed 3 nights in May 2019
Response from Elisa on 18 Oct 2019
Dear Guest, thank you! Hope to host you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Elisa on 18 Oct 2019
Dear Guest, thank you! Hope to host you again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel located in s central location. Very clean and the morning breakfast was very good.
Stayed 2 nights in Apr 2019
Response from Elisa on 18 Oct 2019
Dear Guest, thank you! Hope to host you again!

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We had a horrible experience at this hotel. The check in is not on site and there are no staff at the hotel to assist you. The room was sparce and freezing cold.
Stayed 1 night in May 2019
Response from staff on 15 Jan 2020
Dear guest, we checked and everything was fine in your room. In the hotel there is the cleaning staff and also our reception staff is always available. Thanks

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Elisa on 18 Oct 2019
Dear Guest, thank you! Hope to host you again!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean room. Lovely modern bathroom. Right next to a supermarket. Only ten minutes walk from the station. Yes, the reception is at a different location but that didn’t bother us at all really. Only an extra 5minutes out of your way.
Stayed 2 nights in Feb 2019
Response from Elisa on 18 Oct 2019
Dear Guest, thank you! Hope to host you again!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
The reception is about a 12 minute walk from your room. Room is very nice and modern however there were stains on our duvet.
Stayed 1 night in Feb 2019
Response from staff on 15 Jan 2020
Dear Guest, we checked and there were not stains in your duvet. Thanks

8/10 Good

Verified traveller

Stayed 3 nights in Jan 2019
Response from Elisa on 18 Oct 2019
Dear Guest, thank you! Hope to host you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is overall a very nice place to stay in. Reception is about 12 minutes walk from the hotel itself and you can't check in till 3pm so if you have big luggages I wouldn't recommend it (you have to cross several bridge) but you can always take the vaporetto. The staff were all very friendly, and they give you clear instructions on how to get to the hotel. The room itself is nice - I love the bathroom! It's very very clean. Read some reviews before and people were complaining about the bed but I personally did not see any problems with it. Also, theres a supermarket right across the hotel so that's very convenient if you want to grab something. Breakfast is included and it starts at 8am but unfortunately I had to leave before 8 so can't comment on that. Overall a great stay!
Stayed 1 night in Dec 2018
Response from Elisa on 18 Oct 2019
Dear Guest, thank you! Hope to host you again!