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Reviews of Hotel Hoshikawakan

3 out of 5
Hotel Hoshikawakan
2941-50 Hirao, Yamanouchi, Nagano

Reviews

8.8

Excellent

Rating 10 - Excellent. 17 out of 40 reviews" "
Rating 8 - Good. 20 out of 40 reviews" "
Rating 6 - Okay. 3 out of 40 reviews" "
Rating 4 - Poor. 0 out of 40 reviews" "
Rating 2 - Terrible. 0 out of 40 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff couldn't do enough for us
The hoyel was very quiet and the staff couldnt do enough for us. We used the private onsen which was lovely. A great Japanese restaurant next door. The breakfast was nice too. Mostly Japanese options but also croissants and fruit too.
Stayed 1 night in Apr 2023

10/10 Excellent

Kseniia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved absolutely everything in this hotel and we've even decided to stay longer. Service: quality of service was what surprised us the most. The staff is very polite and helpful, they care about each customer and do their job very well. Outstanding! Dinner and breakfast: As a vegan, I had plenty options to eat and during the dinner they have prepared hot pot meal without animal-derived products for me. Room: spacious, bath could be cleaned better, but acceptable. Since it was winter, it took some time to warm up the room of this size for 1 air conditioner. Hot spring: in addition to public bath, they have absolutely amazing 2 open-air private hot baths that you can use freely, very easy to reserve, just take a time plate in the lobby. This was the highlight of our trip. Amenities: high-quality, product ops did a great job choosing amenities. They have very delicious and wide selection of teas and we loved female amenities: hair treatment, cream and lotion. There are a lot of stuff to rent for free, starting from extra pillows and blankets, ending with playing cards. Extra services: we've got a free 1 hour in karaoke, in the lobby there is free drink bar and even free hot oden soup during the daytime, which was a surprise and nice to have after we've spent a cold day outdoors in winter. Location: just 3-4 minutes walk from station, and 2 min. to the convenience store and drugstore. We will be visiting this hotel again and again in the future.
Stayed 1 night in Jan 2023

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Able to use a private onsen was nice. Hosts speak passable English so that is helpful.
Stayed 1 night in Apr 2019

10/10 Excellent

Tatsuo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適
素晴らしい
Stayed 1 night in Mar 2019

8/10 Good

Duy, Toronto, ON. Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is a 4 minute walk from the Yudanka Station (We grabbed a taxi cause of our luggage and the fare was 700 yen). The check-in was simple and we paid with our master card. Nearby was a Family Mart and American Drug convenience store. The hotel staff were kind but speaks very little English. There's 2 private onsen (open air) on the 3rd floor and public onsen separated by gender located on the 1st floor. There were massage chairs, books/manga library, drinks and ice cream vending machines, free coffee/tea station in the lobby. We got the breakfast package with our room and it’s a buffet style with a decent variety on the 2nd floor (from 7am to 8:45am) Our Room: fit for 4 people but it was just my wife and I. 4 comforters (pillows and blankets included) we just stacked it to add extra comfort. In room washroom and toilet with a bidet. Towels, body wash, shampoo and conditioner included. No tooth paste but free tooth brushes. What we didn’t like: in the corner of our room had a water spot/water damage and the carpet by the window were stained. A mini fridge that did not cool anything and we could not connect to the hotel wifi. The in unit heater was difficult to operate as there were no English text. Overall if you’re not spending the majority of your day in your room and don’t need a microwave or working fridge, it’s a decent place with very nice amenities.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Staff made every effort to ensure our stay was the best it could be! If you’re looking for “bang for the buck” this is it!
Stayed 1 night in Jan 2019

10/10 Excellent

Lafontaine, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice little hotel Minutes away from Yunadaka station. Simple room, clean, nice breakfast buffet and access to lovely private onsens. The staff was very friendly and offered great service. A great quality-price value. Plus it is quite easy to reach the Jigokudani Monkey park by bus from the station.
Stayed 1 night in Dec 2018

10/10 Excellent

Hasebe

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
志賀高原スキー場に車で行くなら、コストパフォーマンスやサービスを考えるといい宿泊施設です。
Stayed 1 night in Feb 2024

10/10 Excellent

Milos

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Carlos Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel que, si bien no es lujoso, cumple bien. Limpio, cómodo y, sobre todo, acogedor. Ambiente familiar y muchos servicios disponibles (Onsen público, Onsen privado durante media hora, karaoke, biblioteca de manga -en japonés, eso sí-, bebidas gratis de cafe, te y agua, y aperitivo gratis hasta las 17.30 -huevo duro, y unos vegetales tipicos de japon que no sé cómo se llaman). Los empleados muy agradables, y aunque no tienen buen inglés (mucho menos español) como es generalizado en Japon, se hacen entender y tratan de hacerte la vida más fácil.
Stayed 1 night in Nov 2023

10/10 Excellent

MIZUHO

Stayed 1 night in Oct 2023

6/10 Okay

MAKOTO

Travelled with family
設備の古さは感じますが、泊まった部屋は、洋室にリニューアルしており、かなり広くスペースをとっているため、３人がゆっくり利用できます。 従業員が、ほとんど外国人で、やりとりがしずらい部分もあります。 食事は、朝夕とバイキングとなっており、コスパには優れますが、落ち着いて食事ができないのは残念です。
Stayed 1 night in Sep 2023

8/10 Good

Tetsushi

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

ひかり

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
外観は古い感じだが、改装している部分も多く清潔感はある。 スタッフは外国人が多いが親切に対応してくれるので不便もなく、よかった。 貸切風呂が一回の宿泊につき一部屋一回（30分）しか使えないという決まりだったのが残念だった。 宿泊客が多い時は仕方ないが空いているなら檜と岩風呂両方入りたかった。 シャンプートリートメントが、質の良いものが置いてあってよかった。 貸し出しの物が色々あったり、ドリンクサービス、マッサージチェア無料など、サービスがよかった。 飲み放題の飲み物は長野の信州ワインや日本酒などいいものが置いてあった。ビールのグラスも冷えていて、セルフの自動サーバーだが泡もクリーミーに注げていて美味しかった。 この値段でこの内容ならまた宿泊したいと思った。
Stayed 1 night in Jul 2023

8/10 Good

JUNKO

Stayed 1 night in May 2023

8/10 Good

たかゆき

Travelled with partner
Liked: Staff & service
金額にしては満足の内容
Stayed 1 night in Apr 2023

8/10 Good

?

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
子連れにおすすめです。 全ての大浴場や貸切風呂に、ベビーベッド、ベビーバスが必ずありました。 ベビーソープも貸し出しあります。 食事場では机付きの椅子（ベルトあり）もあるし、もう少し大きい子供向けの椅子も揃ってます。
Stayed 1 night in Apr 2023

10/10 Excellent

たけし

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

ミチヨ

Liked: Cleanliness, staff & service, property conditions & facilities
スタッフの対応も良くて、無料サービスもあって良かったです。 貸し切り風呂もありますが、入浴時間が30分と短いので、疲れを癒すにはもう少し長いといいと思いました。 食事の品数はそれほど多くはありませんが、工夫されていて良かったです。ドリンクもアルコールも飲み放題でした。 また利用したい宿です。
Stayed 1 night in Mar 2023

10/10 Excellent

K, 神奈川県

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
宿に着いた時の案内と対応が非常に良かった！ わからない事も速やかに対応していただいて良かったです( *´꒳`*)周辺の温泉は感染症の影響で回れなかったですが、貸切露天風呂と大浴場もあり満足です！また来たいと思います(*´꒳`*)ありがとうございました！
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
廊下とかが少し寒かった
Stayed 2 nights in Mar 2020

10/10 Excellent

Satoshi

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
無料貸切風呂有2個, 不錯的. 晚上電力有少少問題
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食のメニューが少ない
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
いつでも入れる貸し切り風呂が良かった
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
貸し切り温泉がいいです。 夕食は、食べ放題ゆえか、それなりの内容でした。
Stayed 1 night in May 2019

8/10 Good

masahiko

Liked: Staff & service, property conditions & facilities, room comfort
いいね。湯田中。
温泉がとにかく気持ちよい。
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
有驚喜
地下有pantry可自助沖咖啡沖奶茶沖朱古力，地下及3樓各有兩張按摩椅可免費任用。
Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

6/10 Okay

Per Krag

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
施設は古いですが掃除はきちんとされていました。 平日素泊まりだったのですが、部屋を広めにアップグレードしてもらえました。 周りに建物があるので眺望は望めませんが、貸切の露天風呂（半露天）とロビーのフリードリンクは良かったです。
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
大雪で車に雪がたくさん積もり凍結して大変でしたが従業員の方が温泉をバケツで運んでくれて溶かして車全体を綺麗にしてくれました。私だけでは無く、ほぼすべてのお客さんに丁寧なサービスしてくれてました！
Stayed 1 night in Dec 2018

8/10 Good

ちー, 東京都港区

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
貸切風呂があり、家族で入ることができました。あるとは知らず、予約もしていなかったのですが、空いていれば使えるようになっており、嬉しいサプライズでした。ローソンが近くにあり、夜部屋で飲んだりするものを準備するのにも便利でした。
Stayed 1 night in Nov 2018

10/10 Excellent

のっぽさん, 愛知

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
フロントの方の対応もとても感じが良く、本館での予約だったのですが宿泊時は新館にグレードアップして頂き、とてもゆっくり過ごす事ができました。 コーヒー・お茶などいつでも飲み放題でコーヒー好きの私には嬉しいサービスでした。
Stayed 1 night in Apr 2018