Piscina all'aperto, cabine incluse nel prezzo, ombrelloni da piscina

Recensioni per Fraser Suites Abuja

4.5 out of 5
Fraser Suites Abuja
Plot 294, Leventis Close, Central Business District, Abuja, Federal Capital Territory

Recensioni

9,0

Meraviglioso

Valutazione di 10 - Eccellente. 36 su 52 recensioni" "
Valutazione di 8 - Buono. 9 su 52 recensioni" "
Valutazione di 6 - Soddisfacente. 5 su 52 recensioni" "
Valutazione di 4 - Scarso. 0 su 52 recensioni" "
Valutazione di 2 - Terribile. 2 su 52 recensioni" "

9,6/10

Pulizia

8,6/10

Personale e servizio

9,4/10

Servizi

9,4/10

Condizioni e dotazioni della struttura

10/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Sayed, Palo Alto

Soggiorno di 1 notte a marzo 2024
Risposta di FSA, il giorno 24 mag 2024
Dear Mr. Otaru,Thank you for taking the time to leave a kind review following your time with us.We are pleased to learn you had a comfortable stay with us through your rating..It will be our pleasure to welcome you back anytime.Warm regards,Gonçalo RamosGeneral Manager

10/10 Eccellente

Olufemi

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Lovely and comfortable place to stay
Soggiorno di 2 notti a ottobre 2023
Risposta di FSA, il giorno 18 ott 2023
Dear Mr. Adetokunbo,Thank you for taking the time to share your feedback with us. We are pleased to note that you had a pleasant stay and our team was able to meet your expectations.We look forward to your continued patronage.Warm regards,Deniz IsikciGeneral Manager

10/10 Eccellente

Olufemi

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
It’s a very quiet and safe environment to stay in
Soggiorno di 7 notti a ottobre 2023
Risposta di FSA, il giorno 12 ott 2023
Dear Mr. Olufemi,Thank you for taking the time to share your positive feedback with us.We look forward to your return on 15th October.Warm Regards,Deniz IsikciGeneral Manager

10/10 Eccellente

Tim

Soggiorno di 2 notti a luglio 2023

2/10 Terribile

Abhedya

Viaggio di lavoro
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Charged me more money than I booked the property for
Soggiorno di 3 notti a gennaio 2023
Risposta di Fraser Suites Abuja, il giorno 8 feb 2023
Dear Mr. Abhedya, Thank you for taking the time to write feedback about your experience. We would like to know further about your experience during your stay which did not reflect our usual service standards.Please write to us on ao.fsabuja@frasershospitality.com and share further details to aid the management team review this incident.It would be our utmost pleasure to prove our commitment to excellence and regain your trust.Warm regards, Deniz Isikci General Manager

6/10 Soddisfacente

Katherine

8/10 Buono

Akpos

Viaggio di gruppo
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte a marzo 2022
Risposta di FSA, il giorno 12 apr 2022
Dear Mr. Akpos, Thank you for taking the time to share your feedback with us. We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel. We look forward to having you back with us again soon. Warm regards, Team Fraser Suites Abuja

10/10 Eccellente

Blanetta

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I really enjoy this hotel, it was clean, beautiful and modern. It was nice having a fridge & cooker in the room. Amenities were refreshed daily. I especially enjoyed the gym every morning with cold water, clean towels and new equipment.
Soggiorno di 3 notti a dicembre 2021
Risposta di FSA, il giorno 25 dic 2021
Dear Ms Akpakip, Thank you for taking the time to share your feedback with us. I am pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel. Constant efforts are put in to train our team on the importance of personalized service – it is so encouraging to know that our team members are successfully delivering on this front. We hope to recreate the same experience on your future visits and remain your preferred choice of hotel in the city. Warm regards, Deniz Isikci General Manager Fraser Suites Abuja

10/10 Eccellente

Mary

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Check in was fast and efficient. Service was perfect .safety precautions was maintained. Food was okay.
Soggiorno di 3 notti a dicembre 2021
Risposta di FSA, il giorno 23 dic 2021
Dear Ms Meregini, Thank you for taking the time to share your feedback with us. We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel. We look forward to having you back with us again soon. Warm regards, Deniz Isikci General Manager Fraser Suites Abuja

10/10 Eccellente

Victor

Mi è piaciuto: Pulizia e comfort della camera
Serenity
We enjoyed our stay and i would recommend Fraser Suites.
Soggiorno di 3 notti a novembre 2021
Risposta di FSA, il giorno 29 nov 2021
Dear Mr. Akeredolu, Thank you for taking the time to share your feedback with us. We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel. We look forward to having you back with us again soon. Warm regards, Deniz Isikci General Manager Fraser Suites Abuja

8/10 Buono

Olatunde

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 2 notti a luglio 2021
Risposta di FSA, il giorno 17 lug 2021
Dear Mr. Bakare, Thank you for taking the time to share your feedback with us. We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel. We look forward to having you back with us again soon. Warm regards, Deniz Isikci General Manager Fraser Suites Abuja

10/10 Eccellente

Chioma

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 2 notti a maggio 2021
Risposta di FSA, il giorno 2 giu 2021
Dear Ms Egbuniwe, Thank you for taking the time to share your feedback with us. We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel. We look forward to having you back with us again soon. Warm regards, Deniz Isikci General Manager Fraser Suites Abuja

10/10 Eccellente

Nnenna

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 2 notti a maggio 2021
Risposta di FSA, il giorno 17 mag 2021
Dear Ms Azubike, Thank you for taking the time to share your feedback with us. We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel. We look forward to having you back with us again soon. Warm regards, Deniz Isikci General Manager Fraser Suites Abuja

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
A really nice nice property. However, the downside was the issue with credit card receipt machine at check-in. Thank goodness I had cash. Overall, my experience was pleasant. Thanks
Soggiorno di 1 notte ad aprile 2021
Risposta di FSA, il giorno 22 apr 2021
Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel. We look forward to having you back with us again soon. Warm regards, Deniz Isikci General Manager Fraser Suites Abuja

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 3 notti a maggio 2019
Risposta di FSA, il giorno 30 mar 2021
Dear Guest, Thank you for taking the time to rate us on Google. We are happy to learn from your rating that you have a positive impression of our hotel. We hope to welcome you back soon. Warm regards, Deniz Isikci General Manager

10/10 Eccellente

Hilary

Mi è piaciuto: Pulizia e comfort della camera
Best suites in Abuja
I got value for my money
Soggiorno di 3 notti a febbraio 2021
Risposta di FSA, il giorno 1 mar 2021
Dear Ms Nwabuisi, Thank you for taking the time to share your feedback with us. I am delighted that we could contribute positively to your stay experience. Your compliments for our services have been received with genuine gratitude by the team at the hotel. We constantly strive to provide our guests with a memorable service experience and I am happy that my team is able to exceed your expectations during your stays with us. I take this opportunity to assure you of our best service at all times and look forward to welcoming you many more times. Warm regards, Deniz Isikci General Manager Fraser Suites Abuja

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2020
Risposta di FSA, il giorno 29 dic 2020
Dear Guest, Thank you for sharing your feedback with us. We are pleased to learn from your rating that you had a pleasant stay with us. Warm regards, Team Fraser Suites Abuja

10/10 Eccellente

Kyari

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte a novembre 2020
Risposta di FSA, il giorno 3 dic 2020
Dear Mr. Bukar, Thank you for taking the time to share your feedback. We are pleased to learn that you had a comfortable stay with us during your recent visit. We look forward to welcoming you back many more times. Warm regards, Deniz Isikci General Manager

10/10 Eccellente

Uduak, San Francisco, USA

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Excellent place, great ambience, the staff are top-notch professionals. The only minor issue I had was with the breakfast menu - it didn't have a lot of options. Apart from that Fraser Suites is super amazing!
Soggiorno di 3 notti a ottobre 2020
Risposta di FSA, il giorno 6 nov 2020
Dear Mr. Uduak, Thank you for taking the time to share your feedback with us. We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel. We learn from every conversation with our guests and do not want to miss out on this opportunity to improve our service/product offerings. Your feedback on breakfast menu options has been duly noted and will be addressed appropriately. We look forward to having you back with us again soon. Warm regards, Deniz Isikci General Manager Fraser Suites Abuja

10/10 Eccellente

Kyari

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
safe and efficient place
It’s a nice, clean and well maintained property. Courteous and efficient staff Professional disposition
Soggiorno di 1 notte a settembre 2020
Risposta di FSA, il giorno 2 ott 2020
Dear Mr. Bukar, Thank you for taking the time to share your feedback with us. I am pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel. Constant efforts are put in to train our team on the importance of personalized service – it is so encouraging to know that our team members are successfully delivering on this front We hope to recreate the same experience on your future visits and remain as your preferred choice of hotel in the city. Warm regards, Deniz Isikci General Manager Fraser Suites Abuja

10/10 Eccellente

Alvin

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 2 notti a settembre 2020
Risposta di FSA, il giorno 26 set 2020
Dear Mr. Ezeala, Thank you for taking the time to share your feedback with us. We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel. We look forward to having you back with us again soon. Warm regards, Deniz Isikci General Manager Fraser Suites Abuja

10/10 Eccellente

Tega

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte a settembre 2020
Risposta di FSA, il giorno 19 set 2020
Dear Mr. Akpolophi, Thank you for taking the time to share your feedback with us. We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel. We look forward to having you back with us again soon. Warm regards, Deniz Isikci General Manager Fraser Suites Abuja

10/10 Eccellente

Samson

Mi è piaciuto: Pulizia e comfort della camera
Excellent
Excellent place to be
Soggiorno di 1 notte ad agosto 2020
Risposta di FSA, il giorno 20 ago 2020
Dear Mr. Baruwa, Thank you for taking the time to share your feedback with us. We are happy to learn from your rating that you have a positive impression of our hotel. We hope to remain your preferred choice of hotel in the city. Warm regards, Deniz Isikci General Manager

8/10 Buono

BAMIDELE

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Nice
Soggiorno di 6 notti a luglio 2020
Risposta di FSA, il giorno 29 lug 2020
Dear Ms Bamidele, Thank you for taking the time to share your feeback. We are happy to learn from your rating that you have a positive impression of our hotel. We hope to remain your preferred choice of hotel in the city. Warm regards, Deniz Isikci General Manager

10/10 Eccellente

Vivian

Mi è piaciuto: Pulizia e comfort della camera
My stay was awesome
Soggiorno di 1 notte a luglio 2020
Risposta di FSA, il giorno 28 lug 2020
Dear Ms Salako, Thank you for sharing your feedback with us. I am happy to know that you had a wonderful stay with us. A relaxed environment, friendly and attentive service combined with delectable food makes a great stay at a hotel and we are delighted on having been able to provide you with such an experience. Wishing you and your family safety and good health and we hope we shall have the pleasure of welcoming you again very soon. Warm regards, Deniz Isikci General Manager

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia e comfort della camera
nice
cool
Soggiorno di 3 notti a marzo 2020
Risposta di FSA, il giorno 27 mar 2020
Dear Guest, Thank you for choosing Fraser Suites Abuja for your recent stay and sharing your feedback with us. We are pleased to hear that you had a comfortable stay with us and are glad that we were able to serve you well. We look forward to welcoming you back soon. Warm regards, Team Fraser Suites Abuja

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I guess the hotel is new so everything works well. Hope you keep up the standards.
Soggiorno di 1 notte a febbraio 2020
Risposta di FSA, il giorno 7 mar 2020
Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel. We look forward to having you back with us again soon. Warm regards, Deniz Isikci General Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel was responsive and service was excellent from all staff.
Soggiorno di 2 notti a febbraio 2020
Risposta di FSA, il giorno 20 feb 2020
Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel. We look forward to having you back with us again soon. Warm regards, Team Fraser Suites Abuja

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia e servizi
Soggiorno di 1 notte a gennaio 2020
Risposta di FSA, il giorno 23 gen 2020
Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel. We look forward to having you back with us again soon. Warm regards, Deniz Isikci General Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent !
We could stay with 4 menmbers of family together. And everything excellent. We were enjoy, relax and refresh in here. Also my child wasn't feeling well before leaving but they were kind to us.I have highly recomend this hotel. We'll be back again.
Soggiorno di 2 notti a dicembre 2019
Risposta di FSA, il giorno 23 gen 2020
Dear Guest, Thank you for taking the time to share your feedback with us. I am pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel. Constant efforts are put in to train our team on the importance of personalized service – it is so encouraging to know that our team members are successfully delivering on this front. We hope to recreate the same experience on your future visits and remain as your preferred choice of hotel in the city. Warm regards, Deniz Isikci General Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The ambience of the property. Excellent customer service, Good food. The room was really comfortable and had State-of-the-art amenities.
Soggiorno di 1 notte a dicembre 2019
Risposta di FSA, il giorno 30 dic 2019
Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel. We look forward to having you back with us again soon. Warm regards, Team Fraser Suites Abuja

8/10 Buono

Shedrack

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
My stay at Fraser suites was amazing
Soggiorno di 3 notti a dicembre 2019
Risposta di FSA, il giorno 30 dic 2019
Dear Mr. Osagie, Thank you for taking the time to share your feedback with us. We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel. We look forward to having you back with us again soon. Warm regards, Sanjeev Kumar Team Fraser Suites Abuja

2/10 Terribile

Viaggiatore verificato

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
I love the fact that the place is neat and all, I booked my rooms online
Soggiorno di 2 notti a dicembre 2019
Risposta di FSA, il giorno 18 dic 2019
Dear Guest, Thank you for taking the time to share your feedback. We are disappointed to hear that you have left with a negative impression of our hotel. However, we are unable to comprehend the reason since the review seems to be incomplete as it mentions only "I love the fact that the place is neat and all, I booked my rooms online". We request you to share your contact details in order to better understand the shortcomings during your stay and address them effectively. Warm regards, Team Fraser Suites Abuja

10/10 Eccellente

LOVE

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Security is A Plus
Beautiful Hotel in Abuja. Great service and security is A plus. The food wasn't bad either. Highly recommended.
Soggiorno di 3 notti a ottobre 2019
Risposta di FSA, il giorno 11 nov 2019
Dear Guest, Thank you for taking the time to share your feedback with us. I am pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel. I look forward to having you back with us again soon. Warm regards, Deniz Isikci General Manager

10/10 Eccellente

Rose

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2019
Risposta di Deniz Isikci, il giorno 30 ago 2019
Dear Guest, Thank you for taking the time to share your feedback with us. I am pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel. I look forward to having you back with us again soon. Warm regards, Deniz Isikci General Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A wonderful experience! Definitely recommend! A true oasis in hectic Abuja.
Soggiorno di 2 notti ad agosto 2019
Risposta di Deniz Isikci, il giorno 30 ago 2019
Dear Mr Wilson, Thank you for taking the time to share your feedback with us. I am pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel. Constant efforts are put in to train our team on the importance of personalized service – it is so encouraging to know that our team members are successfully delivering on this front. My team and I look forward to welcoming you back to this oasis soon. Warm regards, Deniz Isikci General Manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fairly new facility and thus far well maintained. The guestroom product meets global standards and the hotel itself is worldclass. Staff are very helpful but proper training is a missed opportunity. Check in process is uneccessarily long. F & B is very good each meal is a buffet unless you ask for a la carte. Good security. 3 brief blackouts but power is consistent. I highly recommend and will continue to stay there providing current standards are maintained.
Soggiorno di 3 notti a luglio 2019
Risposta di Deniz Isikci, il giorno 9 ago 2019
Dear Guest, Thank you for sharing your review. I have noted your constructive feedback and have shared it with the related leadership teams. You may rest assured that we are committed towards providing our guests with a memorable experience during their stay with us. Please accept my humble apology for the inconvenience caused due to the blackouts. I am certain that our team will do everything to provide you with an enhanced experience on your next visit. Warm regards, Deniz Isikci General Manager

8/10 Buono

Viaggiatore verificato

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Personale e servizio e servizi
The room was comfortable and cozy. I initially did like the air when i stepped in but quickly got used to it.
Soggiorno di 1 notte a giugno 2019
Risposta di Deniz, il giorno 2 lug 2019
Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you have a positive impression of our hotel. We look forward to welcoming you many more times. Warm regards, Deniz Isikci General Manager

10/10 Eccellente

Bola

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great Hotel. the best in Abuja.
It was amazing...
Soggiorno di 2 notti a maggio 2019
Risposta di Deniz, il giorno 5 giu 2019
Dear Bola, Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a pleasant experience during your visit. We look forward to welcoming you back soon. Warm regards, Deniz Isikci General Manager

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Super safe. That’s probably the most important thing about this hotel. I think it’s too expensive though for what they offer: $225 wo breakfast. Also the isolation is poor where you can hear what’s going outside your door at all times. And there was also a stuffy smell to my room.
Soggiorno di 1 notte a marzo 2019
Risposta di Deniz Isikci, il giorno 26 mar 2019
Dear Guest, Thank you for sharing your feedback with us. While I am happy to note your compliments regarding the safety & security at the hotel I deeply regret that we were unable to deliver a completely satisfactory experience during your recent stay. Your feedback regarding soundproofing and the odour in the room have been duly noted and I have taken it up with the concerned leadership teams. I sincerely hope that you will provide us with an opportunity to provide you with an enhanced experience should your travels bring you to Abuja again. Warm regards, Deniz Isikci General Manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2019
Risposta di Deniz, il giorno 4 apr 2019
Dear Guest, Thank you for taking the time to leave your feedback. We are pleased to learn from your rating that we were able to serve you well. We hope to remain as your preferred hotel in the city. Warm regards, Deniz Isikci General Manager

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
A morden hotel
I was at Fraser Suites on a business trip for 4 nights. The hotel is Morden and clean except for little noticeable mould around the shower edges. My only main complain was that I had cold showers for the first two mornings. I called the reception on the 2nd morning and waited for the assistance that she said was coming, which never came. I was late for work that morning and had to take a cold shower. It only got resolved when I went to speak with the reception in the evening. My room was also opposite the lift and people coming off the lift late at night disturbed my sleep.
Soggiorno di 4 notti a gennaio 2019
Risposta di Deniz, il giorno 15 feb 2019
Dear Guest, Thank you for sharing the feedback of your recent stay with us. While I am pleased to note your compliments on our rooms, I apologize that we were unable to live up to your expectations with your dining experience and hot water supply on this last stay. I am truly sorry for all the inconveniences you faced. I assure you that all your points of observation and concern have been personally addressed by me with the related leadership teams. Most of them concern very basic standards and services that one would expect from a hotel such as ours, and which have always been our strength. Your feedback has provided ample and specific inputs for us to work upon and improve. Once again, please accept my sincere apologies for the inconsistencies you experienced in our hospitality on this recent stay. I call upon your understanding and generosity of spirit to give us another chance to prove that your last experience is really not the norm at our hotel. I am confident that if and when you do choose to visit us again, your experience will be vastly improved. We look forward to welcoming you back. Warm regards, Deniz Isikci General Manager

8/10 Buono

Ovie

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a dicembre 2018
Risposta di Deniz, il giorno 15 feb 2019
Dear Mr. Joshua, Thank you for taking the time to rate us on Hotels.com We are pleased to learn from your rating that we were able to serve you well. We look forward to welcoming you back soon. Warm regards, Deniz Isikci General Manager

10/10 Eccellente

Viaggiatore verificato

It was clean and nice. The employees were very helpful and the hotel room we very modern.
Soggiorno di 1 notte a dicembre 2018
Risposta di Deniz, il giorno 2 gen 2019
Dear Guest, Thank you for sharing your feedback with us. Thank you so much for your positive comments regarding our rooms, cleanliness and most importantly, our staff. The Fraser experience is all about people working together to create beautiful memories for all our guests, and I am delighted to note that we were able to serve you well. We look forward to welcoming you many more times. The entire team at The Oberoi joins me in wishing you a joyous and fulfilling 2019. Warm regards, Deniz Isikci General Manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Absolutely fabulous hotel! Impeccable service and very comfortable rooms. Definately staying here again.
Soggiorno di 2 notti a settembre 2018
Risposta di Deniz, il giorno 5 ott 2018
Dear Guest, Thank you for choosing to stay at Fraser Suites Abuja and for taking the time to share your review. Your generous appreciation of all aspects of our hotel is very encouraging. I have personally shared your feedback about the excellent service you received with the entire team and they are thrilled to receive your compliments. The team and I are grateful for the opportunity to have been of service to you and will look forward to welcoming you back many more times. Warm regards, Deniz Isikci

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a settembre 2018
Risposta di Deniz, il giorno 5 ott 2018
Dear Guest, Thank you for choosing to stay at Fraser Suites Abuja and for taking the time to share your review. Your generous appreciation of all aspects of our hotel is very encouraging. I have personally shared your feedback about the excellent service you received with the entire team and they are thrilled to receive your compliments. The team and I are grateful for the opportunity to have been of service to you and will look forward to welcoming you back many more times. Warm regards, Deniz Isikci

10/10 Eccellente

Susan

Great Hotel
The staff was outstanding
Soggiorno di 1 notte a settembre 2018
Risposta di Deniz, il giorno 19 set 2018
Dear Ms Williamson, Thank you so much for choosing to stay with us at Fraser Suites Abuja and sharing your feedback. Our team and their service orientation towards creating guest delight are our greatest strengths and I am extremely happy to see that they have been acknowledged by you. My team and I hope to have you back with us soon to enjoy our hospitality once again. Warm regards, Deniz Isikci General Manager

10/10 Eccellente

Milu, Orlando

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
It is clean and cosy. This was my third stay at the hotel
Soggiorno di 5 notti a settembre 2018
Risposta di Deniz, il giorno 14 set 2018
Dear Dr. Muyanga, Thank you for taking time to share your review and for your continued patronage. Our endeavour remains to always deliver delightful and personalized service to all our guests. I am so happy to note that we were able to do so for you. I will certainly share your kind words of appreciation to the entire team. Such feedback is always a source of encouragement for us. We look forward to your continued visits. Warm regards, Deniz Isikci General Manager

10/10 Eccellente

Byron

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
This was by far the best hotel I've stayed in the city of Abuja. Restaurant was great, Room was excellent. Service was excellent.
Soggiorno di 3 notti a giugno 2018
Risposta di Fraser Suites Abuja, il giorno 12 giu 2018
Dear Mr. Bullock, Thank you for choosing to stay at Fraser Suites during your business trip to Abuja and for taking the time to share your feedback. We greatly appreciate knowing we could contribute positively to your hotel experience. Your compliments for our hotel staff have been accepted with genuine delight and gratitude by the team at the hotel. Thank you once again for giving us an opportunity to showcase our hospitality and we look forward to the pleasure of welcoming you back soon. Warm regards, Deniz Isikci General Manager

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Lovely hotel, but it is a non-alcohol establishmen
The hotel was lovely, the room was very good and well furbished. We were disappointed to arrive and find that it was a no alcohol establishment. I could not find this listed anywhere on hotels.com website. There is a store nearby, but it is closed on Sundays.
Soggiorno di 1 notte a maggio 2018
Risposta di Fraser Suites Abuja, il giorno 12 giu 2018
Dear Mr. Peterman, Thank you for choosing to stay at Fraser Suites during your business trip to Abuja and for taking the time to share your feedback. We greatly appreciate knowing we could contribute positively to your hotel experience. Your compliments for our hotel staff have been accepted with genuine delight and gratitude by the team at the hotel. I acknowledge your comment on our no alcohol policy and apologize for the inconvenience caused to you due to the lack of information on Hotels.com website. Thank you once again for giving us an opportunity to showcase our hospitality and we look forward to the pleasure of welcoming you back soon. Warm regards, Deniz Isikci General Manager