Plot 294, Leventis Close, Central Business District, Abuja, Federal Capital Territory
Recensioni
9,0
Meraviglioso
Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 36 su 52 recensioni" "
10 - Eccellente
36
Valutazione di 8 - Buono. 9 su 52 recensioni" "
8 - Buono
9
Valutazione di 6 - Soddisfacente. 5 su 52 recensioni" "
6 - Soddisfacente
5
Valutazione di 4 - Scarso. 0 su 52 recensioni" "
4 - Scarso
0
Valutazione di 2 - Terribile. 2 su 52 recensioni" "
2 - Terribile
2
9,6/10
Pulizia
8,6/10
Personale e servizio
9,4/10
Servizi
9,4/10
Condizioni e dotazioni della struttura
10/10
Ecosostenibilità
Recensioni
10/10 Eccellente
Sayed, Palo Alto
26 mar 2024
Sayed
Soggiorno di 1 notte a marzo 2024
Risposta di FSA, il giorno 24 mag 2024
Dear Mr. Otaru,Thank you for taking the time to leave a kind review following your time with us.We are pleased to learn you had a comfortable stay with us through your rating..It will be our pleasure to welcome you back anytime.Warm regards,Gonçalo RamosGeneral Manager
10/10 Eccellente
Olufemi
17 ott 2023
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Lovely and comfortable place to stay
Olufemi
Soggiorno di 2 notti a ottobre 2023
Risposta di FSA, il giorno 18 ott 2023
Dear Mr. Adetokunbo,Thank you for taking the time to share your feedback with us. We are pleased to note that you had a pleasant stay and our team was able to meet your expectations.We look forward to your continued patronage.Warm regards,Deniz IsikciGeneral Manager
10/10 Eccellente
Olufemi
10 ott 2023
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
It’s a very quiet and safe environment to stay in
Olufemi
Soggiorno di 7 notti a ottobre 2023
Risposta di FSA, il giorno 12 ott 2023
Dear Mr. Olufemi,Thank you for taking the time to share your positive feedback with us.We look forward to your return on 15th October.Warm Regards,Deniz IsikciGeneral Manager
10/10 Eccellente
Tim
11 lug 2023
Tim
Soggiorno di 2 notti a luglio 2023
2/10 Terribile
Abhedya
Viaggio di lavoro
2 feb 2023
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Charged me more money than I booked the property for
Abhedya
Soggiorno di 3 notti a gennaio 2023
Risposta di Fraser Suites Abuja, il giorno 8 feb 2023
Dear Mr. Abhedya, Thank you for taking the time to write feedback about your experience. We would like to know further about your experience during your stay which did not reflect our usual service standards.Please write to us on ao.fsabuja@frasershospitality.com and share further details to aid the management team review this incident.It would be our utmost pleasure to prove our commitment to excellence and regain your trust.Warm regards, Deniz Isikci General Manager
6/10 Soddisfacente
Katherine
28 dic 2022
Katherine
8/10 Buono
Akpos
Viaggio di gruppo
5 apr 2022
Mi è piaciuto: Pulizia e comfort della camera
Akpos
Soggiorno di 1 notte a marzo 2022
Risposta di FSA, il giorno 12 apr 2022
Dear Mr. Akpos,
Thank you for taking the time to share your feedback with us.
We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel.
We look forward to having you back with us again soon.
Warm regards,
Team Fraser Suites Abuja
10/10 Eccellente
Blanetta
Viaggio di coppia
24 dic 2021
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I really enjoy this hotel, it was clean, beautiful and modern. It was nice having a fridge & cooker in the room. Amenities were refreshed daily. I especially enjoyed the gym every morning with cold water, clean towels and new equipment.
Blanetta
Soggiorno di 3 notti a dicembre 2021
Risposta di FSA, il giorno 25 dic 2021
Dear Ms Akpakip,
Thank you for taking the time to share your feedback with us.
I am pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel.
Constant efforts are put in to train our team on the importance of personalized service – it is so encouraging to know that our team members are successfully delivering on this front.
We hope to recreate the same experience on your future visits and remain your preferred choice of hotel in the city.
Warm regards,
Deniz Isikci
General Manager
Fraser Suites Abuja
10/10 Eccellente
Mary
Viaggio con la famiglia
20 dic 2021
Mi è piaciuto: Pulizia e comfort della camera
Check in was fast and efficient.
Service was perfect .safety precautions was maintained. Food was okay.
Mary
Soggiorno di 3 notti a dicembre 2021
Risposta di FSA, il giorno 23 dic 2021
Dear Ms Meregini,
Thank you for taking the time to share your feedback with us.
We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel.
We look forward to having you back with us again soon.
Warm regards,
Deniz Isikci
General Manager
Fraser Suites Abuja
10/10 Eccellente
Victor
29 nov 2021
Mi è piaciuto: Pulizia e comfort della camera
Serenity
We enjoyed our stay and i would recommend Fraser Suites.
Victor
Soggiorno di 3 notti a novembre 2021
Risposta di FSA, il giorno 29 nov 2021
Dear Mr. Akeredolu,
Thank you for taking the time to share your feedback with us.
We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel.
We look forward to having you back with us again soon.
Warm regards,
Deniz Isikci
General Manager
Fraser Suites Abuja
8/10 Buono
Olatunde
16 lug 2021
Mi è piaciuto: Pulizia e comfort della camera
Olatunde
Soggiorno di 2 notti a luglio 2021
Risposta di FSA, il giorno 17 lug 2021
Dear Mr. Bakare,
Thank you for taking the time to share your feedback with us.
We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel.
We look forward to having you back with us again soon.
Warm regards,
Deniz Isikci
General Manager
Fraser Suites Abuja
10/10 Eccellente
Chioma
Viaggio con la famiglia
31 mag 2021
Mi è piaciuto: Pulizia e comfort della camera
Chioma
Soggiorno di 2 notti a maggio 2021
Risposta di FSA, il giorno 2 giu 2021
Dear Ms Egbuniwe,
Thank you for taking the time to share your feedback with us.
We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel.
We look forward to having you back with us again soon.
Warm regards,
Deniz Isikci
General Manager
Fraser Suites Abuja
10/10 Eccellente
Nnenna
Viaggio con la famiglia
17 mag 2021
Mi è piaciuto: Pulizia e comfort della camera
Nnenna
Soggiorno di 2 notti a maggio 2021
Risposta di FSA, il giorno 17 mag 2021
Dear Ms Azubike,
Thank you for taking the time to share your feedback with us.
We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel.
We look forward to having you back with us again soon.
Warm regards,
Deniz Isikci
General Manager
Fraser Suites Abuja
6/10 Soddisfacente
Viaggiatore verificato
Viaggio di lavoro
15 apr 2021
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
A really nice nice property. However, the downside was the issue with credit card receipt machine at check-in. Thank goodness I had cash. Overall, my experience was pleasant.
Thanks
Viaggiatore verificato
Soggiorno di 1 notte ad aprile 2021
Risposta di FSA, il giorno 22 apr 2021
Dear Guest,
Thank you for taking the time to share your feedback with us.
We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel.
We look forward to having you back with us again soon.
Warm regards,
Deniz Isikci
General Manager
Fraser Suites Abuja
10/10 Eccellente
Viaggiatore verificato
16 mar 2021
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Viaggiatore verificato
Soggiorno di 3 notti a maggio 2019
Risposta di FSA, il giorno 30 mar 2021
Dear Guest,
Thank you for taking the time to rate us on Google.
We are happy to learn from your rating that you have a positive impression of our hotel.
We hope to welcome you back soon.
Warm regards,
Deniz Isikci
General Manager
10/10 Eccellente
Hilary
27 feb 2021
Mi è piaciuto: Pulizia e comfort della camera
Best suites in Abuja
I got value for my money
Hilary
Soggiorno di 3 notti a febbraio 2021
Risposta di FSA, il giorno 1 mar 2021
Dear Ms Nwabuisi,
Thank you for taking the time to share your feedback with us.
I am delighted that we could contribute positively to your stay experience. Your compliments for our services have been received with genuine gratitude by the team at the hotel.
We constantly strive to provide our guests with a memorable service experience and I am happy that my team is able to exceed your expectations during your stays with us.
I take this opportunity to assure you of our best service at all times and look forward to welcoming you many more times.
Warm regards,
Deniz Isikci
General Manager
Fraser Suites Abuja
10/10 Eccellente
Viaggiatore verificato
27 dic 2020
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Viaggiatore verificato
Soggiorno di 1 notte a dicembre 2020
Risposta di FSA, il giorno 29 dic 2020
Dear Guest,
Thank you for sharing your feedback with us.
We are pleased to learn from your rating that you had a pleasant stay with us.
Warm regards,
Team Fraser Suites Abuja
10/10 Eccellente
Kyari
Viaggio con la famiglia
1 dic 2020
Mi è piaciuto: Pulizia e comfort della camera
Kyari
Soggiorno di 1 notte a novembre 2020
Risposta di FSA, il giorno 3 dic 2020
Dear Mr. Bukar,
Thank you for taking the time to share your feedback.
We are pleased to learn that you had a comfortable stay with us during your recent visit.
We look forward to welcoming you back many more times.
Warm regards,
Deniz Isikci
General Manager
10/10 Eccellente
Uduak, San Francisco, USA
Viaggio di gruppo, Viaggio di lavoro
31 ott 2020
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Excellent place, great ambience, the staff are top-notch professionals.
The only minor issue I had was with the breakfast menu - it didn't have a lot of options. Apart from that Fraser Suites is super amazing!
Uduak
Soggiorno di 3 notti a ottobre 2020
Risposta di FSA, il giorno 6 nov 2020
Dear Mr. Uduak,
Thank you for taking the time to share your feedback with us.
We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel. We learn from every conversation with our guests and do not want to miss out on this opportunity to improve our service/product offerings. Your feedback on breakfast menu options has been duly noted and will be addressed appropriately.
We look forward to having you back with us again soon.
Warm regards,
Deniz Isikci
General Manager
Fraser Suites Abuja
10/10 Eccellente
Kyari
Viaggio di lavoro
27 set 2020
Mi è piaciuto: Pulizia e comfort della camera
safe and efficient place
It’s a nice, clean and well maintained property. Courteous and efficient staff
Professional disposition
Kyari
Soggiorno di 1 notte a settembre 2020
Risposta di FSA, il giorno 2 ott 2020
Dear Mr. Bukar,
Thank you for taking the time to share your feedback with us.
I am pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel.
Constant efforts are put in to train our team on the importance of personalized service – it is so encouraging to know that our team members are successfully delivering on this front
We hope to recreate the same experience on your future visits and remain as your preferred choice of hotel in the city.
Warm regards,
Deniz Isikci
General Manager
Fraser Suites Abuja
10/10 Eccellente
Alvin
Viaggio di lavoro
20 set 2020
Mi è piaciuto: Pulizia e comfort della camera
Alvin
Soggiorno di 2 notti a settembre 2020
Risposta di FSA, il giorno 26 set 2020
Dear Mr. Ezeala,
Thank you for taking the time to share your feedback with us.
We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel.
We look forward to having you back with us again soon.
Warm regards,
Deniz Isikci
General Manager
Fraser Suites Abuja
10/10 Eccellente
Tega
Viaggio con la famiglia
12 set 2020
Mi è piaciuto: Pulizia e comfort della camera
Tega
Soggiorno di 1 notte a settembre 2020
Risposta di FSA, il giorno 19 set 2020
Dear Mr. Akpolophi,
Thank you for taking the time to share your feedback with us.
We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel.
We look forward to having you back with us again soon.
Warm regards,
Deniz Isikci
General Manager
Fraser Suites Abuja
10/10 Eccellente
Samson
19 ago 2020
Mi è piaciuto: Pulizia e comfort della camera
Excellent
Excellent place to be
Samson
Soggiorno di 1 notte ad agosto 2020
Risposta di FSA, il giorno 20 ago 2020
Dear Mr. Baruwa,
Thank you for taking the time to share your feedback with us.
We are happy to learn from your rating that you have a positive impression of our hotel.
We hope to remain your preferred choice of hotel in the city.
Warm regards,
Deniz Isikci
General Manager
8/10 Buono
BAMIDELE
Viaggio di lavoro
27 lug 2020
Mi è piaciuto: Pulizia e comfort della camera
Nice
BAMIDELE
Soggiorno di 6 notti a luglio 2020
Risposta di FSA, il giorno 29 lug 2020
Dear Ms Bamidele,
Thank you for taking the time to share your feeback.
We are happy to learn from your rating that you have a positive impression of our hotel.
We hope to remain your preferred choice of hotel in the city.
Warm regards,
Deniz Isikci
General Manager
10/10 Eccellente
Vivian
24 lug 2020
Mi è piaciuto: Pulizia e comfort della camera
My stay was awesome
Vivian
Soggiorno di 1 notte a luglio 2020
Risposta di FSA, il giorno 28 lug 2020
Dear Ms Salako,
Thank you for sharing your feedback with us.
I am happy to know that you had a wonderful stay with us. A relaxed environment, friendly and attentive service combined with delectable food makes a great stay at a hotel and we are delighted on having been able to provide you with such an experience.
Wishing you and your family safety and good health and we hope we shall have the pleasure of welcoming you again very soon.
Warm regards,
Deniz Isikci
General Manager
8/10 Buono
Viaggiatore verificato
25 mar 2020
Mi è piaciuto: Pulizia e comfort della camera
nice
cool
Viaggiatore verificato
Soggiorno di 3 notti a marzo 2020
Risposta di FSA, il giorno 27 mar 2020
Dear Guest,
Thank you for choosing Fraser Suites Abuja for your recent stay and sharing your feedback with us.
We are pleased to hear that you had a comfortable stay with us and are glad that we were able to serve you well.
We look forward to welcoming you back soon.
Warm regards,
Team Fraser Suites Abuja
10/10 Eccellente
Viaggiatore verificato
Viaggio di lavoro
1 mar 2020
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I guess the hotel is new so everything works well. Hope you keep up the standards.
Viaggiatore verificato
Soggiorno di 1 notte a febbraio 2020
Risposta di FSA, il giorno 7 mar 2020
Dear Guest,
Thank you for taking the time to share your feedback with us.
We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel.
We look forward to having you back with us again soon.
Warm regards,
Deniz Isikci
General Manager
10/10 Eccellente
Viaggiatore verificato
Viaggio di lavoro
19 feb 2020
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel was responsive and service was excellent from all staff.
Viaggiatore verificato
Soggiorno di 2 notti a febbraio 2020
Risposta di FSA, il giorno 20 feb 2020
Dear Guest,
Thank you for taking the time to share your feedback with us.
We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel.
We look forward to having you back with us again soon.
Warm regards,
Team Fraser Suites Abuja
8/10 Buono
Viaggiatore verificato
20 gen 2020
Mi è piaciuto: Pulizia e servizi
Viaggiatore verificato
Soggiorno di 1 notte a gennaio 2020
Risposta di FSA, il giorno 23 gen 2020
Dear Guest,
Thank you for taking the time to share your feedback with us.
We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel.
We look forward to having you back with us again soon.
Warm regards,
Deniz Isikci
General Manager
10/10 Eccellente
Viaggiatore verificato
Viaggio con la famiglia
12 gen 2020
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent !
We could stay with 4 menmbers of family together. And everything excellent. We were enjoy, relax and refresh in here. Also my child wasn't feeling well before leaving but they were kind to us.I have highly recomend this hotel. We'll be back again.
Viaggiatore verificato
Soggiorno di 2 notti a dicembre 2019
Risposta di FSA, il giorno 23 gen 2020
Dear Guest,
Thank you for taking the time to share your feedback with us.
I am pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel.
Constant efforts are put in to train our team on the importance of personalized service – it is so encouraging to know that our team members are successfully delivering on this front.
We hope to recreate the same experience on your future visits and remain as your preferred choice of hotel in the city.
Warm regards,
Deniz Isikci
General Manager
10/10 Eccellente
Viaggiatore verificato
Viaggio di lavoro
29 dic 2019
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The ambience of the property. Excellent customer service, Good food. The room was really comfortable and had State-of-the-art amenities.
Viaggiatore verificato
Soggiorno di 1 notte a dicembre 2019
Risposta di FSA, il giorno 30 dic 2019
Dear Guest,
Thank you for taking the time to share your feedback with us.
We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel.
We look forward to having you back with us again soon.
Warm regards,
Team Fraser Suites Abuja
8/10 Buono
Shedrack
Viaggio di gruppo
24 dic 2019
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
My stay at Fraser suites was amazing
Shedrack
Soggiorno di 3 notti a dicembre 2019
Risposta di FSA, il giorno 30 dic 2019
Dear Mr. Osagie,
Thank you for taking the time to share your feedback with us.
We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel.
We look forward to having you back with us again soon.
Warm regards,
Sanjeev Kumar
Team Fraser Suites Abuja
2/10 Terribile
Viaggiatore verificato
17 dic 2019
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
I love the fact that the place is neat and all, I booked my rooms online
Viaggiatore verificato
Soggiorno di 2 notti a dicembre 2019
Risposta di FSA, il giorno 18 dic 2019
Dear Guest,
Thank you for taking the time to share your feedback.
We are disappointed to hear that you have left with a negative impression of our hotel. However, we are unable to comprehend the reason since the review seems to be incomplete as it mentions only "I love the fact that the place is neat and all, I booked my rooms online".
We request you to share your contact details in order to better understand the shortcomings during your stay and address them effectively.
Warm regards,
Team Fraser Suites Abuja
10/10 Eccellente
LOVE
Viaggio con la famiglia
10 nov 2019
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Security is A Plus
Beautiful Hotel in Abuja. Great service and security is A plus. The food wasn't bad either. Highly recommended.
LOVE
Soggiorno di 3 notti a ottobre 2019
Risposta di FSA, il giorno 11 nov 2019
Dear Guest,
Thank you for taking the time to share your feedback with us.
I am pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel.
I look forward to having you back with us again soon.
Warm regards,
Deniz Isikci
General Manager
10/10 Eccellente
Rose
30 ago 2019
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Rose
Soggiorno di 1 notte a luglio 2019
Risposta di Deniz Isikci, il giorno 30 ago 2019
Dear Guest,
Thank you for taking the time to share your feedback with us.
I am pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel.
I look forward to having you back with us again soon.
Warm regards,
Deniz Isikci
General Manager
10/10 Eccellente
Viaggiatore verificato
Viaggio di coppia, Viaggio di lavoro
28 ago 2019
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A wonderful experience! Definitely recommend! A true oasis in hectic Abuja.
Viaggiatore verificato
Soggiorno di 2 notti ad agosto 2019
Risposta di Deniz Isikci, il giorno 30 ago 2019
Dear Mr Wilson,
Thank you for taking the time to share your feedback with us.
I am pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel.
Constant efforts are put in to train our team on the importance of personalized service – it is so encouraging to know that our team members are successfully delivering on this front.
My team and I look forward to welcoming you back to this oasis soon.
Warm regards,
Deniz Isikci
General Manager
10/10 Eccellente
Viaggiatore verificato
30 lug 2019
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fairly new facility and thus far well maintained. The guestroom product meets global standards and the hotel itself is worldclass. Staff are very helpful but proper training is a missed opportunity. Check in process is uneccessarily long. F & B is very good each meal is a buffet unless you ask for a la carte. Good security. 3 brief blackouts but power is consistent. I highly recommend and will continue to stay there providing current standards are maintained.
Viaggiatore verificato
Soggiorno di 3 notti a luglio 2019
Risposta di Deniz Isikci, il giorno 9 ago 2019
Dear Guest,
Thank you for sharing your review.
I have noted your constructive feedback and have shared it with the related leadership teams. You may rest assured that we are committed towards providing our guests with a memorable experience during their stay with us.
Please accept my humble apology for the inconvenience caused due to the blackouts. I am certain that our team will do everything to provide you with an enhanced experience on your next visit.
Warm regards,
Deniz Isikci
General Manager
8/10 Buono
Viaggiatore verificato
Viaggio di gruppo, Viaggio di lavoro
2 lug 2019
Mi è piaciuto: Personale e servizio e servizi
The room was comfortable and cozy. I initially did like the air when i stepped in but quickly got used to it.
Viaggiatore verificato
Soggiorno di 1 notte a giugno 2019
Risposta di Deniz, il giorno 2 lug 2019
Dear Guest,
Thank you for taking the time to share your feedback with us.
We are pleased to hear that you have a positive impression of our hotel.
We look forward to welcoming you many more times.
Warm regards,
Deniz Isikci
General Manager
10/10 Eccellente
Bola
4 giu 2019
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great Hotel. the best in Abuja.
It was amazing...
Bola
Soggiorno di 2 notti a maggio 2019
Risposta di Deniz, il giorno 5 giu 2019
Dear Bola,
Thank you for taking the time to share your feedback with us.
We are pleased to hear that you had a pleasant experience during your visit.
We look forward to welcoming you back soon.
Warm regards,
Deniz Isikci
General Manager
6/10 Soddisfacente
Viaggiatore verificato
Viaggio di lavoro
23 mar 2019
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Super safe. That’s probably the most important thing about this hotel. I think it’s too expensive though for what they offer: $225 wo breakfast. Also the isolation is poor where you can hear what’s going outside your door at all times. And there was also a stuffy smell to my room.
Viaggiatore verificato
Soggiorno di 1 notte a marzo 2019
Risposta di Deniz Isikci, il giorno 26 mar 2019
Dear Guest,
Thank you for sharing your feedback with us.
While I am happy to note your compliments regarding the safety & security at the hotel I deeply regret that we were unable to deliver a completely satisfactory experience during your recent stay.
Your feedback regarding soundproofing and the odour in the room have been duly noted and I have taken it up with the concerned leadership teams.
I sincerely hope that you will provide us with an opportunity to provide you with an enhanced experience should your travels bring you to Abuja again.
Warm regards,
Deniz Isikci
General Manager
10/10 Eccellente
Viaggiatore verificato
12 feb 2019
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Viaggiatore verificato
Soggiorno di 1 notte a gennaio 2019
Risposta di Deniz, il giorno 4 apr 2019
Dear Guest,
Thank you for taking the time to leave your feedback.
We are pleased to learn from your rating that we were able to serve you well.
We hope to remain as your preferred hotel in the city.
Warm regards,
Deniz Isikci
General Manager
6/10 Soddisfacente
Viaggiatore verificato
6 feb 2019
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
A morden hotel
I was at Fraser Suites on a business trip for 4 nights. The hotel is Morden and clean except for little noticeable mould around the shower edges. My only main complain was that I had cold showers for the first two mornings. I called the reception on the 2nd morning and waited for the assistance that she said was coming, which never came. I was late for work that morning and had to take a cold shower. It only got resolved when I went to speak with the reception in the evening. My room was also opposite the lift and people coming off the lift late at night disturbed my sleep.
Viaggiatore verificato
Soggiorno di 4 notti a gennaio 2019
Risposta di Deniz, il giorno 15 feb 2019
Dear Guest,
Thank you for sharing the feedback of your recent stay with us.
While I am pleased to note your compliments on our rooms, I apologize that we were unable to live up to your expectations with your dining experience and hot water supply on this last stay. I am truly sorry for all the inconveniences you faced. I assure you that all your points of observation and concern have been personally addressed by me with the related leadership teams. Most of them concern very basic standards and services that one would expect from a hotel such as ours, and which have always been our strength. Your feedback has provided ample and specific inputs for us to work upon and improve.
Once again, please accept my sincere apologies for the inconsistencies you experienced in our hospitality on this recent stay. I call upon your understanding and generosity of spirit to give us another chance to prove that your last experience is really not the norm at our hotel. I am confident that if and when you do choose to visit us again, your experience will be vastly improved.
We look forward to welcoming you back.
Warm regards,
Deniz Isikci
General Manager
8/10 Buono
Ovie
2 gen 2019
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Ovie
Soggiorno di 1 notte a dicembre 2018
Risposta di Deniz, il giorno 15 feb 2019
Dear Mr. Joshua,
Thank you for taking the time to rate us on Hotels.com
We are pleased to learn from your rating that we were able to serve you well.
We look forward to welcoming you back soon.
Warm regards,
Deniz Isikci
General Manager
10/10 Eccellente
Viaggiatore verificato
28 dic 2018
It was clean and nice. The employees were very helpful and the hotel room we very modern.
Viaggiatore verificato
Soggiorno di 1 notte a dicembre 2018
Risposta di Deniz, il giorno 2 gen 2019
Dear Guest,
Thank you for sharing your feedback with us.
Thank you so much for your positive comments regarding our rooms, cleanliness and most importantly, our staff.
The Fraser experience is all about people working together to create beautiful memories for all our guests, and I am delighted to note that we were able to serve you well.
We look forward to welcoming you many more times.
The entire team at The Oberoi joins me in wishing you a joyous and fulfilling 2019.
Warm regards,
Deniz Isikci
General Manager
10/10 Eccellente
Viaggiatore verificato
1 ott 2018
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Absolutely fabulous hotel! Impeccable service and very comfortable rooms. Definately staying here again.
Viaggiatore verificato
Soggiorno di 2 notti a settembre 2018
Risposta di Deniz, il giorno 5 ott 2018
Dear Guest,
Thank you for choosing to stay at Fraser Suites Abuja and for taking the time to share your review.
Your generous appreciation of all aspects of our hotel is very encouraging. I have personally shared your feedback about the excellent service you received with the entire team and they are thrilled to receive your compliments.
The team and I are grateful for the opportunity to have been of service to you and will look forward to welcoming you back many more times.
Warm regards,
Deniz Isikci
10/10 Eccellente
Viaggiatore verificato
28 set 2018
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Viaggiatore verificato
Soggiorno di 2 notti a settembre 2018
Risposta di Deniz, il giorno 5 ott 2018
Dear Guest,
Thank you for choosing to stay at Fraser Suites Abuja and for taking the time to share your review.
Your generous appreciation of all aspects of our hotel is very encouraging. I have personally shared your feedback about the excellent service you received with the entire team and they are thrilled to receive your compliments.
The team and I are grateful for the opportunity to have been of service to you and will look forward to welcoming you back many more times.
Warm regards,
Deniz Isikci
10/10 Eccellente
Susan
17 set 2018
Great Hotel
The staff was outstanding
Susan
Soggiorno di 1 notte a settembre 2018
Risposta di Deniz, il giorno 19 set 2018
Dear Ms Williamson,
Thank you so much for choosing to stay with us at Fraser Suites Abuja and sharing your feedback.
Our team and their service orientation towards creating guest delight are our greatest strengths and I am extremely happy to see that they have been acknowledged by you.
My team and I hope to have you back with us soon to enjoy our hospitality once again.
Warm regards,
Deniz Isikci
General Manager
10/10 Eccellente
Milu, Orlando
13 set 2018
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
It is clean and cosy. This was my third stay at the hotel
Milu
Soggiorno di 5 notti a settembre 2018
Risposta di Deniz, il giorno 14 set 2018
Dear Dr. Muyanga,
Thank you for taking time to share your review and for your continued patronage.
Our endeavour remains to always deliver delightful and personalized service to all our guests. I am so happy to note that we were able to do so for you. I will certainly share your kind words of appreciation to the entire team. Such feedback is always a source of encouragement for us.
We look forward to your continued visits.
Warm regards,
Deniz Isikci
General Manager
10/10 Eccellente
Byron
11 giu 2018
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
This was by far the best hotel I've stayed in the city of Abuja. Restaurant was great, Room was excellent. Service was excellent.
Byron
Soggiorno di 3 notti a giugno 2018
Risposta di Fraser Suites Abuja, il giorno 12 giu 2018
Dear Mr. Bullock,
Thank you for choosing to stay at Fraser Suites during your business trip to Abuja and for taking the time to share your feedback.
We greatly appreciate knowing we could contribute positively to your hotel experience. Your compliments for our hotel staff have been accepted with genuine delight and gratitude by the team at the hotel.
Thank you once again for giving us an opportunity to showcase our hospitality and we look forward to the pleasure of welcoming you back soon.
Warm regards,
Deniz Isikci
General Manager
6/10 Soddisfacente
Viaggiatore verificato
29 mag 2018
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Lovely hotel, but it is a non-alcohol establishmen
The hotel was lovely, the room was very good and well furbished. We were disappointed to arrive and find that it was a no alcohol establishment. I could not find this listed anywhere on hotels.com website. There is a store nearby, but it is closed on Sundays.
Viaggiatore verificato
Soggiorno di 1 notte a maggio 2018
Risposta di Fraser Suites Abuja, il giorno 12 giu 2018
Dear Mr. Peterman,
Thank you for choosing to stay at Fraser Suites during your business trip to Abuja and for taking the time to share your feedback.
We greatly appreciate knowing we could contribute positively to your hotel experience. Your compliments for our hotel staff have been accepted with genuine delight and gratitude by the team at the hotel.
I acknowledge your comment on our no alcohol policy and apologize for the inconvenience caused to you due to the lack of information on Hotels.com website.
Thank you once again for giving us an opportunity to showcase our hospitality and we look forward to the pleasure of welcoming you back soon.
Warm regards,
Deniz Isikci
General Manager