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Recensioni per DoubleTree by Hilton Agra

5 out of 5
DoubleTree by Hilton Agra
B/H - 1&2, Taj Nagri Phase II, Agra, Uttar Pradesh

Recensioni

9,0

Meraviglioso

Valutazione di 10 - Eccellente. 236 su 349 recensioni" "
Valutazione di 8 - Buono. 74 su 349 recensioni" "
Valutazione di 6 - Soddisfacente. 22 su 349 recensioni" "
Valutazione di 4 - Scarso. 3 su 349 recensioni" "
Valutazione di 2 - Terribile. 14 su 349 recensioni" "

9,2/10

Pulizia

9,2/10

Personale e servizio

9,2/10

Servizi

9,2/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

anna

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Ottima struttura. Personale eccellente e breakfast di buon livello
Soggiorno di 1 notte a maggio 2023
Risposta di Shyam Kumar, il giorno 28 nov 2023
Dear Guest, Thank you for taking the time to share your recent experience at the DoubleTree by Hilton Agra with us. Your feedback is highly appreciated, as it enables us to constantly monitor and improve the care and service we endeavour to provide to our guests. We hope you choose to stay with us again whenever your travel needs bring you back to Agra. Regards, Shyam Kumar General Manager

10/10 Eccellente

Michele, Padova

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ottima struttura ad Agra, colazione eccellente e lobby molto bella di design
Soggiorno di 1 notte a febbraio 2020
Risposta di Front Office Manager, il giorno 17 feb 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Struttura recente e mantenuta in buone condizioni. Offerta della colazione non all’altezza della categoria.
Soggiorno di 2 notti ad aprile 2019
Risposta di DT Champs, il giorno 23 apr 2019
Dear Guest, Greetings from Agra, the land of Taj Mahal! Thank you for choosing to stay with us on your visit to the city and taking the time to send us your valuable feedback post departure. It is our constant endeavor to delight all our guests and give them a memorable experience. I have also noted your feedback for the breakfast which we have addressed with the concerned department heads for review and corrective actions wherever applicable. I sincerely hope you will give us another opportunity to serve you. I do hope that this experience will not deter you from staying with us again and we look forward to welcoming you back in the not too distant future. Please let me know if I can be of any further assistance till then. Sincerely Vinodh Ramamurthy General Manager

10/10 Eccellente

Ilaria

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera

10/10 Eccellente

Claudio, Milano

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
OTTIMO HOTEL
Ho soggiornato presso il Double Tree per 4 notti con la mia famiglia (ho 4 bambini di 7 mesi, 2, 4 e 5 anni). Siamo stati benissimo: la struttura e' moderna e mantenuta molto bene, le camere spaziose e confortevoli e il personale molto gentile ed efficiente. Durante il primo giorno della vacanza mia moglie si e' rotta un piede e il personale dell'albergo ci ha messo a disposizione una sedia a rotelle per tutto il resto del soggiorno: GENTILISSIMI!

10/10 Eccellente

Albert

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice pool and good breakfast.
Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

sanjay

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent stay, very close to Taj, staff is all out to make your stay memorable
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

sanjay

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent place, value for money
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Romeli, Benbrook

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Romeli, Benbrook

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024

10/10 Eccellente

Navdeep

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very beautiful and very comfortable place to stay with family and friends.
Soggiorno di 1 notte a marzo 2024

2/10 Terribile

Sachin

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Bad
Soggiorno di 5 notti a dicembre 2023

8/10 Buono

Harmeet

Soggiorno di 2 notti a febbraio 2024

10/10 Eccellente

Kavita

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This has been the best experience for myself and my friends. The staff are the best in the world. Friendly and attentive from start to finish. Akash at the front desk has been more than exceptional. We will not only remember the Taj Mahal but the hospitality from the staff at the double tree, Namaste
Soggiorno di 2 notti a febbraio 2024

6/10 Soddisfacente

P

Viaggio di gruppo
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
OK but wouldn’t recommend
It’s a big hotel that had a lot of events on during our stay. Very busy at breakfast- on our last morning we had to sit in a cold bar as restaurant was full. Rooms comfortable enough but rest of hotel freezing cold during our January stay - most guests are dinner in coats and hats! Check out delayed by errors in the bill.
Soggiorno di 3 notti a gennaio 2024

8/10 Buono

Kelly

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Nice hotel but consider eating elsewhere
Nice hotel with nice facilities but the worst buffet dinner I had in a month of staying in India. Limited options. Very average. Otherwise nice room and comfortable stay.
Soggiorno di 1 notte a gennaio 2024

8/10 Buono

katsuaki

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024

10/10 Eccellente

Kamlesh

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024

8/10 Buono

Guido

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
All you need and all the assistance you need in one place..
Soggiorno di 2 notti a gennaio 2024

10/10 Eccellente

Rahul

Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Arvind Kumar

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023

8/10 Buono

Kamal

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Check in with Esha was excellent. She is truly a top notch professional. Abhishek at the breakfast buffet works at warp speed. Lobby is nicely done. Rooms are very comfortable and washrooms are excellent. Water temperature and pressure in the shower is excellent. We did see one or two small cockroaches. Also, there hotel lobby and the floor hallways could have better ventilation. Curtains could be better as well. Gym was great. In room dining service was good. Breakfast buffet is good - but not great.
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

David, CARINA

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The Double Tree Hilton Agra provides all of the features one would normally associate with this brand. Akanksha at front of house arrange two tours and we had a first rate guide for both of them. Vishnu’s warm greeting each time we entered made it feel like coming into a warm and friendly home. Very happy to have chosen this for our first night in India.
Soggiorno di 1 notte a dicembre 2023

6/10 Soddisfacente

Veronica

Viaggio di gruppo
Mi è piaciuto: Personale e servizio e servizi
The night we checked into the room there were dishes on the hallway and the next day they were still there. The front look beautiful and clean but once you left that area is a different story.
Soggiorno di 1 notte a novembre 2023
Risposta di Shyam Kumar, il giorno 28 nov 2023
Dear Guest, Greetings from Agra, the land of Taj Mahal! Thank you for choosing to stay with us on your visit to the city and taking the time to send us your valuable feedback post departure. It is our constant endeavour to delight all our guests and ensure a seamless experience. We are glad that you enjoyed your stay with us and the team was able to deliver the right moments of truth during your stay with us. The team and I look forward to welcoming you back in the not too distant future. Sincerely, Shyam Kumar General Manager

10/10 Eccellente

Orhan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very comfortable stay. Good location to find restaurants and street foods. Several minutes to the Taj mahal and Agra Fort.
Soggiorno di 1 notte a ottobre 2023
Risposta di Shyam Kumar, il giorno 29 nov 2023
Dear Guest, Greetings from Agra, the land of Taj Mahal! Thank you for choosing to stay with us on your visit to the city and taking the time to send us your valuable feedback post departure. It is our constant endeavour to delight all our guests and ensure a seamless experience. We are glad that you enjoyed your stay with us and the team was able to deliver the right moments of truth during your stay with us. The team and I look forward to welcoming you back in the not too distant future. Sincerely, Shyam Kumar General Manager

6/10 Soddisfacente

Henryk

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is a nice hotel with somewhat old decoration in the room. It was clean, except for the carpets in the corridors, which looked old and dirty. It has a nice pool and a nice view at Taj Mahal (from far away though). I had mixed experience at the hotel restaurant. In the evening, the Indian food was excellent. However in the morning, after lengthy waiting (40 mins) I got uncooked tandori dishes: paneer still full of water inside and chicken tikka with pink uncooked meet inside. Indian beer was not available this evening, and I could not order Margarita because the hotel run out of tequila. Three small beers and two Indian side dishes in the evening were 50 USD. One whisky sour and two Indian side dishes were 35 USD in the morning. The hotel booking without food was 68 USD. I believe that a restaurant that charges so high should be of really good quality. I was disappointed.
Soggiorno di 1 notte a ottobre 2023
Risposta di Shyam Kumar, il giorno 28 nov 2023
Dear Guest, Greetings from Agra, the land of Taj Mahal! Thank you for choosing to stay with us on your visit to the city and taking the time to send us your valuable feedback post departure. It is our constant endeavour to delight all our guests and ensure a seamless experience. We are glad that you enjoyed your stay with us and the team was able to deliver the right moments of truth during your stay with us. The team and I look forward to welcoming you back in the not too distant future. Sincerely, Shyam Kumar General Manager

10/10 Eccellente

Tina

Viaggio di gruppo
Mi è piaciuto: Servizi
Excellent service!
Soggiorno di 2 notti a ottobre 2023
Risposta di Shyam Kumar, il giorno 29 nov 2023
Dear Guest, Greetings from Agra, the land of Taj Mahal! Thank you for choosing to stay with us on your visit to the city and taking the time to send us your valuable feedback post departure. It is our constant endeavour to delight all our guests and ensure a seamless experience. We are glad that you enjoyed your stay with us and the team was able to deliver the right moments of truth during your stay with us. The team and I look forward to welcoming you back in the not too distant future. Sincerely, Shyam Kumar General Manager

6/10 Soddisfacente

ravinder s

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Pulizia
Soggiorno di 2 notti a ottobre 2023
Risposta di Shyam Kumar, il giorno 28 nov 2023
Dear Guest, Greetings from Agra, the land of Taj Mahal! Thank you for choosing to stay with us on your visit to the city and taking the time to send us your valuable feedback post departure. It is our constant endeavour to delight all our guests and ensure a seamless experience. We are glad that you enjoyed your stay with us and the team was able to deliver the right moments of truth during your stay with us. The team and I look forward to welcoming you back in the not too distant future. Sincerely, Shyam Kumar General Manager

2/10 Terribile

Nazuk

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Does not deserve 5 star rating in any capacity. First got a room with a broken air conditioner. Then a room with a broken exhaust. Then the water kettle was broken. The room is quite dirty. Then ordered a cup of tea and toast. It was 500 rupees and was delivered without a knife. When asked for knife it wasn’t delivered for 20 mins by which time both tea and toast were ice cold. Zero apologies, and nothing was done to make it right. Just appalled by the service and the attitude of the staff. Would not recommend to anyone.
Risposta di Shyam Kumar, il giorno 28 nov 2023
Dear Guest, Greetings from Agra, the land of Taj Mahal! Thank you for choosing to stay with us on your visit to the city and taking the time to send us your valuable feedback post departure. It is our constant endeavour to delight all our guests and ensure a seamless experience. We are glad that you enjoyed your stay with us and the team was able to deliver the right moments of truth during your stay with us. The team and I look forward to welcoming you back in the not too distant future. Sincerely, Shyam Kumar General Manager

8/10 Buono

Vijendra

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
There were kokroch in the room
Soggiorno di 1 notte a settembre 2023
Risposta di Shyam Kumar, il giorno 18 set 2023
Dear Guest, Greetings from Agra, the land of Taj Mahal! Thank you for choosing to stay with us on your visit to the city and taking the time to send us your valuable feedback post departure. It is our constant endeavour to delight all our guests and ensure a seamless experience. We are glad that you enjoyed your stay with us and the team was able to deliver the right moments of truth during your stay with us. The team and I look forward to welcoming you back in the not too distant future. Sincerely, Shyam Kumar General Manager

10/10 Eccellente

Maritza

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad agosto 2023
Risposta di Shyam Kumar, il giorno 18 set 2023
Dear Guest, Greetings from Agra, the land of Taj Mahal! Thank you for choosing to stay with us on your visit to the city and taking the time to send us your valuable feedback post departure. It is our constant endeavour to delight all our guests and ensure a seamless experience. We are glad that you enjoyed your stay with us and the team was able to deliver the right moments of truth during your stay with us. The team and I look forward to welcoming you back in the not too distant future. Sincerely, Shyam Kumar General Manager

10/10 Eccellente

Joji

Soggiorno di 1 notte ad agosto 2023
Risposta di Shyam Kumar, il giorno 18 set 2023
Dear Guest, Greetings from Agra, the land of Taj Mahal! Thank you for choosing to stay with us on your visit to the city and taking the time to send us your valuable feedback post departure. It is our constant endeavour to delight all our guests and ensure a seamless experience. We are glad that you enjoyed your stay with us and the team was able to deliver the right moments of truth during your stay with us. The team and I look forward to welcoming you back in the not too distant future. Sincerely, Shyam Kumar General Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good Place, close to lot of activities
It's a nice place and we had a good time. The reception staff (Esha) was good, Atul wait staff at the breakfast place took note of our needs and provided a good service. Overall it was a good time spent...
Soggiorno di 2 notti a luglio 2023
Risposta di Shyam Kumar, il giorno 18 set 2023
Dear Guest, Greetings from Agra, the land of Taj Mahal! Thank you for choosing to stay with us on your visit to the city and taking the time to send us your valuable feedback post departure. It is our constant endeavour to delight all our guests and ensure a seamless experience. I have noted your appreciation for Esha and the same has been communicated to her in the right forum. It is such positive comments from our valuable guests that encourage the team to strive and excel to create everlasting memories for our guests. We are glad that you enjoyed your stay with us and the team was able to deliver the right moments of truth during your stay with us. The team and I look forward to welcoming you back in the not too distant future. Sincerely, Shyam Kumar General Manager

10/10 Eccellente

Venkatesh

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very nice place to stay if visiting Taj Mahal. Dining options are excellent. Staff is very helpful and polite.
Soggiorno di 1 notte a luglio 2023
Risposta di Shyam Kumar, il giorno 28 nov 2023
Dear Guest, Thank you for taking the time to share your recent experience at the DoubleTree by Hilton Agra with us. Your feedback is highly appreciated, as it enables us to constantly monitor and improve the care and service we endeavour to provide to our guests. We hope you choose to stay with us again whenever your travel needs bring you back to Agra. Regards, Shyam Kumar General Manager

2/10 Terribile

Breena

Viaggio di gruppo, Viaggio di coppia, Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The management staff, especially the front desk assistant manager Amit, were awful. They were unaccommodating, rude, arrogant, unhelpful, and misogynistic. The rooms were just okay - shower didn’t drain, you can’t actually watch anything on the TV, etc.. The breakfast buffet was decent and the staff there were good. Overall, it was so shocking to be treated so poorly that I will never stay in a Hilton ever again.
Soggiorno di 2 notti a luglio 2023
Risposta di Shyam Kumar, il giorno 28 nov 2023
Dear Guest, Greetings from Agra, the land of Taj Mahal! Thank you for choosing to stay with us on your visit to the city and taking the time to send us your valuable feedback post departure. It is our constant endeavour to delight all our guests and ensure a seamless experience. We are glad that you enjoyed your stay with us and the team was able to deliver the right moments of truth during your stay with us. The team and I look forward to welcoming you back in the not too distant future. Sincerely, Shyam Kumar General Manager

10/10 Eccellente

Ali

Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Upscale nice and clean Hotel.
Really nice and clean upscale hotel in Agra.
Soggiorno di 1 notte a luglio 2023
Risposta di Shyam Kumar, il giorno 28 nov 2023
Dear Guest, Greetings from Agra, the land of Taj Mahal! Thank you for choosing to stay with us on your visit to the city and taking the time to send us your valuable feedback post departure. It is our constant endeavour to delight all our guests and ensure a seamless experience. We are glad that you enjoyed your stay with us and the team was able to deliver the right moments of truth during your stay with us. The team and I look forward to welcoming you back in the not too distant future. Sincerely, Shyam Kumar General Manager

2/10 Terribile

Premratan

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Dirty old towels and comforters. Missing basic toiletries. Staff was rude.
Soggiorno di 1 notte a giugno 2023
Risposta di Shyam Kumar, il giorno 28 nov 2023
Dear Guest, Greetings from DoubleTree by Hilton Agra!!Thank you for choosing to stay with us on your visit to the city and taking the time to send us your valuable feedback post departure. It is our constant endeavour to delight all our guests and give them a memorable experience. I have taken note of the concerns you have made and put to good use in our endeavour to provide the highest standards of care and service to our guests. We hope you choose to stay with us again whenever your travel needs bring you back to Agra. Sincerely, Shyam Kumar General Manager

4/10 Scarso

Premratan

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Dirty towels, missing toiletries, dirty comforters
Soggiorno di 1 notte a giugno 2023
Risposta di Shyam Kumar, il giorno 28 nov 2023
Dear Guest, Greetings from DoubleTree by Hilton Agra!!Thank you for choosing to stay with us on your visit to the city and taking the time to send us your valuable feedback post departure. It is our constant endeavour to delight all our guests and give them a memorable experience. I have taken note of the concerns you have made and put to good use in our endeavour to provide the highest standards of care and service to our guests. We hope you choose to stay with us again whenever your travel needs bring you back to Agra. Sincerely, Shyam Kumar General Manager

2/10 Terribile

Ya fang

Soggiorno di 2 notti a giugno 2023
Risposta di Shyam Kumar, il giorno 28 nov 2023
Dear Guest, Thank you for taking the time to share your recent experience at the DoubleTree by Hilton Agra with us. Your feedback is highly appreciated, as it enables us to constantly monitor and improve the care and service we endeavour to provide to our guests. We hope you choose to stay with us again whenever your travel needs bring you back to Agra. Regards, Shyam Kumar General Manager

6/10 Soddisfacente

P S

Soggiorno di 1 notte a giugno 2023
Risposta di Shyam Kumar, il giorno 28 nov 2023
Dear Guest, Thank you for taking the time to share your recent experience at the DoubleTree by Hilton Agra with us. Your feedback is highly appreciated, as it enables us to constantly monitor and improve the care and service we endeavour to provide to our guests. We hope you choose to stay with us again whenever your travel needs bring you back to Agra. Regards, Shyam Kumar General Manager

6/10 Soddisfacente

Durga

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Over all its OK but rooms are small and not much options to choose online.
Soggiorno di 1 notte a giugno 2023
Risposta di Shyam Kumar, il giorno 28 nov 2023
Dear Guest, Thank you for taking the time to share your recent experience at the DoubleTree by Hilton Agra with us. Your feedback is highly appreciated, as it enables us to constantly monitor and improve the care and service we endeavour to provide to our guests. We hope you choose to stay with us again whenever your travel needs bring you back to Agra. Regards, Shyam Kumar General Manager

10/10 Eccellente

Kirsty

Soggiorno di 2 notti a maggio 2023
Risposta di Shyam Kumar, il giorno 28 nov 2023
Dear Guest, Greetings from Agra, the land of Taj Mahal! Thank you for choosing to stay with us on your visit to the city and taking the time to send us your valuable feedback post departure. It is our constant endeavour to delight all our guests and ensure a seamless experience. We are glad that you enjoyed your stay with us and the team was able to deliver the right moments of truth during your stay with us. The team and I look forward to welcoming you back in the not too distant future. Sincerely, Shyam Kumar General Manager

10/10 Eccellente

Lalith

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I recently had the pleasure of staying at DoubleTree by Hilton Agra, and it was a truly memorable experience. The luxurious accommodations and exceptional service made my stay nothing short of perfect. The hotel is conveniently located just two kilometres from the Taj Mahal, which can be seen from the hotel at a distance. However, what made our stay stand out was the attentive and courteous staff, who went above and beyond to make us feel comfortable. From the moment we arrived at the gate to our check-out, every touchpoint was well-rounded, from the front office to the food and beverage and engineering departments. We especially enjoyed the dinner and breakfast buffet, which offered a variety of delicious cuisine. The staff was wonderful, and the hotel was well-maintained. Both check-in and check-out were professionally handled. I must credit the management for creating such a professional work culture that gives the staff autonomy to make the necessary decisions to make guests comfortable. Overall, I highly recommend DoubleTree by Hilton Agra for anyone looking for a luxurious and unforgettable hotel experience.
Soggiorno di 1 notte a maggio 2023
Risposta di Shyam Kumar, il giorno 28 nov 2023
Dear Guest, Thank you for taking the time to share your recent experience at the DoubleTree by Hilton Agra with us. Your feedback is highly appreciated, as it enables us to constantly monitor and improve the care and service we endeavour to provide to our guests. We hope you choose to stay with us again whenever your travel needs bring you back to Agra. Regards, Shyam Kumar General Manager

2/10 Terribile

Richard

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
My experience at this hotel was horrible. A tupperware company paid them to use one of their halls for a venue and this group blasted noise so loud all night. When I approached the front desk, the lady lied that they had no other rooms available to transfer away from the noise. After going back up to the room and again hearing the super loud noise and base, I went down again to complain. This is where I asked for management. They said they'll move rooms and to call 0 when I'm packed. I said I've tried calling 0 many times before already tonight and that no one was answering. They said that should now be fixed. Huge red flag. THEY WERE IGNORING THEIR GUESTS because of the loud music that was coming from the venue. I will never go to this hotel again. For the management reading this review, here is a pro tip: don't be in the venue business and also hotel business where you serve guests rooms for people wanting to you know, like sleep at night.
Risposta di Shyam Kumar, il giorno 28 nov 2023
Dear Guest, Thank you for taking the time to share your recent experience at the DoubleTree by Hilton Agra with us. Your feedback is highly appreciated, as it enables us to constantly monitor and improve the care and service we endeavour to provide to our guests. We hope you choose to stay with us again whenever your travel needs bring you back to Agra. Regards, Shyam Kumar General Manager

10/10 Eccellente

Mohit

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful property , amazing staff , delicious food . Overall great service
Soggiorno di 1 notte a maggio 2023
Risposta di Shyam Kumar, il giorno 28 nov 2023
Dear Guest, Greetings from Agra, the land of Taj Mahal! Thank you for choosing to stay with us on your visit to the city and taking the time to send us your valuable feedback post departure. It is our constant endeavour to delight all our guests and ensure a seamless experience. We are glad that you enjoyed your stay with us and the team was able to deliver the right moments of truth during your stay with us. The team and I look forward to welcoming you back in the not too distant future. Sincerely, Shyam Kumar General Manager

6/10 Soddisfacente

GAGANBIR

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad aprile 2023
Risposta di Shyam Kumar, il giorno 28 nov 2023
Dear Guest,Greetings from DoubleTree by Hilton Agra!!Thank you for choosing to stay with us on your visit to the city and taking the time to send us your valuable feedback post departure.It is our constant endeavour to delight all our guests and give them a memorable experience. I have taken note of the concerns you have made and put to good use in our endeavour to provide the highest standards of care and service to our guests. We hope you choose to stay with us again whenever your travel needs bring you back to Agra. Sincerely,Shyam KumarGeneral Manager

2/10 Terribile

Yik Yu Derek

Soggiorno di 1 notte ad aprile 2023
Risposta di Shyam Kumar, il giorno 28 nov 2023
Dear Guest, Greetings from DoubleTree by Hilton Agra!!Thank you for choosing to stay with us on your visit to the city and taking the time to send us your valuable feedback post departure. It is our constant endeavour to delight all our guests and give them a memorable experience. I have taken note of the concerns you have made and put to good use in our endeavour to provide the highest standards of care and service to our guests. We hope you choose to stay with us again whenever your travel needs bring you back to Agra. Sincerely, Shyam Kumar General Manager

10/10 Eccellente

Sarah

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Gorgeous Staff very friendly and welcoming
Soggiorno di 2 notti ad aprile 2023
Risposta di Shyam Kumar, il giorno 28 nov 2023
Dear Guest, Thank you for taking the time to share your recent experience at the DoubleTree by Hilton Agra with us. Your feedback is highly appreciated, as it enables us to constantly monitor and improve the care and service we endeavour to provide to our guests. We hope you choose to stay with us again whenever your travel needs bring you back to Agra. Regards, Shyam Kumar General Manager

10/10 Eccellente

Surya

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad aprile 2023
Risposta di Shyam Kumar, il giorno 28 nov 2023
Dear Guest, Thank you for taking the time to share your recent experience at the DoubleTree by Hilton Agra with us. Your feedback is highly appreciated, as it enables us to constantly monitor and improve the care and service we endeavour to provide to our guests. We hope you choose to stay with us again whenever your travel needs bring you back to Agra. Regards, Shyam Kumar General Manager

10/10 Eccellente

Cherif

Soggiorno di 1 notte a marzo 2023
Risposta di Shyam Kumar, il giorno 28 nov 2023
Dear Guest, Greetings from Agra, the land of Taj Mahal! Thank you for choosing to stay with us on your visit to the city and taking the time to send us your valuable feedback post departure. It is our constant endeavour to delight all our guests and ensure a seamless experience. We are glad that you enjoyed your stay with us and the team was able to deliver the right moments of truth during your stay with us. The team and I look forward to welcoming you back in the not too distant future. Sincerely, Shyam Kumar General Manager