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Recensioni per Grand Mercure Agra

5 out of 5
Grand Mercure Agra
Fatehabad Road, Agra, Uttar Pradesh

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 64 su 151 recensioni" "
Valutazione di 8 - Buono. 50 su 151 recensioni" "
Valutazione di 6 - Soddisfacente. 22 su 151 recensioni" "
Valutazione di 4 - Scarso. 5 su 151 recensioni" "
Valutazione di 2 - Terribile. 10 su 151 recensioni" "

8,6/10

Pulizia

8,2/10

Personale e servizio

8,0/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Struttura da sogno e personale incredibilmente accogliente, non perdetevelo!
Soggiorno di 1 notte a marzo 2019
Risposta di Lokendra Singh Chauhan, il giorno 22 lug 2021
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely

10/10 Eccellente

Elisa, Rovello Porro

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nulla da dire!
Premettendo che non è un 5 stelle europeo, non c'è comunque nulla di cui lamentarsi. Camera bella e pulita, personale cortese. Posizione non eccezionale.
Soggiorno di 1 notte a maggio 2017
Risposta di Lokendra, il giorno 12 mar 2019
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope

10/10 Eccellente

Apurwa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The complete team is very friendly. Worth the money. Nothing to dislike.
Soggiorno di 1 notte a marzo 2024

10/10 Eccellente

Pi-Yu

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024

10/10 Eccellente

Srinivas, Winona

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024

6/10 Soddisfacente

Amanda

Soggiorno di 2 notti a gennaio 2024
Risposta di LOKENDRA, il giorno 20 gen 2024
Dear Valued Guest, thank you for posting your review of Grand Mercure Agra We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

6/10 Soddisfacente

Amina

Hôtel très loin du 5 étoiles
En cherchant un hôtel sur agra. Venant de France et connaissant le groupe Accor j ai choisi mercure pour ne pas avoir de mauvaises surprises. Mais malheureusement j'étais très déçue. Au niveau du check in un monsieur était là sur son ordinateur et nous avons attendu 10 min dans quim ne prenne en charge . On pensait qu il était occupait nous avons fait la queue sans rien demander. Par contre un autre couple arrive directement vers lui et commence le check in alors qu'on était là depuis longtemps. Ce n'est pas du tout un service 5 étoiles. Le tapis de la chambre était tout simplement sale la chambre doit être rénover. Et le tapis sentait une odeur de chaussettes. Le dîner était simple mais avc un bon service Le petit dej: alors le petit dej était correct mais j ai assisté à une scene où le chef et deux personnel insistait a ce que une touriste donne son avis trip advisor en insistant a mettre 5 étoiles je trouve ce comportement inacceptable et pas du tout professionnel. Je ne vous conseille pas cet hôtel a agra
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Lakshman

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent overall.
Soggiorno di 1 notte a dicembre 2023
Risposta di LOKENDRA, il giorno 11 dic 2023
Dear Valued Guest, thank you for posting your review of Grand Mercure Agra We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

10/10 Eccellente

Mathilde

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Bon hôtel de passage
Bel hotel,chambre silencieuse. Restaurant buffet très bruyant !
Soggiorno di 1 notte a novembre 2023
Risposta di LOKENDRA , il giorno 16 nov 2023
Dear Valued Guest, thank you for posting your review of Grand Mercure Agra We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

10/10 Eccellente

Francesca

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was perfect!very modern and luxury hotel All services are superb but the best is the staff Always with a smile,friendly and helpful 5 stras
Risposta di LOKENDRA, il giorno 9 nov 2023
Dear Valued Guest, thank you for posting your review of Grand Mercure Agra We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

2/10 Terribile

Shobhana

Soggiorno di 1 notte a novembre 2023
Risposta di LOKENDRA, il giorno 16 nov 2023
Dear Valued Guest, thank you for posting your review of Grand Mercure Agra We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

10/10 Eccellente

Raven

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great Trip!
Great stay in Agra! Nice and clean rooms. The beds were comfortable, with a view of the Taj Mahal from the room. I enjoyed dinner on the rooftop and the breakfast was also good!
Soggiorno di 1 notte a ottobre 2023
Risposta di LOKENDRA, il giorno 9 nov 2023
Dear Valued Guest, thank you for posting your review of Grand Mercure Agra We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

10/10 Eccellente

Angelo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
.
Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

makoto

Soggiorno di 1 notte a maggio 2023

4/10 Scarso

Maia

Viaggio di gruppo
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The view of the Taj Mahal from the ‘Taj facing’ room is completely falsely advertised. Whilst it does face the Taj Mahal, it’s so much further away than in the picture, which is definitely photoshopped. Had I known this, I would absolutely not have paid the additional cost for this room. I was asked in passing by a male member of staff for my room number for no apparent reason, something that made me feel uncomfortable as a lone female traveller - I thought this was unecessary and inappropriate as there was no clear justification. My peephole was also installed incorrectly so that there was a gap and one was able to look in from the outside. This made me feel even more unsafe. There is a bizarre atmosphere in the lobby - loads of people waiting around and the staff at the front desk always seem to be busy but without actually seeing to anyone. They blast the same 3 songs on repeat and much too loudly. I would not recommend booking trips and services through the hotel travel agent, they will constantly try to upsell you and it’s a total ripoff. The hotel bars and restaurants are advertised differently but all share the exact same menu.

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a marzo 2023

8/10 Buono

Cinthya Rebeca

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Todo estuvo muy bien y el personal atento. El spa podría mejorar ya que no hay música relajante durante los servicios y tampoco apagan la luz.

8/10 Buono

Siamak

Soggiorno di 1 notte a febbraio 2023

10/10 Eccellente

Sushila

Soggiorno di 1 notte a febbraio 2023

8/10 Buono

Salim

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice and clean
Soggiorno di 1 notte a gennaio 2023

4/10 Scarso

Cindy

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
It was cold and damp in the room. The property was not anywhere near as nice as it seemed on the website. We could not use heat in the room, and we had to use A/C just to try to fight the wetness in the room, so we were freezing and woke up with a cough. The "Taj Mahal view" is non-existent as it is too foggy at this time of year, but they do not tell you that when they up-sell the deluxe room. I would have rather stayed at a Marriott or Hilton for the same price and regret that we didn't. I hate to leave a negative review, but that is our experience, and I would not recommend this place. The rooftop bar/restaurant, however, was fine, and the staff up there was good. They gave me some bad red wine that had turned to vinegar basically, but they opened a new bottle when we pointed it out. Food was good.

2/10 Terribile

Linu

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Waste hotel
Soggiorno di 1 notte a luglio 2022

10/10 Eccellente

Robyn

Soggiorno di 2 notti a maggio 2022

6/10 Soddisfacente

Dilip

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
This hotel advertise as 5* but it's not a 5* hotel. They don't provide welcome drink which was mentioned in the booking. When asked they said they forgot. Room was ok.spacious but toilet needs to be cleaned properly. The staff were very good and polite. Food was not great. They need to improve the quality and standard of the food. Be careful before booking a cab thru the hotel travel desk. I had booked an Innova from Agra to Delhi. I had to wait more than an hour and at last they sent me some other car. When asked they said Innova is not available. I need to wait some more time. I was waiting in the lobby for 1 hr and the travel desk didn't update the status. Overall it was ok but I will not consider staying in the hotel again.
Soggiorno di 1 notte ad aprile 2022
Risposta di LOkendra, il giorno 16 mag 2022
Dear Valued Guest, Greetings from Crystal Sarovar Premiere Agra. Thank you for sharing review of your stay with us. I am disheartened to note your unsatisfactory experience at our hotel. Please be assured that the same has been shared with the concerned team and the department head for corrective measures and improvement. We sincerely thank you for your encouraging our staff efforts. We look forward to your continued support and patronage to Crystal Sarovar Premiere, Agra. I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I would be happy to facilitate it, and look forward to welcoming you at our hotel.

8/10 Buono

Arleni, Bronx

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Unfortunately- we started off with a broken-down bathroom. Smelly, extremely humid with mold smell. Although the room was spacious and bed comfortable. The room itself was very unwelcoming. We, thankfully, without much to do, were moved to a higher floor and what a difference did that make. The room smelled better and felt better. The reception and restaurant are amazing. Bathrooms are comfortable. The pool bar area looked amazing (unfortunately the bar at the top was not being used for obvious reasons). Take note that the area has a lot of construction going on. It is close to the Taj Mahal though and with some food options at walking distance.
Soggiorno di 2 notti a febbraio 2022
Risposta di LOkendra, il giorno 23 mar 2022
Dear Valued Guest, Greetings from Crystal Sarovar Premiere Agra. Thank you for sharing review of your stay with us. I am disheartened to note your unsatisfactory experience at our hotel. Please be assured that the same has been shared with the concerned team and the department head for corrective measures and improvement. We sincerely thank you for your encouraging our staff efforts. We look forward to your continued support and patronage to Crystal Sarovar Premiere, Agra. I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I would be happy to facilitate it, and look forward to welcoming you at our hotel.

6/10 Soddisfacente

Mohamed Imran

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
It is a 3 star hotel
We booked one room with twin bed and another with triple bed. We got very bad and V shaped extra bed for triple bed room. Cant sleep on it. No bath mat, no extra towel for triple bed and need to request each and everything for other ameneties.
Soggiorno di 1 notte a febbraio 2022
Risposta di LOkendra, il giorno 23 feb 2022
Dear Valued Guest, Greetings from Crystal Sarovar Premiere Agra. Thank you for sharing review of your stay with us. I am disheartened to note your unsatisfactory experience at our hotel. Please be assured that the same has been shared with the concerned team and the department head for corrective measures and improvement. We sincerely thank you for your encouraging our staff efforts. We look forward to your continued support and patronage to Crystal Sarovar Premiere, Agra. I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I would be happy to facilitate it, and look forward to welcoming you at our hotel.

8/10 Buono

AMMAR

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good stay at this hotel, but I don't know that the swimming pool is available, and the help disk not told me about it, good breakfast
Soggiorno di 1 notte a settembre 2021
Risposta di Lokendra Singh Chauhan, il giorno 28 set 2021
Dear Sir our pool is operational .

8/10 Buono

Shilpa

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a giugno 2021
Risposta di Lokendra Singh Chauhan, il giorno 10 lug 2021
Dear Valued Guest, Greetings from Crystal Sarovar Premiere Agra. Thank you for sharing review of your stay with us. I am disheartened to note your unsatisfactory experience at our hotel. Please be assured that the same has been shared with the concerned team and the department head for corrective measures and improvement. We sincerely thank you for your encouraging our staff efforts. We look forward to your continued support and patronage to Crystal Sarovar Premiere, Agra. I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I would be happy to facilitate it, and look forward to welcoming you at our hotel.

2/10 Terribile

SOUMENDRA

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
VERY BAD....
There was NO PROMPTNESS for any of the service requirement either by front desk or by the service team. For them 2 minutes is like 20 to 25minutes. TV was not working at all. Registered a complain with Front desk . Maintenance guy came after 30 min. He was keep on go in & out of my room 4 to 5 times with the set up box letting me alert with MASK ON even during late evening ( the time when you actually wants to lie down & relax. after approx. 30 to 40 min. he finally assured me that problem has been rectified & TV will be alright just within min. I did not trust him and asked him to stay back .... I was presuming he was bluffing me . & I was right TV was not working even after 15 min. waiting time as well. I asked them if they could get me a Room change. As we all know now a days most of the hotel are not even 20% occupied. So they could have easily did that. Again they want to check the possibility for 2 min. ....I keep on waiting for another 20 min. & without any action from their end , I slept & probably after 40 min some one get me wake up with door bell & now the Guy was at door step & asked me I can do the room change....( It was probably mid night then. I mean these guys do not have a understanding of time limit & very laid down nature ..... Next Day ..The Bath room has a drainage problem. The bath water did not get proper drainage & literally I had to take bath when the water was logged in up to my feet area. worst stay I ever have in any of the hotel...
Soggiorno di 1 notte a giugno 2021
Risposta di Lokendra Singh Chauhan, il giorno 30 giu 2021
Dear Valued Guest, Greetings from Crystal Sarovar Premiere Agra. Thank you for sharing review of your stay with us. I am disheartened to note your unsatisfactory experience at our hotel. Please be assured that the same has been shared with the concerned team and the department head for corrective measures and improvement. We sincerely thank you for your encouraging our staff efforts. We look forward to your continued support and patronage to Crystal Sarovar Premiere, Agra. I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I would be happy to facilitate it, and look forward to welcoming you at our hotel.

10/10 Eccellente

Yusuf, Delhi

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything is awesome and staff are very friendly
Soggiorno di 1 notte a ottobre 2020
Risposta di Lokendra Singh Chauhan, il giorno 5 ott 2020
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

10/10 Eccellente

Amit

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2020
Risposta di Lokendra Singh Chauhan, il giorno 5 ott 2020
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

6/10 Soddisfacente

Alexander

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2020
Risposta di Lokendra Singh Chauhan, il giorno 22 lug 2021
Nice stay Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely

10/10 Eccellente

MHA, Leicester, UK

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice clean hotel Friendly staff Nice location Amazing breakfast
Soggiorno di 1 notte a febbraio 2020
Risposta di Lokendra Singh Chauhan, il giorno 22 lug 2021
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely

10/10 Eccellente

John

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great Hotel, Superb value for money
Easy to get to, a very good new(ish) property with very friendly staff. Excellent views to Taj from room. Very comfortable bed and room. Very pleased and will return. The roof top bar and restaurant looked great, however, the tables around pool were not hygienic due to visiting pigeons.
Soggiorno di 1 notte a febbraio 2020
Risposta di Lokendra Singh Chauhan, il giorno 22 lug 2021
Nice stay Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely

10/10 Eccellente

Fay, Falkirk

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We were lucky to get a front facing room with a view of the Taj Mahal. The hotel decor was lovely and the staff were v attentive.
Soggiorno di 1 notte a febbraio 2020
Risposta di Lokendra Singh Chauhan, il giorno 5 ott 2020
Lokendra Singh Chauhan

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Some of the facilities were unavailable, like pool table
Soggiorno di 1 notte a gennaio 2020
Risposta di Lokendra Singh Chauhan, il giorno 5 ott 2020
Dear Valued Guest, Greetings from Crystal Sarovar Premiere Agra. Thank you for sharing review of your stay with us. I am disheartened to note your unsatisfactory experience at our hotel. Please be assured that the same has been shared with the concerned team and the department head for corrective measures and improvement. We sincerely thank you for your encouraging our staff efforts. We look forward to your continued support and patronage to Crystal Sarovar Premiere, Agra. I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I would be happy to facilitate it, and look forward to welcoming you at our hotel.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2020
Risposta di Lokendra Singh Chauhan, il giorno 22 lug 2021
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely

6/10 Soddisfacente

K

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
청결하고 괜찮은 호텔이었으나, 직원이 잔돈이.없다며 다음날 준다고 하였는데 잘못된 영수증을 주었으며 결국 잔돈을 주지.않았습니다. 직원들은 전반적으로 친절햇으나 현금으로 계산시 주의하세요:-)
Soggiorno di 1 notte a gennaio 2020
Risposta di Lokendra Singh Chauhan, il giorno 22 lug 2021
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
L'hotel est bien pour un stop à Agra par contre attention aux soirées sur le rooftop le week end. Si vous êtes au 5ème attendez vous à assiter à la soirée, ce n'est pas très insonorisé...
Soggiorno di 1 notte a gennaio 2020
Risposta di Lokendra Singh Chauhan, il giorno 22 lug 2021
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely

2/10 Terribile

Viaggiatore verificato

Soggiorno di 1 notte a novembre 2019
Risposta di Lokendra Singh Chauhan, il giorno 22 lug 2021
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely

8/10 Buono

JOUAULT

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2019
Risposta di Lokendra Singh Chauhan, il giorno 22 lug 2021
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely

10/10 Eccellente

margaret

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lovely, affordable hotel in Agra
Such a lovely place to stay after a day at the Taj Majal. I enjoyed the rooftop restaurant for dinner, and went back in the morning to see the day start.
Soggiorno di 1 notte a settembre 2019
Risposta di Lokendra Singh Chauhan, il giorno 22 lug 2021
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely

8/10 Buono

Klariza

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2019
Risposta di Lokendra Singh Chauhan, il giorno 22 lug 2021
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely

10/10 Eccellente

アグラ

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
とてもよかったですが、タージビューの部屋はタージが遠目に見えるくらいの位置付けです
Soggiorno di 1 notte ad agosto 2019
Risposta di Lokendra Singh Chauhan, il giorno 22 lug 2021
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely

2/10 Terribile

Abhi

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
Locals are not allowed to stay and management doesn't give a reason why.
Soggiorno di 1 notte a maggio 2019
Risposta di Lokendra Singh Chauhan , il giorno 7 giu 2019
Dear Guest , For security reason we do not entertain local Id.

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a maggio 2019
Risposta di Lokendra Singh Chauhan, il giorno 31 mag 2019
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia e comfort della camera
Busy
Overall ok but it is noisy at night due to beside busy road
Soggiorno di 1 notte ad aprile 2019
Risposta di Lokendra Singh Chauhan, il giorno 31 mag 2019
Dear Valued Guest, Greetings from Crystal Sarovar Premiere Agra. Thank you for sharing review of your stay with us. I am disheartened to note your unsatisfactory experience at our hotel. Please be assured that the same has been shared with the concerned team and the department head for corrective measures and improvement. We sincerely thank you for your encouraging our staff efforts. We look forward to your continued support and patronage to Crystal Sarovar Premiere, Agra. I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I would be happy to facilitate it, and look forward to welcoming you at our hotel.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
スタッフが丁寧に、移動及び観光説明をしてくれた。初めての地で大変たすかった。
Soggiorno di 1 notte ad aprile 2019
Risposta di Lokendra Singh Chauhan, il giorno 31 mag 2019
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2019
Risposta di Lokendra Singh Chauhan, il giorno 31 mag 2019
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Kept awake as party at sky grill on top floor we were on 4th floor the duty manager lied to me and said it would be over by 11 however it went on till after 12 we were getting up at 5 so didn’t get much sleep I was offered a massage the next day but no one available in spar when manager took me , he ended up giving me a bottle of Jacobs Creek wine , wow ,I am trying to get a full refund
Soggiorno di 1 notte ad aprile 2019
Risposta di Lokendra Singh Chauhan , il giorno 31 mag 2019
Dear Valued Guest, Greetings from Crystal Sarovar Premiere Agra. Thank you for sharing review of your stay with us. I am disheartened to note your unsatisfactory experience at our hotel. Please be assured that the same has been shared with the concerned team and the department head for corrective measures and improvement. We sincerely thank you for your encouraging our staff efforts. We look forward to your continued support and patronage to Crystal Sarovar Premiere, Agra. I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I would be happy to facilitate it, and look forward to welcoming you at our hotel