The experience was horrible. From disgusting toilets to sped on the wall. This was the most terrifying hotel I ever stayed in. I travel quite a lot, so I have been using hotels.com for 2 + years now. I talked to the manager once I saw my first room, which was horrible. After, they took me to 7, you read well, SEVEN rooms, all of them were dirty in different ways of disgusting. The manager did not seem to acknowledge this at all. He was not nice nor apologetic, he actually was cocky and seem mad about me not liking the hotel. Of course, I asked for my money back, and he said hotels.com would not allow it. So I called hotels.com costumer service, and they called the manager I talked to. He then said to them that they would authorized the refund. I tried to talk to the customer service person of hotels.com and she was not even interested to follow up with the case, or look up more interested. They did not even send an apologetic email because they were not able to help. Hotels.com is helping advertise falsely a hotel that is horrible and does not comply with hygiene regulations. There were dirty in sped walls, toilets, stain towels, ceilings falling down, shower it was just a disaster. Plus I paid $300 A NIGHT for this experience. This is just the worst thing I have seen, and the fact that hotels.com does not seem interested to help, will for sure make an impact on where i book my next trips from.- Anais Escobar