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Recensioni per Hilton Garden Inn Albany

3 out of 5
Hilton Garden Inn Albany
101 S Front St, Albany, GA

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 385 su 717 recensioni" "
Valutazione di 8 - Buono. 190 su 717 recensioni" "
Valutazione di 6 - Soddisfacente. 78 su 717 recensioni" "
Valutazione di 4 - Scarso. 33 su 717 recensioni" "
Valutazione di 2 - Terribile. 31 su 717 recensioni" "

9,0/10

Pulizia

9,0/10

Personale e servizio

8,4/10

Servizi

8,8/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Ron

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di Guest Services, il giorno 20 mag 2024
We appreciate you taking the time to leave us a rating, Ron. Thank you!

10/10 Eccellente

Jeff

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
River area across the street.
Soggiorno di 1 notte a maggio 2024
Risposta di Guest Services, il giorno 20 mag 2024
Thank you so much for your visit, Jeff!

8/10 Buono

Trina

Mi è piaciuto: Condizioni e dotazioni della struttura
Love the professionalism of the staff
Soggiorno di 3 notti a maggio 2024
Risposta di Sheila, il giorno 8 mag 2024
Thank you so much for your review. I am pleased to hear that you enjoyed your stay with us. Our staff takes great pride in creating memorable experiences for our guests, and we value your feedback. We want to continue to be your hotel of choice and look forward to the opportunity to serve you again.

8/10 Buono

Strawberri

Mi è piaciuto: Pulizia e personale e servizio
Carpet
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Services, il giorno 2 mag 2024
Strawberri, Thank you for rating your experience with us. We appreciate the feedback and look forward to your next stay with us.

2/10 Terribile

Anthony

It’s too much negativity to even share, but I will stay at that location again
Soggiorno di 1 notte ad aprile 2024
Risposta di Sheila, il giorno 26 apr 2024
We are disappointed to hear of your recent stay with us. This is certainly not the service that we want any guest to encounter, nor is it feedback that we hear often. Your experience was certainly not up to our normal standards. Please accept our sincere apologies for the inconvenience this has caused you. I hope that we will have the opportunity to serve you again and restore your faith in our service capabilities. Should you allow us the pleasure

10/10 Eccellente

Louqasha

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was clean
Soggiorno di 2 notti ad aprile 2024
Risposta di Sheila, il giorno 26 apr 2024
Thank you so much for your wonderful review and taking the time to share your experience. It was our pleasure hosting you! We are delighted to hear you had an enjoyable stay and we very much look forward to welcoming you back for a future visit.

2/10 Terribile

justin

Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Services, il giorno 14 mag 2024
Justin, I apologize for your experience, thank you for being our guest. We hope for an opportunity to better serve you in the future.

4/10 Scarso

ASHLEY

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Please choose an airbnb in lee county, you won't regret it! This hilton seriously need updates there is MOLD in the bathroom
Soggiorno di 2 notti ad aprile 2024
Risposta di Sheila, il giorno 8 apr 2024
We apologize for the inconvenience. Your survey is very important to us, and we will take measure to this matter immediately and thanks again this is not who we are.

10/10 Eccellente

Bryan

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was excellent. Food was great, except for those sweet pickles on the burger, sweet pickles….. really?
Soggiorno di 4 notti a marzo 2024
Risposta di Guest Services, il giorno 29 mar 2024
Bryan,Thank you for rating your experience with us. We appreciate the Feedback and look forward to your next stay with us.

10/10 Eccellente

Richard

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel was clean and comfortable and the staff was great, super friendly and helpful.
Soggiorno di 4 notti a marzo 2024
Risposta di Guest Services, il giorno 25 mar 2024
Thank you for your review, Richard. It was our pleasure to host you and we certainly hope to welcome you again in the future!

2/10 Terribile

Ramiro

Non mi è piaciuto: Personale e servizio e servizi
Property sent an email requiring e check in with asked for time of arrival and room was not ready for arrival
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Services, il giorno 25 mar 2024
Ramiro,Thank you for taking the time to provide us with valuable feedback on your experience. Your comments will be shared with our entire staff and will be used in our training efforts to continually improve the Guest Experience.

10/10 Eccellente

KATIE

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
THE LOCATION WAS VERY CONVENIENT FOR ME. I REALLY ENJOYED MY STAY IN MY ROOM.
Soggiorno di 2 notti a marzo 2024
Risposta di Sheila, il giorno 18 mar 2024
Thank you so much for your wonderful review! It was our pleasure hosting you. We are so pleased to hear you enjoyed your stay and our team will be delighted to know that you complimented their service. We truly appreciate your patronage and look forward to welcoming you back for a future stay.

4/10 Scarso

Christie

Viaggio di coppia
We liked the location as we were attending a show at the Civic Center. We were given an accessible room, which was right behind the elevators. You could hear them constantly. The sheets & towels did not feel fresh & crisp. The shower head in the accessible shower was broken and sprayed water everywhere. The lights were all a very yellow color and the bedside lamp light was so dull you couldn’t tell it was on.
Soggiorno di 1 notte a marzo 2024
Risposta di Sheila, il giorno 18 mar 2024
Thank you so much for your review! I am sorry that your stay was impacted by some issues and while I am glad that we were able to rectify what we could, I am sorry that we were not timely enough. We are grateful for your feedback, and we hope for another opportunity to welcome you back for a more typical experience with us.

6/10 Soddisfacente

Bill

Soggiorno di 6 notti a marzo 2024
Risposta di Sheila, il giorno 18 mar 2024
Thank you so much for your wonderful review and taking the time to share your experience. It was our pleasure hosting you! We are delighted to hear you had an enjoyable stay and we very much look forward to welcoming you back for a future visit.

10/10 Eccellente

Dennis

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The area around the Flint river is beautiful.
Soggiorno di 1 notte a marzo 2024
Risposta di Sheila, il giorno 18 mar 2024
Thank you SO much for your review! Our team works hard to ensure that all of our guests have a unique experience - we are thankful to continue to earn your patronage and we look forward to welcoming you both again later this year. Thank you so much for sharing your experience with our online community!

2/10 Terribile

Larry

Soggiorno di 2 notti a marzo 2024
Risposta di Guest Services, il giorno 3 apr 2024
Larry,I apologize for your experience. We hope for an opportunity to better serve you in the future.

8/10 Buono

Sharon

Viaggio di lavoro
Mi è piaciuto: Pulizia e servizi
I liked the convenience of not having to leave the building for meetings.
Soggiorno di 2 notti a marzo 2024
Risposta di Guest Services, il giorno 18 mar 2024
Sharon,Thank you so much for taking the time to rate your experience while staying with us. We hope to welcome you again in the future!

8/10 Buono

Clay

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Enjoy led the convenience of check in and the drive through awning
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Services, il giorno 4 mar 2024
Clay,Thank you for your review. We look forward to the opportunity to serve you again.

10/10 Eccellente

delvin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The food was very good and the waiters was very nice and went over and beyond.
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Services, il giorno 29 feb 2024
Delvin,Thank you so much for taking the time to review your experience while staying with us. We hope to welcome you again in the future!

10/10 Eccellente

Cheryl

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice property near the PP Hospital. Staff was very accommodating. Room clean & comfortable.
Soggiorno di 1 notte a febbraio 2024
Risposta di Sheila, il giorno 19 feb 2024
Thank you so much for your wonderful review and for choosing the Hilton Garden Inn, Albany GA! We are thrilled to hear that you loved your stay and our team will be honored that you took the time to compliment their service. Our team takes great pride in providing our guests with an exceptional stay and we are so pleased to know that we did so for you. We look forward to welcoming you back again in the near future!Sincerely,

2/10 Terribile

Patrick

Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Services, il giorno 25 mar 2024
Patrick,We hope for an opportunity to better serve you in the future.

8/10 Buono

Marcus

Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Services, il giorno 25 mar 2024
Marcus,We appreciate that you have taken the time to rate your recent stay!

10/10 Eccellente

kashanda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di Sheila, il giorno 19 feb 2024
Thank you so much for your wonderful review! It was our pleasure hosting you. We are so pleased to hear you enjoyed your stay and our team will be delighted to know that you complimented their service. We truly appreciate your patronage and look forward to welcoming you back for a future stay.

8/10 Buono

James Arthur

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff are super friendly and accommodating. Ann who runs the dining/bar is the best. Will definitely be staying there for all my upcoming business travel.
Soggiorno di 3 notti a febbraio 2024
Risposta di Sheila, il giorno 19 feb 2024
Thank you so much for your wonderful review! It was our pleasure hosting you. We are so pleased to hear you enjoyed your stay and our team will be delighted to know that you complimented their service. We truly appreciate your patronage and look forward to welcoming you back for a future stay.

4/10 Scarso

Brandi

Viaggio di lavoro
Non mi è piaciuto: Pulizia
Soggiorno di 5 notti a febbraio 2024
Risposta di Guest Services, il giorno 15 feb 2024
Brandi,I apologize for your experience. We hope for an opportunity to better serve you in the future.

8/10 Buono

Mona

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great staff property could use some updating.
Soggiorno di 3 notti a febbraio 2024
Risposta di Sheila, il giorno 11 feb 2024
Thank you so much for your wonderful review and taking the time to share your experience. It was our pleasure hosting you! We are delighted to hear you had an enjoyable stay and we very much look forward to welcoming you back for a future visit.

2/10 Terribile

Lilija

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Im dont sleep all night....air a/c soo loud and make some strange noises all night
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Services, il giorno 9 feb 2024
Lilija,We are so sorry to hear about these issues you had while with us. We'll keep your comments in mind so that in the future, we can make sure these issues are resolved. Thanks for taking the time to leave us your feedback. We hope for an opportunity to better serve you in the future.

10/10 Eccellente

Stacey

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff is amazing, so helpful and friendly
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Services, il giorno 9 feb 2024
Stacey,Thank you so much for your review! It was our pleasure to host you and we certainly hope to welcome you again in the future!

4/10 Scarso

Alex

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Guest Services, il giorno 5 feb 2024
Alex,We are disappointed to hear of your recent stay with us. We appreciate your patronage and hope to have another opportunity to welcome you back in the future.

6/10 Soddisfacente

Joyce

Viaggio di lavoro
Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Services, il giorno 5 feb 2024
Joyce,Thank you for your rating, we hope to better serve you in the future.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
The Bany
The location is great. Here are the issues I had with my sta —Hot water: While taking a shower the hot water was alternating from warm to SCALDING. This was very disappointing and dangerous and should be fixed immediately. —Parking: There is a daily parking fee but most of the parking spaces are on the street. Completely unprotected and away from the hotel.
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Services, il giorno 30 gen 2024
Thank you so much for taking the time to let us know of your experience while staying with us. We strive to provide our guests with an exceptional stay and it seems that we failed to do so in your case. We hope to have an opportunity to make it up to you in the future. Again, thank you for sharing your experience so that we can learn and grow.

8/10 Buono

LAJUAN

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Services, il giorno 30 gen 2024
Lajuan,Thank you so much for your visit!

6/10 Soddisfacente

Madglene

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e comfort della camera
At my arrival to desk clerks, maybe in training one was very nice the other one what was training her maybe trying her maybe the maybe she was a manager stuck up attitude service was nice room tiles dirty in the bathroom she smelly carpet dirty overall we may do and we’re comfortable. I love for $200 past shoes in my room I called the hotel never received a call back from housekeeping no way, saying yes or no did they find them but again we made ourselves comfortable and we’re very happy and please until I realize my shoes were left in the room after my stay
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Services, il giorno 24 gen 2024
We are disappointed to hear of your recent stay with us. This is certainly not the service that we want any guest to encounter, nor is it feedback that we hear often. Your experience was certainly not up to our normal standards. Please accept our sincere apologies for the inconvenience this has caused you. I have reached out to management to make sure this issue gets resolve quicky.We hope to better serve you in the future.

4/10 Scarso

Laura

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Air conditioner didnt work right, bed was uncomfortable, hotels need to bring back personal little bottles if personal hygienic items. As much as you pay for a room at a hilton, you have to pay for parting, pay for breakfast. They only give u 3 towels, 3 crappy pillows. Do better Hilton. You can go to other hotels and get free breakfast buffet and cheaper prices. Room was outdated also.
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Services, il giorno 3 gen 2024
Laura,Thank you so much for taking the time to let us know of your experience while staying with us. I am so sincerely sorry that you were dissatisfied with your room and unable to relax. We strive to provide our guests with an exceptional stay and it seems that we failed to do so in your case. We hope to have an opportunity to make it up to you in the future. Again, thank you for sharing your experience so that we can learn and grow.

8/10 Buono

lee

Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Services, il giorno 18 gen 2024
Lee,It was our pleasure to host you and we certainly hope to welcome you again in the future!

8/10 Buono

Oliver

Mi è piaciuto: Pulizia e personale e servizio
Very nice staff and very friendly
Soggiorno di 2 notti a dicembre 2023
Risposta di Guest Services, il giorno 27 dic 2023
It was our pleasure having you, Oliver!

10/10 Eccellente

Anna

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely building, great staff and wonderful tea in the restaurant.
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Services, il giorno 27 dic 2023
Anna,Thank you for your lovely review! It was our pleasure to host you.

8/10 Buono

RONALD

Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Services, il giorno 4 gen 2024
Thank you so much for your rating!

10/10 Eccellente

RHONDA FOSTER

Soggiorno di 2 notti a dicembre 2023
Risposta di Guest Services, il giorno 12 dic 2023
Rhonda, we appreciate your rating! Thank you for your visit!

6/10 Soddisfacente

Geraldine

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Service staff was exceptional.Food not good.Except for chickhen wings were great. bed was too hard to sleep on parking was not near doors no close disabled parking rooms were very clean surrounding area very nice good outward appearance
Soggiorno di 1 notte a novembre 2023
Risposta di Guest Services, il giorno 28 nov 2023
Geraldine,Thank you so much for your review. We appreciate you letting us know what improvements and changes we could make to change your three-star review to a five-star review. We hope to welcome you back again in the future!

10/10 Eccellente

Tony

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I love everything about this hotel they really made me feel at home. If you want really good breakfast stop there make sure to get the grits 👨‍🍳 Tellis makes they were phenomenal
Soggiorno di 1 notte a novembre 2023
Risposta di Guest Services, il giorno 28 nov 2023
Tony,Thank you so much for your rating! We are delighted that you enjoyed your time with us and we hope to have the pleasure of hosting you again!

10/10 Eccellente

George

Soggiorno di 1 notte a novembre 2023
Risposta di Guest Services, il giorno 12 dic 2023
Thank you so much for your rating, George!

2/10 Terribile

Anton

Viaggio con la famiglia
Soggiorno di 1 notte a novembre 2023
Risposta di Guest Services, il giorno 21 nov 2023
Anton,Thank you so much for your visit!

10/10 Eccellente

DEBRA

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent Stay!
We stayed at this hotel because it was right across the street from the Civic Center where we went for a Blues Concert. The hotel staff were professional and friendly. They were helpful when we asked questions and giving us information regarding the hotel. We loved walking through the park (I believe it's called Riverfront Park), which is located directly across the street in front of the hotel. There is a statue of Ray Charles in the area directly as you enter the park. They play all his songs on stereo's which are located all around his statue. I recommend this hotel because it is convenient to drive to stores and restaurants. There is also a Waffle House right next door to the hotel if you want something quick to eat.
Soggiorno di 2 notti a novembre 2023
Risposta di Guest Services, il giorno 20 nov 2023
Debra,Thank you so much for your review! It was our pleasure to host you and we are grateful for your insights. We are delighted to hear that you enjoyed your time with us and cannot wait to welcome you back in the future!

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great location for the Albany Civic Center
We walked right across the street to see King George and then had Waffle House in the morning. Great location,very clean, and excellent service.
Soggiorno di 1 notte a novembre 2023
Risposta di Guest Services, il giorno 20 nov 2023
Thank you so much for taking the time to rate your experience while staying with us. We hope to welcome you again in the future!

10/10 Eccellente

Janet

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Guest Services, il giorno 17 nov 2023
Thank you for your rating, Janet!

6/10 Soddisfacente

lee

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
the property need and upgrade.water running all night in bathroom when you turn the water the hole thing about to come outta the wall,smell mold or something on third floor ttv was not working.
Soggiorno di 4 notti a novembre 2023
Risposta di Guest Services, il giorno 15 nov 2023
Lee,Thank you so much for your review. We appreciate you letting us know what improvements and changes we could make to change your three-star review to a five-star review. We hope to welcome you back again in the future!

6/10 Soddisfacente

Lance

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di Guest Services, il giorno 15 nov 2023
Lance, thank you for your visit!

10/10 Eccellente

Robert

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
room was old need redone was handcap shower was very slick almost sliped blind was broke
Soggiorno di 1 notte a novembre 2023
Risposta di Guest Services, il giorno 15 nov 2023
Robert,Thank you for being our guest and for sharing your feedback!

10/10 Eccellente

Shandora

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Easy parkiing and quiet.
Soggiorno di 1 notte a ottobre 2023
Risposta di Guest Services, il giorno 25 ott 2023
Shandora,Thank you so much for rating your experience with us! We look forward to welcoming you back in the future.