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Recensioni per Hilton Alexandria King's Ranch

5 out of 5
Hilton Alexandria King's Ranch
10.5 Km Borg Elarab Rd, King Mariout, Al-'Amriyah

Recensioni

9,0

Meraviglioso

Valutazione di 10 - Eccellente. 58 su 95 recensioni" "
Valutazione di 8 - Buono. 27 su 95 recensioni" "
Valutazione di 6 - Soddisfacente. 7 su 95 recensioni" "
Valutazione di 4 - Scarso. 1 su 95 recensioni" "
Valutazione di 2 - Terribile. 2 su 95 recensioni" "

9,0/10

Pulizia

8,8/10

Personale e servizio

9,2/10

Servizi

9,0/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great swimming pool, lovely flowers everywhere, spacious room, nice athmospehere by Splash poolside bar and great seafood.
Soggiorno di 1 notte a giugno 2021
Risposta di Hilton King's Ranch, il giorno 11 ott 2022
Thank you for your feedback, With so many great places to choose from, it’s was an honor that you decided to give us a try, and it sounds like we made a great impression. We look forward to seeing you again soon

10/10 Eccellente

K141

Soggiorno di 2 notti ad aprile 2024
Risposta di Kind Regards, Hilton Alexandria King’s Ranch Team., il giorno 13 mag 2024
Thank you for giving us a perfect review!

8/10 Buono

MANI

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I stayed there for three days. The housekeeper cleaned every day, but paint dust kept falling from the ceiling. No hot water came out, only lukewarm water.
Soggiorno di 3 notti a febbraio 2024
Risposta di Hilton Alexandria King's Ranch Team, il giorno 25 feb 2024
Dear Valued Guest,Thank you for rating us on Expedia. Please note that your comments are forwarded to the concerned managers. We look forward to welcome you back at Hilton Alexandria King's Ranch.Best regards,Hilton Alexandria King's Ranch Team

6/10 Soddisfacente

Silvana

Viaggio con la famiglia
Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Kind Regards, Hilton Alexandria King’s Ranch Team., il giorno 3 gen 2024
Dear Silvana,Thank you for choosing the Hilton Alexandria King's Ranch and for taking the time to offer your feedback. We hope to see you again on a future visit to Egypt.Kind Regards,Hilton Alexandria King's Ranch Team

10/10 Eccellente

Kleoniki, Fairfax

Soggiorno di 2 notti a dicembre 2023
Risposta di Kind Regards, Hilton Alexandria King’s Ranch Team., il giorno 3 gen 2024
Dear Kleoniki,Thank you for choosing the Hilton Alexandria King's Ranch and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Egypt.Kind Regards,Hilton Alexandria King's Ranch Team

8/10 Buono

David

Viaggio di lavoro
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
the hotel furniture is consumed , rooms smell with mold
Soggiorno di 1 notte a dicembre 2023
Risposta di Kind Regards, Hilton Alexandria King’s Ranch Team., il giorno 3 gen 2024
Dear David,Greetings from Hilton Alexandria King's Ranch. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Alexandria King's Ranch very soon.Kind Regards,Hilton Alexandria King's Ranch Team

10/10 Eccellente

FEYRUZ

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent Hotel
It was my first stay at that hotel. It was excellent. Clean & big room, very silent area, wonderful breakfast in terms of varieties and taste. A special thanks to Ms. Renad at the fron desk. At my next visit I will definetely stay at the same hotel.
Soggiorno di 1 notte a novembre 2023
Risposta di Lina Zayan, il giorno 20 nov 2023
Dear Ms. Feyruz,Thank you for taking the time to share your recent experience in Hilton Alexandria King's Ranch and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements.Kind Regards,Hilton Alexandria King's Ranch Team.

8/10 Buono

Khulood

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a settembre 2023
Risposta di Kind Regards, Hilton Alexandria King’s Ranch Team., il giorno 9 nov 2023
Dear Ms. Khulood,We are truly heartened to receive your generous review of Hilton Alexandria King’s Ranch. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.

10/10 Eccellente

Yousif, Wallingford

Soggiorno di 1 notte a ottobre 2023
Risposta di Kind Regards, Hilton Alexandria King’s Ranch Team., il giorno 9 nov 2023
Dear Mr. Yousif,We are truly heartened to receive your generous review of Hilton Alexandria King’s Ranch. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.

10/10 Eccellente

Naji

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Convenient to industrial area
Soggiorno di 1 notte ad agosto 2023

2/10 Terribile

Robert

Non mi è piaciuto: Personale e servizio
Soggiorno di 21 notti a giugno 2023
Risposta di Lina Zayan, il giorno 4 lug 2023
Dear Mr. Robert,Greetings from Hilton Alexandria King's Ranch. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Alexandria King's Ranch very soon.Kind Regards,Hilton Alexandria King's Ranch

10/10 Eccellente

Wendy

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a maggio 2023
Risposta di Hilton King's Ranch Marketing Team, il giorno 4 giu 2023
Thank you for review and for giving perfect feedback for Hilton Alexandria King's Ranch.Looking forward to welcome you during your next visit to Egypt.Best Regards,Hilton Alexandria King's Ranch Team

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Alexandria was amazing!
Great stay. Just wish it was a lot closer to the Alexandria Library that we were interested in seeing. On the flip side, it is an ideal location for commute back to Cairo.
Soggiorno di 1 notte ad aprile 2023
Risposta di Hilton King's Ranch Marketing Team, il giorno 4 giu 2023
Thank you for review and for giving perfect feedback for Hilton Alexandria King's Ranch.Looking forward to welcome you during your next visit to Egypt.Best Regards,Hilton Alexandria King's Ranch Team

10/10 Eccellente

Ayumi

Mi è piaciuto: Pulizia, personale e servizio, servizi
Soggiorno di 2 notti a marzo 2023

8/10 Buono

Howard

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was fine
Soggiorno di 2 notti a febbraio 2023
Risposta di Lina Zayan, Marketing Executive , il giorno 9 feb 2023
Dear Mr. Howard,We are truly heartened to receive your generous review of Hilton Alexandria King's Ranch. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Hilton Alexandria King's Ranch Team

10/10 Eccellente

Tamer

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place to stay, staff very professional and attentive to guests needs. Highly recommended
Soggiorno di 1 notte a febbraio 2023
Risposta di Lina Zayan, Marketing Executive , il giorno 9 feb 2023
Dear Mr. Tamer,We are truly heartened to receive your generous review of Hilton Alexandria King's Ranch. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Hilton Alexandria King's Ranch Team

8/10 Buono

Shuhei

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

10/10 Eccellente

Mohamed, Aberdeen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
excellent staff we have received with nice smile and every one would like to help, also very quick response to an issue we raised. Large Varity of food on the breakfast meet every individual wish. The rooms are clean with nice smell. Parking was convenient at cost. Did not like the additional cost every time you go out and in again during the stay.
Risposta di Lina Zayan, il giorno 24 gen 2023
Dear Mr. Mohamed,Thank you for taking the time to write this wonderful review. We looking forward to welcome you in your next visit.Best regards,Hilton Alexandria King's Ranch Team

8/10 Buono

Kathleen

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Soggiorno di 3 notti a ottobre 2022

10/10 Eccellente

Ronny

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel is echt Top, goede en zeer nette kamers en een heerlijke zwembad (150 meter lang). Staf waren allemaal servicegericht en aardig.
Soggiorno di 7 notti a ottobre 2022
Risposta di Lina Zayan, Marketing Executive., il giorno 7 nov 2022
Dear Ronny,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Hilton Alexandria King's Ranch soon.

6/10 Soddisfacente

Mohamed

Viaggio con la famiglia
Mi è piaciuto: Comfort della camera
Good for one night
Room was spacious but it was badly ventilated with bad smell. Breakfast was good Close to borog Alarb Airport.
Soggiorno di 1 notte ad agosto 2022
Risposta di Hilton King's Ranch, il giorno 8 ott 2022
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. It gives us a great joy to report that many of these improvements will be made to the property within the coming period. Our first objective is to be able to provide a setting that is both hospitality and welcoming. We're hoping we can persuade you to reconsider coming back to our hotel. If you would like to offer us a chance to improve your experience, please feel free to reach out to me directly at [Alexandriakingsranch_Info@hilton.com], It would be such a pleasure to personally welcome you back.

10/10 Eccellente

Amira

Mi è piaciuto: Pulizia, personale e servizio, servizi
Near Airport Beautiful Hotel
Soggiorno di 1 notte ad agosto 2022
Risposta di L.Z, il giorno 5 ott 2022
Thank you Ms. Amira for your feedback :) Looking forward to welcome you in your next visit :)

10/10 Eccellente

KUTEYBE

Soggiorno di 1 notte ad agosto 2022
Risposta di L.Z, il giorno 5 ott 2022
Thank you for your valuable rating :) Looking forward to welcome you again :)

10/10 Eccellente

Kenneth, Green Cove Springs

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice room. Breakfast buffet is very good. Facility is like an oasis because area outside is a bit remote as there is no shopping and there are a few restaurants. But overall I was only going to be there two days so it was all nice. Would stay again on a short trip.
Soggiorno di 2 notti ad agosto 2022
Risposta di Hilton King's Ranch, il giorno 8 ott 2022
Thank you for your feedback, With so many great places to choose from, it’s was an honor that you decided to give us a try, and it sounds like we made a great impression. We look forward to seeing you again soon, Please contact us if there is anything we can help you with (Alexandriakingsranch_Info@hilton.com)

8/10 Buono

Mohamed

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a giugno 2022

6/10 Soddisfacente

Angel

Viaggio di lavoro
Prepare for less or no sleep!
Room environment/surroundings (4/10): Room with garden view - everything is OK until 4am when hundreds if not thousands of this bird - sparrow start chirping! The noise is horrible and for sure you wake up! Room with pool view - I thought "Finally some sleep!", but no!!! There is a stadium (Hilton Arena) where football games are played almost every day until 1 am. And to add some spice, there is live music at the Splash restaurant from Wednesday to Saturday (as stated from the front desk), but also on Sundays! Don't worry, even with earplugs you will hear the referee whistle and the not tuned restaurant's speaker (if your room is near, windows will be vibrating. The room (7.5/10): Normal room for a 4 star hotel as space and equipment. The shower head and the hand shower needed to be changed in 2 of 3 rooms I stayed in. Most of the hotel towels need to be replaced! (This is Hilton after all) I had in my room a "Welcome" basket with fruits, but with rotten pear and strawberries. Housekeeping (6/10): Like most of the hotels in Egypt - someday they forgot the feet towel, other coffee and water... Everyday is a surprise! If you change your room or extend your stay, don't expect cleaning on the next day Restaurant (6.5/10): Breakfast is good (7/10). Keep in mind the unused napkins are removed and after dinner are placed by the staff with bare hands Dinner(6.5/10) - Don't expect to eat fish or seafood! COVID regulations (2/10): ARE YOU JOKING??? Airport shuttle never arrived!
Soggiorno di 7 notti ad aprile 2022
Risposta di Hilton King's Ranch, il giorno 12 ott 2022
Thank you for your feedback, With so many great places to choose from, it’s was an honor that you decided to give us a try, and it sounds like we made a great impression. We look forward to seeing you again soon

6/10 Soddisfacente

Angel

Viaggio di lavoro
Mi è piaciuto: Pulizia
Prepare for less or no sleep!
Room environment/surroundings (4/10): Room with garden view - everything is OK until 4am when hundreds if not thousands of this bird - sparrow start chirping! The noise is horrible and for sure you wake up! Room with pool view - I thought "Finally some sleep!", but no!!! There is a stadium (Hilton Arena) where football games are played almost every day until 1 am. And to add some spice, there is live music at the Splash restaurant from Wednesday to Saturday (as stated from the front desk), but also on Sundays! Don't worry, even with earplugs you will hear the referee whistle and the not tuned restaurant's speaker (if your room is near, windows will be vibrating. The room (7.5/10): Normal room for a 4 star hotel as space and equipment. The shower head and the hand shower needed to be changed in 2 of the 3 rooms I stayed in. Most of the hotel towels need to be replaced! (This is Hilton after all) I had in my room a "Welcome" basket with fruits, but with rotten pear and strawberries. Housekeeping (6/10): Like most of the hotels in Egypt - someday they forgot the feet towel, other coffee and water... Everyday is a surprise! If you change your room or extend your stay, don't expect cleaning on the next day Restaurant (6.5/10): Breakfast is good (7/10). Keep in mind the the unused napkins are removed and placed again by the staff with bare hands Dinner(6.5/10) - Don't expect to eat fish or seafood COVID regulations (2/10): ARE YOU JOKING??? Airport shuttle didn't arrive!
Soggiorno di 4 notti ad aprile 2022
Risposta di Hilton King's Ranch, il giorno 12 ott 2022
Thank you for your feedback, With so many great places to choose from, it’s was an honor that you decided to give us a try, and it sounds like we made a great impression. We look forward to seeing you again soon

10/10 Eccellente

Brahim

Soggiorno di 6 notti a maggio 2022

6/10 Soddisfacente

Mamdouh, Beirut

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a maggio 2022
Risposta di Hilton King's Ranch, il giorno 11 ott 2022
Thank you for your feedback, With so many great places to choose from, it’s was an honor that you decided to give us a try, and it sounds like we made a great impression. We look forward to seeing you again soon, Please contact us if there is anything we can help you with (Alexandriakingsranch_Info@hilton.com)

10/10 Eccellente

Laurent

Viaggio di lavoro
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 2 notti a marzo 2022
Risposta di Hilton King's Ranch, il giorno 12 ott 2022
Thank you for your feedback, With so many great places to choose from, it’s was an honor that you decided to give us a try, and it sounds like we made a great impression. We look forward to seeing you again soon

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Beautiful hotel
The hotel is beautiful and has a large outdoor pool in addition to a wonderful indoor heated pool. The food was excellent and the rooms were clean and new.
Soggiorno di 3 notti a marzo 2022
Risposta di Hilton King's Ranch, il giorno 11 ott 2022
Thank you for your feedback, With so many great places to choose from, it’s was an honor that you decided to give us a try, and it sounds like we made a great impression. We look forward to seeing you again soon, Please contact us if there is anything we can help you with

8/10 Buono

Keiichiro

Soggiorno di 1 notte a marzo 2022
Risposta di Hilton King's Ranch, il giorno 11 ott 2022
Thank you for your feedback, With so many great places to choose from, it’s was an honor that you decided to give us a try, and it sounds like we made a great impression. We look forward to seeing you again soon

10/10 Eccellente

Mohamed

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2022
Risposta di Hilton King's Ranch, il giorno 11 ott 2022
Thank you for your feedback, With so many great places to choose from, it’s was an honor that you decided to give us a try, and it sounds like we made a great impression. We look forward to seeing you again soon,

8/10 Buono

Doris

Soggiorno di 1 notte a gennaio 2022
Risposta di Hilton King's Ranch, il giorno 11 ott 2022
Thank you for your feedback, With so many great places to choose from, it’s was an honor that you decided to give us a try, and it sounds like we made a great impression. We look forward to seeing you again soon,

10/10 Eccellente

Mohamed

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lovely experience
We spend there just one night … Everything was really nice regarding the room comfort, the bathroom, the breakfast, the indoor pool, the coffee and the staff … The location of the hotel is exeptional as it is located inside a ranch in a very peaceful area … It’s a hotel designed for relaxation & the Spa there is phenomenal … Planning to make another visit with my whole family for sure
Soggiorno di 1 notte a dicembre 2021
Risposta di Hilton King's Ranch, il giorno 11 ott 2022
Thank you for your feedback, With so many great places to choose from, it’s was an honor that you decided to give us a try, and it sounds like we made a great impression. We look forward to seeing you again soon,

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
nice indoor pool and sauna
My family use this hotel every winter due to indoor pool and sauna. And normally breakfast is good..Especially sauna facility is very nice. So this time we visited with our framilies and they were also satisfied with the hotel. Thanks. p.s. The spa, however, it was too cold inside and the water. Moreover we could not use spa tub of indoor pool and my favorite place's steam sauna. I hope that these issues are solved as soon as possible.
Soggiorno di 2 notti a ottobre 2021
Risposta di Hilton King's Ranch, il giorno 11 ott 2022
Thank you for your feedback, With so many great places to choose from, it’s was an honor that you decided to give us a try, and it sounds like we made a great impression. We look forward to seeing you again soon,

10/10 Eccellente

Ricardo

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Otimo
Soggiorno di 2 notti a novembre 2021
Risposta di Hilton King's Ranch, il giorno 11 ott 2022
Thank you for your feedback, With so many great places to choose from, it’s was an honor that you decided to give us a try, and it sounds like we made a great impression. We look forward to seeing you again soon,

10/10 Eccellente

Annemiek

Soggiorno di 1 notte ad agosto 2021
Risposta di Hilton King's Ranch, il giorno 11 ott 2022
Thank you for your feedback, With so many great places to choose from, it’s was an honor that you decided to give us a try, and it sounds like we made a great impression. We look forward to seeing you again soon

8/10 Buono

NADIR

Viaggio di lavoro
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a settembre 2021
Risposta di Hilton King's Ranch, il giorno 11 ott 2022
Thank you for your feedback, With so many great places to choose from, it’s was an honor that you decided to give us a try, and it sounds like we made a great impression. We look forward to seeing you again soon

8/10 Buono

Ahmed

Soggiorno di 1 notte ad agosto 2021
Risposta di Hilton King's Ranch, il giorno 11 ott 2022
Thank you for your feedback, With so many great places to choose from, it’s was an honor that you decided to give us a try, and it sounds like we made a great impression. We look forward to seeing you again soon

10/10 Eccellente

Mohamed

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Awesome hotel
Perfect, everything just fine, food, staff, pools all above expectations.
Soggiorno di 1 notte ad agosto 2021
Risposta di Hilton King's Ranch, il giorno 11 ott 2022
Thank you for your feedback, With so many great places to choose from, it’s was an honor that you decided to give us a try, and it sounds like we made a great impression. We look forward to seeing you again soon

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great hotel
Soggiorno di 1 notte ad agosto 2021
Risposta di Hilton King's Ranch, il giorno 11 ott 2022
Thank you for your feedback, With so many great places to choose from, it’s was an honor that you decided to give us a try, and it sounds like we made a great impression. We look forward to seeing you again soon

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Very clean place, room was nice, had one issue with food delivery but was managed later.
Soggiorno di 2 notti a luglio 2021
Risposta di Hilton King's Ranch, il giorno 11 ott 2022
Thank you for your feedback, With so many great places to choose from, it’s was an honor that you decided to give us a try, and it sounds like we made a great impression. We look forward to seeing you again soon

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean, highly recommended for business
Soggiorno di 2 notti a luglio 2021
Risposta di Hilton King's Ranch, il giorno 11 ott 2022
Thank you for your feedback, With so many great places to choose from, it’s was an honor that you decided to give us a try, and it sounds like we made a great impression. We look forward to seeing you again soon

10/10 Eccellente

Abdelsalam

Soggiorno di 1 notte a luglio 2021
Risposta di Hilton King's Ranch, il giorno 11 ott 2022
Thank you for your feedback, With so many great places to choose from, it’s was an honor that you decided to give us a try, and it sounds like we made a great impression. We look forward to seeing you again soon

8/10 Buono

Mohamed

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good residence
It was good
Soggiorno di 2 notti a luglio 2021
Risposta di Hilton King's Ranch, il giorno 11 ott 2022
Thank you for your feedback, With so many great places to choose from, it’s was an honor that you decided to give us a try, and it sounds like we made a great impression. We look forward to seeing you again soon

8/10 Buono

ABDULLAH

Soggiorno di 1 notte a giugno 2021
Risposta di Hilton King's Ranch, il giorno 11 ott 2022
Thank you for your feedback, With so many great places to choose from, it’s was an honor that you decided to give us a try, and it sounds like we made a great impression. We look forward to seeing you again soon

10/10 Eccellente

Mohamed

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a giugno 2021

2/10 Terribile

Viaggiatore verificato

Viaggio di coppia
Non mi è piaciuto: Personale e servizio
Worst customer service when checking iasked to give me a nice view room she gave a parking lot view and she told me I booked a city view , was never offered an upgrade when I checked , when I complained she mentioned it that I can have a pool view with extra charge Also was never told how to have a WiFi access or the password
Soggiorno di 2 notti a marzo 2021
Risposta di AzzaHussein, il giorno 15 apr 2021
Dear Guest, It's a regret to learn that we failed to meet your respectful expectations. It is never our intention to have any guests leaving our hotel with a negative experience. Please rest assured that, all your points of concern have been discussed and addressed for investigation with the relevant department. Bearing in mind that the hotel features & description of all our services & facilities are stated clearly on our brand official site with full and clear content. Therefore, It would be grateful if you could email us your booking preferences prior your arrival so that we can accommodate your whishes upon hotel availability. Meanwhile, we value the relation with our respective Guest like you and always keen to make it right to all our Guests at any time!. Yours Sincerely, Azza Hussein Public Relations Manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2021
Risposta di Hilton King's Ranch, il giorno 11 ott 2022
Thank you for your feedback, With so many great places to choose from, it’s was an honor that you decided to give us a try, and it sounds like we made a great impression. We look forward to seeing you again soon