Piscina

Recensioni per Ramada by Wyndham Amsterdam Airport Schiphol

4 out of 5

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 441 su 1005 recensioni" "
Valutazione di 8 - Buono. 332 su 1005 recensioni" "
Valutazione di 6 - Soddisfacente. 129 su 1005 recensioni" "
Valutazione di 4 - Scarso. 61 su 1005 recensioni" "
Valutazione di 2 - Terribile. 42 su 1005 recensioni" "

8,4/10

Pulizia

8,4/10

Personale e servizio

8,0/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Thomas

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Pulizia delle camere molto curata, ospitalità ottima
Soggiorno di 5 notti ad aprile 2024
Risposta di Sharon Hilferink, Management Assistant, il giorno 26 apr 2024
Dear Thomas,Thank you for taking the time to review your stay.We are thrilled to hear that the cleanliness of our rooms met your expectations and that our hospitality greatly contributed to your stay.We eagerly await the opportunity to serve you again.Warm regards,Sharon Hilferink, Management Assistant

8/10 Buono

carlo alberto

Soggiorno di 2 notti ad agosto 2023

10/10 Eccellente

Enrico

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel consigliatissimo
Hotel ottimo con eccezionale rapporto qualità prezzo. Personale cortese e disponibile, camere ampie, spaziose e ben pulite, niente da dire, eccellente. Transfert per l’aeroporto a 5€ durata 5/10 minuti
Soggiorno di 1 notte a luglio 2021
Risposta di John Nieuwland, General Manager, il giorno 25 ago 2021
Thank you very much for staying with us and we would like to welcome you again on your next visit to Amsterdam!

10/10 Eccellente

Federico

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Definitely recommended!
All good, very close to the airport, definitely recommended.
Soggiorno di 1 notte a gennaio 2020
Risposta di Reception , il giorno 15 gen 2020
Dear Federico, Thank you for staying in our hotel. We hope to welcome you some other time as well! Have a good day and thank you for your review.

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Impianto riscaldamento rumoroso e poco sapone in bagno
Soggiorno di 1 notte a novembre 2019
Risposta di Roland Wilkens, il giorno 2 dic 2019
Dear guest, Thank you very much for your review regarding your stay with us! We appreciate your feedback. I am sorry to read about noise from our heating system. Despite this, we hope we may welcome you again in the near future! Best regards, Roland Wilkens Management Assistant

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Sicuramente lo shuttle bus che viaggia di continuo fra aeroporto e hotel
Soggiorno di 3 notti a novembre 2019
Risposta di Roland Wilkens, il giorno 11 nov 2019
Dear guest, Thank you very much for your stay at our hotel and for writing this review! We highly appreciate your feedback. Great to read that you enjoyed your stay to the fullest and that you made use of our shuttle service. We look forward to your next stay with us! Best regards, Roland Wilkens Management Assistant

8/10 Buono

Viaggiatore verificato

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
La professionalità del personale e soprattutto il poter utilizzare la navetta per l'aeroporto ogni mezz'ora.
Soggiorno di 3 notti ad agosto 2019
Risposta di Roland Wilkens, il giorno 6 set 2019
Dear guest, Thank you very much for writing this review regarding your stay with us! We highly appreciate your feedback. Great to read that you were satisfied with our friendly, professional staff and that you made use of our shuttle service! We hope we may welcome you again in the near future! Best regards, Roland Wilkens Management Assistant

4/10 Scarso

Viaggiatore verificato

Viaggio di gruppo, Viaggio di lavoro
Non mi è piaciuto: Condizioni e dotazioni della struttura
Struttura vecchia mancava frigo la mia camera aveva affaccio interno
Soggiorno di 1 notte a luglio 2019
Risposta di John Nieuwland, General Manager, il giorno 5 ago 2019
Sorry to hear that we did not meet your expectations.

10/10 Eccellente

Collin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great food and a comfortable bed!
Soggiorno di 1 notte ad aprile 2024

8/10 Buono

Dina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We should have been allowed to unload our luggage in front of building not drag from parking lot. The handicap ramp should be by the front steps, not where we could not see it. There should have been a refrigerator and microwave in room.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sharon Hilferink, Management Assistant, il giorno 30 apr 2024
Dear Dina,Thanks for taking the time to review your stay at our hotel.We regret to hear that certain aspects of your stay did not meet your expectations. While we strive to ensure convenient access for all our guests, we recognize the importance of clear signage for amenities such as our ramp and will consider this in our ongoing efforts to improve guest experience. Additionally, we understand the convenience that in-room refrigerators and microwaves can provide. While these items are not currently offered, we do have a 24/7 self-service shop, Kukimi, for a variety of snacks and meals. Moreover, we offer luggage assistance to make our guests' arrival and departure as smooth as possible, and we apologize if this service was not made clear upon your arrival.Our commitment to providing a comfortable and enjoyable stay is unwavering, and we are grateful for the opportunity to address the points you have raised. At Ramada by Wyndham Amsterdam Airport Schiphol, we continually aim to improve our services and facilities to create positive experiences for all our guests.We hope to welcome you back in the future. Best wishes,Sharon Hilferink, Management Assistant

6/10 Soddisfacente

Jean, Central

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Solo para una noche cerca del aeropuerto, lejos de Ámsterdam centro y lo turístico
Soggiorno di 2 notti a marzo 2024
Risposta di Sharon Hilferink, Management Assistant, il giorno 30 apr 2024
Dear Jean,Thank you for reviewing your stay at our hotel.We are delighted to know that you found the cleanliness of our rooms to be impeccable. This is a testament to our dedicated housekeeping team who strive to maintain the highest standards.While we’re not located in the heart of Amsterdam, we understand that the proximity to the airport is a significant convenience for our guests, and we offer a shuttle service for easy airport access.We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.Warm regards,Sharon Hilferink, Management Assistant

8/10 Buono

Pei Ling

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Sharon Michieletti-Hilferink, Assistant to the GM, il giorno 26 apr 2024
Beste gast,Hartelijk bedankt voor uw fijne review.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.We verwelkomen we u een volgende keer graag opnieuw!Met vriendelijke groet,Sharon Michieletti-Hilferink, Assistant to the General Manager

4/10 Scarso

Joseph

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Shuttle bus service is not good enough without stop at the airport, which wasted me almost one hour to wait for the next one.
Soggiorno di 3 notti ad aprile 2024
Risposta di Sharon Hilferink, Management Assistant, il giorno 26 apr 2024
Dear Joseph,Thank you for taking the time to share your review.We are disheartened to learn that the shuttle bus service did not meet your expectations, and we understand the inconvenience caused by any delay. While our shuttle service is designed for ease of travel to and from the airport, we regret any confusion or wait times you encountered.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Sharon Hilferink, Management Assistant

10/10 Eccellente

Joselito

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Clean and organized; friendly staff; very accessible to the airport and train station
Soggiorno di 7 notti ad aprile 2024
Risposta di Sharon Michieletti-Hilferink, Assistant to the GM, il giorno 26 apr 2024
Dear Guest,Thank you for such a positive review.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guest's satisfaction is our highest reward.We all look forward to seeing you again in the future. Best regards,Sharon Michieletti-Hilferink, Assistant to the General Manager

10/10 Eccellente

Kristi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This was a great hotel, close to the airport. My only problem was with the bath towels in my room. They were scratchy as though they had been sitting for a long time after being washed.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sharon Hilferink, Management Assistant, il giorno 26 apr 2024
Dear Kristi,Thank you for sharing your review.It is gratifying to hear that you appreciated our hotel's close proximity to the airport, along with the dedicated service from our staff and our pool and sauna facilities.However, we regret to hear about your experience with the bath towels. Rest assured, we are committed to providing high-quality amenities and will look into this matter attentively. Thank you once again for choosing to stay with us.We look forward to seeing you again in the future. Kindest regards,Sharon Hilferink, Management Assistant

6/10 Soddisfacente

Jeffrey

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Not close to a bus station.
Soggiorno di 2 notti ad aprile 2024
Risposta di Sharon Michieletti-Hilferink, Assistant to the GM, il giorno 26 apr 2024
Dear Jeffrey,We appreciate the time you took to provide this feedback.We regret to hear that the hotel's proximity to a bus station did not meet your expectations. We understand the importance of convenient transportation options and would like to note that there is a direct bus connection that brings guests to Haarlem and Zandvoort, offering a pleasant journey to nearby attractions.We hope to have the opportunity to serve you better in the future.Warm regards,Sharon Michieletti-Hilferink, Assistant to the General Manager

4/10 Scarso

Mark

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Our room had hair in the bathroom and on bedsheets. Felt like it wasnt even cleaned before we got there. Very limted food options near by. Noisy hallway with other guests waking our family up on both our rooms. Wont stay there again.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sharon Hilferink, Management Assistant, il giorno 20 apr 2024
Dear Mark,Thank you for taking the time to share your review.We are pleased to hear that you found our service to be satisfactory. Providing attentive and caring service is something our team takes great pride in, so this feedback is especially appreciated.However, we are genuinely disheartened to read about the aspects of your stay that did not meet your expectations, particularly regarding room cleanliness and the condition of the hotel. Please rest assured that we have a dedicated housekeeping team committed to providing clean and comfortable accommodations for our guests. In regards to the limited food options nearby, our Kukimi store offers a variety of snacks and meals accessible 24/7, which many guests find convenient. Regarding the noise disturbances, we strive to ensure a peaceful environment and recommend our guests to opt for rooms on higher floors for a quieter experience. We regret to hear that the amenities in your room did not enhance your stay with us, and we would like to highlight that we do offer a range of amenities to cater to our guests' needs, such as free high-speed internet and electric kettles.Once again, we are truly sorry that your experience was not reflective of the high standards we aim to uphold. We value all our guests' feedback as it allows us to continually improve our guest experience.The whole team hope to have the pleasure of seeing you again. Best wishes,Sharon Hilferink, Management Assistant

8/10 Buono

Canisha

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
N/A
Soggiorno di 1 notte a marzo 2024
Risposta di Sharon Michieletti-Hilferink, Assistant to the GM, il giorno 26 apr 2024
Dear Canisha,Thank you for your recent stay and for taking the time to leave a review.We are glad you had a pleasant experience; your positive feedback inspires us to continue with our efforts.We hope to welcome you back. Best wishes,Sharon Michieletti-Hilferink, Assistant to the General Manager

10/10 Eccellente

Edgar

Mi è piaciuto: Pulizia, personale e servizio, servizi
Very near the airport
Soggiorno di 1 notte ad aprile 2024
Risposta di Sharon Michieletti-Hilferink, Assistant to the Gen, il giorno 30 apr 2024
Dear Edgar,Thank you very much for this positive review.We are delighted that everything met your expectations during your stay with us and that you appreciated our convenient location.We look forward to welcoming you again.Best regards,Sharon Michieletti-Hilferink, Assistant to the General Manager

8/10 Buono

Lena

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Sehr saubere Unterkunft und hilfsbereites, höfliches Personal!
Soggiorno di 1 notte ad aprile 2024
Risposta di Sharon Hilferink, Management Assistant, il giorno 30 apr 2024
Dear Lena,Thank you for taking the time to review your stay.We take great pride in our hotel's cleanliness and it is rewarding to know that this was reflected during your visit. Our team works diligently to ensure our facilities are well-maintained, so your appreciation of the hotel's condition is much valued. Furthermore, we are thrilled that our staff's commitment to providing helpful and courteous service has left a positive impression on you.We eagerly await the chance to serve you again with the same level of service you've come to expect from us.Warm regards,Sharon Hilferink, Management Assistant

8/10 Buono

Katherine

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We booked not knowing what to expect. It was too far from city center, our fault. No fridge in room as we had experienced everywhere else we traveled. Nice rebate for not having the room cleaned everyday.
Soggiorno di 3 notti ad aprile 2024
Risposta di Sharon Hilferink, Management Assistant, il giorno 15 apr 2024
Dear Katherine,Thank you for taking the time to share your review.We are delighted to hear that you found our room cleanliness and amenities to your satisfaction, and that our service met your expectations.We regret to hear that our location did not perfectly suit your travel plans. Ramada by Wyndham Amsterdam Airport Schiphol is strategically situated close to the airport, and we understand how the distance from the city center might have been inconvenient for your particular needs. Regarding the absence of a fridge in your room, while we do not offer mini-bars in rooms, we are glad to provide a 24/7 self-service shop, Kukimi, for any immediate refreshments and snacks.It is heartening to receive your appreciation for the rebate offered as part of our environmental-friendly program. We take pride in our efforts to provide both comfort and sustainability.We look forward to seeing you again on a future occasion. Best regards,Sharon Hilferink, Management Assistant

2/10 Terribile

Lena

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Personal unfreundlich und inkompetent
Soggiorno di 3 notti ad aprile 2024
Risposta di Sharon Michieletti-Hilferink, Assistant to the Gen, il giorno 15 apr 2024
Dear Lena,Thank you for taking the time to share your feedback with us.While we are glad you chose our hotel for your stay, we are disheartened to hear about your experience. Our team is committed to providing friendly and competent service, so it saddens us to learn that we did not meet your expectations.We hope to have the opportunity to better serve you in the future.Warm regards,Sharon Michieletti-Hilferink, Assistant to the General Manager

10/10 Eccellente

Alexandra

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice place.
Soggiorno di 2 notti ad aprile 2024
Risposta di Sharon Michieletti-Hilferink, Assistant to the Gen, il giorno 15 apr 2024
Dear Alexandra,Thank you for taking the time to review your stay.We are pleased that we were able to meet your expectations.It would be a pleasure to welcome you back.Best wishes,Sharon Michieletti-Hilferink, Assistant to the General Manager

6/10 Soddisfacente

Genesis, Pasadena

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
This property is outdated, and, despite the name, not all that close to the airport. They offer a shuttle, but you have to pay for it. The rooms were extremely hot, which made it difficult to get a good rest. Next time, I will just stay at the Sheraton or the Hilton and avoid having to pay for a shuttle.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sharon Hilferink, Management Assistant, il giorno 30 apr 2024
Dear Genesis,We appreciate your feedback.We regret to hear that certain aspects of our hotel did not meet your expectations, specifically regarding the décor and proximity to the airport. While our shuttle service does incur a small fee, it is part of our efforts to offer a dedicated and comfortable transfer to and from Schiphol Airport.We apologize for any discomfort experienced due to the room temperature. Our maintenance team is continuously working to ensure that our air conditioning units are effective and we also provide extra fans upon request. Nonetheless, we are glad to know that you found our service to be satisfactory and the cleanliness of your room to your liking.We take pride in offering a range of amenities and we hope you were able to enjoy the convenience of having a socket near the bed, as well as the other facilities available in your room.We look forward to welcoming you back,All the best.Sharon Hilferink, Management Assistant

10/10 Eccellente

Jessica

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Sehr nah am Flughafen gelegen und trotzdem ruhig. Sehr schöne und komfortabele Zimmer
Soggiorno di 1 notte a marzo 2024
Risposta di Sharon Hilferink, Management Assistant, il giorno 30 apr 2024
Dear Jessica,Thank you for sharing your wonderful experience at Ramada by Wyndham Amsterdam Airport Schiphol.We are delighted to hear that our location provided the convenience you needed during your travels and that you were able to enjoy a peaceful stay. It brings us great pleasure to know that the comfort and cleanliness of our rooms met your expectations, along with the overall condition of our hotel.We look forward to welcoming you back for another serene and comfortable stay in the future.Best wishes,Sharon Hilferink, Management Assistant

10/10 Eccellente

Cynthia

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
They offer transportation back and forth from the airport for a reasonable fee and from airport you could take buses or train to most cities or attractions places
Soggiorno di 4 notti ad aprile 2024
Risposta di Sharon Hilferink, Management Assistant, il giorno 30 apr 2024
Dear Cynthia,Thank you for sharing your review.We are thrilled to hear that our shuttle service provided convenient transportation to and from the airport for your travels. It is also rewarding to know that our commitment to cleanliness and service met your expectations, creating a comfortable and enjoyable experience. Our team takes great pride in maintaining our hotel's condition, and your acknowledgment of their hard work is greatly appreciated.Furthermore, we are delighted that the amenities within your room contributed to a positive stay.We continuously strive to provide exceptional service and a memorable stay for all our guests.We look forward to welcoming you back on a future visit.Kind regards,Sharon Hilferink, Management Assistant

8/10 Buono

Erin

Soggiorno di 2 notti a gennaio 2024
Risposta di Sharon Michieletti-Hilferink, Assistant to the Gen, il giorno 5 apr 2024
Beste Erin,Hartelijke dank voor uw beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.We hopen u in de toekomst opnieuw te mogen verwelkomen en wensen u een fijne dag toe. Met vriendelijke groet,Sharon Michieletti-Hilferink, Assistant to the General Manager

6/10 Soddisfacente

Laura

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Asked for 2 beds got one Told there was parking but it was full so he had us park in a no parking area which did worry me with a change in shift Had to haul luggage up steps there was a lift but it didn’t work Kids yelling in hallway til late
Soggiorno di 1 notte a marzo 2024
Risposta di Sharon Hilferink, Management Assistant, il giorno 4 apr 2024
Dear Laura,Thank you for taking the time to share your experience.We're glad to hear that you found the room to be impeccably clean and our hotel's condition to meet your expectations. It's also pleasing to know the room amenities added to the comfort of your stay.We regret to hear about the bed configuration not meeting your request and understand the inconvenience this may have caused. We strive to accommodate our guests' preferences and will review this matter internally. We apologize for any confusion regarding the parking; our team aims to provide the best possible solutions even when facing full capacity. We are also concerned about the noise disturbance from other guests and take such feedback seriously as we continuously seek to provide a peaceful environment for all our guests.Our staff is committed to providing high-quality service, and we will continue to uphold these standards in all guest interactions. We hope that the positive aspects of your experience will encourage you to consider staying with us again in the future.We hope to see you again in the future. Best wishes,Sharon Hilferink, Management Assistant

10/10 Eccellente

Niloufar

Every thing is very good
Soggiorno di 2 notti a marzo 2024
Risposta di Sharon Michieletti-Hilferink, Assistant to the Gen, il giorno 4 apr 2024
Dear Niloufar,Thank you for this positive review of your stay.We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay and appreciated the quality of our services.We all look forward to welcoming you back in the future.Kind regards,Sharon Michieletti-Hilferink, Assistant to the General Manager

10/10 Eccellente

Diane

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff are very polite and helpful and always seemed to be smiling. I stayed with my 5 yr old granddaughterand everyone was very kind and attentive towards her/us. The facilities /swimming pool was great and much needed after a long day walking. We used the hotel transport everyday and had no issues. We had an awesome comfy kingsize bed in a clean room with coffee and tea making facilities. The bathroom had a bath with overshower which for us was fine. The only negative is the price of breakfast for a 5 yr old, it is the same as an adults which is a mega expensive bowl of cereal and a glass of juice. If I come back I will stay here again.
Soggiorno di 3 notti a marzo 2024
Risposta di Sharon Hilferink, Management Assistant, il giorno 4 apr 2024
Dear Diane,We appreciate that you took the time to share your experience with us.We are thrilled to hear that our staff's politeness and helpfulness contributed to a pleasant stay for you and your granddaughter. It's wonderful to know that our swimming pool facilities were a highlight after your days of exploring. We regret to hear your concerns regarding the breakfast pricing for children. While our breakfast is priced to reflect the variety and quality offered, we understand your perspective and appreciate your feedback. It is great to learn that the comfortable king-size bed and in-room amenities, including the coffee and tea-making facilities, met your expectations for a restful experience. Our team strives to ensure that every guest feels well-cared for and it seems we succeeded during your visit.We hope to see you again in the future.Best regards,Sharon Hilferink, Management Assistant

10/10 Eccellente

James

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice hotel, good staff, shuttle ect only gripe a bit dear in the shop
Soggiorno di 3 notti a marzo 2024
Risposta di Sharon Hilferink, Management Assistant, il giorno 2 apr 2024
Dear James,Thank you for sharing your feedback about your recent stay.We are thrilled to hear that our staff, shuttle service, and the overall condition of our hotel met your expectations, and that you found your room to be spotlessly clean and well-equipped. We regret that you found the shop a bit expensive, but we hope that the convenience of our 24/7 Kukimi self-service shop with a variety of options was beneficial during your stay. Your compliments towards our amenities and service are greatly appreciated and motivate us to continue delivering a high standard of hospitality.We are looking forward to welcoming you again. All the best,Sharon Hilferink, Management Assistant

8/10 Buono

SOOKYUNG

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff were vey kind and responsive. Location is far away from the airport. Frequent travel between hotel and airport will cost a lot.
Soggiorno di 2 notti a marzo 2024
Risposta di Sharon Hilferink, Management Assistant, il giorno 2 apr 2024
Dear Guest,Thank you for taking the time to provide us with your valuable feedback about your stay at our hotel.We are delighted to hear that our staff's kindness and responsiveness met your expectations and contributed positively to your experience. Regarding your concerns about the location and the associated costs of travelling between the hotel and airport, we regret any inconvenience you may have experienced. Our shuttle service aims to provide convenience to our guests, although it is subject to a nominal fee, which we strive to keep as reasonable as possible. Please rest assured that our location near Schiphol Airport is selected to balance airport proximity with a peaceful setting.We look forward to welcoming you back in the future. Best wishes,Sharon Hilferink, Management Assistant

10/10 Eccellente

Jennifer

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was a great property! It was close to a bus station, rather than a train. Otherwise, perfect!
Soggiorno di 2 notti a marzo 2024
Risposta di Sharon Hilferink, Management Assistant, il giorno 2 apr 2024
Dear Jennifer,Thank you for leaving us this review of your recent stay.We're thrilled to hear that you found our property to be perfect for your needs, with its convenient location and the quality of our rooms and amenities. While we are indeed closer to a bus station, we hope this provided you with a smooth travel experience to surrounding areas. Our team is dedicated to providing exceptional service, and it's rewarding to know we met your expectations.We really look forward to the pleasure of welcoming you back on a future stay. Best regards,Sharon Hilferink, Management Assistant

6/10 Soddisfacente

Marco

Viaggio di gruppo
Mi è piaciuto: Pulizia e servizi
Non mi è piaciuto: Personale e servizio
De accommodatie was op zich goed, maar het inchecken was dramatisch. Nieuw systeem werd de schuld gegeven, maar de koppeling met betalen werkte ook slecht En je kan enkel met pasjes betalen . Degene die ons hielp was tevens met andere zaken bezig Na 3 kwartier werden we weer achter een andere rij gezet om de betaling af te ronden. Buffet was prima en bediening was vriendelijk
Soggiorno di 1 notte a marzo 2024
Risposta di Sharon Hilferink, Management Assistant, il giorno 2 apr 2024
Beste Marco,Bedankt voor uw feedback.Het verheugt ons te horen dat ons buffet en de vriendelijkheid van ons personeel aan uw verwachtingen hebben voldaan en dat u tevreden was over de netheid van de kamer en de voorzieningen die wij bieden.Wij betreuren het ten zeerste dat uw incheckervaring niet voldeed aan de hoge standaarden die wij nastreven. Ons doel is om een vlotte en prettige check-in te bieden, en we vinden het spijtig dat ons nieuwe systeem in dit geval niet naar behoren functioneerde. We nemen uw feedback serieus en zijn continu bezig met het verbeteren van onze processen en systemen. Daarnaast vinden we het jammer dat u langer moest wachten dan gebruikelijk en dat dit aspect van onze dienstverlening niet aan uw verwachtingen heeft voldaan.Ondanks deze uitdagingen hopen we dat de positieve aspecten van uw verblijf overwegen en dat we u in de toekomst opnieuw mogen verwelkomen om u een ervaring te bieden die geheel in lijn is met de kwaliteitsstandaarden van ons hotel.Met vriendelijke groet,Sharon Hilferink, Management Assistant

6/10 Soddisfacente

Melt, Shooters Hill

SLOW check in; not much around it; shuttle every 30 mins to/from airport. Challenge to get to Amsterdam city centre. Good size, quiet room.
Soggiorno di 1 notte a marzo 2024
Risposta di Sharon Hilferink, Management Assistant, il giorno 2 apr 2024
Dear Guest,Thanks for taking the time to comment on your stay at our hotel.We are glad to hear that you found your room to be of a good size and quiet, ensuring a comfortable stay. However, we regret to hear that you experienced some challenges with the accessibility to Amsterdam city centre. While our shuttle service is designed to provide convenience with departures every 30 minutes, we understand that the journey to the city may require some planning. Please rest assured that our front desk team is always available to assist with travel arrangements and offer advice on the best ways to navigate the area. We apologize for any inconvenience you may have experienced during check-in. We strive to ensure a smooth and efficient process for all our guests, and your comments are valuable in helping us improve.We look forward to welcoming you again. Best wishes,Sharon Hilferink, Management Assistant

10/10 Eccellente

Eric

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Clean and close to the airport. If you just need a place to spend a night between flights, this is a great option. The sauna was a fantastic bonus for sweating out some of that travel residue after a long flight. There’s nothing to see or do near the hotel, but the city center is only a $30 Uber ride away.
Soggiorno di 1 notte a marzo 2024
Risposta di Sharon Hilferink, Management Assistant, il giorno 28 mar 2024
Dear Eric,Thanks for your feedback.We're delighted to know that our proximity to the airport and the sauna facilities provided you with comfort and relaxation during your stay. We appreciate your positive remarks on the cleanliness of our hotel. While it's true that our location is not within walking distance of major attractions, we're glad you found the city centre accessible via a short Uber ride.We hope to welcome you back. Best wishes,Sharon Hilferink, Management Assistant

8/10 Buono

Lucian

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Wind whistle at the windows Parking should be included not pay separate.
Soggiorno di 2 notti a marzo 2024
Risposta di Sharon Hilferink, Management Assistant, il giorno 28 mar 2024
Dear Lucian,Thanks for taking the time to share your views of your stay at our hotel.We understand that parking fees can be a concern, and we strive to maintain competitive rates while offering the convenience of our location and facilities. Moreover, we regret the disturbance caused by the wind at the windows and will look into this matter to ensure the comfort of our guests.It would be a pleasure to welcome you back on another occasion. Kind regards,Sharon Hilferink, Management Assistant

8/10 Buono

Jeffrey

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Sharon Michieletti-Hilferink, Assistant to the Gen, il giorno 28 mar 2024
Beste Jeffrey,Hartelijk dank voor deze uitstekende score.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Met warme groeten en graag tot een volgende keer,Sharon Michieletti-Hilferink, Assistant to the General Manager

10/10 Eccellente

Rebekah

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was clean, quiet, had a 2 bedroom suite for my husband, mother-in-law and me.
Soggiorno di 2 notti a marzo 2024
Risposta di Sharon Hilferink, Management Assistant, il giorno 25 mar 2024
Dear Rebekah,Thank you for your kind review.We're delighted to hear that you found our accommodations clean and quiet, and that the two-bedroom suite was a perfect fit for you, your husband, and mother-in-law. It's wonderful to know that our efforts to maintain high standards in room cleanliness and hotel condition met your expectations. Our team strives to provide exceptional service, and we're thrilled that this was reflected during your stay.We hope to see you again soon.Kind regards,Sharon Hilferink, Management Assistant

8/10 Buono

maria

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good
Soggiorno di 4 notti a marzo 2024
Risposta di Sharon Michieletti-Hilferink, Assistant to the Gen, il giorno 28 mar 2024
Dear Maria,Thank you for your positive feedback.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We would be glad to have you return for another memorable stay.Best wishes,Sharon Michieletti-Hilferink, Assistant to the General Manager

10/10 Eccellente

Jodi

Soggiorno di 1 notte a marzo 2024
Risposta di Sharon Michieletti-Hilferink, Assistant to the Gen, il giorno 30 apr 2024
Dear Jodi,Please accept our thanks for your kind rating of your recent visit.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all look forward to welcoming you back in the future.Kind regards,Sharon Michieletti-Hilferink, Assistant to the General Manager

10/10 Eccellente

STEPHEN

Soggiorno di 1 notte a marzo 2024
Risposta di Sharon Michieletti-Hilferink, Assistant to the Gen, il giorno 4 apr 2024
Dear Stephen,Thank you for such a great review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again.Kind regards,Sharon Michieletti-Hilferink, Assistant to the General Manager

10/10 Eccellente

Kerry

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024

2/10 Terribile

Dolores

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
The staff was impolite, they wanted to take our money twice even though we had paid our reservation. Otherwise we had our receipt and they tried to fool us. We waited there almost 40 minutes, which was unacceptable for us as we were with little kids. It was one of the worst experiences with the staff.
Soggiorno di 1 notte a marzo 2024
Risposta di Sharon Hilferink, Management Assistant, il giorno 28 mar 2024
Dear Dolores,Thank you for your feedback.We're truly sorry to hear about the issues you faced with our front desk service, especially as we strive to provide a smooth and efficient check-in experience for all our guests, including those with young children. Please rest assured that it is our standard practice to maintain clear and transparent communication regarding payments, and your account of the experience is concerning. We would like to apologise for any inconvenience caused and the time it took to resolve the situation.We hope to have the pleasure of welcoming you back for an improved experience next time.Kind regards,Sharon Hilferink, Management Assistant

8/10 Buono

Gherrel

Soggiorno di 7 notti a febbraio 2024

10/10 Eccellente

Xiaolin

Viaggio di lavoro
Mi è piaciuto: Pulizia
Great experience
Soggiorno di 1 notte a febbraio 2024
Risposta di Sharon Michieletti-Hilferink, Assistant to the Gen, il giorno 22 feb 2024
Dear Guest,Thank you for positively reviewing your recent stay.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you again. Best wishes,Sharon Michieletti-Hilferink, Assistant to the General Manager

6/10 Soddisfacente

Hamed

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
schade
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

marius

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Our stay was good. The only thing was the banging doors in the morning. Otherwise all good and clean.
Soggiorno di 2 notti a febbraio 2024
Risposta di Sharon Hilferink, Management Assistant, il giorno 19 feb 2024
Dear Marius,Thank you for taking the time to share such a valuable review.We're delighted to hear that you found our hotel clean and were satisfied with the service and room amenities. It is our aim to provide a comfortable stay, and we're glad to see that we met your expectations in these areas. We regret to hear about the disturbance caused by the banging doors. While our accommodations are soundproof, we understand that noise can be an occasional issue, and we always strive to ensure our guests' comfort.We look forward to seeing you again in the future.Kind regards,Sharon Hilferink, Management Assistant

10/10 Eccellente

sevda

Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

HYUNGSIK

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024