Design dell’edificio

Recensioni per Sonder Park House

3 out of 5
Sonder Park House
53 Vossiusstraat, Amsterdam, North Holland

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 117 su 271 recensioni" "
Valutazione di 8 - Buono. 73 su 271 recensioni" "
Valutazione di 6 - Soddisfacente. 44 su 271 recensioni" "
Valutazione di 4 - Scarso. 21 su 271 recensioni" "
Valutazione di 2 - Terribile. 16 su 271 recensioni" "

8,2/10

Pulizia

8,8/10

Personale e servizio

7,8/10

Servizi

7,8/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Patrizia

Viaggio di coppia
The hotel is ok, we had a 3-nights long stay. Our room was very small for a double bed but with all the needed comfort (private bathroom, safe, courtesy set) and daily cleaning is at extra expense. The worst was that our room had a terrible smell of sewer everyday when we came back before dinner and then disappeared after dinner… They provide a free luggage drop off that is very useful. Common rooms are nice and clean. Location is perfect for walking tours (city center is at 20-30 min walking). Overall stay was ok but a little expensive with respect to the quality.
Risposta di Sonder, il giorno 17 apr 2024
Thank you for sharing your feedback, Patrizia. We're glad you found the room adequately equipped. However, we apologize for the inconvenience caused by the smell in your room, and we appreciate your patience and understanding as we work to address this issue. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay.

8/10 Buono

Angela

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Bellissima struttura peccato che non c’è un ristorante all’interno. le pulizie venfono fatte solo all’arrivo il primo giorno e poi nei giorni successivi sono a pagamento
Soggiorno di 4 notti a novembre 2021

10/10 Eccellente

Paolo

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti a settembre 2021

6/10 Soddisfacente

Nicole

Viaggio di coppia
Mi è piaciuto: Personale e servizio
The online photos were misleading. We booked a double room but got a small, basement room not shown on the website. The room needed maintenance, with chipped flooring and loose skirting boards. The walls were poorly painted. When you used the shower it leaked all over the floor meaning we had to use a lot of towels. It came with a short shower curtain rather than a screen, which is just unhygienic. The bed was comfortable but dipped in the middle, making it hard to sleep on one side. It was also inconveniently placed against the window. They don’t clean the rooms daily, you have to request this through the app, which appeared as ‘not an option’ for our hotel. It felt a bit awkward having to ask for this at the desk so we didn’t request it during the stay. The hotel's common areas like the lounge, workspace, and garden were nice, but the rooms didn't meet the same standard. Other rooms might be better. Overall the location is really good, but I’d say this is the lowest standard I would accept from a hotel.
Soggiorno di 5 notti a maggio 2024

10/10 Eccellente

Sarah

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel was very close to the main museums in Amsterdam and still close enough to walk to the central parts of the city. The room was clean and comfortable and front desk very helpful. I would definitely stay again.
Soggiorno di 2 notti a maggio 2024

8/10 Buono

Gregory

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great staff. Room maintenance needs focus. Electrical plus safe needs to be secured to the shelf
Soggiorno di 3 notti a maggio 2024

4/10 Scarso

Jess

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
There were two good things about this hotel - its position in being close to good shopping and the museums, and the staff on the front desk. Julianna on reception was supremely helpful, full of local information and happy to explain how to use local transport etc. The room itself was pretty awful. Below ground floor level with one small window looking at a scruffy brick wall and a pipe from an extractor fan sending fish smells into the room. The room was dark, noisy from other guests, looked in dire need of some maintenance (hooks hanging off walls, soap/shampoo dispenser falling off the wall, handle on the toilet brush broken off, scuff marks all over the walls, TV not working, shower bracket not fitted to wall properly, holes filled in badly etc etc). I know its hard to clean rooms that are poorly maintained but the big hair sitting on the bath towel was not the welcome I wanted. The hotel didn't stock any alcohol, soft drinks and or ice despite having a bar. They have free coffee and tea (as long as its Earl Grey or a couple of herbal ones). I was hugely disappointed in this hotel, wouldn't recommend it and wouldn't stay here again.
Soggiorno di 3 notti a maggio 2024
Risposta di Sonder, il giorno 14 mag 2024
Thank you for taking the time to share your feedback with us, Jess. We're delighted you enjoyed our prime location and that Julianna provided you with exceptional service during your stay. However, we're deeply sorry to learn that your experience with the room fell short of expectations. Please accept our sincere apologies for the issues you encountered, including the maintenance and cleanliness concerns. Your feedback is invaluable to us, and we will address these matters with our team to ensure improvements are made promptly. It's our hope to have the opportunity to welcome you back in the future and provide you with the seamless experience you deserve.

4/10 Scarso

Wayne

Non mi è piaciuto: Condizioni e dotazioni della struttura
Location is good. Room was pretty bad. Comedically small. Could barely move once the suitcase was open. Clean and fine, but everything in it very basic. Expected better given price and previous experience with Sonder. The picture is different (and far more modern) from the actual room.
Soggiorno di 2 notti a maggio 2024

10/10 Eccellente

Delphine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a maggio 2024

10/10 Eccellente

David

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My only suggestion would be to ask for a room above ground. The lower (basement rooms) are very cold in the spring. Otherwise, this was a fantastic experience. The rooms are spacious and well thought out. Toilet and shower are separate, shower room has heated floors.
Soggiorno di 3 notti ad aprile 2024

10/10 Eccellente

Allen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Beautiful property. Juliana was very sweet and helpful.
Soggiorno di 1 notte ad aprile 2024

2/10 Terribile

Robina

Soggiorno di 4 notti ad aprile 2024

10/10 Eccellente

Amy

Mi è piaciuto: Pulizia, personale e servizio, servizi
We booked the twin single room for 3 nights. The room was fine for a short stay and if you travelled light (two pack backs) otherwise you will struggle for space. Overall, would recommend. Location is great, hotel is clean and staff were friendly.
Soggiorno di 3 notti ad aprile 2024

10/10 Eccellente

Michael, Raleigh

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Everything was excellent but shower head should be replaced.
Soggiorno di 4 notti ad aprile 2024

10/10 Eccellente

Bethel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 6 notti ad aprile 2024

8/10 Buono

Judith

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Excellent customer service, complimentary quality coffee in lobby jowever our deluxe room on top floor had obvious water damage (peeling paint) and sink other end of room from toilet which was very inconvenient. Only one very small mirror and most importantly elevator not working needing to be re-set numerous times making leaving and returning throughout trip challenging.
Soggiorno di 3 notti ad aprile 2024

8/10 Buono

Pui shan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff are friendly.
Soggiorno di 3 notti ad aprile 2024

10/10 Eccellente

Geneviève

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Vraiment bien!
Soggiorno di 4 notti ad aprile 2024

4/10 Scarso

Julia

Viaggio di lavoro
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Ich hatte ein Einzelzimmer gebucht, was ich bekam glich mehr einer Abstellkammer. Das Zimmer zwar einigermaßen sauber, aber an allen Ecken renovierunsbedürftig. Da das Schloss meiner Tür nicht funktionierte, wechselte ich nach einer Nacht das Zimmer. Dieses war zwar vom renovierungszustand besser, jedoch befand sich auf der Schwelle zum Bad jede Menge Baustaub und auch auf dem Föhn sammelte sich Staub. Leider konnte man in dem Dachzimmer Werder die Klimaanlage einschalten, noch das Fenster öffnen, sodass es, obwohl es er Mitte April war, unangenehm warm wurde. Allgemein für den Preis von über 400€ für 3 Nächte enttäuschen und nicht das, was ich sonst bisher von sonder gewohnt war
Soggiorno di 3 notti ad aprile 2024
Risposta di Sonder, il giorno 10 apr 2024
Hi Julia, your honest feedback is appreciated. We're sorry your recent visit was disappointing. We are renovating this property, and we're sorry for the dust. Please accept our apologies for the issues you had with the spaces and access. Should you decide to give us another chance, we'd love to host you in one of our spacious apartments next time.

8/10 Buono

Mary Beth

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Sebastian

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Todo perfecto
Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Jane

Viaggio con la famiglia
elpful. Would make coffee for us anytime. The space was quiet and peaceful . Beds good and amenities plentiful. Right next to the beautiful Vondelpark. Highly recommend!
Soggiorno di 4 notti a marzo 2024

2/10 Terribile

Rasmus

Soggiorno di 3 notti a marzo 2024

6/10 Soddisfacente

Daniel, GJERSTAD

Mi è piaciuto: Personale e servizio
It was ok. The bathroom and WC was in different rooms. No sink in WC. Size of double room was very small. Bed wasnt good at all.
Soggiorno di 3 notti a marzo 2024
Risposta di Sonder, il giorno 2 apr 2024
Hi Daniel, your feedback is important to us. We're sorry your space and visit was disappointing. Should you decide to give us another chance, we'd love to host you in a larger space next time.

10/10 Eccellente

Mary

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura

10/10 Eccellente

Amy

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff at Sonder house are SO kind and HELPFUL. whether they are making you a complimentary coffee , researching the nearest place I can buy something specific , giving directions , and even putting me to bed and looking after me after a bad experience. The location is so convenient. Beds are comfy and shower wonderful.. all clean, quiet and homely. Nice for work or leisure. I can't thank the desk girls enough !
Soggiorno di 4 notti a marzo 2024

10/10 Eccellente

Martin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Es war ein tolles Hotel in einer klasse Gegend. Sehr ruhig und gute ÖV Anbindung. Freundliches Personal.
Soggiorno di 4 notti a febbraio 2024

4/10 Scarso

Boris

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Room is very small, no refrigerator. No cleaning service. You need to pay extra for the service rust in the bathroom. check in time 4:00 if you want to get earlier $10 for each hour whatever you want stuff is friendly and creamer in the room I don't think so ever was using this room I don't think so it's ever cleaned before somebody will get into the room the coffee maker was so dirty. Need to wash yourself and stay on your knee to take a shower. Location is good.
Soggiorno di 2 notti a febbraio 2024
Risposta di Sonder, il giorno 28 feb 2024
Thank you for sharing your feedback with us, Boris. We're sorry about the challenges you encountered during your stay. It saddens us that your space fell short of expectations. We operate both hotels and apartments, which may include different features like having a kitchen in your space. We offer guests the ability to book housekeeping services on demand for a nominal fee. This ensures guests can enjoy an uninterrupted and sustainable stay. Had we known your room wasn't up to our cleanliness standards, we would've been happy to re-clean the space. You can always reach us through our app, call, text, or email 24/7 for help. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

6/10 Soddisfacente

Maureen Frances

Viaggio di coppia
Friendly helpful staff. Secure location. Ideal spot from which to explore. Room tired and in need of updating. Clean and comfortable.
Soggiorno di 4 notti a febbraio 2024
Risposta di Sonder, il giorno 22 feb 2024
Hi Maureen, thanks for staying with us and providing a review. We're thrilled that you enjoyed our friendly staff and great location. However, we're sorry your space was underwhelming. Your feedback is valuable to us, and we will take it into consideration as we strive to enhance our accommodations for future guests. We hope to see you again soon at another one of our 40+ locations worldwide.

10/10 Eccellente

Toby

Soggiorno di 2 notti a gennaio 2024

10/10 Eccellente

Egemen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Baya güzeldi otel ve konaklamamız. Fiyata göre bulabileceğiniz en güzel oteldi.
Soggiorno di 3 notti a gennaio 2024

6/10 Soddisfacente

Viaggiatore verificato

Non mi è piaciuto: Pulizia e personale e servizio
Pictures are total scams!
The rooms were nothing like the pictures presented on the website. Smaller and very dirty room. The location was great but everything else was just okay or bad..
Soggiorno di 3 notti a gennaio 2024
Risposta di Sonder, il giorno 1 feb 2024
Your feedback is important to us. We're sorry your room fell short of expectations. We have multiple spaces at this property, each designed to give you a beautiful place to stay — while our style is consistent, the view, layout, and design may vary. Cleanliness is one of our top priorities, but we're sorry for the disappointment here. We'll review our procedures with our team to ensure a higher standard is met. Should you decide to give us another chance, we'd love to make it up to you.

4/10 Scarso

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
NOT ACCEPTABLE
Clean room & linen. Shower room old, tatty, smelly but as cleaned as well as possible by staff. Basin tap leaked. Shower had to be used at low flow otherwise it ran into dry area. Damage to bottom of door into main room and grouting at bottom of tiles & wall covering due to persistent flooding. Whilst accepting the outside weather was cold, our room remained unacceptably cold despite asking reception for help in providing more heat on three occasions. We got an additional duvet which was helpful but not adequate The reception, lounge areas were beautiful and warm. The staff was professional and friendly.
Soggiorno di 7 notti a gennaio 2024
Risposta di Sonder , il giorno 19 gen 2024
We appreciate your detailed feedback. We apologize for the multiple issues you encountered with the bathroom, and temperature in your room. This definitely falls short of our expectations. Your comments are valuable, and we're addressing these concerns to ensure a better experience. We hope to have the opportunity to provide you with a more seamless stay in the future.

10/10 Eccellente

Brenda

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
If you are looking for a simple hotel stay while you spend majority of your time exploring the city, this is the perfect one! It is cozy and extremely walkable to main scenes of the city. My partner and I enjoyed 5 nights here 👍
Soggiorno di 5 notti a gennaio 2024
Risposta di Sonder, il giorno 22 gen 2024
Hi Brenda, thank you for your kind words. We hope to host you again soon at any of our locations.

10/10 Eccellente

Erik

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The Sonder is located in the Museum Quarter, 8 minutes walk from Leidse Plein and about 25 minutes from de Dam and the Canal Ring. The rooms are quite small but functional and clean. Nespresso coffee maker with coffee pods and tea in the room. There is paid parking in front of the hotel at E6.50 per hour. Parking is free from midnight until 9 am. There is a nice lounge with fireplace and a coffee bar. Hotel staff is friendly and knowledgeable. Overall a great stay!
Soggiorno di 2 notti a dicembre 2023

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Kat was great, she greeted me and made outstanding coffee on several days of my stay. Her and Anka both gave great advice on places to eat, castles and things to see, as well as how to mail intl post cards. Excellent stay and great staff!
Risposta di Sonder , il giorno 29 dic 2023
Hi John, thank you for staying with us and leaving a review. We’re thrilled to hear about your experience. We hope to host you again soon at one of our many locations around the globe.

10/10 Eccellente

Kirklan

Soggiorno di 3 notti a dicembre 2023
Risposta di Sonder, il giorno 29 dic 2023
Hi Kirklan, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

8/10 Buono

Miguel

The hotel has a strange check in policy, where you need to complete the check in beforehand and cannot simply walk into the lobby. An access code will be provided which you will need to use in order to get into the lobby itself, they will not help you if they see you struggle with the code unless you use the ring camera and wait. There is no housekeeping unless you pay a 30 euro fee, so keep clean unless you want to pay. The only large trashcan is in the hotek entrance, so to throw food items away you must go downstairs. Staff was generally friendly, but not as courteous as in other hotels I've been to, felt more casual and the hotel gave more of a "help yourself" vibe. My room was alright, bed was very comfortable, view was nice, room wasn't very large though. The bathroom was split in two, so you had to walk around the room from the toilet to the sink, which was strange but not awful considering it's an old building. They held my bags for a few hours after check out since my train left 5 hours after check out, which was very helpful. I do not recommend this hotel for people with moving disabilities, the entrance does not have a ramp.
Soggiorno di 4 notti a dicembre 2023

10/10 Eccellente

Julian

Soggiorno di 3 notti a novembre 2023
Risposta di Sonder, il giorno 29 dic 2023
Hi Julian, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

10/10 Eccellente

Mark

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a novembre 2023

10/10 Eccellente

Ibonne

Soggiorno di 3 notti a novembre 2023

6/10 Soddisfacente

Lukas

Mi è piaciuto: Personale e servizio
Die Unterkunft hat einen modernen und stilvoll eingerichteten Empfang. Der Zugang ist über einen persönlichen Code jederzeit möglich. Alternativ kann auch geklingelt werden. Die Zimmer sind entsprechend eines Stadthotels sehr klein. Ärgerlich ist, dass das Hotel offenbar mit standardisierten Bildern arbeitet, im Internet, wie auch in der eigenen App. Die Bilder der Allgemeinbereiche und Zimmer entspricht daher nicht dem expliziten Hotel. An manchen Stellen war die Einrichtung schon etwas in die Tage gekommen und die Steuerung der Lüftung war nicht wirklich nachvollziehbar. Die Zimmer waren teilweise sehr hellhörig.
Soggiorno di 3 notti a novembre 2023

4/10 Scarso

Anette

Soggiorno di 5 notti a novembre 2023
Risposta di Sonder, il giorno 14 nov 2023
Hi Anette, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Good stay at Sonder Park House
Good stay at Sonder Park House in Amsterdam. The location was great. The staff was very friendly and the complementary coffee bar was a delight each morning. The only thing we did not like were the very scratchy and stiff towels and there were no wash cloths. Also, we were not able to control our thermostat and it got hot in our room at night.
Soggiorno di 5 notti a novembre 2023

4/10 Scarso

Ivan

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
S
Soggiorno di 3 notti a novembre 2023

6/10 Soddisfacente

Noah

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a ottobre 2023
Risposta di Sonder, il giorno 9 nov 2023
Hi Noah, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

2/10 Terribile

Christian

Soggiorno di 3 notti a ottobre 2023
Risposta di Sonder, il giorno 9 nov 2023
Hi Christian, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 Eccellente

Devin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Our second time staying at this location. The room was huge and amazing. Easy to access via mass transit, and right near major museums and great restaurants.

8/10 Buono

Sally

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a ottobre 2023
Risposta di Sonder, il giorno 31 ott 2023
Hi Sally, we appreciate you staying with us and leaving a review. We’re glad you enjoyed your time with us, and we hope you’ll consider us again for your future travels.

10/10 Eccellente

Torie

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place! Clean,quiet and very close to everything g including a walking path right into the heart of the city. Highlight…they have Davines hair products and soap!!
Soggiorno di 2 notti a ottobre 2023