Dear Riccardo, we are so disappointed to read about your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help.Kind regards,Customer Care Team

Dear Jasmin, thank you for sharing your feedback with us. We're glad to hear that your overall stay was okay, but we're concerned to learn about the presence of mold on the walls in your room. Please accept our sincere apologies for any discomfort or inconvenience this may have caused. Rest assured, we take matters of cleanliness and guest safety very seriously, and we will tackle this issue immediately to ensure that it is thoroughly resolved. Your health and well-being are our top priorities, and we appreciate you bringing this matter to our attention. If there's anything else we can do to make your next stay more comfortable and enjoyable, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future for a more pleasant experience. Kind regards,Customer Care Team

Dear Natasha, thank you so much for your glowing review! We're thrilled to hear that you had a perfect experience during your stay with us. Providing exceptional service and ensuring our guests' satisfaction are our top priorities, and we're delighted that we could meet and exceed your expectations. If your travels bring you back to the area, we would be honored to welcome you back for another fantastic stay. Thank you for choosing to stay with us and for sharing your positive feedback!Kind regards,Customer Care Team

Dear Angelena, we sincerely apologize for the unpleasant experience you encountered during your stay. Your feedback is deeply concerning, and we take your comments regarding cleanliness and property conditions very seriously. Please rest assured that we are actively handling these issues with our housekeeping and maintenance teams to ensure a higher standard of cleanliness and maintenance throughout the hotel. Additionally, we have implemented measures to handle any pest issues promptly and effectively. We understand the importance of providing a comfortable and safe environment for our guests, and we regret that we fell short of your expectations in this regard. We truly appreciate your honesty and the opportunity to handle these issues, and we are committed to making the necessary improvements to regain your trust. Should your travels bring you back to the area, we would welcome the opportunity to provide you with a much-improved experience. Thank you for bringing these matters to our attention, and we apologize for any inconvenience caused.Kind regards,Customer Care Team

Dear Mario, thank you for sharing your wonderful experience with us! We're thrilled to hear that you found our rooms to be great value for the price and that you were impressed by their cleanliness. Our team takes great pride in providing helpful and friendly service, and we're delighted that you felt well taken care of during your stay. We can't wait to welcome you back for another fantastic stay at our hotel!Kind regards,Customer Care Team

Dear Suzette, thank you so much for your kind words! We're thrilled to hear that you loved your stay with us and that you plan to stay with us again in the future. Providing exceptional experiences for our guests is our top priority, and we're delighted that we were able to exceed your expectations. We look forward to welcoming you back to our hotel and ensuring that your next stay is just as enjoyable as the last. If there's anything specific you loved about your stay or anything we can do to make your future stays even better, please don't hesitate to let us know. Your feedback is invaluable to us as we strive to continuously improve our services and amenities. Once again, thank you for choosing to stay with us, and we can't wait to host you again soon!Kind regards,Customer Care Team

Dear guest, we're delighted to hear that you enjoyed your stay with us and found our hotel to be clean, spacious, and conveniently located! Thank you for your kind words about our staff - we strive to provide excellent service to all of our guests. We're thrilled to hear that you would choose to stay with us again, and we look forward to welcoming you back for another wonderful stay! If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Kind regards,Customer Care Team

Dear Paige, thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you found the room clean and comfortable for your overnight stay. We take safety and security very seriously, and we apologize for any concerns you had regarding the door locks. We'll certainly look into handling this issue promptly to ensure the safety and peace of mind of all our guests. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.Kind regards,Customer Care Team

Dear Paul, we're sorry to hear that you were dissatisfied with the property conditions and facilities during your stay. Your feedback is important to us, and we take it seriously as we strive to provide a comfortable experience for all our guests. Please feel free to share any specific concerns you may have, and we'll do our best to handle them promptly. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Kind regards,Customer Care Team

Dear Lenia, we're sorry to hear that you were dissatisfied with the staff and service during your stay. Providing exceptional service to our guests is our top priority, and we regret that we fell short of your expectations. Your feedback is valuable to us, and we will tackle any areas for improvement with our team to ensure that future guests receive the level of service they deserve. We hope to have the opportunity to welcome you back in the future and exceed your expectations. If you have any further concerns or feedback, please feel free to reach out to us directly.Kind regards,Customer Care Team

Dear Erendira, we're thrilled to hear that you had a positive experience with us! Your satisfaction is our priority, and we look forward to welcoming you back on your next visit. If there's anything we can do to make your future stays even more enjoyable, please don't hesitate to let us know. Thank you for choosing us, and we can't wait to host you again soon!Kind regards,Customer Care Team

Dear Tasia, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Kind regards,Customer Care Team

Dear Christopher, we're thrilled to hear that you had such a positive experience during your stay with us! Providing great service and a fantastic location for our guests is always our goal, and we're delighted that we could meet your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future!Kind regards,Customer Care Team

Dear Jennifer, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Kind regards,Customer Care Team

Dear Mindy, we're thrilled to hear that you found our hotel to be the best value for your visit to Disneyland and the Anaheim area! Providing exceptional value and service to our guests is our top priority, and we're delighted that we succeeded in meeting your expectations. Thank you for your kind words, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Thank you for choosing our hotel!Kind regards,Customer Care Team

Dear Alejandra, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Kind regards,Customer Care Team

Dear Manuel, we appreciate your feedback regarding your recent stay with us. Our location is indeed one of our key advantages, and we apologize for any inconvenience caused by the lack of maintenance you experienced. We take maintenance issues seriously and will handle them promptly to ensure a more comfortable experience for our guests. Regarding language preferences at the reception, we aim to provide multilingual support to accommodate all our guests' needs. However, we apologize if this caused any inconvenience for you. Your comments help us improve, and we hope to have the opportunity to welcome you back for a better experience in the future. Kind regards,Customer Care Team

Dear Emma, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Kind regards,Customer Care Team

Dear Verlynn, thank you for sharing your positive experience with us! We're delighted to hear that you and your family enjoyed your stay with us. Our team strives to provide a welcoming and comfortable environment for all our guests, and we're thrilled that you had a great time. If your travels bring you back to the area, we would love to welcome you again for another enjoyable stay.Kind regards,Customer Care Team

Dear Jennifer, thank you for choosing to stay with us and for sharing your experience. We're pleased to hear that our property's convenience to Disneyland and the convention center met your needs and that you found the check-in process easy. We apologize for the housekeeping issue in your first room, but we're glad that our front desk team was able to promptly resolve it by switching you to another room. It's great to know that you enjoyed the hot tub and pool area for relaxation. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!Kind regards,Customer Care Team

Dear Helena, we're sorry to hear that your experience did not meet your expectations. We strive to provide excellent amenities and maintain our property to a high standard, and we apologize if we fell short in your case. Your feedback is valuable to us, and we will use it to improve our services. If there's anything specific you would like us to handle or if you have any suggestions for how we can enhance our offerings, please feel free to reach out to us directly. We appreciate your input and hope to have the opportunity to better serve you in the future.Kind regards,Customer Care Team

Dear Kyle, thank you for sharing your feedback on your recent ten-day stay with us. We're thrilled to hear that you found our beds to be the best you've ever experienced at a hotel and that you slept soundly throughout your stay. It's wonderful to know that you were able to enjoy our pool despite the temperature, and we're glad you appreciated the ample space we offer. However, we apologize for any inconvenience caused by the pool's cleanliness and mustiness. Your feedback is essential to us, and we'll share these concerns with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Kind regards,Customer Care Team

Dear Angelica, thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay regarding the presence of roaches. This is certainly not up to our standards of cleanliness, and we take your concerns very seriously. We will review this issue immediately with our pest control team to ensure that it is resolved promptly. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Kind regards,Customer Care Team

Dear Shawna, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Kind regards,Customer Care Team

Dear Kathlene, we appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments regarding the parking lot and room attendance have been duly noted, and we'll work diligently to handle these issues to improve our facilities and services for our guests. However, we're glad to hear that our staff provided friendly service throughout your stay. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations during any future visits. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Kind regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Rosary, we're delighted to hear that you found your stay with us very comfortable. Providing a cozy and relaxing environment for our guests is our top priority, and we're pleased that we could meet your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another comfortable stay in the future!Kind regards,Customer Care Team

Dear Danielle, we're truly sorry to hear about the disturbance caused by noise from neighboring rooms during your stay. Ensuring a peaceful and restful environment for all our guests is of utmost importance to us, and we apologize for falling short in this regard. Your feedback regarding the thin walls and noise level will be shared with our team to find solutions to improve the overall experience for our guests. If you decide to give us another chance, we'll do our best to make your next stay more enjoyable. Thank you for bringing this to our attention.Kind regards,Customer Care Team

Dear Jessica, thank you for taking the time to share your positive experience with us! We are delighted to hear that our hotel's location, friendly staff, and efficient check-in and check-out process contributed to a perfect stay for you. It's wonderful to know that you found your room spacious and the bed comfortable. If there's anything specific you enjoyed or any additional feedback you'd like to provide, please feel free to share. We appreciate your kind words and hope to have the pleasure of hosting you again in the future.Kind regards,Customer Care Team

Dear Esther, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Kind regards,Customer Care Team

Dear Kathryn, thank you for choosing to stay with us and for sharing your positive experience. We're delighted to hear that you found our property conveniently located for walking to Disneyland, enjoyed the quiet and pleasant atmosphere, and appreciated our clean rooms and friendly staff. Providing a comfortable and enjoyable stay for our guests is our priority, and your feedback motivates us to continue delivering excellent service. If there's anything specific you loved about your visit or any additional suggestions you have, feel free to share. We look forward to welcoming you back for another wonderful stay in the future.Kind regards,Customer Care Team

Dear Crystal, thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced during your stay. Please know that your feedback is important to us, and we will handle the issues you mentioned, including the condition of the room and the pillows, to ensure a better experience for our future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay. Safe travels! Kind regards,Customer Care Team

Dear Brooke, thank you for taking the time to share your feedback with us. We're pleased to hear that you found our staff friendly and the hotel clean. We appreciate your understanding regarding the parking and dated amenities. Your comments are valuable, and we'll use them to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Safe travels!Kind regards,Customer Care Team

Dear Mariano, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Kind regards,Customer Care Team

Dear Kate, thank you for bringing your concerns to our attention. We sincerely apologize for the issues you encountered during your recent stay. Your feedback is essential to us, and we are committed to handling each point you raised. We understand the importance of a clean and comfortable environment, and we are taking immediate steps to enhance our cleaning procedures, inspect room amenities, and handle the water pressure in the shower. We appreciate your past loyalty and hope to have the opportunity to regain your trust in the future.Kind regards,Customer Care Team

Dear Adrian, we sincerely apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we regret that the issues with the door and refrigerator impacted your overall impression. Rest assured, we take your comments seriously, and our maintenance team will handle these issues promptly to prevent any recurrence. We appreciate your understanding and hope you will consider giving us another chance in the future.Kind regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Jennifer, thank you for taking the time to share your positive experience with us. We are delighted to hear that you found your room beautiful, clean, and well-prepared. Providing a comfortable and welcoming environment for our guests is our top priority, and we're glad we could meet your expectations. If you have any further comments or if there's anything specific you loved about your stay, please feel free to share. We look forward to welcoming you back on your next visit.Kind regards,Customer Care Team

Dear Doris, thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you faced. Cleanliness is a top priority for us, and we regret that you had to encounter these issues. We have shared your concerns with our housekeeping team to ensure such lapses are handled promptly. We appreciate your understanding and hope to have the opportunity to improve your impression in the future. If there's anything specific you'd like to discuss or if you have further suggestions, please don't hesitate to contact us directly.Kind regards,Customer Care Team

Dear Nichole, thank you for choosing to stay with us and taking the time to share your feedback. We're pleased to hear that our hotel's affordability and proximity to Disneyland were convenient for your visit. However, we apologize for any cleanliness concerns you encountered. Rest assured, your comments will be shared with our housekeeping team to ensure improvements are made. We appreciate your understanding, and we hope to have the opportunity to welcome you back for a more satisfying experience.Kind regards,Customer Care Team

Hi kazuhiro,Thank you for choosing our hotel for your first stay, and we're thrilled to hear it met your expectations. We're glad you found our location convenient for accessing Disney and nearby amenities. We appreciate your feedback regarding the microwave and hot water situation; we'll certainly look into improving these aspects for future guests. We apologize for any inconvenience caused by the lack of kettle rental service and the hot water issue in the bath, and we'll investigate these matters to ensure they're resolved promptly. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Kind regards,Customer Care Team

Hi Joanna,We're thrilled to hear that our hotel's location within walking distance of Disneyland added convenience to your stay. However, we're sorry to learn about the limitations you encountered with our outdated building and parking facilities. Your detailed feedback is invaluable to us as we strive to improve our property for all guests. Rest assured, we're actively exploring ways to address these concerns and enhance the overall experience for our visitors. Thank you for sharing your insights, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Kind regards,Customer Care Team

Hi Russell,Thank you for taking the time to provide us with your valuable feedback. We're pleased to hear that you found your room clean and odor-free and that our location met your needs, making you consider staying with us again. However, we sincerely apologize for the maintenance issues you encountered, including the loose electrical plug, the detached towel rack, the leaking toilet, and the slow-draining sink. We appreciate you bringing these to our attention at checkout, and we assure you that we have since addressed these concerns with our maintenance team to ensure they are promptly and thoroughly resolved. Ensuring the comfort and safety of our guests is paramount, and we're committed to making the necessary repairs to prevent such issues in the future. We look forward to welcoming you back, aiming to provide an even more comfortable and enjoyable stay.Kind regards,Customer Care Team

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Maria, thank you for choosing to stay with us and taking the time to share your experience. We're delighted to hear that you found everything clean and comfortable during your one-night stay. Our team works hard to provide a welcoming and well-maintained environment for our guests. If you have any suggestions or if there's anything specific that stood out to you as particularly enjoyable, please feel free to share. We hope to have the pleasure of hosting you again in the future for another positive experience.Kind regards,Customer Care Team

Dear Michelle, thank you for choosing our hotel for your stay and providing valuable feedback. We sincerely apologize for any inconvenience you experienced during your visit. Your comments regarding the condition of the room and cleanliness are of great concern, and we assure you that this does not reflect our usual standards. We appreciate you bringing this to our attention, and we will handle these issues promptly to ensure a more positive experience for future guests. If you could provide us with more details or reach out to our team directly, we would be grateful. We value your input, and we hope to have the opportunity to regain your trust in the future.Kind regards,Customer Care Team

Dear Kristine, thank you for sharing your feedback with us, and we sincerely apologize for the shortcomings you experienced during your stay. We regret that the cleanliness and condition of the room did not meet the standards we aim to uphold. Your comments are important, and we will handle these issues with our housekeeping team to ensure immediate improvements. We appreciate your understanding of the limitations, and we're glad that the location met your needs for visiting Disneyland and the convention center. If there are any specific details you'd like to share or any preferences for your future stays, please feel free to let us know. We value your input and hope to have the opportunity to provide you with a more satisfactory experience on a future visit.Kind regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Bruce, thank you for choosing to stay with us and for your positive feedback. We're thrilled to hear that our hotel's location suits your needs for the convention center. If there are specific aspects of your stay that stood out or if there are ways we can make your future visits even more enjoyable, please feel free to share your thoughts. We appreciate your feedback and look forward to welcoming you back for another successful stay.Kind regards,Customer Care Team

Dear Cayly, thank you for sharing your feedback with us. We appreciate your positive note about the hardwood floors and the appearance of the beds. However, we sincerely apologize for the disappointments you encountered with the bathroom condition and the cleanliness issues. Your concerns are taken seriously, and we are handling the mold and toenail clippings immediately to ensure a more thorough cleaning process moving forward. Additionally, pest control measures are being implemented to handle cockroach sightings. We understand the importance of a clean and comfortable stay, and we regret that we fell short of your expectations. Please be assured that your comments are crucial in our ongoing efforts to improve, and we hope you reconsider staying with us in the future. If there's anything else you would like to share or if you have further concerns, please do not hesitate to reach out. We appreciate your understanding and the opportunity to make amends. Safe travelsKind regards,Customer Care Team