2/10 Terribile
Carole
2 mag 2024
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The check in wa awful. Sedgwick was rude and unprofessional. When I first called the hotel when at the airport to request a shuttle, he was short and said “ fine be at door 6 we will be there in 10 minutes” when I asked where foor 6 was he hung up. I asked an airport personnel and they told me where to go. I waited 30 minutes for a pick up. When I arrived at the hotel and approached the checkin desk, I was greeted with “welcome to the lake front hotel, give me your ID”. When I did he had a little trouble finding the reservation, once he located it he said, “oh, you booked through Expedia, I can’t check you in until 3:00pm, nothing I can do”, when I ask why, he said “you booked for arrival on MAY 1st” I said it is May 1st, he says “ no it’s the 30th, and then he caught himself and says “oh my bad”, and checks me in and is so indignant and rude it was very uncomfortable.
The room he gives me is literally at the complete opposite end of the hall from the elevators, not a big deal. But the rooms tv didn’t work, the hot water for a shower never got past lukewarm and the street noise was unbelievably loud! I would never recommend this place and certainly will not stay here again
Carole
Soggiorno di 1 notte a maggio 2024