Caro ospite,Grazie per il feedback.Per favore condividi con noi la cosa che possiamo migliorare, quindi prenderemo in considerazione questi punti per soddisfare le tue aspettative.Speriamo di darvi il benvenuto di nuovo presto.Migliore,

Dear Guest Gıovanni, We would like to thank you for choosing Akra for your stay. We are sad to hear that you are not satisfied with your last stay. In relation to mask; all general areas in our hotel we have billbords for the covid rules and signs for the mask. But in this case, depending on the Gouvernment hotel rules; we cant warn all the guests for wear mask, we may just inform them and hope for their understanding Regarding your VIP benefits; we have all details all of our guests before checked in, but if you would report this during your stay our Guest Experience Team could helped you about all your requests. Please feel free to contact us for your future stay so we can assist you and make our best to exceed your expectations. Best Regards, Şirin Ak Guest Experience Manager

Dear Claudio, Thank you for taking your precious time for sharing your rating, we really appreciate it. We hope to welcome you back soon and cherish you through one more amazing holiday and go beyond all of your expectations. Kind Regards, Şirin Kartal Ak Guest Experience Manager

Gentile cliente, Grazie della bellissima recensione del nostro hotel! Siamo molto contenti che la sua permanenza è stata piacevole e ci auguriamo di rivederla presto. Cordiali saluti,

Caro Ospite, Prima di tutto vorremmo ringraziarvi per aver scelto Akra. Apprezziamo che tu abbia dedicato del tempo a darci l'ultima impressione del tuo soggiorno con noi. Siamo inoltre lieti che abbia apprezzato la vista delle camere, il nostro personale e le strutture che ci hanno onorato e motivato. Il nostro obiettivo è fornire a te e a tutti i nostri ospiti un servizio eccellente. Non vediamo l'ora di darvi il benvenuto nel prossimo futuro. I migliori saluti,

Dear Sade,Thank you for taking the time to share your experience with us! We're thrilled to hear that you had such a positive stay at Akra Hotel. Providing exceptional service and amenities is our top priority, and it's wonderful to know that you found our check-in process efficient, our VIP facilities satisfactory, and our staff attentive and accommodating. It's especially gratifying to hear your compliments about our food variety and quality. We strive to offer a diverse and delicious culinary experience for our guests, and we're delighted that you enjoyed it so much. Your feedback about the poolside entertainment is duly noted, and we'll certainly explore ways to enhance the ambiance for our guests.We're glad you appreciated our housekeeping team's efforts in maintaining a high standard throughout your stay, and we're pleased that you found our beachfront bar to be a relaxing spot to unwind. Thank you once again for your kind words, and we look forward to welcoming you back to Akra Hotel in the future! If there's anything else we can assist you with, please don't hesitate to let us know.Best Regards,Şirin AK / Guest Experience Manager

Dear Tahir,Thank you so much for choosing Akra Hotel for your stay and for taking the time to share your wonderful experience with us. We are delighted to hear that you thoroughly enjoyed your stay in our Mediterranean suite and that it lived up to your expectations.It brings us immense joy to know that you appreciated the amenities we offer, from the VIP lounge access to the fully equipped gym. We take pride in providing exceptional service and ensuring that every aspect of your stay is memorable.We are thrilled to hear that you enjoyed the breathtaking views from your room, especially the sunset over the mountains and sea. We agree, it's truly a spectacular sight!We greatly appreciate your kind words regarding our team member, Murat Uysal. Providing outstanding service is always our top priority, and we are glad that Murat went above and beyond to ensure your comfort and satisfaction. We will be sure to pass along your compliments to him.Thank you for highlighting our swimming pools, breakfast with a view, and the overall experience at our hotel. We are delighted that you found everything to your liking and that your stay was nothing short of perfect.We look forward to welcoming you back to Akra Hotel in the future. Should you require any assistance with future bookings or have any special requests, please do not hesitate to contact us.Warm regards,Şirin AK / Guest Experience Manager

Dear Vimal,Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience at Akra Hotel. Providing exceptional service and ensuring our guests' satisfaction is always our top priority. We truly appreciate your recommendation and look forward to welcoming you back next year!Best,Şirin AK / Guest Experience Manager

Dear Batool,Thank you for sharing your experience at our hotel! We're delighted to hear that you enjoyed our prime location, within walking distance to various restaurants and coffee shops. It's fantastic that you made the most of our extensive amenities, including the four pools, spacious gym, sauna, hamam, and tennis courts. Our diverse dining options, yoga classes, wellness facility, and convenient market store are all designed to enhance your vacation experience.We appreciate your kind words about our customer services such as Guest Experience & Guest Service Teams, concierge service, and valet service. Providing exceptional hospitality is our top priority, and we're thrilled to know that we exceeded your expectations in this regard.Regarding your feedback on the rooms, we take note of your comments and will consider them for future improvements. However, we're glad that you enjoyed the balcony with its stunning sea view, which we believe adds to the overall charm of your stay.While we don't have a beach directly accessible from the hotel due to its cliffside location, we're pleased that you found the alternative of driving to Lara Beach manageable.Once again, thank you for choosing our resort for your vacation, and we look forward to welcoming you back in the future!Best,Şirin AK / Guest Experience Manager

Dear Yvette,First of all, thank you for choosing Akra Hotel.Your five-star evaluation made us very happy and motivated.We always try to offer the best service for you in Akra.We are very glad that you were satisfied with the facilities of our facility and the quality of our service.Hope to see you again.Best regards,Şirin AKGuest Experience Manager

Lieber Selim, Hallo,Zunächst einmal vielen Dank, dass Sie sich für Akra entschieden haben.Wir freuen uns sehr und sind motiviert, dass Sie uns mit der vollen Punktebewertung belohnt haben.Wir freuen uns sehr, dass Sie mit unseren Zimmern, der Qualität unseres Reinigungsservices und der zentralen Lage unseres Hotels zufrieden waren.Wir freuen uns sehr, dass Sie mit der Servicequalität unserer Teams zufrieden waren.Als Familie Akra hoffen wir, Sie so bald wie möglich wieder bei uns begrüßen zu dürfen.Beste grüße,Şirin AKGuest Experience Manager

Liebe Tolga,Zunächst einmal vielen Dank, dass Sie sich erneut für Akra entschieden haben.Wir freuen uns sehr und sind motiviert, dass Sie uns mit Ihrer Fünf-Punkte-Bewertung belohnt haben.Vielen Dank für Ihren motivierenden Kommentar zum Guest Experience Representative Herrn Ramzi. Wir werden Ihren netten Kommentar mit ihm und unserer Hotelleitung teilen.Wir werden auch Ihre netten Kommentare zu Bellteam und unserem F&B-Team mit unseren Freunden teilen.Wir hoffen, Sie so bald wie möglich bei uns zu sehen und bald wieder zu sehen,Beste grüße,Şirin AKGuest Experience Manager

Dear Guest,First of all, thank you for choosing Akra.As the Guest Experience team, we would like to assist you to ensure the best experience for your next stay.Our team consists of staff who are fluent in English and can also speak other languages.We would like to help you if you share any problems that negatively affect your experience with us via our e-mail address.You can reach us via gr@akrahotels.com e-mail address.Hope to see you again.Kind regards,Şirin AK / Guest Experience Manager

Liebe Jessica,Vielen Dank für Ihr wunderbares Feedback! Es freut uns sehr zu hören, dass Sie Ihren Aufenthalt in unserem Hotel genossen haben. Es klingt, als hätten Sie eine großartige Zeit mit Meerblick und einem leckeren Frühstück verbracht. Wir sind erfreut, dass Sie die Annehmlichkeiten wie das gut ausgestattete Fitnessstudio und die kostenfreien Aktivitäten wie Strandliegen, Tennisplätze und Fahrradverleih genossen haben. Es ist schön zu wissen, dass Sie die Umgebung erkundet und die nahe gelegenen Restaurants genossen haben. Wir legen großen Wert auf Sauberkeit und sind stolz darauf, dass unsere Anlage Ihren Erwartungen entsprochen hat. Vielen Dank für Ihre Empfehlung, und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Şirin AK / Guest Experience Managerin

Dear Guray,Thank you for taking the time to share your feedback about your recent stay at Akra Antalya. We are delighted to hear that you found everything about your experience to be amazing.Your feedback is extremely valuable to us, and we appreciate your understanding and patience as we work to enhance our facilities for the enjoyment of our guests.We hope to have the opportunity to welcome you back to Akra Antalya in the future and provide you with an even more enjoyable stay.Warm regards,Şirin AK / Guest Experience Manager

Dear David,Thank you so much for choosing Akra!We are so happy to see your full satisfaction with your stay.We look forward to host you again here at Akra Hotel.Best,Şirin AK / Guest Experience Manager

Dear Anatoliy,Thank you very much for choosing to stay with us and for sharing your feedback. We are thrilled to learn that you had a wonderful experience during your time at our hotel. Your satisfaction is our utmost priority, and we are delighted to hear that you found your stay enjoyable.Our team works diligently to ensure that every aspect of your stay exceeds your expectations, and it is rewarding to know that our efforts have contributed to your overall satisfaction.Once again, thank you for your valuable feedback. We look forward to welcoming you back for another exceptional stay in the future.Warm regards,Şirin AK / Guest Experience Manager

Dear Jana,Thank you for your stay at Akra Hotel. We are very happy to hear that you were satisfied with the warm and caring service of our team. Your full score is motivating for our team.We are ready to host you again as soon as possible.Regards,Şirin AK / Guest Experiences Manager

Dear Shivani,Thank you for choosing Akra.We are very pleased that you liked the central location of our hotel and the service of our staff.Our hotel will be renovated at the end of this year.Your feedback on the room design will shed light on our renovation plan.Your VIP upgrade was not provided due to high occupancy of the hotel. We always aim to provide the best possible service to our guests and ensure their satisfaction. For us to assist you with all your requests as quickly as possible, you may always notify our Guest Service team by calling 8000 from your room or get assistance from our Guest Experience team, who are ready for you in the lobby.Hope to see you as soon and we will do our utmost to ensure your complete satisfaction on your next stay.Best regards,Şirin AKGuest Experience Manager

Dear Guest Jimmy,Thank you for choosing Akra to stay.We would like to thank you very much for your valuable review and nice rating.We are extremely pleased to hear that you were satisfied with your stay. Our hotel attaches great importance to offering our guests the best possible comfort and service quality. We are glad that you liked the central location of the hotel, the sea view and the attitude of the staff. We would be pleased to welcome you again for a pleasant stay as soon as possible.Regards,Şirin AK / Guest Experience Manager

Değerli Misafirimiz,Akra Hotel'deki konaklamanızı beş puan ile değerlendirmenize çok sevindik! Misafirlerimize olağanüstü deneyimler sunmak en büyük önceliğimizdir. Akra Hotel'i tercih ettiğiniz için teşekkür ederiz. Gelecekte sizlerle daha unutulmaz anlar yaratmak için sabırsızlanıyoruz!Şirin AK / Misafir Deneyimleri Müdürü

Dear Bettina,Thank you for sharing your experience! It sounds like you had a wonderful time at the hotel. The combination of nice styled rooms and a beautiful sea view must have been truly delightful. It's great to hear that Mrs. Atiye from Guest Experience Team provided such kind and helpful assistance. It's also reassuring to know that any issues during dinner were resolved generously by the restaurant manager, despite not knowing their name. Your recommendation speaks volumes about the friendly and customer-oriented services offered. I'm sure you'll have another enjoyable stay when you return!Best,Şirin AK / Guest Experience Manager

Dear Sami,Thank you for your kind words! We are thrilled to hear that you have enjoyed every moment spent at our property. Your satisfaction is our utmost priority, and it brings us great joy to know that we have consistently provided you with positive experiences during your visits.We look forward to welcoming you back for many more enjoyable stays in the future. If there is anything specific you would like us to prepare for your next visit, please do not hesitate to let us know.Warm regards,Şirin AK / Guest Experience Manager

Dear Abir,Thank you for your delightful feedback! We are delighted to hear that you found our atmosphere excellent and friendly during your stay. Creating a welcoming environment for our guests is paramount to us, and we are thrilled that you experienced just that.Your kind words are truly appreciated, and they serve as motivation for our team to continue providing exceptional service and maintaining a warm atmosphere for all our guests.We eagerly anticipate your next visit to Akra Hotel, where we will strive to make your experience even more memorable.Warm regards,Şirin AK / Guest Experience Manager

Dear Mohammed,Thank you very much for choosing Akra Hotel.Your full-point evaluation made us happy and motivated.We hope to host you again in our hotel as soon as possible.Regards,Şirin AK / Guest Experiences Manager

Değerli Büşra Hanım,Gönderdiğiniz harika geri bildirim için çok teşekkür ederiz! Sık sık ziyaret ettiğiniz Akra Hotel'in muhteşem atmosferinin yanı sıra, çalışanlarımızın olağanüstü ilgisiyle de öne çıktığını duymak bizi son derece mutlu etti.Her ziyaretinizde, personelimizin samimiyeti ve misafirperverliği size güzel duygular yaşatıyor olması, bizim için büyük bir memnuniyet kaynağıdır. Otelimiz, her zaman daha iyisini sunmak için çabalayan ve ince düşünceli bir yaklaşıma sahip.Çevrenizdeki herkesin bu deneyimi yaşamak için sabırsızlandığını duymak da bizi ayrıca mutlu ediyor. Konaklamak isteyen diğer misafirlere gönül rahatlığıyla Akra Hotel'i tercih edebileceklerini iletmek isteriz. Sizlerin tercihi ve güveni, bizim için son derece değerlidir.Sizleri tekrar otelimizde ağırlamaktan mutluluk duyacağımızı belirtmek isteriz.Sevgilerimizle,Şirin AK / Misafir Deneyimleri Müdürü

Dear Jerrold,Thank you so much for choosing Akra Hotel!We are so happy to see your happiness with the hotel staff.It is great to see that you liked the location and our kitchen as well.Hope to see you soon again here at our hotels.Best,Şirin AK / Guest Experience Manager

Dear Khiran,Thank you so much for choosing Akra Hotels.Thank you for your glowing review and recommendation of Akra Hotel! We are thrilled to hear that you had an excellent experience with our amenities and facilities during your stay. Your satisfaction is our top priority, and it's wonderful to know that we were able to meet your expectations.Should your travels bring you back to the area, we would be delighted to welcome you once again to Akra Hotel for another memorable stay.Warm regards,Şirin AK / Guest Experience Manager

Dear Jeanna,Thank you for choosing Akra Hotel for your recent stay and taking the time to share your feedback with us. We are delighted to hear that you found the room comfortable and spacious, with a great sea view. We strive to provide a relaxing and enjoyable experience for all our guests.Your compliments about the completeness of the toiletries and the presence of bathrobes are greatly appreciated. We are also pleased to hear that you found our service excellent and enjoyed the delicious variety of choices at breakfast.Rest assured, we take your feedback seriously and will address this with our culinary team to ensure improvements are made.We understand your concern about the pricing and its correlation with the scenic view. We assure you that our prices are reflective of the quality of ingredients and service provided, rather than solely for the view. Nonetheless, we will take your feedback into consideration for future adjustments.Once again, thank you for sharing your thoughts with us. We hope to have the opportunity to welcome you back to Akra Hotel in the future and provide you with an even more enjoyable stay.Warm regards,Şirin AK / Guest Experience Manager

Dear Mary,Dear Joern,First of all, thank you for choosing Akra.Thank you for your full score review.We are very glad that you had a nice stay in our hotel and were satisfied with our service quality.We hope to welcome you again as soon as possible.Best regards,Şirin AKGuest Experience Manager

Lieber Gast Samir,Zunächst einmal vielen Dank, dass Sie sich für Akra entschieden haben.Wir freuen uns sehr, dass Sie mit Ihrem Aufenthalt zufrieden waren und uns die volle Punktzahl gegeben haben.Gerne würden wir Sie wieder bei uns bewirten.Mit freundlichen Grüße,Şirin AK / Guest Experience Manager

Dear Marline,First of all, thank you for choosing Akra.Your full-point evaluation made us very happy and motivated.We are very glad that you had a nice stay in our hotel.We hope to welcome you again as soon as possible.Kind regards,Şirin AK Guest Experience Manager

Dear Joern,First of all, thank you for choosing Akra.Thank you for your evaluation.If you need anything during your stay, you can always ask our Guest Experience team.We hope to ensure your full satisfaction on your next stay.Best regards,Şirin AKGuest Experience Manager

Dear Guest Thomas,Firstly, thank you for choosing Akra.We are happy that you are satisfied with our heated pools.Your satisfaction is important to us.We look forward to welcoming you again.Best Regards,

Dear Yan,Thank you for choosing Akra Hotel!It's great to see that you enjoyed the hotel's view.We will be always happy to host you here at our hotel.Best,Şirin AK / Guest Experience Manager

Değerli Misafirimiz Begüm Hanım,Öncelikle Akra'yı tercih ettiğiniz için teşekkürler.Konaklamanızdan memnun kalmanız ve vaktinizi ayırıp tam puanlı değerlendirme yapmanız bizleri çok mutlu etti.Sizi tekrar ağırlamaktan memnun oluruz.Tekrar görüşmek dileğiyle.Saygılarımla,

Dear Dong Trieu,Thank you for being our guest here at Akra Hotel!We are so happy to see that you enjoyed the hotel amenities such as spa area, pools, rooftop bar and the location of the hotel.We will be so happy to host you again at Akra!Best,Şirin AK / Guest Experience Manager

Lieber Gast,Wir freuen uns sehr, dass Sie einen schönen Aufenthalt hatten.Es ist schön zu hören, dass Sie eine schöne Zeit in unserem Hotel hatten!Es freut uns ganz besonders, dass Ihnen unser Hotel so gut gefällt und Sie es stets als das Beste empfinden!Beste grüße,Şirin AK / Guest Experience Managerin

Dear Saksham,Thank you so much for choosing Akra Hotel.It's great to hear that you enjoyed the location and amenities of our hotel!We are so happy to get you full points.We look forward to host you once again.Best,Şirin AK / Guest Experience Manager

Lieber Rolf,Zunächst einmal vielen Dank, dass Sie sich für Akra entschieden haben.Ihre volle Punktebewertung hat uns sehr gefreut und motiviert.Wir freuen uns sehr, dass Sie mit der Servicequalität unserer Teams zufrieden waren.Als Familie Akra hoffen wir, Sie bald wieder in unserem Hotel begrüßen zu dürfen.Beste grüße,Şirin AKGuest Experience Manager

Chère Mireille,Tout d'abord, merci beaucoup d'avoir choisi Akra.Nous sommes très heureux que vous ayez apprécié la vue sur Acra et que vous ayez été satisfait de votre séjour.Merci beaucoup de nous avoir récompensés avec votre évaluation complète.Nous espérons vous accueillir à nouveau dans notre hôtel le plus rapidement possible.Cordialement,Şirin AKGuest Experience Manager

Lieber Gast,Zunächst einmal ein Hallo vom Akra Hotel.Wir weisen darauf hin, dass allen unseren Gästen die Zimmer entsprechend ihrer Reservierung zugewiesen werden.Sie haben den Raum erhalten, den Sie geschaffen und für sich reserviert haben.Wenn Sie Ihre Reservierung stornieren und eine Rückerstattung erhalten möchten, ist dies nur über Expedia möglich. Das Rezeptionsteam unseres Hotels kann bei Rückerstattungen nicht behilflich sein.Wenn Sie während Ihres Aufenthalts Hilfe oder Unterstützung benötigen, haben wir ein Guest Experience Team, das Deutsch spricht und Ihnen weiterhilft. Wir wünschen, dass Sie sich mit uns in Verbindung setzen, damit wir Ihnen die notwendigen Erläuterungen geben können.Sollten Sie dennoch Unterstützung benötigen, stehen wir Ihnen gerne zur Verfügung.Mit freundlichen Grüßen,Şirin AkGuest Experience Manager

Lieber Sinan,Vielen Dank, dass Sie sich für Akra entschieden haben und für Ihren freundlichen Kommentar!Wir freuen uns sehr, dass Sie eine hervorragende Erfahrung bei Akra Hotels gemacht haben. Wir hoffen, Sie bald wieder für einen weiteren angenehmen Aufenthalt bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Şirin AK / Guest Experience Managerin

Dear Jeanna,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay at Akra Hotels and found our location to be great. It's wonderful to know that you appreciated the quiet and spacious room with a sea view and balcony, as well as the delicious breakfast. We hope you'll have the opportunity to try out our pool during your next visit, as we believe it adds to the overall experience. We look forward to welcoming you back soon!Best,Şirin AK / Guest Experience Manager

Dear Rosilda,Thank you for your wonderful review! We're thrilled to hear that you felt like VIPs during your stay at Akra Hotels. It's fantastic to know that you enjoyed the special touches such as bottles of wine, cookies, and apples, as well as the excellent service from check-in to check-out. Providing exceptional experiences for our guests is always our goal, and we're delighted that we exceeded your expectations. We look forward to welcoming you back for another memorable stay!Best,Şirin AK / Guest Experience Manager

Dear JonathanThank you for choosing Akra Hotel and for sharing your positive feedback with us! We're thrilled to hear that you enjoyed your experience with us. Your satisfaction is our utmost priority, and we're delighted to have met your expectations. We look forward to welcoming you back for another wonderful stay in the future.Best Regards,Şirin AK / Guest Experience Manager

Dear CharlotteThank you very much for your wonderful feedback! We are thrilled to hear that you enjoyed our beautiful location and grounds. Your satisfaction is our top priority, and we're delighted to know that you plan to return. We look forward to welcoming you back to Akra Hotel for another memorable stay!Best Regards,Şirin AK / Guest Experience Manager

Dear Shagufta,Thank you very much for choosing Akra. We became so happy after receiving your five-star review.We are always ready to welcome you in the best possible way.Best,Şirin AK / Guest Experiences Manager

Dear Tahnya, Thank you so much for choosing Akra Hotel! We are so happy to read your statement that says "This was the best hotel you have stayed in Turkiye"! It made us very proud and motivated. We are glad to hear that you liked luxurious oasis, the setting, the styling, the view, the cleanliness and comfort, the atmosphere and setting, and of course the staff of our hotel! It is also very nice to see that you enjoyed the Expedia VIP advantages provided by our team! We will be always happy to host you here at Akra! Best, Şirin AK / Guest Experience Manager

Dear Tamsyn,Upon receiving your in-house feedback, our team immediately took action to address those situation you have mentioned. We've taken immediate action to address the issues you raised, including technical inspections of rooms. We conducted thorough technical inspections of the rooms to rectify any faults and ensure the safety of our guests. Regarding your request for a complimentary upgrade as an Expedia VIP member, while we strive to accommodate all requests, upgrades are subject to availability, and unfortunately, we were unable to fulfill your request on this occasion. There was a request for you to move to the king's suite, but unfortunately we could not make it happen. You were offered the opportunity to change the same suite room type, but you did not accept it.At the same time, it is seen in the records we made during your stay that our Guest Service team offered you many complimentary services.If there is anything further we can do to assist you or if you have any additional feedback, please do not hesitate to contact us directly. We sincerely hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience.Best Regards,Şirin AK / Guest Experience Manager