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Recensioni per Smartflats Design - Antwerp Central

4 out of 5
Smartflats Design - Antwerp Central
De Keyserlei 11, Antwerp

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 59 su 115 recensioni" "
Valutazione di 8 - Buono. 24 su 115 recensioni" "
Valutazione di 6 - Soddisfacente. 8 su 115 recensioni" "
Valutazione di 4 - Scarso. 11 su 115 recensioni" "
Valutazione di 2 - Terribile. 13 su 115 recensioni" "

8,2/10

Pulizia

8,4/10

Personale e servizio

5,6/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

4,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Andrew War

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera

4/10 Scarso

Nino

Viaggio di coppia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Although the property boasts a perfect location, ample space, and fantastic views, our stay was marred by numerous issues that made it quite challenging. Despite reaching out to The Smartflats Team via telephone and WhatsApp, none of the issues were addressed during our stay. 1. The internet connection was non-functional throughout our three-night stay. 2. We requested a change to our door access code due to security concerns, as our neighbors had the same code, compromising our safety and privacy. Additionally, the neighboring guests inadvertently entered our property. 3. A foul odor emanated from the shower. 4. The TV remote control was missing. 5. Essential bathroom amenities such as shower and hand wash utensils were depleted. 6. Numerous stains were present around many door knobs and light switches. 7. Kitchen cupboard and fridge doors exhibited a sticky residue. 8. The building entrance and elevator were significantly dirty and emitted unpleasant odors. 8. The doorknob to the sleeping room was broken. 9. Both the balcony door and the window in the sleeping room were dysfunctional and did not close properly. Had they addressed at least some of these issues, I would highly recommend the property due to its fantastic view and proximity to the central train station.
Soggiorno di 3 notti a marzo 2024

2/10 Terribile

Louise

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
No heating . Floor warped terrible. No remote control. No communication to change late at night from the hotel. No light in bathroom light missing from ceiling - led me on that someone would contact too late at night to change hotels -3 outside freezing night. Money not refunded. However we booked through Expedia and they arrange another hotel
Soggiorno di 3 notti a gennaio 2024

6/10 Soddisfacente

davy

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e comfort della camera
Goede locatie maar verwaarloosd appartement
Het appartement is gelegen op een mooie locatie in Antwerpen vlakbij het centraal station. Helaas wordt het appartement slecht onderhouden (geen werkende chauffage!) en voelt het verblijf onveilig (deur kan niet op slot langs binnenzijde). Niet aan te raden.
Soggiorno di 1 notte a gennaio 2024

6/10 Soddisfacente

Mark

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Great central location but couple of issues - lights in bathroom didn't work, there was a massive ridge in the middle of the floor (trip hazard) & the fridge was not working - in fact it was running very hot & there was a burning smell in the unit (plastic was warping inside fridge around light) - a clear fire risk. When informed Smartflats simply thanked us for the info & made no attempt. to remedy or compensate. Poor service as we rented the apartment to prepare our own food & were limited.
Soggiorno di 1 notte a dicembre 2023

8/10 Buono

Denis

Viaggio di lavoro
Mi è piaciuto: Pulizia
bien globalement mais...
beaux volumes mais pas aussi sexy que sur les photos (pas de balcon) malgré choix version luxe impossible de se servir de la tv
Soggiorno di 1 notte a ottobre 2023

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Pulizia
De lokatie van het appartement is top. Het is een prachtig appartement met heel veel licht. Bedden waren netjes gemaakt. Wij waren echter niet tevreden over de netheid van de keuken en de gangen.
Soggiorno di 1 notte a settembre 2023

2/10 Terribile

Monica

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Filthy, greasy on the floors, which stuck underneath our shoes . Rats on the balconny and even one inside the apt.. Dishwaser was out of order. The equipment for dishes was lacking. Dusty and badly cleaned on arrival. No one from the staff called back, when we contacted them. Bed bugs , we were severely bitten all over . Overall a disgrace and far away from what one should expect of a 4 star hotel.
Soggiorno di 6 notti a settembre 2023

4/10 Scarso

Petra

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia
Der lift in den 6.stock defekt, stiegenhaus stark verschmutzt, das Haus eine Baustelle, die klospülung defekt,
Soggiorno di 1 notte ad agosto 2023

6/10 Soddisfacente

Wendy

Mi è piaciuto: Pulizia e comfort della camera
Great location
The entrance area is dreadful and the lift was used by the restaurant and smelled of old food and was very dirty. The apartment was lovely and spacious but poorly maintained. The dishwasher was out of order, the shower head leaked badly, the kitchen tap was loose, external doors weren’t able to be opened or in one case the handle was so loose we weren’t game to use it. External doors onto the balcony could be opened from the outside and we weren’t able to lock them so security was poor.
Soggiorno di 6 notti ad agosto 2023

6/10 Soddisfacente

Leon

Viaggio di coppia
Appartement was lekker ruim en goed gelegen. Lift was stuk, dus we moesten via trap naar de 4e etage. Verlichting in trappenhuis was gedeeltelijk defect, dus had je een zaklamp nodig om de deur te vinden. TV werkte niet goed. Zwakke wifi in appartement.
Soggiorno di 3 notti a luglio 2023

4/10 Scarso

Viktoriia

Soggiorno di 1 notte a luglio 2023

10/10 Eccellente

Keyzie

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

2/10 Terribile

Seungchul

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e comfort della camera
Total disaster
Even i didn't get access key to enter room, no front desk and even customer support didn't know what is correct access code. And ask me try several way and failed. So I ask to cancel my booking but didn't confim it and no reponse so far. It is total disaster and I am waiting their refund, hope I can get it asap.
Soggiorno di 2 notti a ottobre 2022
Risposta di Julia from Antwerp Central Residence - City Center, il giorno 7 nov 2022
Dear Seung,Thank you for sharing your feedback.Our accommodation is an apart-hotel with no reception staff, therefore, access to the accommodation is digitalized which we endeavour to make clear at the point of booking. Furthermore, we provide a contact number and email address which can be used at any point, should any issues arise. Please reach out to our team directly should you wish to discuss this further.Best wishes,Julia from Antwerp Central Residence - City Center

2/10 Terribile

Susan

Viaggio di gruppo
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Elevator out of action, dirty rubbish-strewn liftwell, old stained couches in apartment. Very slow response from managers.
Soggiorno di 2 notti a settembre 2022
Risposta di Julia from Antwerp Central Residence - City Center, il giorno 6 ott 2022
Dear Susan.Thank you for taking the time to review your experience.We are sorry to hear your experience wasn't completely satisfying. Please accept our apologies and rest assured that we will be looking into the concerns you have raised. We apologise for the unexpected issue with the elevator that the specialist team did their best to resolve as soon as possible.We look forward to hearing from you.Best regards,Julia from Antwerp Central Residence - City Center

10/10 Eccellente

Gentiana

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Large apartament, excellent area, short walk from the central station and the hustle and bustle of the city. Easy checkin.
Soggiorno di 3 notti a luglio 2022

2/10 Terribile

Louis

Soggiorno di 1 notte a giugno 2022

2/10 Terribile

Stephen

Viaggio di lavoro
Non mi è piaciuto: Pulizia e comfort della camera
Not Smart to stay there
Sitting on the sofa it is absolutely apparent that neither the cushion, nor the sofa covers have been washed in months. In fact it stinks of sweat! Poor show. Elevator does not work. this should be told ahead of any check in…. We would have refused to walk 6 sets of stairs with luggage. The view and size will not cut it in terms of rating it a good experience. Shabby, neglected, dirty and uncaring is how we view it.
Broken lamps
No glasses, leaky cups
Great view, but super run down
Soggiorno di 2 notti a ottobre 2021

2/10 Terribile

Brian

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
**Beware of this property** This is a 2 star place at best. A quick rundown of the issues: elevator broken, had to walk up 4 flights of stairs with luggage—and the stairways are filthy and smelly; window to the master bedroom wouldn’t close, and there is heavy traffic and construction at all hours; the water heater was malfunctioning and we personally had to fix it at the tail end of our stay; there were hardly any dishes and the dishwasher had no racks inside, so everything was hand washed; the furniture in the room had been heavily used and was in poor shape. There was also a lack of communication from the property manager, who only communicated via emails—most of which never arrived. We were in the airport still trying to figure out how to get inside the apartment even after being told “everything will be fine” from Travelocity. If you end up booking room 401 and you read this review, Godspeed to you. This apartment was the black eye of an otherwise great trip to Antwerp.
Soggiorno di 7 notti a ottobre 2021

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Servizi
Huge apartment on a super spot. Fine beds and bathroom but shower sometimes going to cold. TV and tablet not working. Fine kitchen but with few silverware and an extra pan would have been welcome. Apartment also has as a storage place for the cleaning ladies in the hallway which is not very comfortable since they sometimes have to come in during the stay.
Soggiorno di 2 notti ad agosto 2021

10/10 Eccellente

Bruno

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Très bel appartement
Appartement exceptionnel. Vue superbe. Très bien placé. Acces via code et coffre à clef. Pratique.
Soggiorno di 1 notte a febbraio 2020
Risposta di Arnaud, il giorno 13 mar 2020
Bonjour et merci beaucoup pour votre feedback. Nous sommes heureux d'apprendre que vous avez bien profité de votre séjour chez nous :) L'équipe travaille dur jour après jour pour réussir à vous fournir de belles expériences, c'est donc très gratifiant d'avoir ce genre de message! Un grand merci d'avance, et nous espérons vous revoir très prochainement chez Aparthotels Smartflats. Bonne journée!

4/10 Scarso

Thijs

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Outdated and not clean
Outdated apartment, did not look like the pictures. Lot of maintenance issues and the apartment was not clean at all. After complaining with the Smart apartments the only reply I Got was: hope to see you again soon. That is not going to happen and I really do NOT recommend.
Soggiorno di 1 notte a febbraio 2020
Risposta di Arnaud, il giorno 11 mar 2020
Hello and thank you very much for your review. We are really sorry for the inconveniences you may have encountered. Our team has taken your observations into consideration and we're going to work on it very quickly with the staff and the housekeeping service. Regarding the smart apartments, the staff is very real and listening to you so I would like to apologize for the damage caused but the staff could have found a solution if a call had been made. We hope you will find an accommodation that will suit you best on your next trip. The Aparthotels Smartflats team.

4/10 Scarso

Marc

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Great spot in Antwerp with lot of problems
Pictures from site don't reflect the reality, as the flats layouts and decoration are completely different from one to another. We have been waken up at 6:15, 6 days a week with noise from building site in front of the flat, until 17:00. I rose the issue to Smartflat who change the flat with another one 1 week later. Heating system had got issues, no hair dryer (supplied later), no baby seat, no dark curtains, not enough dishes and kitchenware. The sofa, chairs and furnitures are dull and worn, not comfortable. The main gate had got issue and we couldn't come in for 30min, waiting outside in the cold. I asked Smartflat to get an invoice and they told me to contact Expedia...
Soggiorno di 19 notti a dicembre 2019
Risposta di Arnaud, il giorno 13 feb 2020
Hello and thank you very much for your review. It's unfortunately our mistake, the pictures have not been updated on the website and we are really sorry for the damage caused. We hope you will find an accommodation that will suit you best on your next trip. The Aparthotels Smartflats team.

4/10 Scarso

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Overall unimpressed
The pros: - The size of the apartment, the windows. - The proximity to the train station - Apartment heats very quickly - Kitchen hob was electric conduction and worked well. - The key collection was simple. The cons: - The lift - it seems to be shared with Five Guys, the stench was horrendous - The amenities for the kitchen - cheap Ikea items, mismatched wine glasses, a poor array of knives for cooking. - Furnishing that have been worn out with use and dirty. - A shower that lacks a decent flow - Building site opposite with flood lights shining in day and night - Curtains that do not meet and leave substantial gaps. - Noise from sirens, window glazing and seals were poor. - The bed was ridiculously soft. - Check in was fiddly, no light externally to see what numbers youre pressing in the dark. The lift buttons are slow and entering passcodes failed a few times. Overall, I was unimpressed. It could be an amazing space and for the price, I would have expected a lot better.
Dirty.
Stained with use.
There was a rug in the picture for the website. No rugs at all in the property.
Some glue and clamps would fix this!
Soggiorno di 2 notti a dicembre 2019
Risposta di Arnaud, il giorno 13 feb 2020
Hello and thank you very much for your review. We are really sorry for the inconveniences you may have encountered. Our team has taken your observations into consideration and solve the problem very quickly with the maintenance and the housekeeping service. We hope you will find an accommodation that will suit you best on your next trip. The Aparthotels Smartflats team.

8/10 Buono

Viaggiatore verificato

Soggiorno di 4 notti a ottobre 2019

2/10 Terribile

Viaggiatore verificato

Viaggio di coppia
Non mi è piaciuto: Condizioni e dotazioni della struttura
The room itself is fair But how dare there are no one telling the truth that there us a building site beside , and started to work at 6 am No way to stay until the tower settled
Soggiorno di 5 notti a settembre 2019

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi
Soggiorno di 8 notti ad agosto 2019

4/10 Scarso

Viaggiatore verificato

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The location is excellent. However, the property condition is very poor. The photographs used to sell this property are incredibly misleading. It is not in the condition that they lead you to believe. The entire apartment needs gutting and re-doing. The kitchen was poorly equipped. The bathroom drains smell. We were not provided with the correct number of towels and lamps did not work. Communication with Smartflats was poor. The apartments are above Five Guys and they use the lift to transport the fat and rubbish throughout the day. The smell is revolting and this filters into the apartments. We also found puddles of fat on the floor of the lifts on occasions. The fire doors were always left open whenever we left and arrived at the property. Sadly I cannot recommend this apartment.
Soggiorno di 8 notti ad agosto 2019

8/10 Buono

Viaggiatore verificato

Soggiorno di 7 notti a luglio 2019

2/10 Terribile

LIJHE

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 2 notti a luglio 2019

10/10 Eccellente

Eric

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Perfect Antwerp Apartment
Perfect location, right next to Central Station and 20 min walk to all major attractions...everything was perfect, very spacious!!! Large apartment with great view...management communicated check in superbly, we had a little trouble finding it.,. It is directly above Five Guys..
Soggiorno di 2 notti a giugno 2019
Risposta di The SmartTeam , il giorno 7 lug 2019
Thank you so much! Regards

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 3 notti ad aprile 2019

4/10 Scarso

Stephen

Non mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Fatal flaws
It all looked great on paper: large apartment, plenty of light, close to the station. And all of that was correct. However, there was a list of problems that spoiled our stay: - dirty, smelly entrance hall and elevator (the burger chain next door moves their rubbish through the lift at night and doesn’t clean up after themselves) - huge construction project starts the day noisily at 7am until 6pm - extractor fans on roof of adjacent building turn on noisily at midnight (right through the wall of the bedroom) - WiFi did not work at all until day 4 (of 5), and only then in the kitchen (the problem was reported the evening we checked in) - no bedside light on one side of the bed and no light switch accessible from that side of the room - a single pillow each the thickness of a cheap Belgian waffle (want an extra? That’ll be €10, please) The flat is rather tired looking. At least they provided a mousetrap and earplugs. Do yourself a favour - spend a little more and stay elsewhere.
Soggiorno di 5 notti a marzo 2019

4/10 Scarso

PG, London

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e servizi
Good location to Central Rail Station and to restaurants, cafes and bars. However property is located across the road from the Antwerp Tower construction site so very noisy and dusty from early in the morning. In addition construction work on the road outside added to the noise. There was no warning from the property or Expedia about this disruption. TV had a dreadful blizzard like picture; lighting for reading in the evening was non existent; Impossible to close dishwasher door so unable to use; Central Heating was on full blast on our arrival and we were unable to get the thermostat to operate. Most disappointing aspect was the inaction by the property managers who did NOT respond to our issues. Would not recommend.
Soggiorno di 3 notti a marzo 2019

2/10 Terribile

C, NY

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Strong sewer smell, subpar accomodation. No pillowcase, no bedsheets, bad service and sticky, dusty surfaces. DO NOT settle for this!!! Not worth it!
Soggiorno di 1 notte a marzo 2019

8/10 Buono

O., Haarlem

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Een hele mooi ruim appartement in het centrum van de stad, helemaal top. Wel 2 minpunten; de lift was niet prettig, er hangt een rioollucht (alleen in de lift). Verder is de bank in het appartement wel aan vervanging toe, je voelt de veertjes als je erop gaat zitten. Behalve deze 2 punten was alles prima en compleet.
Soggiorno di 2 notti a febbraio 2019
Risposta di Smartflats team, il giorno 6 mar 2019
Hi and thnak you for your review !

4/10 Scarso

Marcus, Virginia

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Nice Place , But the Internet Didn't Work
I was in Antwerp for work and being from the US, wifi was essential in the flat. Once I got there, I could see it wasn't working and that made work impossible. I immediately contacted Smartflats around 11pm at night and didn't hear back until after 12pm the next day. Their response: "Sorry about the internet. We'll give you a 15% discount on your next stay at a Smartflats location." Unbelievable. I told them that wouldn't work for me and had to have internet to get my job done and they said I should be able to connect to another one of the city's remote hot spots. Again, didn't work. Simply put, Smartflats doesn't really get the concept of customer service. The flat was in a great location though. You need to understand it's going to be a bit noisy because you're in the city, but it was a nice place to stay overall, and if the internet (and response) wasn't such a disaster, I'd recommend it to others.
Soggiorno di 3 notti a ottobre 2017
Risposta di Tatiane, Quality Manager, il giorno 19 ott 2017
Hello Marcus, I am truly sorry for the disappointing experience at Smartflats. We do understand the importance of the wifi for business travelers. Unfortunately, the breakdown of the system was totally out of our hand and our team worked its best to fix the situation as soon as possible. I really hope you'll give us another chance and stay again with us for a better experience!

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Has it all!
Perfect spot, really nice guys to deal with. Would go back again.

10/10 Eccellente

William

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Huge, clean, and in the heart of the city!
Michael and the CoCo-Mat supplied us with the best hotel experience we've had in 8 yrs living in Europe! We got the large room with 2 king beds, and could not be happier with it. A very short walk from the train station and situated in the heart of restaurants and shopping in the newer section of Antwerp. The zoo is a 2 minute walk away! Old-town Antwerp is a 20 min walk, through the large shopping plaza area, surrounded by beautiful architecture. Movie theater next door! The room was huge! Two good size bedrooms with extremely comfortable beds (also sold on the ground floor, which doubles as the lobby and a bed shop), a full bathroom, and a half bath with toilet and sink were all clean/comfortable/tastefully decorated. The icing on this cake though, is the living room area, which is probably 4x the size of any hotel apartment we've stayed in. A full size couch with cable tv, lounging furniture, and a full size kitchen with oven and fridge, and a giant dining table with chairs! You literally could not ask for a better furnished room in Antwerp. The view was outstanding with the old Opera on one side, and the main walkplatz all around below, with picturesque buildings everywhere! The manager Michael, was extremely helpful and friendly, and really ensured our stay was perfect. He went above/beyond with excellent customer service. Thank you! We will definitely be back to the surprising city of Antwerp and definitely to the Coco-Mat!

10/10 Eccellente

toja

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
grosses sauberes Apartment in einer tollen Stadt
super gelegenes Apartment in einer tollen Stadt

8/10 Buono

Mei, Boston

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice apartment
Location is convenient. Two bedrooms and a big sitting area provide comfort space for a family of four or five.

10/10 Eccellente

meni

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The best place in antwerp

10/10 Eccellente

YS, Seoul

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
안트베르펜 역에서 나오자마자 직진하면 5분 이내 큰길에 위치해 있어 좋았습니다. 체크인 시간이 오후2시부터 저녁6시까지로 정해져 있고 그 이후에는 돈을 더 지불해야 합니다. 거실과 방 모두 넓고 가구도 쓰기 편리했습니다. 욕조와 세탁기도 구비되어 있고 특히 주방이 있어 바로 옆 건물에 있는 마트에서 음식을 사서 요리도 할 수 있어 좋습니다. 가구나 집기 상태가 조금 나쁜것이 있었는데 가령 손잡이가 떨어져 있다던지 전구에 불이 잘 들어오지 않는 경우가 있지만 불편한 정도는 아니었습니다. 다만 조명이 어두운 편이라 날이 흐리거나 밤에는 불편했습니다. 직원들도 친절하게 안내해 주고 요구사항도 잘 들어줘서 만족스러운 여행이 되었습니다.

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
COCO MAT Family stay- REVIEW OCT 2016
We wanted to share our thoughts on some Missing items at the coco mat. Cons: 1- 4 major lighting fixture NOT working: living room (2) / kitchen (1) / kids entryway (1)-its very dark and very unpleasant for family time since most of the day we are out exploring! 2- convection oven NOT operational. Cannot heat food. 3- missing basic microwave 4- kitchen faucet broken! 5- lighting circuit causes outage and lighting in main space to flickers- 4 major lighting fixture broken! 6- blind hanger broken in living room 7- No sun block shades. Light in morning is penetrating unit. Those issues should have been addressed as basic accommodation Items. Especially for the rate charged and being a 4 star accommodation establishment. We obviously communicated that to them and offered NO substantial remedy or monetary compensation. Friendly tip: get there before 6 PM because no one will be there to hand you the room keys. We had to re-book a hotel across the street since NO ONE was there to accommodate us on a cold windy night. (We had to pay an extra 200 euro for the other hotel) Pros: very friendly staff.excellent location. parking: public parking close by 18 Euro / Day. general impression: avoid if possible.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera

8/10 Buono

Tena, United States

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Large, comfortable, modern apartment
The Co-Co Mat is centrally located, tastefully furnished and very comfortable. The only downside is we were there during an unusually warm stretch of weather and no air conditioning. We opened windows to sleep (several floors up) but the street noise made it difficult.

10/10 Eccellente

Nada

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
ممتاز
المزعج عدم وجود تكيف لابد من توفير مراوح تهوية خلال فترة الصيف

8/10 Buono

C

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Fijn apartement op 500 meter van cs
Prachtig ingericht. Heel erg ruim. Kinderspeelgoed aanwezig. Enige wat minder goed is: lekkage in keukenkastje, maar dat werd verholpen. Verder te weinig kitchengear om zelf te kunnen koken (1 pan...). Omdat de rest zo goed geregeld was (mooie badkamer met apart bad/douche, fijne wasmachine en wasdroger); zou ik hier zeker terugkomen. De lidl zit overigens op 50 meter. Een prima alternatief voor de dure Match onder het gebouw.

10/10 Eccellente

Linda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera

2/10 Terribile

RC

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Doors closed, did not respond to calls, emails
Informed late check-in for 12:30 am and got there 35 min earlier but couldnt get into the place. Called their emergency number and the main line repeatedly for 5 times and also left 3 voice messages over an hour. Also sent an email (responded on a thread they initiated earlier that day re: check in time). Stranded in the town for 2 hrs with family (kids) looking for another hotel as I couldnt get hold of them and the doors were closed. I fell for the high rating of this place in Expedia and decided to give this place a try...lesson leamred and from now on, only reputable chain hotels.