thank you

Thank you very much.

Thank you !

Thanks for your feedback

Thanks for your feedback

thank you

Dear Mr. Giorgio Thank you for your feedback.

thank you for the feedback !

Thank you !

Thank you!Regards

Your comment is misleading and false. The truth is that you were upset and angry when we refused your request to cancel the second room you had booked, (multi-room reservation). Unfortunately we do not accept cancellations on the same day at 19:00. You could inform us at least 1 day before, but you did not. Cancelation policy was 7 days prior arrival. We had kept the room for you all this time and we did not offer it to other customers who asked to book the room all the previous months. You contacted Expedia 5 times times that night and asked us to do you a favor and not charge the second room. Finally the next morning we didn't charge you for the second room you wanted to cancel because we found last minute clients by telephone. Expedia must remove the comment as inaccurate and false, as a result of blackmail from customer to hotel in order to post negative review. You tried to hide the in incident and did not say a word about the real story in your ….negative review . Expedia agent can check the multiple waver requests , which finally we accepted free of charge. Hoteliers are partners with Expedia and should not treat us unfair.We feel unprotected and exposed to clients with unfair behavior .

Hello,Thank you

Thank you for your kindness

Hello, thanks for your comments. Our optional buffet breakfast of 7 contains 22 products. Outdoors is shops, you paid more 7 for a coffee and a cookie

Thank you, we appreciate your feedback

Hello

Thank you very much for your good review

Merci, nous apprécions vos commentaires

Thanks , we appreciate your comments

Thanks , we appreciate your comments

Merci, nous apprécions vos commentaires

Thank you

HelloOur buffet breakfast has 20 different products.You expressed your disappointment during checkout because you had to wait for long but was not our fault because you thought reservation was paid . We provided you documents that reservation was “hotel collect”. It was written in your reservation email.Also the first 2 credit cards you provided were invalid.

Thank you

Thank you

Hello, our breakfast contains 20 products. We are sorry that it did not fulfill your expectations. The bedding and furnishing is subjective to the guest. I think you should choοse 5 stars hotel,or higher.

Thank you, we appreciate your feedback!

Merci

Thank you!

Thank you, we appreciate your feedback!

Thanks for the feedback!