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Recensioni per Macdonald Berystede Hotel

4 out of 5
Macdonald Berystede Hotel
Bagshot Road, Sunninghill, Ascot, England

Recensioni

7,8

Buono

Valutazione di 10 - Eccellente. 211 su 619 recensioni" "
Valutazione di 8 - Buono. 204 su 619 recensioni" "
Valutazione di 6 - Soddisfacente. 120 su 619 recensioni" "
Valutazione di 4 - Scarso. 48 su 619 recensioni" "
Valutazione di 2 - Terribile. 36 su 619 recensioni" "

8,2/10

Pulizia

8,0/10

Personale e servizio

8,2/10

Servizi

7,4/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Tipico Albergo della campagna inglese..
Servizio eccellente, staf gentile e premuroso, camere e bagni non particolarmente spaziosi ma confortevoli, ottimo il ristorante! Centro SPA competente.

10/10 Eccellente

Stuart

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Pool and spa superb
Soggiorno di 1 notte ad aprile 2024
Risposta di Dilip, il giorno 30 apr 2024
Dear Stuart,Thank you for your feedback. We are pleased to read you had a pleasant stay with us. We look forward to welcoming you back to the hotel soon. Best Regards,

10/10 Eccellente

Edward

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great setting
Soggiorno di 2 notti ad aprile 2024
Risposta di Dilip, il giorno 30 apr 2024
Dear Edward,Thank you for your feedback. We look forward to welcoming you back soon. Best Regards,Dilip

8/10 Buono

Helen

Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
The Berystede is a magnificent looking hotel, I was greeted by the reception staff with a warm welcome and check in was easy. The room was a good size but for the amount paid it looked a bit sad in places. There were big chunks of paint missing off of the radiator, the bathroom ceiling had brown marks on it, there were areas on the side of the bath that hadn't been cleaned. Plug sockets were placed in odd areas of the room and nowhere near nightstands for charging phones/devices. The spa itself is lovely, lots of different rooms in the thermal suite. The showers in the suite look like they need a bit of work because not all the buttons seemed to work properly. Dinner in the restaurant was excellent,the food was delicious and the service was good. Checkout was easy. I'd stay again, but I hope the room wouldn't look so tired next time because I felt a bit let down. This wasn't a cheap 2 night stay, it was meant to be something special and it was expensive.
Soggiorno di 2 notti ad aprile 2024
Risposta di Dilip, il giorno 30 apr 2024
Dear Helen, Thank you for your detailed feedback. We're glad to hear you enjoyed aspects of your stay, such as warm welcome at reception and excellent dinner service. We apologize for the shortcomings in the room and spa areas. Your comments will be addressed promptly to ensure a better experience for our guests in the future. We appreciate your patronage and hope to have the opportunity to welcome you back for a more satisfying stay.Best regards,Dilip

2/10 Terribile

David

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Risposta di Dilip, il giorno 30 apr 2024
Dear David,Sorry we did not meet your expectations this time around. We hope to have another opportunity in the future to welcome you back. Best Regards,

10/10 Eccellente

Harlan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great
Soggiorno di 7 notti a marzo 2024
Risposta di Dilip, il giorno 29 mar 2024
Dear Harlan, Thank you very much for your 5* rating. We are pleased to read you enjoyed your stay with us. We look forward to welcoming you back to hotel soon. Best Regards,

8/10 Buono

Carl, Readnig

Viaggio di coppia
Mi è piaciuto: Pulizia e servizi
Nice and relaxing hotel in a classic old building. Although the rooms are a little dated, it is in keeping with the old fashioned style of the building so it added to the character. The restaurant done some amazing food for dinner. The scotch egg starter and the monkfish main were amazing! Spa facilities very good.
Soggiorno di 1 notte a marzo 2024
Risposta di Dilip, il giorno 29 mar 2024
Dear Carl, Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you enjoyed your stay and enjoyed our food offering in the restaurant. We're also pleased that you found our spa facilities to be very good.Your comments are appreciated, and we hope to have the pleasure of welcoming you back for another relaxing stay in the future.Best Regards,

10/10 Eccellente

Stephen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Dilip, il giorno 29 mar 2024
Dear Stephen, Thank you very much for your 5*rating. We hope to welcome you back soon. Best Regards,

6/10 Soddisfacente

Andrew

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Dilip, il giorno 23 mar 2024
Dear Andrew, Thank you for your rating. Best Regards,Dilip

10/10 Eccellente

Julie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Matthew and his team always look after us so well and that's why we remain repeat customers.
Soggiorno di 1 notte a febbraio 2024
Risposta di Matthew, il giorno 25 feb 2024
Thanks for your feedback . We look forward to welcoming you back soon

8/10 Buono

Caitlin

Soggiorno di 1 notte a febbraio 2024
Risposta di Dilip, il giorno 21 mar 2024
Dear Caitlin, Thank you for your 4* rating. We hope to welcome you back soon. Best Regards,Dilip

8/10 Buono

Owain

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Matthew, il giorno 17 feb 2024
Thanks for your feedback . We look forward to welcoming you back soon

8/10 Buono

Mathew

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Risposta di Matthew, il giorno 17 feb 2024
Thanks for your feedback . We look forward to welcoming you back soon

10/10 Eccellente

Marc

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti a dicembre 2023
Risposta di Matthew, il giorno 17 feb 2024
Thanks for your feedback . We look forward to welcoming you back soon

10/10 Eccellente

Gary

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Dilip, il giorno 16 dic 2023
Dear Gary, Thank you for your 10 out of 10 rating. We look forward to welcoming you back soon. Best Regards,

10/10 Eccellente

Harold

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I previously stayed at this place several months ago and had a terrible time principally because there was poor internet. This time not only did I get great internet but I had a wonderful room. I recommend the top floor. I was in 365. Comfy bed, huge bathtub, space heater on demand although once I got it functioning the room heating was excellent. I stayed there this time because everything as booked up. A side note: the previous night I had stayed at the Royal Forester in Ascot. The rooms are nothing special but if you get a breakfast package, you get a feast of unbelievable choices included.
Soggiorno di 1 notte a dicembre 2023
Risposta di Dilip, il giorno 16 dic 2023
Dear Harold,Thank you for sharing your positive experience during your recent stay at our place. We're thrilled to hear that you enjoyed the improved internet and had a wonderful room on the top floor, especially in Room 365. Your recommendation is much appreciated! We're delighted to have exceeded your expectations this time around.We look forward to welcoming you back for another excellent stay in the future.Best regards,

8/10 Buono

Lynn

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
nice hotel
Nice hotel, full breakfast choice and bar meal was good. nice to see elemis products in the room, I would of expected body moisturiser to be included as well as cotton wool/buds/shower cap.
Soggiorno di 1 notte a dicembre 2023
Risposta di Dilip, il giorno 16 dic 2023
Dear Lynn, Thank you for your positive feedback! We're delighted you enjoyed the hotel amenities and dining options. Your suggestions regarding additional amenities like body moisturizer and toiletries are duly noted. We appreciate your valuable input and hope to welcome you back soon.Best Regards,

6/10 Soddisfacente

Robyn

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
So much potential but needs a lot of work
We were staying for one night with our 19 month old daughter. The good: - Lots of parking available - Bar and Restaurant staff were lovely - The foyer was beautifully decorated with a lovely Christmas tree - The food we had was lovely and they had good options for our daughter - We requested a cot for our daughter and it was in the room ready for us. - The suite we were in was large, so lots of room for the little one. The bad: - We opted for a room upgrade (so paid extra for a suite) it was a little tired looking with chipped paint and stains on the bed canopy - The phone and television remote (which was sellotaped together) did not work, so we had to walk down to reception if we needed anything. - There was a random fire exit sign in the room so there was constantly a little green light on and at one point in the night the whole sign lit up which not only woke us up but also our daughter. - There was obviously an event being held at the hotel and so we had people screaming and shouting outside our door at midnight because our room was located by the water fountain. - when we checked into our room at 3pm there were two trays with food/room service just left on the floor by the water fountain. The trays were still there when we exited our room the next day at 7.30am - The man who we initially talked to at the front desk wasn’t very welcoming - We wanted to use the swimming pool but were told that you’re only given a robe if you’re paying for treatment.
Soggiorno di 1 notte a dicembre 2023
Risposta di Dilip, il giorno 16 dic 2023
Dear Robyn,Thank you for taking the time to share your feedback with us. We appreciate your kind words regarding the positive aspects of your stay, such as the friendly bar and restaurant staff, the beautifully decorated foyer, and the spacious suite.I'm truly sorry to hear about the challenges you encountered during your visit. Your comments about the room conditions and the disturbances caused by the fire exit sign and external noise are concerning, and I want to assure you that we take this feedback seriously. We will address these issues promptly to improve our guest experience.I appreciate your honesty, and I hope that we have the opportunity to welcome you back in the future and provide a much-improved experience.Best regards,

6/10 Soddisfacente

Shaun, Winkfield

Viaggio di coppia
Convenient to Ascot and Sunningdale but hotel now looks tatty and staff are aloof, detached and disinterested. Walked in via the Conference Centre and got all the way to Reception to find little interest in us from Reception staff. Nobody asked if we needed any help. Our room was fine. Large bathroom.
Soggiorno di 1 notte a novembre 2023
Risposta di Matthew, il giorno 17 feb 2024
Thanks for your feedback . We look forward to welcoming you back soon

8/10 Buono

Natalie

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Main hotel facilities are lovely and have been refurbished. Swimming Pool and Spa area is a highlight. Bedrooms that I have stayed in are still in need of refurbishment, but always clean.
Soggiorno di 1 notte a novembre 2023
Risposta di Matthew, il giorno 17 feb 2024
Thanks for your feedback . We look forward to welcoming you back soon

8/10 Buono

Ian

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti a novembre 2023
Risposta di Matthew, il giorno 17 feb 2024
Thanks for your feedback . We look forward to welcoming you back soon

10/10 Eccellente

raymond

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Property although a little old fashioned is very nice and is modernising slowly, a very nice stay
Soggiorno di 4 notti a novembre 2023
Risposta di Matthew, il giorno 17 feb 2024
Thanks for your feedback . We look forward to welcoming you back soon

8/10 Buono

S

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Lovely. Just don't expect too much from the rooms.
This is a lovely hotel with a beautiful reception, gym and dining facilities. The staff are very helpful as well. The rooms however are a little tired and in urgent need of modernisation.
Soggiorno di 2 notti a novembre 2023
Risposta di Matthew, il giorno 17 feb 2024
Thanks for your feedback . We look forward to welcoming you back soon

6/10 Soddisfacente

stuart

Viaggio di lavoro
Mi è piaciuto: Personale e servizio e comfort della camera
Bit tired and dated In need of tlc
Soggiorno di 1 notte a novembre 2023
Risposta di Matthew, il giorno 17 feb 2024
Thanks for your feedback . We look forward to welcoming you back soon

10/10 Eccellente

david

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Really great value,pool and spa was a bonus,
Soggiorno di 2 notti a novembre 2023
Risposta di Matthew, il giorno 17 nov 2023
Thanks for your feedback . We look forward to welcoming you back soon

10/10 Eccellente

Peter

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff very helpful recommend every time if in that area
Soggiorno di 1 notte a novembre 2023
Risposta di Matthew, il giorno 17 nov 2023
Thanks for your feedback . We look forward to welcoming you back soon

8/10 Buono

Geoffrey

Soggiorno di 2 notti a novembre 2023
Risposta di Matthew, il giorno 17 feb 2024
Thanks for your feedback . We look forward to welcoming you back soon

10/10 Eccellente

ADAM

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Matthew, il giorno 17 nov 2023
Thanks for your feedback . We look forward to welcoming you back soon

6/10 Soddisfacente

Nicola

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Personale e servizio
A friendly welcome and a buzz from the bar, the reception boasts comfort and character. Unfortunately our room was not great. Broken window, phone did not work, air con not working. Chips and mould in the bath, holes on walls around sockets. The spa area really needed cleaning and wiping up every hour. In room dining the food was good with an £8 tray charge which was a bit pricy. The breakfast staff were friendly and the breakfast was delicious. This was not a 4 star experience but can always make improvements to get there….
Soggiorno di 1 notte a ottobre 2023
Risposta di Matthew, il giorno 17 nov 2023
Thank you so much for your personal and candid feedback, regarding your recent visit to the Berystede Hotel and Spa. I note your salient points

10/10 Eccellente

Kathy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Beautiful location and spa
The reception staff were very friendly and helpful. The spa is lovely although the changing rooms could have used a clean. The hydro pool makes it all worth it
Soggiorno di 1 notte a ottobre 2023
Risposta di Matthew, il giorno 17 nov 2023
Thanks for your feedback . We look forward to welcoming you back soon

8/10 Buono

Derek

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti a ottobre 2023
Risposta di Matthew, il giorno 15 ott 2023
Thanks for your feedback . We look forward to welcoming you back soon

8/10 Buono

Chris

Mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 2 notti a settembre 2023
Risposta di Matthew, il giorno 29 set 2023
Thanks for your feedback . We look forward to welcoming you back soon

10/10 Eccellente

Thom

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very civilized hotel for a stop off before flying from Heathrow, recommended.
Soggiorno di 1 notte a settembre 2023
Risposta di Matthew, il giorno 14 set 2023
Thanks for your feedback . We look forward to welcoming you back soon

4/10 Scarso

Alan

Viaggio di lavoro
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Nice looking hotel , terrible room was some one before smoking asked to move nothing possible , would not recommend this hotel rooms are like 1970
Soggiorno di 2 notti ad agosto 2023
Risposta di Matthew, il giorno 14 set 2023
Thank you so much for your personal and candid feedback, regarding your recent visit to the Berystede Hotel and Spa. I note your salient point

4/10 Scarso

Claire

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Comfort della camera
Disappointing
We were moved here as the hotel we booked in Ascot was full. This hotel was also full but it felt like we were given what would be an adjoining room that sadly joined to a room that had a hen party having a great time until 2am Sandwich ordered to room at 9.35pm as no other food available. Only option ham which arrived on floppy white bread with spam/ham and a few scattered crisps. We paid £21 for 2 sandwiches. Toiletries Elemis was just a hand/body soap and a shampoo Receptiin staff were lovely and breafast good. Although if you want a cappacino its another £4
Soggiorno di 1 notte ad agosto 2023
Risposta di Matthew, il giorno 14 set 2023
Thank you so much for your personal and candid feedback, regarding your recent visit to the Berystede Hotel and Spa. I note your salient point

10/10 Eccellente

Sk

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very comfortable stay good service. Room was far away but excellent. Good breakfast.
Soggiorno di 1 notte a luglio 2023
Risposta di Matthew, il giorno 14 set 2023
Thanks for your feedback . We look forward to welcoming you back soon

6/10 Soddisfacente

Amy

Viaggio di coppia
Perfect location for the races and great to have free parking. Fine for one nights stay, you get what you pay for, had everything we needed for the night in a basic double room. Bit grubby and dated, pool area was a bit run down. Corridors are very loud and noisy, not really the hotel's fault, but the doors don't help to stop noise coming in. Shame because the hotel and grounds look lovely and it was probably a really expensive plush hotel back in the day.
Soggiorno di 1 notte a luglio 2023
Risposta di Dilip, il giorno 4 ago 2023
Dear Amy,Thank you for sharing your thoughts on your recent stay. We appreciate your feedback and understand your observations. We're glad you found the location convenient and enjoyed the free parking. We take your comments about the room, pool area, and noise levels into account for potential improvements. We hope to have the opportunity to welcome you back for a better experience in the future.Best Regards,Dilip

2/10 Terribile

Julian

Viaggio di coppia
Moved to a different Hotel as they overbooked. Not very good was it?
Soggiorno di 1 notte a luglio 2023
Risposta di Matthew, il giorno 14 set 2023
Thank you so much for your personal and candid feedback, regarding your recent visit to the Berystede Hotel and Spa. I note your salient point

10/10 Eccellente

Randy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
What people don't understand is how GREAT this hotel and spa are. The Spa has one of the best Hotel gyms and pools with a hydro spa that I have ever enjoyed. The property is beautiful and very safe. Yes perhaps the rooms are a little outdated, but for the price, this is a fantastic place to stay!!!
Soggiorno di 1 notte a luglio 2023
Risposta di Matthew, il giorno 14 set 2023
Thanks for your feedback . We look forward to welcoming you back soon

8/10 Buono

Emma

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Lovely but dated
Hotel has very dated decor. Some parts are a bit tired and could do with a bit of tlc. No EVC points so not very green. Staff are friendly and helpful.
We thought the decor was dated but ok if you like the colour beige
Soggiorno di 2 notti a luglio 2023
Risposta di Matthew, il giorno 14 set 2023
Thank you so much for your personal and candid feedback, regarding your recent visit to the Berystede Hotel and Spa. I note your salient point

10/10 Eccellente

Manoj, Balsall Common

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Parking a little far and not lit in the dark.
Soggiorno di 1 notte a luglio 2023
Risposta di Matthew, il giorno 14 set 2023
Thanks for your feedback . We look forward to welcoming you back soon

6/10 Soddisfacente

Stuart

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Hotel is ok - does the job.
Have stayed here before. It's ok, and they have the indoor pool and sauna/steam room etc. Check-in wasn't so welcoming, with a stern welcome and being informed we were too early. But a quick call found a room available - but a £30 charge to go and leave our bags in there. This despite the room already being ready. We only wanted to drop the bags in as we were off to see family. How not to welcome people, we said to each other. Room was ok. Spa ok, but always seems to be a bit tired. Breakfast is adequate and the hotel bar has Peroni on draft. Usual question - would we stay here again? It's a yes, but only if we want a steam room to use. Their £30 charge to put a bag in an empty room might cost them.
Soggiorno di 3 notti a luglio 2023
Risposta di Matthew, il giorno 14 set 2023
Thank you so much for your personal and candid feedback, regarding your recent visit to the Berystede Hotel and Spa. I note your salient point

10/10 Eccellente

Peter

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very good stay staff brilliant as usual
Soggiorno di 1 notte a luglio 2023
Risposta di Matthew, il giorno 14 set 2023
Thanks for your feedback . We look forward to welcoming you back soon

10/10 Eccellente

Francis

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2023
Risposta di Matthew, il giorno 14 set 2023
Thanks for your feedback . We look forward to welcoming you back soon

10/10 Eccellente

Steve

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Room a little tired faultless apart
Stayed evening prior to playing nearby Sunningdale. Well located, secure parking and great (if expensive) breakfast. Room 110 a little tired, but would stay again.
Soggiorno di 1 notte a luglio 2023
Risposta di Dilip, il giorno 21 lug 2023
Dear Steve,Thank you very much for your feedback. I am pleased to read you had a pleasant stay with us. I note your point about the room being tired and we will work with our in house maintenance team to address these concerns. I hope you had a great day of golf at Sunningdale. We look forward to welcoming you next time you are in the area.Best Regards,

2/10 Terribile

Harold

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
At check-in, I asked for a late extension past their posted 11 a.m. The receptionist said they had many check-ins the next day and could not accommodate me. I checked out just before 11 and the lobby was deserted of the promised check-ins. There was no WIFI in my room...only in the lobby and conference areas. A nice gentleman tried to fix the problem but was baffled. The soap in my shower container was empty resulting in my bouncing in and out of the tub to get gel from the sink. The hotel is worse than Fawlty Towers. At Basil tried to accommodate guests. This place wants knocking down and fresh staff appointed. My stay was a nightmare from start to finish.
Soggiorno di 1 notte a luglio 2023
Risposta di Matthew, il giorno 14 lug 2023
Further to your feedback i would just like to say that we where fully booked the night of your checkout. The empty lobby was due to all of the conference guests in in meetings. With regards to the internet i am sorry that your phone could not get online. After 40 minutes i did in fact help in getting your laptop online. The problem was due to your VPN not the hotel network sadly . Kind regards Matthew ( Front Office Manager)

10/10 Eccellente

Sally

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
The staff were excellent but there weren’t enough of them in the bar and dining room. They did their best but too many clients for the number of staff ratio
Soggiorno di 1 notte a luglio 2023
Risposta di Dilip, il giorno 15 lug 2023
Dear Sally,Thank you very much for your feedback. I am pleased to read you enjoyed your stay. Thank you also for your kind words about our staff. I am sorry if you felt there werent enough staff on shift. I will definitely review your feedback with the department heads. We look forward to welcoming you back to the hotel soon. Best Regards,

10/10 Eccellente

Randy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a luglio 2023
Risposta di Dilip, il giorno 11 lug 2023
Dear Randy,Thank you very much for your 5* rating. We are pleased to read you had a pleasant stay with us. We look forward to welcoming you back to the hotel soon. Best Regards,Dilip

6/10 Soddisfacente

Gabriela

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti a luglio 2023
Risposta di Dilip, il giorno 11 lug 2023
Dear Gabriela,Thank you for your review. We look forward to welcoming you back to the hotel soon. Best Regards,

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia e comfort della camera
Royal Ascot Stay
Nice sized room, comfy bedding and all clean, however, it could benefit from some modernising. Spa facilities were great. Restaurant food quality was not matched with the hotel and definitely needs improving. Shuttle buses were provided for Royal Ascot which was amazing, although £20pp each way was rather steep considering it’s 1.5miles away and there’s 8 seats (£160 for each full cab).
Soggiorno di 1 notte a giugno 2023