since this reservation was booked through expedia. The Hotel is not responsible for any refund. That issue is expedia not the hotel.

Dear valued guest,Thank you so much for your heartfelt message and glowing review of our hotel. We are absolutely overjoyed that your experience with us at Holiday Inn, East Asheville - Blue Ridge Parkway was such a delightful one.It’s truly heartening to know that you found our host to be welcoming and informative, with a good dose of humor mixed in! We strive to make our guests feel as comfortable as if they were in their own homes and it appears we hit the mark during your visit. Your magnificent words about our host put a huge smile on our faces! We're also happy to hear that you found our breakfast buffet excellent and the service remarkable. Our culinary team will be thrilled to hear that they have significantly contributed to enhancing your breakfast experience!Additionally, it’s truly rewarding to know that you found our rooms not only spacious and comfortable but also impeccably clean. We understand the importance of cleanliness and comfort, and we work hard to ensure that these standards are maintained in all areas of our hotel.Your wonderful review is a testament to our team's relentless pursuit of excellence.Thank you once again for choosing our hotel during such an emotionally taxing period. It was our pleasure to provide you with the comfort you needed after a long day of hard work. Should your travels ever take you back to the majesty of the Blue Ridge Mountains, it would be our pleasure to welcome you back and provide another memorable stay.Best regards and safe travels. Haley McBride GM

Hi Christa,Really glad to hear such good feedback! Your positive comments made our day. We take great pride in our location being close to the Blue Ridge Parkway, and we're thrilled that you found it to be an advantage during your trip. The Blue Ridge Mountains are indeed a scenic treasure and serve the perfect backdrop for a relaxing getaway. It's always a delight to know that our guests could connect and enjoy the splendid beauty of this place.Maintaining cleanliness is also an aspect we take very seriously - it's gratifying to know that our efforts were noteworthy and added value to your stay. We believe that a clean, homely setting is fundamental to a comfortable stay.We absolutely can't wait to host you again should your journeys bring you back this way. There’s nothing better than a familiar face returning for another adventure.Thank you once again for your kind words. We hope to see you in the near future. Do take care and safe travels! Best Regards,Haley McBride GM

Hi Brenda,Thank you so very much for your lovely feedback! We're absolutely thrilled to hear that you had such a wonderful experience staying with us. Remarking it as a 'great place to stay' truly means a lot to us. It's comforting to know we could be part of your journey, making your stay memorable.Comfort and satisfaction of our guests is our top priority and it seems we hit the mark during your stay. Your kind words are not just a motivation but it's the essence that keeps us striving for excellence and to ward off the complacency.The beauty of the Blue Ridge Mountains is unmistakably charming, isn't it? Should your travels bring you back to this mesmerizing charm of the mountains or the peaceful serenity that our place provides, we hope you'll choose to stay with us again. We will be more than happy to have our doors open for you and assure that your possible future stay will be as enjoyable, if not more, as this one.Once again, thank you for your heartwarming words, we always love to hear from our guests. Safe travels and hopefully, we'll see you soon! Warm wishes,Haley McBride GM

Dear Kimberley,We are truly sorry to hear about your recent experience at our property. Safety and well-being of our guests are our utmost priority and it is disheartening to know that we fell short in ensuring that. We appreciate you taking the time to inform us about the issues you faced, as your feedback is essential in helping us improve.The issue with the lock on your door is certainly alarming. We understand the fear that may have compounded due to this occurrence, and we apologize for the stress that this has resulted in. We have alerted our maintenance department and are thoroughly investigating this issue to prevent any such incidents in the future.Regarding the dimly lit areas, we agree with you that well-lit properties certainly contribute to feeling safer. We will review the lighting situation in our property and take necessary measures to increase brightness in key areas and pathways.It is unfortunate to hear that the locations' food options did not meet your expectations and led you to feel isolated. We value our guests' comfort and convenience above all, and we will take your note about local amenities into consideration as we continually strive to improve the experience for our guests.It saddens us to hear that you had to book another hotel due to your concerns. It's alarming for us, as our objective is to provide a comfortable and secure stay to all our guests. We sincerely apologize for any inconvenience this has caused you.Again, we are deeply sorry for the distress you felt during your stay. We genuinely want every guest to have an outstanding experience when they visit, and we're disappointed to have let you down on this occasion. Rest assured that we are taking immediate action regarding this matter and are constantly striving to increase service quality.Thank you very much for making us aware of these issues. Your feedback is invaluable as it helps us identify the areas we can improve the guest experience. We truly hope that the changes we make will ensure a much more enjoyable & safe visit for you and all future guests. Best regards,Haley McBride General Manager

Dear Kristy R,I'm completely taken aback by your experience, as our aim is always to make our guests feel comfortable and appreciated. It's truly disheartening to hear about your recent visit. I feel it's important that we address this situation promptly and personally. Please, contact me directly so I can better understand the details of your complaint and take the necessary steps towards resolution. Regards,Haley McBrideGeneral Manager

Dear Kristy R,Thank you for your review. I'm really sorry to hear about your bad experience with us. I want to assure you that it's not the experience we aim to provide. We take your feedback seriously and I want to assure you that we are working on improving our service and facilities constantly. We would be grateful for another opportunity to serve you better in the future.Sincerelly, Haley McBride General Manager

Ruth,Thank you for your review Looks like we let you down! We appreciate your feedback; we're listening and it's important for our improvements. We'll make sure this issue gets addressed promptly. Haley McBrideGM

Hey Scott! Thank you so much for taking the time to rate us! Your feedback is incredibly valuable to us and we always strive for perfection. If there's anything specific, we can do to improve or any area where you believe we're lacking, I would absolutely love to hear your thoughts. Your perspective matters to us and if you ever find some spare time to chat, I'm readily available and all ears! Remember, your opinion can make a real difference in how we operate.Also, I just wanted to take this opportunity to thank you for choosing to stay with us. We truly appreciate it and hope our services met your expectations. Best regards,Haley McBrideGeneral Manager

Thank you for your recent stay as well as your feedback. We appreciate your business and hope to welcome you back soon.