2 outdoor pools, sun loungers
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Recensioni per Mövenpick Resort Aswan

5 out of 5
Mövenpick Resort Aswan
Elephantine Island, Aswan

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 225 su 384 recensioni" "
Valutazione di 8 - Buono. 99 su 384 recensioni" "
Valutazione di 6 - Soddisfacente. 35 su 384 recensioni" "
Valutazione di 4 - Scarso. 15 su 384 recensioni" "
Valutazione di 2 - Terribile. 10 su 384 recensioni" "

9,2/10

Pulizia

9,0/10

Personale e servizio

8,6/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

4/10 Scarso

Marcello

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Da evitare
Hotel pessimo: molto vecchio, servizio e attenzione del personale incredibilmente bassi. Il prezzo è totalmente fuori mercato per ciò che l’hotel offre. Il cibo è di livello dozzinale. Unica nota positiva la posizione geografica dell’hotel che però non ha nulla a che fare con la struttura. Da evitare assolutamente
Soggiorno di 2 notti a dicembre 2018
Risposta di Wael Allam, il giorno 1 gen 2019
Dear our Guest, We would like to thank you for posting your valuable review about the recent stay at Mövenpick Resort Aswan. We have taken a note of your valuable comments and relayed them to the relevant management team. It is only through valuable feedback received from our valuable guests such as your good self, that we are able to maintain and further improve the quality of our services. With best regards Wael Allam General Manager

6/10 Soddisfacente

alessandro, alba

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
movenpick assuan
L'hotel si trova sull' isola elefantina e si raggiunge con la navetta gratuita dell' hotel attraversando il Nilo.L'hotel offre dei buoni servizi anche se non si puo' considerare un 5 stelle ma piu' un buon 3 stelle.Nel complesso siamo rimasti soddisfatti,le camere sono abbastanza spaziose e pulite e il presonale fa del suo meglio per rendere piacevole il soggiorno.Preparatevi a elargire mance di continuo come da prassi dell' Egitto...

8/10 Buono

M, Bologna

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Forse il migliore di Aswan
A parte la discutibile torre ristorante la collocazione è unica, il personale è ben preparato e molto disponibile. Anche la piscina offre ottimi scorci sul Nilo

6/10 Soddisfacente

m, cesena

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
perchè quella torre erribile
l'hotel ha lo standard della sua categoria la hol però è molto fredda i mobili sono mediocri. la camera è carina, pulita, spaziosa. bella la collocazione dell'hotel sull'isola. la struttura è davvero brutta con una torre altissima che rovina il paesaggio. ottima colazione

10/10 Eccellente

Athri

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent place to stay.
Soggiorno di 2 notti a febbraio 2024

8/10 Buono

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great place!
Service relations helped us when we got a smoking room. Yuck! But they moved us and was well in the world. Great breakfast. Friendly staff!
Soggiorno di 1 notte a dicembre 2023
Risposta di Nasser, il giorno 8 gen 2024
Dear David , We first would like to thank you for choosing our hotel for your holidays in Aswan and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. Looking forward to welcome you again very soon.Best RegardsAbdel Nasser AliDirector of Guest Experience

8/10 Buono

Bryan F

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di Mostafa Alassal , il giorno 4 feb 2024
Dear Mr. Bryan, We are sincerely grateful for the time you spent to share your rating regarding your recent stay in our Movenpick Aswan hotel, your evaluation will certainly assist in order to keep on improving the quality of our services for our valued guests.looking forward to welcoming you soon in the near future.Kind Regards

6/10 Soddisfacente

Xiaonan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Facility and breakfast is 5 out of 5. Dinner is not good, I went for half board. I struggled to find nice food to eat. Overall the score reflected heavily towards the dinner side. Staff ask if everything is ok, but don't really mind the answers you gave or take a plate full of food away (as the food was not nice and not touched). Somewhat disappointed, but there is McDonald near by if you want to stay with them. Facility is ace.
Soggiorno di 2 notti a dicembre 2023
Risposta di Nasser, il giorno 8 gen 2024
Dear Xiaonan ,Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. Please accept our sincere apologies for any inconsistency you may have experienced during your stay , and it is our hope that you will give us the opportunity to better welcome you in the future.Best RegardsAbdel Nasser AliDirector of Guest Experience

10/10 Eccellente

Ahmad

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di Nasser, il giorno 28 dic 2023
Dear Ahmad ,First and foremost we would like to thank you for choosing our Movenpick resort for your visit to Aswan and for recommending us to the travel community of Expedia, this is undoubtedly the best reward for us all. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Abdel Nasser AliDirector of Guest Experience

10/10 Eccellente

Fion

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di Nasser, il giorno 23 dic 2023
Dear Fion , Thank you for the great feedback of your recent holiday experience at our Movenpick Resort Aswan; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Looking forward to welcome you again very soon.Best RegardsAbdel Nasser AliDirector of Guest Experience

10/10 Eccellente

yitang

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Nasser, il giorno 17 dic 2023
Dear Yitang , Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. Looking forward to welcoming you again at our resort.Best RegardsAbdel Nasser AliDirector of Guest Experience

10/10 Eccellente

Rabyah

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This property is not only situated in a unique and prime location on Elephantine Island, but the resort itself with its amenities, vast array of breakfast items, delicious Egyptian food, Upon checkin they serve a signature made Doom drink from trees gown on-site on the hotel sxdarm DC
Soggiorno di 3 notti a novembre 2023
Risposta di Nasser, il giorno 28 nov 2023
Dear Rabyah , Thank you for the great feedback of your recent holiday experience at our Movenpick Resort Aswan ; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Looking forward to welcome you again very soon.Best RegardsAbdel Nasser AliDirector of Guest Experience

10/10 Eccellente

Dennis Jesper

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location in Aswan. Super 360 views of the Nile and really good ffriendly staff. Thoroughly enjoyed it.
Soggiorno di 2 notti a novembre 2023
Risposta di Nasser, il giorno 28 nov 2023
Dear Dennis Jesper ,We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Movenpick Resort Aswan was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Looking forward to welcome you again very soon.Best RegardsAbdel Nasser AliDirector of Guest Experience

8/10 Buono

katherine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2023
Risposta di Nasser, il giorno 14 nov 2023
Dear Katherine ,Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. Looking forward to welcome you again very soon.Best RegardsAbdel Nasser AliDirector of Guest Experience

10/10 Eccellente

AJAY

Viaggio con la famiglia
Manager mohhmad helped us with everything. Arranged everything for us.
Soggiorno di 1 notte a ottobre 2023
Risposta di Mostafa Alassal , il giorno 13 ott 2023
Dear our valuable guest, Thank you for the positive feedback and looking forward to welcoming you always at Movenpick Aswan. Kind Regards Mostafa

10/10 Eccellente

Angel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excelentes vistas de la isla .
Buena ubicación ,exelentes vistas de la isla , buen servicio , fácil transporte .
Soggiorno di 2 notti a settembre 2023
Risposta di mostafa , il giorno 3 ott 2023
Muchas gracias por los comentarios tan positivos y esperamos darle la bienvenida una vez más.

6/10 Soddisfacente

Eduardo

Soggiorno di 1 notte a settembre 2023
Risposta di Nasser, il giorno 14 set 2023
Dear Eduardo ,We would like to thank you for your preference in selecting our hotel for your holidays in Aswan, as well as for taking the time to share the rating of your recent experience among us. We certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely,Abdel Nasser AliDirector of Guest Experience

10/10 Eccellente

Elfrazdag

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di Nasser, il giorno 6 set 2023
Dear Elfrazdag ,Thank you for the great feedback of your recent holiday experience at our Movenpick Resort Aswan ; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Looking forward to welcome you again very soon.Best RegardsAbdel Nasser AliDirector of Guest Experience

10/10 Eccellente

YU

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad agosto 2023
Risposta di Nasser, il giorno 19 ago 2023
Dear Yu ,Thank you for the great feedback of your recent holiday experience at our Movenpick Resort Aswan ; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Looking forward to welcome you again very soon.Best RegardsAbdel Nasser AliDirector of Guest Experience

8/10 Buono

Amar

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di Nasser, il giorno 19 ago 2023
Dear Amar ,First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations. Looking forward to welcome you again very soon.Best RegardsAbdel Nasser AliDirector of Guest Experience

8/10 Buono

Susan, Ledyard

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
We stayed here for one night before starting our cruise. The room was clean, but the interior is dated. Looks like somethng straight out of 1985. It was quiet, and the wifi worked well which is a stuggle in Egypt. The breakfast was also outstanding.
Soggiorno di 1 notte a luglio 2023
Risposta di Nasser, il giorno 20 lug 2023
Dear Susan ,We are sincerely grateful for the time you spent to share your comments on your recent stay in our hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. We certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Looking forward to welcome you again very soon.Best RegardsAbdel Nasser AliDirector of Guest Experience

10/10 Eccellente

Beatrice

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a maggio 2023
Risposta di Nasser, il giorno 9 giu 2023
Dear Beatrice ,We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Movenpick Resort Aswan was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Looking forward to welcome you again very soon .Best RegardsAbdel Nasser AliDirector of Guest Experience

10/10 Eccellente

Mohammad

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a maggio 2023
Risposta di Mostafa Alassal , il giorno 19 mag 2023
Dear Mr. Mohammad, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick Resort Aswan hotel and are delighted to read that we were able to match your holiday expectations. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Kind Regards

4/10 Scarso

Albert

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
It has an excellent location, but sadly, it is run down and in need of serious updating. The hotel has no limo service and is left to guests to arrange transport from the Aswan river bank dock.
Soggiorno di 3 notti ad aprile 2023
Risposta di Nasser, il giorno 29 apr 2023
Dear Albert , Thank you for sharing your experience , Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that hotel will remain an option for your next holiday and that we will have the opportunity to restore your trust in our company in the near future.Best RegardsAbdel Nasser AliDirector of Guest Experience

6/10 Soddisfacente

Abdelgadir

Soggiorno di 2 notti ad aprile 2023
Risposta di Nasser, il giorno 29 apr 2023
Dear Abdelgadir ,We would like to thank you for your preference in selecting our hotel for your holidays in Aswan, as well as for taking the time to tell us about your recent experience among us. We Certainly look forward to welcoming you again and to have the opportunity to exceed you expectations in a not too distant future. Best RegardsAbdel Nasser AliDirector of Guest Experience

10/10 Eccellente

Hania

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was right at the Nile ..view is excellent from every access ..access to land is easy
Soggiorno di 1 notte ad aprile 2023
Risposta di Mostafa Alassal , il giorno 27 apr 2023
Highly appreciate your rating and always looking forward to welcoming you at Movenpick Resort Aswan

10/10 Eccellente

Olayinka

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel location, helpful staff and great room service.
Soggiorno di 1 notte ad aprile 2023
Risposta di Mostafa Alassal , il giorno 24 apr 2023
Dear our valuable guest Olayinka,Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick Aswanhotel and are delighted to read that we were able to match your holiday expectations. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Kind Regards

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Old hotel design and rooms
The hotel and the rooms are too old, in particular, the design style and the furnitures. We can see that the staff has been trying to maintain the best condition and keep the furniture clean but the furniture and decoration are really quite old. When the rooms are not cheap, I do not expect the rooms are that old. The hotel is located in the island which requires us to take the boat provided by the hotel from the city to the island. The boat operates 24 hours 7 days so it would not be any problem for this. Apart from that, our stay in Movenpick was still good and peaceful. The breakfast was normal; the room service is good; check-in and check-out are smooth; the transfer boat is good as well.
Soggiorno di 2 notti a marzo 2023
Risposta di Mostafa Alassal , il giorno 22 apr 2023
Dear our valuable guest , In Movenpick Resort Aswan we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards FOM

10/10 Eccellente

Catherine

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Absolutely beautiful hotel. Fantastic people. So friendly and nice. Gorgeous grounds. Highly recommend.
Soggiorno di 1 notte ad aprile 2023
Risposta di Nasser, il giorno 11 apr 2023
Dear Catherine ,Thank you for making our Movenpick resort your choice hotel on this occasion and for your very kind recommendation to the travel community of Expedia , this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.Looking forward to welcome you again very soon.Best RegardsAbdel Nasser AliDirector of Guest Experience

10/10 Eccellente

Peter

Risposta di Nasser, il giorno 28 apr 2023
Dear Peter , Thank you for the great feedback of your recent holiday experience at our Movenpick Resort Aswan ; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Looking forward to welcome you again very soon.Best RegardsAbdel Nasser AliDirector of Guest Experience

4/10 Scarso

Viaggiatore verificato

Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
it was rather difficult to get to the free boat shuttle to the hotel as it was unclear who actually belonged to the hotel and who wants to sell you something. the hotel had no atmosphere at all. the pool area is not inviting and the food was horrible.
Soggiorno di 1 notte a marzo 2023
Risposta di Nasser, il giorno 6 apr 2023
Dear Our Valued Guest , Thank you for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. We certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.Best regardsAbdel Nasser AliDirector Of Guest Experience

10/10 Eccellente

Geraldine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a marzo 2023
Risposta di Nasser, il giorno 6 apr 2023
Dear Geraldine ,Thank you for the great feedback of your recent holiday experience at our Movenpick Resort Aswan ; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Looking forward to welcome you again very soon .Best regardsAbdel Nasser AliDirector of Guest Experience

10/10 Eccellente

Colin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff most helpful
Soggiorno di 7 notti a marzo 2023
Risposta di Nasser, il giorno 29 mar 2023
Dear Colin ,Thank you very much for sharing this great review of your recent stay at Movenpick Resort Aswan. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Looking forward to welcome you again very soon.Best RegardsAbdel Nasser AliDirector of Guest Experience

8/10 Buono

Eman, Cincinnati

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice hotel built on an old castle in an island. The rooms are tired and the pillows and toiletries are of lower quality.
Soggiorno di 1 notte a marzo 2023
Risposta di Nasser, il giorno 26 mar 2023
Dear Eman ,We greatly appreciate the time you spent to review your recent experience in our hotel, at Movenpick Aswan we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Looking forward to welcome you again very soon.Best RegardsAbdel Nasser AliDirector of Guest Experience

10/10 Eccellente

Manjit

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The hotel surrounded by the nile, to reach it the hotel provides boat. Staff very friendly, the lady manager in guest relations was exceptional in helping us. Very clean hotel, beautiful pool and grounds
Soggiorno di 2 notti a marzo 2023
Risposta di Nasser, il giorno 18 mar 2023
Dear Manjit ,We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our hotel with us and Expedia readers. Looking forward to welcome you again very soon.Best RegardsAbdel Nasser AliDirector of Guest Experience

10/10 Eccellente

Hamed, Coral Gables

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It is a place where you can see the Nile in a different way. It is on an island. It is a good place for honeymooners or those who would like to repeat the experience.
Soggiorno di 2 notti a marzo 2023
Risposta di Nasser, il giorno 17 mar 2023
Dear Hamed ,First and foremost we would like to thank you for choosing our Movenpick resort for your visit to Aswan and for recommending us to the travel community of Expedia , this is undoubtedly the best reward for us all. Looking forward to welcome you again very soon.Best RegardsAbdel Nasser AliDirector of Guest Experience

10/10 Eccellente

Susan, Shorewood

Soggiorno di 2 notti a febbraio 2023
Risposta di Mostafa Alassal , il giorno 8 mar 2023
Dear Ms. Susan, Thank you for your rating and looking forward to welcoming you once again in the near future. Kind RegardsMostafa

10/10 Eccellente

Josh

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Wonderful Location in Aswan
We stayed at this property in December of 2022 and cannot recommend it enough. The location is amazing and the hotel has a boat that runs every 15 minutes to take you back to the main land. We highly recommend this hotel to anyone who wants a peaceful stay in Aswan.
Soggiorno di 2 notti a dicembre 2022
Risposta di Nasser, il giorno 11 gen 2023
Dear Josh , We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Movenpick Resort Aswan was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Looking forward to welcome you again very soon.Best RegardsAbdel Nasser AliDirector of Guest Experience

8/10 Buono

Elizabeth

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful view of Nile Some check in issues
Risposta di Nasser, il giorno 11 gen 2023
Dear Elizabeth ,We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our hotel with us and Expedia readers. Looking forward to welcome you again very soon.Best RegardsAbdel Nasser AliDirector of Guest Experience

10/10 Eccellente

MARIO, Santo Domingo

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excelente hotel con servicios de primera
Risposta di Nasser, il giorno 7 gen 2023
Dear Mario , Thank you for the great feedback of your recent holiday experience at our Movenpick Resort Aswan ; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Looking forward to welcome you again very soon.Best RegardsAbdel Nasser AliDirector of Guest Experience

10/10 Eccellente

Andrew

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very accommodating
We were traveling in a large group and did not realize we were in a separate tower from the others. At check in, the manager not only accommodated us by putting us in the same tower, but upgraded us to the presidential suite! It was beautiful. The staff was so friendly and welcoming. The breakfast buffet is amazing Highly recommend
Soggiorno di 1 notte a dicembre 2022
Risposta di Nasser, il giorno 7 gen 2023
Dear Andrew . We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Movenpick Resort Aswan was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Looking forward to welcome you again very soon.Best RegardsAbdel Nasser AliDirector of Guest Experience

10/10 Eccellente

Rohit

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location, we’ll maintained property. Staff is helpful and on point. We’ll done! Special thanks to Teysser!
Risposta di Nasser, il giorno 7 gen 2023
Dear Rohit , Thank you for sharing your wonderful feedback , we are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Aswan . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Looking forward to welcome you again very soon.Best RegardsAbdel Nasser AliDirector of Guest Experience

2/10 Terribile

Jaime

Viaggio di coppia
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio e servizi
Paid $380.00 a night. Wen to resturant and they served old wine and changed 4 times. ordered Grill seafood and shrimp was gone bad and compliant and they took the bill. then order dessert, took a long time so we paid and left due to staff told me to deliver our room. made a several calls and one hour later delivered. call front desk to arrange Taxi and they told me first $150.00 Hotel to Aswan airport and I compliant again and reduce price to $35.00. very upsetting this type of behavior. Finally went to shower and no shampoo or sny soap. It was a good day to Abu Simbel and everything went wrong to check in very expensive hotel. Hotel should refund the stay. Thank you
Soggiorno di 1 notte a dicembre 2022
Risposta di Nasser, il giorno 7 gen 2023
Dear Jaime ,We sincerely appreciate the time you spent to share your comments following your very short visit to our hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in welcoming you properly in the future.Best RegardsAbdel Nasser AliDirector Of Guest Experience

10/10 Eccellente

Amin

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The surrounding and inside had a very beautiful feel. The staff were excellent.
Risposta di Nasser, il giorno 17 dic 2022
Dear Amin ,We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Movenpick Resort Aswan was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Looking forward to welcome you again very soon.Best RegardsAbdel Nasser AliDirector of Guest Experience

8/10 Buono

david

Soggiorno di 2 notti a novembre 2022
Risposta di Nasser, il giorno 5 dic 2022
Dear David ,Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. Looking forward to welcome you again very soon.Best RegardsAbdel Nasser AliDirector of Guest Experience

10/10 Eccellente

corazon

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The location is perfect ! You can see the Nile River and it’s beauty right in front of you, the hotel is located in elephantine isle so there’s security and tranquility in the area leaving the hustle and bustle of the city behind. The staff are nice, in fact, in one of our walks in the property, there was this man in the cart offering us a ride as we explore the island and he introduced us to the various sustainable projects they have in the property like their vegetable and flower gardens and he turned out to be the general manager, Staff are nice and welcoming. Highly recommend this hotel if you will be in Aswan .
Soggiorno di 2 notti a novembre 2022
Risposta di Nasser, il giorno 24 nov 2022
Dear Corazon , We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Movenpick Resort Aswan was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We are very much look forward to having the opportunity to welcome you again in the future.Best regardsAbdel Nasser AliDirector of Guest Experience

10/10 Eccellente

Phillip, Brisbane

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Movenpick Aswan is a very good 4 star hotel, located on an island away from the hustle of Aswan city. It has a great ferry connection, very good staff and excellent breakfast included.
Soggiorno di 6 notti a novembre 2022
Risposta di Nasser, il giorno 19 nov 2022
Dear Philip ,Thank you for the great feedback of your recent holiday experience at our Movenpick Resort Aswan ; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Looking forward to welcome you again very soon .Best regardsAbdel Nasser Alidirector of Guest Experience

10/10 Eccellente

Robert

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
the concierge were a gem! went above and beyond, from organizing a very last minute transfer to having delivered a left itemn at our next hotel. can only highly recommend as the place to stay in aswan. location is amazing too!
Soggiorno di 1 notte a novembre 2022
Risposta di Nasser, il giorno 16 nov 2022
Dear Robert , Thank you for making our Movenpick Resort Aswan your choice hotel on this occasion and for your very kind recommendation to the travel community of Expedia , this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. Looking forward to welcome you again very soon .Best regardsAbdel Nasser AliDirector of Guest Experience

8/10 Buono

Nancy J,

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti a novembre 2022

8/10 Buono

Hanadi

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
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Risposta di Nasser, il giorno 11 nov 2022
Dear Hanadi ,Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to welcoming you again and to have the opportunity to exceed you expectations in a not too distant future. Best regardsAbdel Nasser AliDirector of Guest Experience