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Recensioni per Hilton Garden Inn Atlanta Downtown

3.5 out of 5
Hilton Garden Inn Atlanta Downtown
Atlanta, GA

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 522 su 1003 recensioni" "
Valutazione di 8 - Buono. 264 su 1003 recensioni" "
Valutazione di 6 - Soddisfacente. 105 su 1003 recensioni" "
Valutazione di 4 - Scarso. 57 su 1003 recensioni" "
Valutazione di 2 - Terribile. 55 su 1003 recensioni" "

8,6/10

Pulizia

8,8/10

Personale e servizio

8,4/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

8/10 Buono

Sydnee

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good
Soggiorno di 3 notti ad aprile 2024
Risposta di Tirrell Y., il giorno 1 mag 2024
Was there anything we could have done to make your stay better than it was?

10/10 Eccellente

Milton

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything is in walking distance
Soggiorno di 3 notti ad aprile 2024
Risposta di Bry Rivera, Assistant General Manager, il giorno 30 apr 2024
Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad you found our location convenient.

6/10 Soddisfacente

Jay

Not worth the money
Soggiorno di 2 notti ad aprile 2024
Risposta di Bry Rivera, Assistant General Manager, il giorno 30 apr 2024
We appreciate you taking the time to provide us with feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so we can discuss your issues personally.

4/10 Scarso

Samson

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
Room stuffy, no room service. Not what I expected
Soggiorno di 4 notti ad aprile 2024
Risposta di Bry Rivera, Assistant General Manager, il giorno 30 apr 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so we can discuss your issues personally.

10/10 Eccellente

Austin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It's in the middle of the city
Soggiorno di 1 notte ad aprile 2024
Risposta di Bry Rivera, Assistant General Manager, il giorno 30 apr 2024
I am pleased to hear that you find our location to your liking. I hope to see you again soon.

4/10 Scarso

Roshanda

Non mi è piaciuto: Personale e servizio
Soggiorno di 2 notti ad aprile 2024
Risposta di Bry Rivera, Assistant General Manager, il giorno 30 apr 2024
Thank you for taking time to rate your experience with us. We'd love to know what we could've done to make it better!

10/10 Eccellente

LaMica, Saint Clair Shores

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was a nice stay I give it 5 stars
Soggiorno di 1 notte ad aprile 2024
Risposta di Bry Rivera, Assistant General Manager, il giorno 22 apr 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Eccellente

Michael and Claudia

Soggiorno di 2 notti a marzo 2024
Risposta di Bry Rivera, Assistant General Manager, il giorno 21 apr 2024
Thank you for taking the time to leave us a perfect rating!

4/10 Scarso

Ricardo

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi
Personal not friendly, one day the room wasn’t clean
Soggiorno di 3 notti ad aprile 2024
Risposta di Tirrell Y., il giorno 17 apr 2024
We are sorry to hear you did not enjoy your stay with us. We hope you would give us another chance to change your mind about us. Unfortunately, the housekeeping cleaning policy is every other day at this property.

10/10 Eccellente

Christopher

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel is right next door to the Georgia Aquarium and there's parking on site. There are also plenty of food options within walking distance
Soggiorno di 3 notti ad aprile 2024
Risposta di Tirrell Y., il giorno 17 apr 2024
We are pleased to hear you enjoyed your stay with us. We hope to see you again real soon.

6/10 Soddisfacente

Wiebke

Viaggio con la famiglia
Mi è piaciuto: Servizi
Das Hotel liegt optimal um ins Aquarium und zum World of Coca Cola zu gehen. Leider ist es schon etwas abgewohnt . Das Frühstück ist sehr mittelmäßig.
Soggiorno di 3 notti ad aprile 2024
Risposta di Tirrell Y., il giorno 17 apr 2024
We are pleased to hear that you enjoyed your stay with us. We hope you can come stay with us again when we are fully renovated this fall.

6/10 Soddisfacente

Casey

Viaggio con la famiglia
Mi è piaciuto: Pulizia e servizi
The customer service for cleaning the room and or asking for more tissues and stuff never happened. Little annoyed with the service when you need something.
Soggiorno di 4 notti ad aprile 2024
Risposta di Tirrell Y. , il giorno 14 apr 2024
We are sorry to hear we dropped the ball on cleaning your room. We hope you stay with us again to show we can do better than you were provided

10/10 Eccellente

Erwin H Ford

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Ee need e d a dnack and drink after a concert but the hotel. Had none available. Sad and disappointing.
Soggiorno di 1 notte ad aprile 2024
Risposta di Bry Rivera, Assistant General Manager, il giorno 15 apr 2024
Thank you for taking the time to share your experience with us. I apologize none of our outlets were open after your concert, however, should you choose to stay with us again in the future, our Shop is available with snacks and meals 24 hours a day located at the front desk. I am so sorry this wasn't communicated to you better.

8/10 Buono

Randall

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a marzo 2024
Risposta di Tirrell Y., il giorno 11 apr 2024
Was there anything we could have done to make your stay any better than it was?

10/10 Eccellente

Kimberly

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Property is across the street from the ga aquarium. I am a 58 year old grandmother and I took my 15 year old and 6 year old granddaughters. Felt very safe even walking due to a lot of police presence in the area. Parked in the hotel parking garage which was 20 dollars per day. Restaurants within walking distance and one in hotel. Would stay again. Hotel is clean. We stayed right above pool area but would ask for a different room next time due to people were up and loud at 1 am. That was literally the only con to our stay.
Soggiorno di 2 notti ad aprile 2024
Risposta di Tirrell Y., il giorno 9 apr 2024
We are pleased to hear you enjoyed your stay. We hope you come back to join us again real soon. We are due for a renovation this year and hope you can see us towards the end of the year.

8/10 Buono

Joseph

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I was not informed until I got there that parking was extra. It was $40 a day or $50 a day for valet. When booking a room they should have told me of that.
Soggiorno di 3 notti a marzo 2024
Risposta di Tirrell Y., il giorno 9 apr 2024
When booking your reservation, it does state that there is a parking charge. When you look at the details of the hotel.

8/10 Buono

Simone

Viaggio con la famiglia
Our room was by the pool ,it was very noisy, but overall was good
Soggiorno di 1 notte a marzo 2024
Risposta di Tirrell Y. , il giorno 5 apr 2024
Was there anything we could have done to make your stay better?

2/10 Terribile

Cristina

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
I booked this hotel room for the convenience to the convention center. The property is dated and musty. The walls are very thin and the people next to us were fighting until well past midnight. Our room was over the pool and again, lots of shouting until midnight. The staff is very gracious and everyone met us with a smile - it’s unfortunate the state of the property and the clientele. For almost $400 a night, I would never stay here again.
Risposta di Tirrell Y. , il giorno 31 mar 2024
Lucky enough we are due for an upgrade in the next couple months. Please come back and join us so we can make it right for you next tie and enjoy your stay with us better than the last.

10/10 Eccellente

Katherine

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved the stay. Nice room. Helpful staff. Breakfast was good, but tad pricey. Pool/spa was nice but could have used a more powerful filter. Nice area close to down town within walking distance. Would have liked blackout curtains because the area is bright all night.
Soggiorno di 2 notti a febbraio 2024
Risposta di Tirrell Y. , il giorno 29 mar 2024
We are glad you enjoyed your stay. Was there anything we could have done to make it better?

10/10 Eccellente

Monica

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good stay
Soggiorno di 1 notte a marzo 2024
Risposta di Tirrell Y. , il giorno 29 mar 2024
We are glad you enjoyed your stay. Was there anything we could have done to make it better?

10/10 Eccellente

Diana

Soggiorno di 1 notte a marzo 2024
Risposta di Tirrell Y., il giorno 17 apr 2024
We are pleased to hear you enjoyed your stay with us. We hope to see you again real soon.

8/10 Buono

Tiffany

Viaggio con la famiglia
The blinds in the room do not close.
Soggiorno di 1 notte a marzo 2024
Risposta di Tirrell Y. , il giorno 29 mar 2024
We are glad you enjoyed your stay. Was there anything we could have done to make it better?

8/10 Buono

Lindsay

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Tirrell Y. , il giorno 29 mar 2024
We are glad you enjoyed your stay. Was there anything we could have done to make it better?

8/10 Buono

Karl

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Centrally located property in the heart of Downtown Atlanta. The staff is friendly, the room size is good, but the hotel is a bit dated and the lobby’s condition is subpar. The breakfast buffet is 2/5 in my opinion but the price is ok. TIP: If you’re planning of visiting the gorgia aquarium, get tickets from the lobby of this hotel and you’ll save some money.
Soggiorno di 3 notti a marzo 2024
Risposta di Tirrell Y., il giorno 26 mar 2024
Thank you for your kind words. We are due for an full renovation at the end of the year. we hope you come stay with us the next time you are in Atlanta to hopefully have a better stay than you did last.

6/10 Soddisfacente

John

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Room was noisy and near the pool area and hot tub. Hotel was a great location near Centennial park and to tourist attractions.
Soggiorno di 2 notti a marzo 2024
Risposta di Bry Rivera, Assistant General Manager, il giorno 22 mar 2024
We appreciate you taking the time to provide us with feedback about your stay. I am very sorry to hear that your room was noisy. Please note that your concerns have been passed onto our staff. We do hope you give us another chance as we will definitely improve our services.

4/10 Scarso

Kim

The front desk staff were not helpful or friendly. Just going about their jobs with as little effort as possible.
Soggiorno di 1 notte a marzo 2024
Risposta di Bry Rivera, Assistant General Manager, il giorno 20 mar 2024
Thank you for taking the time to review your experience with us. I am so sorry to hear your perception of our desk staff was off-putting. I'd love to know more. Please reach out to the hotel directly.

8/10 Buono

Cristina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Tirrell Y. , il giorno 18 mar 2024
Was there anything we could have done to make your stay better than it already was?

8/10 Buono

Caron

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The front desk staff was excellent especially the young man from India! I was disappointed in the brunch. Tea bags just dropped on the table, waitress did not listen to order {she seemed side tracked} Valet was very helpful.
Soggiorno di 3 notti a marzo 2024
Risposta di Tirrell Y., il giorno 17 mar 2024
We are sorry to hear your experience was not up to your expectations. We hope you give us another chance to make it better for you next time.

10/10 Eccellente

Nina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property is in a great location, the amenities within are great, area felt safe.
Soggiorno di 3 notti a marzo 2024
Risposta di Bry Rivera, Assistant General Manager, il giorno 22 mar 2024
Thank you for taking the time to review your stay with us. I am very pleased to hear that you felt safe while you were here. We hope to see you again soon!

6/10 Soddisfacente

Jacqueline

Viaggio di coppia
Mi è piaciuto: Servizi
The housekeeping crew sucked. They completely skipped by room and the bathroom was not cleaned to begin with. It kind of ruined the whole experience.
Soggiorno di 2 notti a marzo 2024
Risposta di Tirrell Y., il giorno 17 mar 2024
We are sorry to hear you did not enjoy your experience. Please note that the correct department will be notified for a correction in the process.

10/10 Eccellente

Kimberly

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Liked the location and ability to go to the hotel for a break from the crowds.
Soggiorno di 2 notti a marzo 2024
Risposta di Bry Rivera, Assistant General Manager, il giorno 13 mar 2024
Thank you so much for taking the time to review your experience with us. I am happy to hear that you liked our location!

10/10 Eccellente

Sasha

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Bry Rivera, Assistant General Manager, il giorno 13 mar 2024
Thank you so much for taking the time to leave us a perfect rating!

6/10 Soddisfacente

Richard

Viaggio di gruppo, Viaggio di lavoro
Charged for breakfast that is always complimentary at the cheaper hotels. And the exact same items! The staff was not all that polite. Very indifferent towards the guests. Hotel restaurant food was tasteless and improperly prepared. The chef should taste his own food.
Soggiorno di 3 notti a marzo 2024
Risposta di Tirrell Y. , il giorno 12 mar 2024
We are sorry to hear you did not enjoy your stay. We hope you give us another chance to make your stay better next time.

4/10 Scarso

Jami

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It is extremely pricey- not only did I pay $250 for one night I paid an extra $50 deposit (When I read it on the website it made me think it was one of those that was returned if you didn’t damage the room) then of course parking was $80 because my husband and I drove separately. So overall I paid $380 for one night. I paid only $20 more to stay on the beach for 4 nights!?!? It was very noisy. There was a helicopter flying around till way after midnight- nothing the hotel could fix but be aware. The room was clean and nice - I didn’t eat the breakfast because I felt I could save money going somewhere else. I will be looking at other properties in the future when I return.
Risposta di Tirrell Y. , il giorno 12 mar 2024
We are sorry to hear you did not enjoy your stay. Unfortunately, when it comes to parking we do not own the parking garage. We hope you give us another chance to make your stay better next time.

10/10 Eccellente

Sunly

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice safe area.
Soggiorno di 2 notti a marzo 2024
Risposta di Tirrell Y., il giorno 8 mar 2024
Was there anything we could have done to make your stay better than it was?

10/10 Eccellente

Elizabeth

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It is right across the street from the Georgia Aquarium and Coke Cola World museum. You can enter Centennial Park across the street. Several restaurants in walking distance and they have parking in the garage We would stay here again.
Soggiorno di 2 notti a marzo 2024
Risposta di Tirrell Y., il giorno 8 mar 2024
Was there anything we could have done to make your stay better than it was?

8/10 Buono

Madison

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was continuously kind throughout my entire stay, and very helpful anytime I had questions. Everything was very clean, and they had security in the lobby, which seemed very comforting for safety reasons, traveling alone. The only thing that could’ve improved, my stay would be more amenities, such as breakfast included or parking included with your stay. As you pay nearly as much as your room costed to add those simple but necessary options.Which I understand is pretty average for hotels at this time so it’s not a complaint but would have made the experience 10/10
Soggiorno di 1 notte a febbraio 2024
Risposta di Tirrell Y., il giorno 1 mar 2024
Hopefully you stay with us in the future. When you do there are options for you to choose from which do have breakfast and or parking included as well.

10/10 Eccellente

Carmel

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great room for price. Good staff. Helpful, friendly. Good location.
Soggiorno di 1 notte a febbraio 2024
Risposta di Tirrell Y., il giorno 28 feb 2024
Was there anything we could have done to make your stay better than it already was?

8/10 Buono

Jordan

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nicely located near the aquarium and museums. A little bit pricey for the standard.
Soggiorno di 2 notti a febbraio 2024
Risposta di Bry Rivera, Assistant General Manager, il giorno 25 feb 2024
Thank you for taking the time to review your experience with us. I'm happy to hear you found our location convenient. Please note our rates are based on availability and demand. We hope to see you again sometime in the near future!

10/10 Eccellente

Meena

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Really enjoyed our stay here. The penthouse suite has fantastic views of the city! And the front desk people are very friendly and helpful. Parking as great and it's in a super convenient location to walk.
Soggiorno di 1 notte a febbraio 2024
Risposta di Bry Rivera, Assistant General Manager, il giorno 20 feb 2024
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Eccellente

Andrea

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Bry Rivera, Assistant General Manager, il giorno 20 feb 2024
Thank you so much for taking the time to leave us a perfect rating!

8/10 Buono

Juliette M.

Mi è piaciuto: Pulizia e personale e servizio
Has some age on it. Jetted tub didn't work and was not fixed during my stay. p
Soggiorno di 2 notti a febbraio 2024
Risposta di Tirrell Y. , il giorno 15 feb 2024
I am sorry to hear you did not enjoy your stay. If there is anything we could do please let us know.

8/10 Buono

Alicia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The parking fee of $40/night is a bit steep when you already pay several hundred a night to stay in the hotel.
Soggiorno di 2 notti a febbraio 2024
Risposta di Bry Rivera, Assisstant General Manager, il giorno 13 feb 2024
Thank you for taking the time to review your experience with us. Unfortunately, we do not own or manage the parking garage attached to our building. Our contract with that company ensures that our guests stay at a flat fee as opposed to incurring fees hourly & potentially exceeding that amount. We hope this does not deter you from staying with us in the future.

10/10 Eccellente

Zetta

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is a great hotel. Has many options nearby & walking distance to a lot of places. Easy self parking.
Soggiorno di 2 notti a febbraio 2024
Risposta di Bry Rivera, Assisstant General Manager, il giorno 13 feb 2024
Thank you so much for taking the time to review your stay. I am glad to hear you found our location & parking convenient. We hope you visit us again soon!

10/10 Eccellente

Kellie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a febbraio 2024
Risposta di Bry Rivera, Assisstant General Manager, il giorno 13 feb 2024
Thank you so much for taking the time to leave us a perfect rating!

4/10 Scarso

Nicole

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
We really enjoyed that this hotel was walkable to many attractions and restaurants. However, I feel we had trouble with the hotel itself from the beginning. Upon check in, we were told there was no hotel parking and we had to pay $40-$50 PER NIGHT to park in the parking deck. This information was not on Expedia’s website nor the hotel’s website and no one called or emailed to let us know about this. This was extremely frustrating and when I expressed this while checking in, I was pretty much given a shoulder shrug. The other problems we encountered was that the room key card was our “ticket” in and out of the parking deck, which stopped working twice and we were stuck for 15-20 minutes each time trying to get a hold of someone to come let us out. One morning, the only 1 of the hotel elevators were in service. While waiting for them, a maintenance worker came by and told us to take the stairs downstairs. We took the stairs and were then locked inside of the staircase! When we finally got someone to open the door, my husband informed the front desk of what happened and they told us we should not have been in the staircase. No concern over the fact that an employee told us to use them because of the elevators were not working and no concern that the doors were locked (fire safety!). Also, a small complimentary breakfast is not offered. The only breakfast offered is a small hot buffet for $19 a person or continental breakfast for $12 a person.
Soggiorno di 2 notti a febbraio 2024
Risposta di Bry Rivera, Assisstant General Manager, il giorno 13 feb 2024
Thank you for taking the time to leave us such a candid review of your stay. Please note your concerns have been passed on to our team to address any issues. We hope you give us the chance to make this up to you sometime in the future.

4/10 Scarso

Christos

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a febbraio 2024
Risposta di Bry Rivera, Assistant General Manager, il giorno 8 feb 2024
Thank you so much for taking the time to rate your experience with us. We'd love to know what we could've done better!

10/10 Eccellente

Jill

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff were knowledgeable and friendly. Loved that the room had a microwave, Keurig, and frig.
Soggiorno di 1 notte a febbraio 2024
Risposta di Bry Rivera, Assistant General Manager, il giorno 8 feb 2024
Thank you so much for taking the time to review your experience with us. We're so happy to hear you enjoyed our guest room features!

10/10 Eccellente

Vicki

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Bry Rivera, Assistant General Manager, il giorno 8 feb 2024
Thank you so much for taking the time to leave us a perfect rating!

10/10 Eccellente

Denita

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a gennaio 2024
Risposta di Bry Rivera, Assistant General Manager, il giorno 2 feb 2024
Thank you so much for taking the time to give us a perfect rating!