Area per barbecue/picnic

Recensioni per Hyatt House Atlanta Downtown

3.5 out of 5
Hyatt House Atlanta Downtown
431 Marietta Street NW, Atlanta, GA

Recensioni

7,8

Buono

Valutazione di 10 - Eccellente. 627 su 1473 recensioni" "
Valutazione di 8 - Buono. 407 su 1473 recensioni" "
Valutazione di 6 - Soddisfacente. 205 su 1473 recensioni" "
Valutazione di 4 - Scarso. 124 su 1473 recensioni" "
Valutazione di 2 - Terribile. 110 su 1473 recensioni" "

8,2/10

Pulizia

8,4/10

Personale e servizio

7,6/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

7,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Raul Fernando

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti ad agosto 2023
Risposta di Isaack, il giorno 29 ago 2023
Thank you for your feedback!

8/10 Buono

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Buona struttura in un posto strategico per vedere Atlanta
Soggiorno di 4 notti ad agosto 2019
Risposta di Carolyn B, il giorno 17 ago 2019
Thank you for sharing your feedback with us, regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. . We look forward to being of service to you in the near future.

10/10 Eccellente

Omar

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
excelente ubicación, buen desayuno. camas comodas
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 1 mag 2024
Omar, nos alegra saber que tuvo una experiencia maravillosa en Hyatt House Atlanta/Downtown. Estamos encantados de que haya disfrutado de la comodidad de nuestra ubicación y de nuestro delicioso desayuno. Además, es fantástico saber que nuestras cómodas camas mejoraron su estadía. Esperamos su visita de regreso.

4/10 Scarso

Courtney

Viaggio con la famiglia
When arrived the payment system was down & couldn't check in , we came a little early so I let this slide but when we got in our room the bathroom door was broke which resulted in maintenance taking two hours to fix it causing a inconvenience to me and my family interrupted our plans , followed by dirty sheets & pillow cases houses keeping neglected to come in and fix it as the front desk noted them to do , then a staff watched my under age kids as we were at the pool inappropriately, biting his lip as a a man would do a grown women this stay was so unsettling . The front desk people were nice & the breakfast was very convenient but I would neverrrrrrr stay here again and do not recommend
Soggiorno di 3 notti ad aprile 2024

2/10 Terribile

Danielle

Viaggio di coppia
The toilet doesn’t have a seat that’s large enough to cover it..Wake up this morning to no hot water so we can’t shower…I was charged extra for parking had I known on top of the price of the room I would be charge an additional $45 to park I never would’ve chose this hotel…I’m more angry at the fact that we can’t shower due to not having hot watef!!!
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 29 apr 2024
Danielle, we regret to learn about the inconveniences you mentioned during your stay. It concerns us that you had an issue with the comfort of the bathroom facilities and the temperature of the water. We understand your frustration about the extra charge for parking and we will ensure our website makes it prominent. However, we would never want to compromise on your satisfaction and assure you that it is out of the ordinary. We appreciate your bringing this to our attention and hope for an opportunity to provide a better experience in the future.

2/10 Terribile

Youvika

Viaggio di gruppo, Viaggio di lavoro
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The staff at the reception were very rude not at all accommodating. No customer service . Worst stay ever . No hot water Delayed checkin due to absurd reason !!! Would suggest never to stay in this hotel
Soggiorno di 7 notti ad aprile 2024
Risposta di Customer Service, il giorno 28 apr 2024
Youvika, we sincerely regret hearing about your less-than-satisfactory encounter at our front desk and challenges regarding your stay. Although every experience is different, it’s clear that standards were not maintained during your stay. Customer service is at the forefront of our values, so it's disappointing to hear about its lack in your case. Additionally, we appreciate your feedback regarding check-in and hot water availability. Rest assured, these issues will be given due attention to ensure future guests do not encounter the same problems. Please accept our genuine hope that you would give us an opportunity to make amends in the future.

10/10 Eccellente

Lydia

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I loved that your pool was actually functioning filled with water and clean and people were actually enjoying it and it was heated and the grounds were kept very nice and tidy actually the maintenance guy was there treating the pool and skimming it was awesome. Staff was friendly and accommodating.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 19 apr 2024
Lydia, it's delightful to know that you fully embraced the conveniences at Hyatt House Atlanta/Downtown. We thrive on creating a relaxed environment and we're glad that you were able to enjoy our sparkling pool and well-maintained grounds. Moreover, it pleases us to hear about your positive experiences with our friendly and accommodating team members. We can't wait for you to join us again for another lovely stay.

8/10 Buono

melissa

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We got there late anround 11pm. Unfortunately when we got up to our room they gave us a king room instead of 2 queens like I paid for. We had 4 people in our party. When I went back down to question them they stated the room I paid for was sold out. But I could come back in the morning and maybe there would be another one available. My mother was willing to sleep on the couch. Now we only stayed for 2 days and she was ok for that short period of time. But I was confused how I paid for a room and it being sold out. But this hotel was close to the aquarium which is what we did while we were there. We felt relatively safe walking there. They had valet parking which we assumed we would have to pay due to being in a city. We were able to access our car when we needed it.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 17 apr 2024
Melissa, thank you for sharing your experience at the Hyatt House Atlanta/Downtown despite the unexpected room allocation issue. We apologize for any confusion, and our team certainly strives to ensure that all guest reservations are fulfilled as booked. On a brighter note, we're thrilled you appreciated our prime location close to the aquarium and found our valet service useful. We hope your experiences add to creating memorable moments during your stay. Looking forward to having you visit us again.

10/10 Eccellente

James, Dallas

Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Very close to the Georgia Aquarium, which I love. Walking distance to great restaurants & Convention Center.
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 14 apr 2024
James, thank you for sharing your experience at Hyatt House Atlanta/Downtown. We're pleased to hear that you appreciated our prime location near the Georgia Aquarium and a variety of delightful dining options. Our proximity to the Convention Center makes it easy for our guests as well. We hope to welcome you back soon on your next visit to Atlanta.

10/10 Eccellente

Ashlyn

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Excellent customer service from staff and quick check-in.
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 12 apr 2024
Ashlyn, we're delighted to know you appreciated the prompt check-in process and renowned customer service at Hyatt House Atlanta/Downtown. Our team members are dedicated to ensuring all our guests enjoy their visit. Thank you for recognizing their efforts. We hope to see you again soon!

8/10 Buono

Martha

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The room and everything about the place was great; however we did not know that the parking would cost $45 a night until we got to the place. I guess that included some sort of tip for the valets. Parking around the place was $20 everywhere else, but maybe they were not overnight. We also did not know about the heated outdoor pool so I did not pack a swimsuit. My daughter did pack her swimsuit, so she swam. We did know about the breakfast and that was really good with bacon, eggs, and really good coffee/
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 12 apr 2024
Martha, thank you for choosing to stay at Hyatt House Atlanta/Downtown and sharing a review. We're delighted you appreciated our accommodation, as well as the breakfast offerings. However, we're sorry to hear about any unexpected costs related to parking. Our pricing intends to ensure valet services are available in an efficient and safe manner. Additionally, we're glad to know your daughter enjoyed our heated outdoor pool. Next time, we hope we can provide you with all the necessary information about our amenities. We look forwards to welcoming you back in the future.

8/10 Buono

airanee

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Love the staff, the breakfast, the heated pool, clean facility and safe environment! Only downside was the cold water 😫 showers weren’t enjoyable.
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 10 apr 2024
Airanee, thank you for sharing your thoughts about your stay at Hyatt House Atlanta/Downtown. It's heartening to hear that you appreciated our team members, breakfast, pool, cleanliness, and the security we offer. However, we're disappointed to hear about your less-than-perfect experience with the shower temperature. We are continuously looking to improve our facilities to ensure our guest's utmost comfort. Looking forward to your next visit.

10/10 Eccellente

Murad

Mi è piaciuto: Condizioni e dotazioni della struttura
Nice location and amiable staff. Clean room. Seamless check-in
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 8 apr 2024
Murad, it's fantastic to hear about your experience at Hyatt House Atlanta/Downtown. We're thrilled you appreciated our prime location, friendly colleagues, and meticulous housekeeping. It's also great that you found our check-in process smooth. We hope to have the pleasure of welcoming you back for another stellar stay in the future.

8/10 Buono

lennix

Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 21 apr 2024
Thanks for the great rating, Lennix!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Hyatt House Atlanta/Downtown soon, we'd love to have you back!

6/10 Soddisfacente

Eric, streamwood

Viaggio con la famiglia
Non mi è piaciuto: Servizi
Phone not working breakfast was below average
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 31 mar 2024
Eric, we regret to hear about your experiences with the in-room amenities and our breakfast offerings. Ensuring a seamless stay is our top priority, so it's unfortunate that some aspects fell short of expectations. We'll take your feedback into account as we continuously strive to enhance our guest experience. We trust your future stays will be more representative of our commitment to superior service and hospitality.

6/10 Soddisfacente

Navia

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The breakfast was cold everyday (eggs, sausages, etc.). Both days, we had to wait 1 hour for breakfast to be available and it was served very cold. Parking is valet $45, too expensive.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 31 mar 2024
Navia, we appreciate your feedback. It's unfortunate to hear that your breakfast experience did not meet expectations, and we are taking your comments into account as we continuously aim to enhance our offerings. In terms of parking, while valet is an option, we're exploring different alternatives to cater to a variety of needs. We hope you'll consider us in the future and see the improvements made.

8/10 Buono

Calvin B

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Location
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 31 mar 2024
Thank you for the 4-star rating, Calvin!It's great your time at Hyatt House Atlanta/Downtown was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

6/10 Soddisfacente

jason

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Had no hot water the entire stay.
Soggiorno di 4 notti a marzo 2024
Risposta di Customer Service, il giorno 28 mar 2024
Jason, we regret to hear about the issue with the water temperature during your stay. Rest assured, this is not the norm, and our team is looking into it. We hope for the opportunity to provide you a seamless experience next time.

10/10 Eccellente

Amanda

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Condizioni e dotazioni della struttura
There were a lot of negative reviews, which made me nervous to book our stay here. We were pleasantly surprised and had no issues what so ever. It was very affordable, clean, people were nice, breakfast was replenished until ending time. No complaints what’s so ever!
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service, il giorno 28 mar 2024
Amanda, thank you for sharing your positive experience at Hyatt House Atlanta/Downtown. We're thrilled to hear we surpassed your expectations with our competitive rates, cleanliness, courteous team members, and timely breakfast service. We're looking forward to welcoming you back for another pleasant stay.

6/10 Soddisfacente

Nicole

Viaggio con la famiglia
Non mi è piaciuto: Servizi
Great location for visiting the aquarium, civil rights museum, Olympic park and other attractions. The hotel did not have hot water for over 24 hrs during my stay, but they didn’t communicate it to the hotel guest. The fire pit was broken, the breakfast wasn’t worth getting out of bed for. The pancakes were ice cold.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 28 mar 2024
Nicole, thank you for your feedback. It's good to hear that you found our location convenient for visiting surrounding attractions. However, we regret to hear about the challenges you may have experienced regarding the amenities. Your comments about communication are truly valuable, and we are revisiting our methods to ensure better awareness for guests about any disruptions to usual hotel functions. We also appreciate your comment about breakfast and will work on ensuring it meets expectations every time. Thank you again for your constructive comments.

2/10 Terribile

MOHAMED

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 28 mar 2024
Mohamed, it's concerning to learn that your stay didn't meet your expectations. Without specific details, it's challenging for us to address your concerns directly. However, we value your feedback and will review our services and amenities. We view all feedback as an opportunity to improve and hope to have another chance to provide a better experience for you in the future.

6/10 Soddisfacente

elizabeth

Viaggio di coppia
Have stayed here before and liked my stay. But this stay the entire hotel was without hot water for the two nights we stayed.
Soggiorno di 2 notti a marzo 2024
Risposta di Isaack, il giorno 25 mar 2024
We apologize that your stay was less than satisfactory. Please know that the issues you experienced are being addressed. Thank you for your feedback.

2/10 Terribile

Faith

Mi è piaciuto: Pulizia
Risposta di Isaack, il giorno 25 mar 2024
Thank you for your feedback. Please let us know if there are any specific examples of issues you may have experienced during your stay.

4/10 Scarso

Rachel

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Servizi
Upon entering the hotel room, we noticed an incredibly strong smell of weed. There was an air machine left in the room that maintenance came to take away several hours after we checked in. Despite multiple housekeeping staff spraying air freshener, changing the bed linens that smelled like a dispensary, and generally trying to help us manage staying there for 4 nights, it continued to smell during our entire stay. The hotel was quite busy upon check-in so we decided to make the best of it. Perhaps we should have complained and tried to change rooms...however, multiple people were aware of the rooms condition. It was also missing the rubber seal under the door so we could hear everything and it never got dark at night. Upon checkout, I informed the front desk that the room needed to be cleaned bc of the smell. I was also charged for 4 nights of valet parking when I only used it the first night. This was refunded but only because I caught it at 7 am upon checkout. Where do I start with the food? There is no food nearby, the hotel breakfast is a huge miss (powdered eggs, no toaster in the room etc), and the bar serves substandard drinks that are cocktail bar prices. So just be aware of what you're getting when you stay here. The fire pit by the pool was broken, and staff were quite unconcerned about this or fixing it. The pool closes at 10 and at 9:50 we were asked to leave rudely. Is any hotel nearby better? Doubtful, given the star ratings. Atlanta!!
Soggiorno di 4 notti a marzo 2024
Risposta di Customer Service, il giorno 21 mar 2024
Rachel, thank you for sharing the detailed feedback. We regret hearing about your experience with the lingering smell in your room and appreciate your patience as our team members tried to ameliorate the issue. We also regret any confusion over the valet billing.Regarding your comments on our dining options and pool timing, they help us identify areas where we can improve. We're concerned to hear about the less-than-satisfactory service you received during your stay, especially as we strive to provide a top-tier experience for our guests.You're correct that every guest feedback helps us better our services and we assure you that your concerns will be taken into serious consideration. We hope we have the opportunity in the future to provide a more satisfactory stay.

8/10 Buono

Kesha

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
First room smelled like smoke, frank manager changed room. He was ver accommodating. The $45 parking is a bit expensive. Breakfast was “OK”. Other than that was a decent stay.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 21 mar 2024
Kesha,We appreciate your valuable feedback on your recent stay. It's regrettable that your initial experience was less than perfect; however, we're glad to hear that our manager quickly resolved this issue. We're mindful of your comments regarding parking fees and breakfast, and we will definitely take them into account. At Hyatt House Atlanta/Downtown, we continually strive to improve our guest experience; thank you for helping us do that. Looking forward to welcoming you back in the future.

2/10 Terribile

Camryn

Viaggio di coppia
Non mi è piaciuto: Pulizia
Feels very overpriced for the rooms. Downtown ATL or not, it feels very cheap and under-kept for a Hyatt property. Room just had so many cleanliness flaws, scratches on almost ALL furniture, crooked tv, dirty windows, hard bed, small room…Feels kinda like I got robbed, should’ve been half the price I paid.
Risposta di Customer Service, il giorno 19 mar 2024
Camryn, it's unfortunate to hear your remarks regarding your stay. It's of paramount importance that our guests find our accommodation worth their investment, so we regret any dissatisfaction. We're surprised by your comments on perceived cleanliness and maintenance issues. Your feedback will certainly be taken into consideration as we continually strive to improve. Should you decide to give us another chance, we assure you of our best efforts to enhance your experience.

6/10 Soddisfacente

Janeze

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 20 mar 2024
Janeze, your feedback with a neutral rating has been noted. We hope your experience was satisfactory and be assured we're eager to step up our game the next time around. That said, we look forward to offering you our services again and improving upon your overall impression.

6/10 Soddisfacente

Ashanti

Viaggio di coppia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Convenience
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 18 mar 2024
Ashanti, it seems you found the location of the hotel convenient. We appreciate your feedback and hope to offer you further convenience and comfort in your future visits. Thank you for sharing your experience.

10/10 Eccellente

Ka'sha

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I haven't been at the Hyatt House in about 3 years and it still the same with the cleanliness and low noise level. Although it still need a little TLC and some renovation.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 18 mar 2024
Ka'sha, it's delightful to hear that you appreciated the consistent cleanliness and serene environment at Hyatt House Atlanta/Downtown. We always strive to maintain our standards and thank you for your insights about our continuous improvement. We appreciate your loyalty and can't wait for your next visit.

10/10 Eccellente

Van Albert

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Nice!!!
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 15 mar 2024
Van, it's wonderful to hear you had a pleasant stay at Hyatt House Atlanta/Downtown. We hope to see you again soon, providing the same great experience.

6/10 Soddisfacente

Bettie

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Very limited amenities
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 14 mar 2024
Bettie, thank you for sharing your feedback. While our offerings may differ from other establishments, we strive to meet the expectations of each guest. We hope to have another opportunity to better serve you in the future.

10/10 Eccellente

Nevada

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great hotel definitely would stay there again
Soggiorno di 4 notti a marzo 2024
Risposta di Customer Service, il giorno 12 mar 2024
Nevada, it's delightful to know you had a positive experience at Hyatt House Atlanta/Downtown. Your willingness to stay with us again is the highest compliment. We eagerly await the opportunity to welcome you back.

10/10 Eccellente

Belinda

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
It was well kept clean
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 11 mar 2024
Belinda, it's wonderful to hear that you found the Hyatt House Atlanta/Downtown to be meticulously maintained. That's an aspect we take great pride in. Thank you for sharing your positive feedback and we hope to welcome you back soon.

10/10 Eccellente

Cathann, London

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Within walking distance to a lot of attractions. Good breakfast and clean facilities. Wifi worked great
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 6 mar 2024
Cathann, we're thrilled to hear that you had an enjoyable stay at Hyatt House Atlanta/Downtown. It's wonderful to know that our convenient location, satisfying breakfast, impeccable cleanliness, and efficient Wi-Fi added to your positive experience. We appreciate your feedback and look forward to welcoming you back soon.

6/10 Soddisfacente

christopher

Soggiorno di 1 notte a marzo 2024
Risposta di Isaack, il giorno 25 mar 2024
Thank you for your feedback!

10/10 Eccellente

Sarah

Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Good experience
Soggiorno di 4 notti a febbraio 2024
Risposta di Customer Service, il giorno 4 mar 2024
Sarah, it's delightful to hear that you had an enjoyable experience at the Hyatt House Atlanta/Downtown. We take pride in providing our guests with memorable stays and it's wonderful to hear we could fulfill that for you. Come back soon!

10/10 Eccellente

Truc Ly

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Breakfast options were great for the whole family.
Soggiorno di 4 notti a febbraio 2024
Risposta di Customer Service, il giorno 4 mar 2024
Truc Ly, it's wonderful to hear that the Hyatt House Atlanta/Downtown provided a breakfast selection that was enjoyed by your entire family. We strive to cater to all our guests' preferences and are thrilled we met your expectations. Our team looks forward to welcoming you back in the near future.

10/10 Eccellente

Kenneth

Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Modern hotel with excellent amenities, prime location in ATL, clean, great staff, check in and out experience. Breakfast was included and convenient. Would stay again.
Soggiorno di 4 notti a febbraio 2024
Risposta di Customer Service, il giorno 4 mar 2024
Kenneth, thank you for sharing your wonderful review. We're delighted you found Hyatt House Atlanta/Downtown's amenities, prime location, and cleanliness to your satisfaction. It's excellent to hear that our team and the check-in/out process added value to your experience, and the convenient inclusive breakfast met your needs. We can't wait to host you again in the future!

2/10 Terribile

Angela

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Did not like this place at all
Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Service, il giorno 4 mar 2024
Angela, your feedback is essential for us. We regret to hear that your experience didn't meet your expectations. Rest assured, our team is committed to improving the aspects you found less than satisfactory to ensure a better stay next time around.

6/10 Soddisfacente

NANCY

Viaggio di lavoro
Mi è piaciuto: Condizioni e dotazioni della struttura
There is a mandatory $45 parking fee I was not aware of. The hotel and room were average, but the bathroom is small. I was looking forward to a hot shower after a long drive, so I was disappointed with very low water pressure and no 'hot' water, it was only warm.
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 3 mar 2024
Nancy, we appreciate your feedback and we're sorry to hear about your dissatisfaction with some aspects of your stay, specifically regarding the parking fees and the bathroom amenities. It's unfortunate the shower did not meet your expectations, we certainly aim to provide the best for our guests. Rest assured, we take these concerns seriously and will work diligently to improve these elements. We hope you'll consider giving us another opportunity to improve your impression of us in the future.

2/10 Terribile

Britanny

Viaggio con la famiglia
Non mi è piaciuto: Servizi
You have to pay a additional 45$ to park at their hotel..Vallet very very rude.....When I showed up for reservations they didnt accept the card....you all already took the money off of my card.... I was almost abandon with no room in a city I know no one.... I drove 6 hours....I called in advance to make sur I was good and still was lied too.This totally ruined everything .... very scary experience 😳
Soggiorno di 1 notte a febbraio 2024
Risposta di Isaack, il giorno 3 mar 2024
Thank you for your feedback.

10/10 Eccellente

Joseph

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Really convenient, very nice for the price, staff was very helpful and attentive!
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 27 feb 2024
Joseph, it's splendid to know you found the Hyatt House Atlanta/Downtown convenient and pleased with the value for money. We appreciate your kind words about our helpful and attentive team members. We're looking forward to welcoming you back for another comfortable stay in the future.

10/10 Eccellente

Mark

Viaggio di coppia
Mi è piaciuto: Condizioni e dotazioni della struttura
Great people, great breakfast.
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 27 feb 2024
Mark, it's a joy to read your feedback. We're thrilled to hear that you had a positive experience at the Hyatt House Atlanta/Downtown. Both the delightful meal and the warm-hearted team contributed to this, and they'll be delighted to hear your feedback. We eagerly look forward to welcoming you back in the future.

8/10 Buono

laurence M Solacroup

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Service, il giorno 26 feb 2024
Thanks for the 4/5 rating, Laurence!We're thrilled you enjoyed your time at Hyatt House Atlanta/Downtown so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 Eccellente

Jorge

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Breakfast was good, cleanliness of the rooms was up to par. The only complain was the 45$ per night valet parking. Appart from that all other services where good
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 22 feb 2024
Jorge, thank you for sharing your thoughts. At Hyatt House Atlanta/Downtown, we are delighted to know you appreciated our satisfying breakfast and spotless rooms. Your feedback regarding parking has been noted, and we always strive to provide value in all aspects. We're glad that you found the rest of our services up to mark. Looking forward to serving you in the future.

10/10 Eccellente

Calvin

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Great property
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 21 feb 2024
Calvin, thank you for your feedback. We are thrilled to hear you enjoyed your time at Hyatt House Atlanta/Downtown. We pride ourselves in providing an exceptional experience for our guests. We look forward to your next visit.

10/10 Eccellente

Hugo

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 19 feb 2024
Hugo, it's great to hear you had a positive experience at the Hyatt House Atlanta/Downtown. We truly appreciate your rating and look forward to hosting you again in the future.

10/10 Eccellente

Denise

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The one bedroom suite resembles an apartment providing a separation of sleep, dinning, work & relaxation. The staff was awesome. Whenever in Atlanta, I would stay at this property again.
Soggiorno di 6 notti a febbraio 2024
Risposta di Customer Service, il giorno 18 feb 2024
Denise, it's wonderful to hear your praise for the residential-style suite at Hyatt House Atlanta/Downtown and the dedication of our team members. Knowing that you're eager to return warms our hearts. We are excitedly awaiting your future visits.

4/10 Scarso

Heather

Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 21 mar 2024
Thank you for sharing your feedback, Heather.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

8/10 Buono

Chera, Sammamish

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The manager checked us in and it was seamless. When asked about local eating, he was able to make a good variety of restaurant recommendations. The room was very spacious. There were good options for breakfast but the hot food was slightly warm even out of the warmer. Great friendly service.
Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Service, il giorno 16 feb 2024
Chera, it's fantastic to hear how seamless your check-in at Hyatt House Atlanta/Downtown was and how our manager was able to assist with local dining suggestions. We're also glad that you appreciated the size of our rooms and the selection at breakfast. We take note of your feedback about the breakfast temperature for our continuous improvement. Your commendation of the friendly service is greatly appreciated by our team members. We hope to have the opportunity to serve you again.