I appreciate your feedback. I hope you will return and we can look at placing you on the top floor. Thank you.

It is great to read that your stay was perfect. We hope you will return again soon.

Thank you for sharing about your stay with us at the Sonesta ES Suites. We hope to see you again soon in your future travels.

Muchos gracias.

It is great to hear that you had an excellent stay. We hope you will return in the near future.

Upon reviewing your comments, it was obvious that we failed to meet your expectations for your stay. We just recently had all of our carpets professionally clean, so I will follow up about your room in particular. Thank you for choosing to stay with us.

Thank you for sharing. We apologize that your suite, though an upgrade, did not meet your travel needs. We will review this with the team to prevent this from occurring in the future.

Thank you for your positive comments. We are happy that it was one of the best vacations in years.

Thank you for sharing. We are glad that the hotel met your needs and that you experienced superb service.

Thank you for staying with us. Please return.

We apologize that we failed to provide you with a positive experience during your stay. We take your comments seriously and will work to improve.

Thank you for selecting our hotel.

Thank you for choosing to stay with us.

We appreciate you sharing your experiences from your stay. We are so pleased that you would totally recommend us. We hope you will return.

Thank you for the positive remarks. We look forward to the possibility of serving you again in the future.

Thank you for sharing your experience. We will look into your suggestion. Please come again soon.

Thank you for staying with us. We are glad you short stay was enjoyable. We look forward to serving you when you return.

We hope you will return to receive even more "friendly" service. Thank you for sharing.

Thank you for sharing your experience. We need to improve, so we will work to address these concerns.

Thank you for staying with us. We are glad you had a nice stay. We hope you will return.

Wow! We love receiving a five out of five. Thank you for choosing to stay with us.

The score we earned from you was not up to par. Please know we are continually striving to improved the quality of our operations.

Thank you for sharing. We are happy you rated us so highly. We hope you will return.

We apologize for failing to meet your expectations during your stay. We take your comments seriously and will work to address these issues. Thank you.

Thank you. We are so happy to receive the highest of ratings from you.

Thank you for sharing. Your comments help us improve the experience for our guests.

We obviously fell very short of your expectations during your stay. I apologize on behalf of our team. Your experience was not acceptable, and we will review your comments with our team to ensure that we correct our mistakes.

Thank you for sharing your thoughts. We hope you will return soon.

We are so pleased that you enjoyed your stay. Please return soon.

Thank you for rating your stay with us. We hope you will return.

Thank you for sharing your experience. We will review your comments with the maintenance team so that we can address those concerns.

Thank you for staying with us and rating your stay. We will work to improve moving forward.

Thank you for sharing. We will use your comments to improve our operations for our guests.

It is great to hear that our staff was friendly and accommodating.

Thank you for sharing your experience. It is clear that we had some missed opportunities during your stay. We will address your concerns with the team in order to improve.

Thank you for rating your stay. We continue to strive to improve and hope you will return.

Thank you for sharing. We hope you will return soon.

Thank you. We are glad your experience was positive.

We would like to offer our sincerest apologies for the noise issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention.

Dear Sonal,Thank you for taking the time to review your stay with us. We are very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.

Dear Cameron,Thank you for taking the time to review your stay with us. We are very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.

Thank you for sharing your experience. I understand your frustration and I apologize for our failure to provide you with the amenities like we should have. We will work to correct this so that this error does not occur again.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Gwen

Dear Guest,Thank you for taking the time to share your feedback.Sincerely,Gwen

Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Gwen

Dear Sanaa,Thank you for taking the time to review your stay with us. We are very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.

Dear Jenny,Thank you for taking the time to review your stay with us. We are very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.

-Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Gwen

Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Gwen

Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Gwen