Lounge

Recensioni per SpringHill Suites by Marriott Atlanta Buckhead

3 out of 5
SpringHill Suites by Marriott Atlanta Buckhead
3459 Buckhead Loop Ne, Atlanta, GA

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 527 su 1004 recensioni" "
Valutazione di 8 - Buono. 267 su 1004 recensioni" "
Valutazione di 6 - Soddisfacente. 106 su 1004 recensioni" "
Valutazione di 4 - Scarso. 53 su 1004 recensioni" "
Valutazione di 2 - Terribile. 51 su 1004 recensioni" "

8,6/10

Pulizia

9,0/10

Personale e servizio

8,2/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Brenda

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was great but parking for $25 a day
Soggiorno di 2 notti a marzo 2024
Risposta di IvanS, il giorno 3 mag 2024
Thank you very much for your survey. We appreciate your business and look forward to seeing you here again soon!

4/10 Scarso

Lance

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Bill was rude and made inappropriate jokes. The hotel didn't have hot water for showers. The entire hotel didn't have hot water. They didn't seem to concerned about it or offer any options, apologies, or refunds. They charged us an additional$29 a night for parking. The bed sheets smelled of mildew like they had been left in a washer wet for days. Their were boogers on the wall above the couch and a bed Just overall a very poor experience for a high price and unexpected expense of parking.
Soggiorno di 2 notti ad aprile 2024
Risposta di IvanS, il giorno 3 mag 2024
Dear Lance, Thank you very much for staying with us. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We are sorry for not meeting your expectations regarding the condition and quality of the room and the level of service you experienced. Guest feedback gives us valued insight to improve our accommodations and guest experience. We understand your concerns regarding the additional fees for parking and apologize for any confusion this may have caused. While we strive to make all fees transparent during the booking process, your feedback highlights the importance of continuously enhancing our communication, and we will certainly review our website to ensure it is as clear as possible. Thank you again for allowing us to be of service. We hope to have another opportunity to accommodate you on your next visit to Atlanta Buckhead.

10/10 Eccellente

Megan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice stay for a weekend in Atlanta! We grabbed dinner from across the street. We enjoyed the continental breakfast, and the parking garage was easy to get in and out of. Kids liked the pool. Just wish there would have been a set of linens and pillows in the room for the sofa bed when we arrived.
Soggiorno di 1 notte ad aprile 2024
Risposta di IvanS, il giorno 29 apr 2024
Hello Megan - Thank you very much for your great survey. We appreciate your business and look forward to seeing your family back soon!

8/10 Buono

Stefan, Greenville

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I enjoyed my stay at this hotel. Staff was amazing. Will rebook this location again.
Soggiorno di 2 notti ad aprile 2024
Risposta di IvanS, il giorno 28 apr 2024
Stefan - It's so great to hear that you enjoyed your stay with us and that our staff was amazing. We look forward to seeing you here soon!

10/10 Eccellente

Brandi

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everything was great
Soggiorno di 1 notte ad aprile 2024
Risposta di Ivans, il giorno 26 apr 2024
I really appreciate that you took time out of your busy schedule to provide us with your feedback related to your stay with us. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations so, it's so nice to hear that "everything was great". Please come back and see us again!

2/10 Terribile

Sebastian

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
There was a water intrusion on the Lobby and you could smell the mold
Soggiorno di 1 notte ad aprile 2024
Risposta di IvanS, il giorno 23 apr 2024
Hello Sebastian, Thank you for bringing your concerns to our attention. We're disappointed that we were unable to meet your expectations, and we'll discuss your remarks internally. Providing exceptional hospitality and a comfortable stay are always our goals. We appreciate you taking the time to share your thoughts and wish you all the best.

10/10 Eccellente

Jason

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very friendly
Soggiorno di 1 notte ad aprile 2024
Risposta di IvanS, il giorno 23 apr 2024
It's so great to see that we were able to accommodate all of your needs. We appreciate your business and look forward to seeing you here again!

6/10 Soddisfacente

Ryan

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
Older man at front desk was extremely ignorant. Telling me don’t park in handicap spot when I have handicap plates. Was ignorant during the entire interaction. He should not be someone who is greeting guest and helping them. Pool area is really dirty. Seems they ignore a good amount of area that should be cleaned . A lot of random noises in the room and strong smells in the hallways like they over clean with chemicals to cover something. Would not stay at again during our next visit.
Soggiorno di 2 notti ad aprile 2024
Risposta di IvanS, il giorno 16 apr 2024
We truly appreciate that you took the time to let us know about your experience during your stay and would like to apologize for any inconvenience. Please be assured that your feedback will be shared with the hotel leadership team as we strive to create memorable experiences at our hotel. Thank you again for staying with us!

10/10 Eccellente

Sherri

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
able to walk to restaurants and shopping - the staff was very friendly and helpful
Soggiorno di 2 notti ad aprile 2024
Risposta di IvanS, il giorno 15 apr 2024
We are so thrilled to hear that our staff “was very friendly and helpful" and would like to assure you that your feedback will be shared with the hotel associates in order to motivate them to continue providing an excellent customer service. Thank you again for the great feedback and we look forward to seeing you again.

10/10 Eccellente

Quinesha

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was spacious and very clean
Soggiorno di 2 notti ad aprile 2024
Risposta di IvanS, il giorno 9 apr 2024
It's great to hear that you enjoyed your stay with us and that your room was "spacious and very clean". Please come back and see us again during your next trip to the area.

6/10 Soddisfacente

AZZIE

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi
Clean, but was not equipped With adequate covering for two adults and two children as requested. There wasn't any linen for the sofa sleepers. only the bed was fully prepared.
Soggiorno di 1 notte a marzo 2024
Risposta di IvanS, il giorno 5 apr 2024
Thank you very much for your survey. Please accept our apology for not meeting your expectations. Unfortunately, we do not set up a sofa bed before the gust arrive. Hope, you will give us another chance to assure you about the quality of our service.

10/10 Eccellente

Muhammad Rizwan

Soggiorno di 2 notti a marzo 2024
Risposta di IvanS, il giorno 26 apr 2024
We appreciate your business and a great review. Please come back and see us again soon!

2/10 Terribile

Jamie

Viaggio di gruppo, Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Not clean, bad smell in room, couldn’t get room clean, asked politely several times for accommodations from staff and was told they were too busy.
Soggiorno di 4 notti a marzo 2024
Risposta di IvanS, il giorno 29 mar 2024
We truly appreciate that you took the time to provide us with your detailed feedback about your recent stay with us. Please accept my apology for not meeting your expectations and be assured that we will share your feedback with the hotel leadership so, we can improve our hotel operations. Thank you again for your business and we hope that you will give us another chance to assure you about the quality of our service.

10/10 Eccellente

David

Soggiorno di 1 notte a marzo 2024
Risposta di IvanS, il giorno 15 apr 2024
Thank you very much for your business and a great survey. We look forward to seeing you again soon!

10/10 Eccellente

ilana

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was very nice!
Soggiorno di 2 notti a marzo 2024
Risposta di IvanS, il giorno 25 mar 2024
We are so thrilled to hear that our "staff was very nice". We highly appreciate all your feedback and I would like to assure you that I will share your comments with all our friendly associates who went out their way to be sure that you had an outstanding stay at our hotel. Thank you again for the great feedback and we look forward to seeing you again.

10/10 Eccellente

Candace

Collin is great. Excellent customer service!
Soggiorno di 1 notte a marzo 2024
Risposta di IvanS, il giorno 24 mar 2024
Thank you very much for your survey. We appreciate your business and look forward to having you back soon!

8/10 Buono

Paig

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everyone we encountered was super friendly. Room was clean. Breakfast was nice. The only negative was that the indoor “heated” pool was too cold to get in in March.
Soggiorno di 2 notti a marzo 2024
Risposta di IvanS, il giorno 22 mar 2024
Thank you very much for your feedback. We appreciate your business and great comments about the room cleanliness and our friendly service. Please come back and see us again soon!

10/10 Eccellente

Bergundy, Gary

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great stay
Soggiorno di 2 notti a marzo 2024
Risposta di IvanS, il giorno 18 mar 2024
It's so great to hear that you enjoyed your stay with us. Please come back and see us agin soon!

10/10 Eccellente

Ricki

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di IvanS, il giorno 18 mar 2024
Thank you again for your business. We appreciate your excellent feedback and look forward to seeing you here again soon!

10/10 Eccellente

Rochelle

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great room with a living room area. Five dining within walking distance. Buckhead, Atlanta is a very posh place.
Soggiorno di 1 notte a marzo 2024
Risposta di IvanS, il giorno 12 mar 2024
Thank you again for your business and a great survey. We look forward to seeing you here again very soon!

4/10 Scarso

Christopher

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Gross… stains all over the floors and couch. Needs a refresh.
Soggiorno di 1 notte a marzo 2024
Risposta di IvanS, il giorno 11 mar 2024
We really appreciate your feedback about your recent stay and apologize for any inconvenience. I will discuss your feedback appropriately with the hotel leadership team so, we can continue to improve our hotel operations. Thank you again for staying with us!

10/10 Eccellente

Kathryn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di IvanS, il giorno 11 mar 2024
thank you very much for your business and survey. Please come back and see us again soon!

10/10 Eccellente

Shaniece

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Location was perfect, close to coca cola world, aquarium, all main attractions, indoor heated pool was open until 11pm & breakfast was available buffet style!
Soggiorno di 2 notti a marzo 2024
Risposta di IvanS, il giorno 6 mar 2024
Thanks for letting everyone know that we exceeded your expectations. We are so delighted that you stayed with us and promise to always exceed your service expectations. Please come back and see us again soon!

2/10 Terribile

Christina

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
The room was nice, but: They charge a 50 dollar a day deposit fee they dont warn you about. The money is in holding but you cannot spend it, so for all and intents and purposes it's as though you paid an extra 50 a night for a room. Sucks when you have things like groceries to buy. They also try to avoid giving that money back by charging you double your parking fee. When you walk in the doors it smells like chlorine at least to the fourth floor even though it's on the first behind two heavy doors. It'll sting your eyes. On the weekend night it sounds like there was illegal street racing right below the window. So if you like being kept up all night by cars, this is the place for you!
Soggiorno di 2 notti a febbraio 2024
Risposta di IvanS, il giorno 6 mar 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues like yours from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Buono

Gerardo

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The area was safe
Soggiorno di 3 notti a febbraio 2024
Risposta di IvanS, il giorno 19 feb 2024
We appreciate your positive comment about your stay with us. Please come back and see us again soon!

6/10 Soddisfacente

Glenda

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 4 notti a febbraio 2024
Risposta di IvanS, il giorno 19 feb 2024
Thank you very much for your survey. We appreciate your business and look forward to seeing you here again very soon!

8/10 Buono

Lonnie

Viaggio di lavoro
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Staff was very friendly and accommodating. Breakfast had a great selection. Provided list of local restaurants and provided recommendations. Went to the one that they recommended and was excellent.
Soggiorno di 3 notti a febbraio 2024
Risposta di IvanS, il giorno 19 feb 2024
We are so thrilled to hear that our staff “was very friendly and accommodating".Your feedback has been shared with the hotel associates who went out their way to be sure that you had an outstanding stay at our hotel. Thank you again for the great feedback and we look forward to seeing you again.

8/10 Buono

Annette, Chicago

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Alexia at check-in was very welcoming and charming! I liked having a bathtub! The coffee was good. I'm not a fan of the fake eggs at breakfast.
Soggiorno di 6 notti a febbraio 2024
Risposta di IvanS, il giorno 19 feb 2024
We really appreciate hearing that you were so pleased with Alexia's "very welcoming and charming" service. I promise to share all of your kind feedback with Alexia and hope to see you again very soon!

10/10 Eccellente

Ann

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di IvanS, il giorno 2 feb 2024
It's so great to see that we were able to completely satisfy all of you needs. We look forward to seeing you again soon!

2/10 Terribile

Waqar

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This place is terrible nothing like the pics you see on Expedia old dated rooms dirty carpet and bathrooms the whole place is very dirty any floor lobby has homeless ppl sitting in very rude staff very uncomfortable beds that creaking bed bugs will never ever stay here and trust Expedia again not to mention bed bugs my kids had gotten bitten on there legs and neck stay away from this place
Soggiorno di 4 notti a gennaio 2024
Risposta di IvanS, il giorno 30 gen 2024
Thank you for your feedback. Providing every guest we a relaxing, comfortable and consistent stay is what we pride ourselves on and we sincerely apologize that this was not your experience. Please feel free to contact us at 404-844-4800 as we would like to investigate your experience and inspect your room. We hope to get a second chance to make a great first impression the next time your travels bring you to the area.

10/10 Eccellente

Miranda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was very friendly and knowledgeable.
Soggiorno di 2 notti a gennaio 2024
Risposta di IvanS, il giorno 29 gen 2024
Thank you very much for your survey. It's great to hear that our "staff was friendly and knowledgeable" and that you enjoyed your stay with us. Please come back and see us again soon!

10/10 Eccellente

Jacqueline

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a gennaio 2024
Risposta di IvanS, il giorno 27 gen 2024
Thank you very much for your survey. We appreciate your business and look forward to seeing you again soon!

6/10 Soddisfacente

Cindy Lynn

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The bathroom had a dirty tub, the walls were dirty. They only serviced the room every other day.
Soggiorno di 3 notti a gennaio 2024
Risposta di IvanS, il giorno 23 gen 2024
We really appreciate your feedback and understand that it is only through your ongoing feedback that we can continue to strive to improve on your future overall experience. Thank you for your business and we look forward to seeing you on your next trip to the area.

10/10 Eccellente

Dan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di IvanS, il giorno 23 gen 2024
Thank you again for staying with us. We appreciate your business and look forward to seeing you again soon!

8/10 Buono

Tabatha

Soggiorno di 1 notte a gennaio 2024
Risposta di IvanS, il giorno 10 feb 2024
We appreciate your business and great feedback related to your most recent stay. We look forward to seeing you here again!

10/10 Eccellente

James

Viaggio di lavoro
Soggiorno di 3 notti a gennaio 2024
Risposta di IvanS, il giorno 18 gen 2024
It's so great to see that we were able to completely accommodate your needs. Please come back and see us again soon! We appreciate your continued support.

10/10 Eccellente

NICOLE

Soggiorno di 3 notti a gennaio 2024
Risposta di IvanS, il giorno 10 feb 2024
Thank you very much for letting everyone know that your stay with us was perfect. We look forward to having you here again soon!

10/10 Eccellente

Jordan

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room smelled a little bit musty. Nonetheless it was very clean
Soggiorno di 3 notti a gennaio 2024
Risposta di IvanS, il giorno 16 gen 2024
Thank you very much for your survey. We appreciate your comments regarding room cleanliness and look forward to seeing you here again!

2/10 Terribile

Juan

Soggiorno di 2 notti a gennaio 2024
Risposta di IvanS, il giorno 17 gen 2024
On behalf of the entire hotel team, I sincerely apologize for any inconvenience and hope you will consider our hotel on your next visit to Buckhead so that we can deliver on the guest experience you deserve.

6/10 Soddisfacente

Silvia

Soggiorno di 3 notti a gennaio 2024
Risposta di IvanS, il giorno 16 gen 2024
Thank you very much for your business and survey. We appreciate it and hope you will come and see us again soon!

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice spot
Very nice hotel with a good healthy breakfast. Close to all shopping area’s
Soggiorno di 2 notti a gennaio 2024
Risposta di IvanS, il giorno 14 gen 2024
Thank you very much for your great survey. We look forward to seeing you here againQ

8/10 Buono

Alaina

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
It’s a beautiful hotel, only issue is that I never received my $100 deposit back that I was told comes back to me.
Soggiorno di 2 notti a dicembre 2023
Risposta di IvanS, il giorno 13 gen 2024
Thank you for letting us know your experience with us. Please feel free to contact us if you need any assistance with your deposit.

6/10 Soddisfacente

David

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Deposit per night, they use part of the deposit for overnight parking
Soggiorno di 2 notti a dicembre 2023
Risposta di IvanS, il giorno 13 gen 2024
Thank you very much for your survey. We appreciate your business and look forward to seeing you again.

8/10 Buono

Damaries

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We liked that we can walk to the shopping center but we stood there for 5 days and they only cleaned our room once because I called for service. The cleaning lady did give us towels and toiletries when needed so I appreciated that. The rugs should be removed and replaced in the hotel but other than that staff was friendly.
Soggiorno di 5 notti a dicembre 2023
Risposta di Ivan, il giorno 13 gen 2024
Thank you very much for your detail survey. Your comments were very helpful and will be shared within the organization appropriately. We hope, you will come back soon!

10/10 Eccellente

Luis

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good location, good staff. Not so walkable and some kind of noisy at night with the traffic nearby.
Soggiorno di 3 notti a dicembre 2023
Risposta di IvanS, il giorno 13 gen 2024
Thank you for your survey. We appreciate your business and look forward to seeing you here again soon!

10/10 Eccellente

Deborah

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di IvanS, il giorno 13 gen 2024
It's so great to see that we were able to completely accommodate your needs. Please come back and see us again!

8/10 Buono

SHAY

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Risposta di IvanS, il giorno 10 feb 2024
Thank you again for staying with us! It's great to see that we were able to accommodate your needs. Please come back and see us again soon!

8/10 Buono

Felicia

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a dicembre 2023
Risposta di IvanS, il giorno 7 gen 2024
Thank you again for your business and survey. Please come back and see us again soon!

10/10 Eccellente

Latoya

Soggiorno di 3 notti a dicembre 2023
Risposta di IvanS, il giorno 3 gen 2024
Thank you again for your business. We highly appreciate your perfect survey and look forward to seeing you again soon!

8/10 Buono

Linda

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was a friendly atmosphere, the room was nice.. The couch bed should have been a little cleaner and with ready linens so we couldn't use it as planned
Soggiorno di 2 notti a dicembre 2023
Risposta di IvanS, il giorno 3 gen 2024
Thank you again for your business and honest feedback. Please come back and see us again!