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Recensioni per The American Hotel Atlanta Downtown, Tapestry by Hilton

3.5 out of 5
The American Hotel Atlanta Downtown, Tapestry by Hilton
160 Ted Turner Dr NW, Atlanta, GA

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 538 su 1127 recensioni" "
Valutazione di 8 - Buono. 242 su 1127 recensioni" "
Valutazione di 6 - Soddisfacente. 157 su 1127 recensioni" "
Valutazione di 4 - Scarso. 79 su 1127 recensioni" "
Valutazione di 2 - Terribile. 111 su 1127 recensioni" "

8,4/10

Pulizia

8,4/10

Personale e servizio

7,8/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

William, Cottonwood Heights

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very friendly staff.
Soggiorno di 2 notti a maggio 2024
Risposta di Donique J, il giorno 17 mag 2024
Thank you for staying with us and also for taking the time to provide us with valuable feedback on your experience. We are so happy to hear your time with us was excellent. We hope to have the opportunity to host you again soon.

6/10 Soddisfacente

Amanda M

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

Louis, Washington

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a maggio 2024
Risposta di Donique J, il giorno 17 mag 2024
Thank you for staying with us and also for taking the time to provide us with valuable feedback on your experience. We are so happy to hear your time with us was excellent. We hope to have the opportunity to host you again soon.

2/10 Terribile

atiya

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

Bradley

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Perfect location and friendly staff.
Soggiorno di 2 notti a maggio 2024
Risposta di Donique J, il giorno 10 mag 2024
Thank you for staying with us. We are so happy you had an excellent stay ! We hope to host you again soon

6/10 Soddisfacente

Carlos

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The rms are old.. no iron or ironing board in the room. No trash can in bathrm. Bathrm door off track. Not only is Valet parking expensive, but you couldn't tell who worked for the company. Ppl was justhanging around. I only stayed one night, but i wont be returning. Its not a four star rated .2 1/2 at best. Step above super 8..
Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

Sukhrob

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good
Soggiorno di 1 notte ad aprile 2024
Risposta di Donique J, il giorno 30 apr 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing and the team delivered excellent service. We look forward to host

10/10 Eccellente

Aaron

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The service was great! Chanice was also very helpful
Soggiorno di 2 notti ad aprile 2024
Risposta di Donique J, il giorno 30 apr 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing and that Charnice delivered excellent service. We look forward to hosting you again.

10/10 Eccellente

Niekema

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel was in the perfect location for where I needed to be. The staff were friendly and helpful. Will stay here again.
Soggiorno di 3 notti ad aprile 2024
Risposta di Donique J, il giorno 30 apr 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing and the team delivered excellent service. We look forward to host

10/10 Eccellente

Ponce

Mi è piaciuto: Personale e servizio
Small congested area in the front of the hotel. Overall so far great hotel
Soggiorno di 1 notte ad aprile 2024
Risposta di Donique J, il giorno 30 apr 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Please accept our apologies for the resurfacing of our front drive impacting your experience. The project is near completion. We look forward to hosting you again.

10/10 Eccellente

Nykela

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Donique J, il giorno 30 apr 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing and the team delivered excellent service. We look forward to host

8/10 Buono

Sade

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte ad aprile 2024
Risposta di Donique J, il giorno 25 apr 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We look forward to hosting you again.

10/10 Eccellente

Ma. Leann

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Donique J, il giorno 25 apr 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We look forward to hosting you again.

6/10 Soddisfacente

Alana

Viaggio di gruppo
Mi è piaciuto: Pulizia
Someone was supposed to email me a receipt Sunday when I checked out & I haven’t gotten it. They are also doing construction which makes valet hard right now. The valet staff was very nice though, however due to construction it took them a long time to get the cars to us. So maybe the valet experience will be better once construction is finished
Soggiorno di 2 notti ad aprile 2024
Risposta di Donique J, il giorno 25 apr 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your stay was less than satisfactory. We are committed to reviewing our processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience.

10/10 Eccellente

yahyaa

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Friendly and courteous staff and managers
Soggiorno di 1 notte ad aprile 2024
Risposta di Donique J, il giorno 25 apr 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing and the team delivered excellent service. We look forward to hosting you again.

2/10 Terribile

Young

Soggiorno di 1 notte ad aprile 2024
Risposta di Donique , il giorno 10 mag 2024
Thank you for staying with us. We are so sorry to hear your time with us was less than enjoyable. We would like to get additional information on your stay. Please feel free to contact the property directly and request to speak with the manager on duty.

10/10 Eccellente

Shewonyui

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The rooms are big and match the pictures online. The staff, particularly Nicole, Lilian, and the bar attendant, helped us with our food order. My son said his recommendation for a hamburger was precise. I highly recommend this hotel. The hotel lobby is undergoing some new modifications, so be patient when you get there. Thanks again, guys. Penn/Bay 520 4/12-4/14-2024
Soggiorno di 2 notti ad aprile 2024
Risposta di Donique J, il giorno 15 apr 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing! We absolutely agree we have some of the best service champions in the city. We cant wait to host you again

2/10 Terribile

Dandra

Viaggio di gruppo, Viaggio di lavoro
Non mi è piaciuto: Servizi
Don’t recommend
Soggiorno di 1 notte ad aprile 2024
Risposta di Donique J, il giorno 15 apr 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your stay was less than satisfatory. We are committed to reviewing our processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience

10/10 Eccellente

Asia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good area
Soggiorno di 2 notti ad aprile 2024
Risposta di Donique J, il giorno 15 apr 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again

8/10 Buono

sabine

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
The hotel is nice, clean and conveniently located to all our points of interest
Soggiorno di 1 notte ad aprile 2024
Risposta di Donique J, il giorno 15 apr 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing! Come back and see us soon

4/10 Scarso

Richard

Soggiorno di 2 notti a marzo 2024
Risposta di Donique J, il giorno 15 apr 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your stay was less than satisfactory. We are committed to reviewing our processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience

6/10 Soddisfacente

Shannon

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Not very many place close to walk to eat. The area is scary when the sun goes down.
Soggiorno di 1 notte a marzo 2024
Risposta di Donique J, il giorno 15 apr 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your stay was less than satisfatory.The safety and security of our guests is of paramount importance. We are committed to reviewing our processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience

10/10 Eccellente

Ismail

Soggiorno di 1 notte a marzo 2024
Risposta di Donique J, il giorno 30 apr 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We look forward to hosting you again.

8/10 Buono

Bonnie Lisa

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
The hotel is under renovation - we had to drive around several times before we found where we were supposed to be in order to valet the car which is mandatory.
Soggiorno di 1 notte ad aprile 2024
Risposta di Donique J, il giorno 8 apr 2024
Thank you for staying with us and taking the time to provide us with a review. Please accept our apologies for the challenges related to our renovation and valet. We are committed to reviewing our internal processes. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience. Come back and see us soon.

10/10 Eccellente

Ernest

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The evenig front desk attendant Casandra (black lady) was great
Soggiorno di 1 notte ad aprile 2024
Risposta di Donique J, il giorno 8 apr 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We will certainly commend Charnice on the excellent service she provided . Come back and see us soon

10/10 Eccellente

JAMAL

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Donique J, il giorno 8 apr 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We cant wait to see you again!

8/10 Buono

Senia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lo único bueno es el personal súper amable de limpieza, luego el hotel es bien ladrón , no te quiere dar el dinero retenido hay que estarles rogando
Soggiorno di 4 notti a marzo 2024
Risposta di Donique J, il giorno 8 apr 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your time with us was less than satisfactory. Please contact the property directly as we would love the opportunity to billing issue further .

2/10 Terribile

Kaneshia

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Donique J, il giorno 8 apr 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your time with us was less than satisfactory. Please contact the property directly as we would love the opportunity to discuss your stay in further details.

10/10 Eccellente

Patrick

Soggiorno di 1 notte a marzo 2024
Risposta di Donique J, il giorno 25 apr 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We look forward to hosting you again.

8/10 Buono

Kendra

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I enjoyed the downtown city view and close location to the room. I also enjoyed the balcony was very nice to have.
Soggiorno di 2 notti a marzo 2024
Risposta di Donique J, il giorno 8 apr 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing and the balcony was enjoyable. Come back and see us soon!

10/10 Eccellente

Ivan David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
.
Soggiorno di 2 notti a marzo 2024
Risposta di Donique J, il giorno 2 apr 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again

10/10 Eccellente

Jennifer

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great
Soggiorno di 5 notti a marzo 2024
Risposta di Donique J, il giorno 2 apr 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again

10/10 Eccellente

Tiffany

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Walls are very thin so you’ll definitely hear your neighbor and they’ll definitely hear you.
Soggiorno di 2 notti a marzo 2024
Risposta di Donique J, il giorno 8 apr 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We are so sorry to hear noise negatively impacted your stay. We hope to host you again soon..

8/10 Buono

RHONDA

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Donique J, il giorno 8 apr 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We hope to host you again soon

10/10 Eccellente

Dawn

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very convenient to aquarium & park.
Soggiorno di 3 notti a marzo 2024
Risposta di Donique J, il giorno 2 apr 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again.

10/10 Eccellente

Francisco Javier

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Wonderful stay.
Soggiorno di 1 notte a marzo 2024
Risposta di Donique J, il giorno 2 apr 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again

8/10 Buono

Steven

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
They are under construction right now so be prepared for that. I had to pay to park across the street. They offer parking but it’s pretty pricey. Not a bad stay. They gave us waters and cookies when we checked in.
Soggiorno di 1 notte a febbraio 2024
Risposta di Donique J, il giorno 21 mar 2024
Thank you for staying with us and also for taking the time to provide us with valuable feedback. We are happy to hear you enjoyed the cookies and water. We are on the tail end of our renovation and hope to have the opportunity to host you again once it is complete.

4/10 Scarso

Sophia

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 4 notti a febbraio 2024
Risposta di Donique J, il giorno 21 mar 2024
Sophia thank you for staying with us and also for taking the time to provide us with valuable feedback. We are so saddened to hear that your stay was less than satisfactory. We would love the opportunity to get additional feedback. Please connect with us directly at the property and request to speak with the Manager on Duty. We hope to talk with you soon.

6/10 Soddisfacente

Kaitlin

Viaggio di coppia
Mi è piaciuto: Pulizia e servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Clean and cute, under construction currently. Security and night workers allowing other customers to blast music and be extremely loud in lobby at night. Cookies good!
Soggiorno di 2 notti a marzo 2024
Risposta di Donique J, il giorno 12 mar 2024
Thank you for staying with us and also for taking the time to provide us with valuable feedback. We are truly sorry to hear noise levels impacted your stay. We are committed to reviewing our processes to ensure this is an isolated incident. We hope to have the opportunity to host you again in the future.

2/10 Terribile

Joshua

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
All around terrible place to stay. Or room was dirty and had food leftover inside from previous guests. The staff was extremely rude. The whole site was under construction so be ready for that. The entire hotel reeked of Marijuana. I never review but I checked out a week ago; was overcharged and cant get anyone to sort that mess out. This place is was a nightmare start to finish. Don't stay here.
Risposta di Donique J, il giorno 12 mar 2024
Thank you for staying with us and also for taking the time to leave us a review. We are truly sorry to hear your time with us was less than satisfactory. We are committed to addressing your noted concerns. We do hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience.

10/10 Eccellente

Malene, Rødby

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel it self is amazing but right bow its under construction so its quite hard to get to.. The area is not that nice lots of homeless people one even followed me into the hotel the staff quickly got him out. The staff is super friendly and very professional.
Soggiorno di 1 notte a marzo 2024
Risposta di Donique J, il giorno 12 mar 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are so happy to hear that you enjoyed your stay. Please accept our apologies for the issue you experienced with a vagrant. We take the safety and security of our guests seriously and can assure you our team takes every measure to ensure our guests have the most comfortable environment. Come back and see us again.

2/10 Terribile

Jessica

Soggiorno di 5 notti a febbraio 2024
Risposta di Donique J, il giorno 8 apr 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your time with us was less than satisfactory. Please contact the property directly as we would love the opportunity to discuss your stay in further details.

10/10 Eccellente

Alfreda

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I enjoyed the entire stay. The restaurants made the stay convient.
Soggiorno di 2 notti a marzo 2024
Risposta di Donique J, il giorno 5 mar 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us soon.

10/10 Eccellente

Eva

Soggiorno di 1 notte a febbraio 2024
Risposta di Donique J, il giorno 2 apr 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again

10/10 Eccellente

Lynn

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A great place to stay while seeing a show at The Tabernacle. We enjoyed dinner there as well. Comfortable, safe & quiet.
Soggiorno di 1 notte a marzo 2024
Risposta di Donique J, il giorno 5 mar 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us soon.

10/10 Eccellente

Latoya

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff here are excellent I would recommend this hotel any day,anytime and any place,the front desk staff was very patient with me taking my time to get things together to go up to my room and they were very helpful and respectful i definitely appreciate it and will be staying at this location again.👍👍👍
Soggiorno di 1 notte a marzo 2024
Risposta di Donique J, il giorno 4 mar 2024
Thank you for staying with us and also for taking the time to leave us an amazing review! We are so happy you enjoyed your stay. We will certainly commend the team on a job well done. We hope to host you again soon.

6/10 Soddisfacente

rony

Mi è piaciuto: Pulizia
Warm cookies and a bottle of water upon registration is a nice touch to welcome their guests. Shower stall was uncleaned. .
Soggiorno di 3 notti a febbraio 2024
Risposta di Donique J, il giorno 4 mar 2024
Thank you for staying with us and also for taking the time to provide us with feedback. Warm DoubleTree cookies are my favorite! Please accept our sincere apologies for the challenges you encountered with cleanliness. We have partnered with the team to provide refresher coaching around our service standards. We hope to have the opportunity to restore your faith in our ability to deliver an exceptional hospitality experience.

10/10 Eccellente

Sara

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I enjoyed my stay at The American Hotel. The staff members were nice and polite which was extremely helpful.
Soggiorno di 1 notte a marzo 2024
Risposta di Donique J, il giorno 4 mar 2024
Thank you for staying with us and also for taking the time to leave us an amazing review! We are so happy you enjoyed your stay. We will certainly commend the team on a job well done. We hope to host you again soon.

10/10 Eccellente

Nicole

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a febbraio 2024
Risposta di Donique J, il giorno 4 mar 2024
Thank you for staying with us and also for taking the time to leave us an amazing review! We are so happy you enjoyed your stay. We will certainly commend the team on a job well done. We hope to host you again soon.

6/10 Soddisfacente

Marilyn

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
No hot water. Elevator didn't always work.
Soggiorno di 4 notti a febbraio 2024
Risposta di Donique J, il giorno 4 mar 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your time with us was not satisfactory. We experienced an outage with our boiler and elevator which we have since remedied; we certainly understand how frustrating this must have been. We hope to have the opportunity to restore your faith in our ability to deliver an exceptional hospitality experience.