Vista aerea

Recensioni per Showboat Hotel Atlantic City

3.5 out of 5
Showboat Hotel Atlantic City
801 Boardwalk, Atlantic City, NJ

Recensioni

6,6
Valutazione di 10 - Eccellente. 1651 su 5972 recensioni" "
Valutazione di 8 - Buono. 1278 su 5972 recensioni" "
Valutazione di 6 - Soddisfacente. 1066 su 5972 recensioni" "
Valutazione di 4 - Scarso. 875 su 5972 recensioni" "
Valutazione di 2 - Terribile. 1102 su 5972 recensioni" "

6,8/10

Pulizia

7,0/10

Personale e servizio

6,4/10

Servizi

6,2/10

Condizioni e dotazioni della struttura

6,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Arles

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2022
Risposta di General Manager, il giorno 14 nov 2022
Dear Arles, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Showboat Hotel, and we look forward to welcoming you back soon.General Manager

10/10 Eccellente

Anthony

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Na
Soggiorno di 3 notti a maggio 2024
Risposta di Guest Service Team, il giorno 16 mag 2024
Dear Guest,Thank you sincerely for taking the time to rate the Showboat Atlantic City Hotel. We are thrilled to hear that your experience warranted a perfect 5/5 rating. Providing exceptional service and ensuring our guests have a memorable stay is always our top priority. We look forward to welcoming you back for another exceptional stay in the near future.

10/10 Eccellente

Christopher

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good
Soggiorno di 2 notti a maggio 2024
Risposta di Guest Service Team, il giorno 16 mag 2024
Dear Guest,Thank you sincerely for taking the time to rate the Showboat Atlantic City Hotel. We are thrilled to hear that your experience warranted a perfect 5/5 rating. Providing exceptional service and ensuring our guests have a memorable stay is always our top priority.Once again, thank you for choosing the Showboat Atlantic City Hotel. We look forward to welcoming you back for another exceptional stay in the near future.

8/10 Buono

Joelene

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I liked that the property had family amenities for my kids. What I didn’t like was that my room key was not working for most of the elevators and I had to keep getting a new one which was annoying.
Soggiorno di 2 notti a maggio 2024
Risposta di Guest Service Team, il giorno 16 mag 2024
Thank you for staying with us at Showboat Resort Atlantic City and for sharing your comments. It is feedback like yours that helps us improve our hotel each day.We hope to have the pleasure of welcoming you back soon!

6/10 Soddisfacente

Marta

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Servizi
This hotel is okay. Not enough to do.
Soggiorno di 3 notti a maggio 2024
Risposta di Guest Service Team, il giorno 16 mag 2024
Dear Guest,Thank you for sharing your feedback regarding your recent stay at the Showboat Atlantic City Hotel. We appreciate your input, and we're sorry to hear that your experience was only okay and that you felt there weren't enough activities available.We strive to provide a memorable experience for all our guests, and we regret that we may have missed the mark during your stay. Your comments are invaluable to us, and we will certainly take them into consideration as we continuously work to improve our offerings.If there are specific activities or amenities you would like to see added in the future, please don't hesitate to let us know. We want to ensure that all our guests have a fulfilling and enjoyable stay with us.Thank you for choosing the Showboat Atlantic City Hotel. We hope to have the opportunity to welcome you back and provide you with an enhanced experience.

2/10 Terribile

Shawnakay

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Service Team, il giorno 16 mag 2024
Dear Guest,Thank you for taking the time to rate your recent stay at the Showboat Atlantic City Hotel. We're sorry to hear that your experience fell short of expectations, as indicated by your 1/5 rating.We value all feedback, and if there are specific aspects of your stay that you feel we could improve upon, we would greatly appreciate the opportunity to address them. Your satisfaction is our utmost priority, and we're committed to ensuring that every guest has a positive experience.Please feel free to reach out to us directly with any further comments or concerns you may have. We sincerely hope to have the chance to welcome you back in the future and provide you with the exceptional stay you deserve.

6/10 Soddisfacente

Alexandra

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Servizi
They charge you for ocean view but its not real ocean view its a ocean side view, rooms has no carpeting just wooden like tile floor, smell of mold everywhere. Ver noisy in nights, dogs barks and people screams in hallways all night. They do not do room service if you are there for less than three day, Not food options at all during month of May. Parking is so far and $25/per day which is very expensive compare to other parking areas. No help or carts for luggage. I would not go again
Soggiorno di 2 notti a maggio 2024
Risposta di Reservation Team, il giorno 16 mag 2024
Dear Alexandra,We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our Team in order to prevent any future occurrences.Reservation Team

6/10 Soddisfacente

Edward

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a maggio 2024
Risposta di Guest Service Team, il giorno 16 mag 2024
Thank you for staying with us at Showboat Resort Atlantic City. We thank you for your feedback and your kind comments. I apologize for the few inconveniences you experienced during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.

6/10 Soddisfacente

Shakia

Need upgrade the building
Soggiorno di 2 notti a maggio 2024
Risposta di Reservation Team, il giorno 15 mag 2024
Dear Shakia,Thank you for staying with us at Showboat Resort Atlantic City and for sharing your comments. It is feedback like yours that helps us improve our hotel each day. we have taken note of the feedback shared by you. We hope to have the pleasure of welcoming you back soon!

10/10 Eccellente

Sheena

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Love the new updates in the rooms
Soggiorno di 1 notte a maggio 2024
Risposta di Reservation Team, il giorno 15 mag 2024
Dear Sheena,Thank you for staying with us at Showboat Resort Atlantic City and for sharing your kind comments!I am delighted to hear that you were able to enjoy our clean and updated room. We cannot wait to welcome you back again soon!

6/10 Soddisfacente

Amanda

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The elevator situation was terrible. Not all of them were working and It took us 30 minutes plus each time we wanted to leave the room. They were always full over capacity. I was also over charged for the room. The room I booked wasn’t available due to renovations. Which is fine.. so I was downgraded. I already paid for the higher priced room on Expedia and when I got to the hotel it was $150 less in the total for the downgraded room but I was still charged $175 more upon arrival.
Soggiorno di 1 notte a maggio 2024
Risposta di Reservation Team, il giorno 15 mag 2024
Dear Amanda,We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences.We hope to have the opportunity of welcoming you back to re-experience Showboat Resort Atlantic City in the near future.

4/10 Scarso

Laura

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Location is great, otherwise it's awful. The entire hotel smells like weed. Awful service. Room was clean enough, but you'll deal with dirty carpet with burn holes. Stained curtains.. Eww. Def scummy motel clientele. Brace yourself.
Soggiorno di 2 notti a maggio 2024
Risposta di Guest Service Team, il giorno 13 mag 2024
Thank you for staying with us at Showboat Resort Atlantic City. We thank you for your feedback and your kind comments. I apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.

2/10 Terribile

Angela

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
My room was not ready until 4:40 despite arriving at 2. Elevators were scary and packed. No good food options. Couch bed had no sheets or blankets. No one picked up phone calls from room so we couldn’t get sheets unless we dared to ride the scary elevator. Fight going on in the room next door. I couldn’t wait to get out of there. Never again.
Soggiorno di 1 notte a maggio 2024
Risposta di Guest Service Team, il giorno 13 mag 2024
I was deeply troubled to learn about the challenges you encountered during your recent stay at our esteemed Showboat Atlantic City hotel. On behalf of our entire team, I extend my sincerest apologies for the disappointment and inconvenience you experienced. Your satisfaction is paramount to us, and it is disheartening to hear that we fell short of meeting your expectations. I want to assure you that we take your concerns seriously and are taking immediate steps to rectify the situation. Your comfort and well-being are our top priorities, and we are dedicated to regaining your trust and confidence in our services.

6/10 Soddisfacente

kimberly

Mi è piaciuto: Personale e servizio
Didn't know what to expect if the room. It was a simple Motel room, but the water park looks exciting.
Soggiorno di 1 notte a maggio 2024
Risposta di Guest Service Team, il giorno 13 mag 2024
Thank you for staying with us at Showboat Resort Atlantic City and for sharing your comments. It is feedback like yours that helps us improve our hotel each day.We hope to have the pleasure of welcoming you back soon!

10/10 Eccellente

Josette

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Comfortable beds, property is close to attractions, room was a good deal. S loop pet great!
Soggiorno di 1 notte a maggio 2024
Risposta di Guest Service Team, il giorno 13 mag 2024
Thank you for staying with us at Showboat Resort Atlantic City and for sharing your kind comments.We can't wait to welcome you back soon

4/10 Scarso

Sacha

Viaggio di coppia
Non mi è piaciuto: Servizi
I would never go back the room was not as displayed in the pictures the hotel was run down and no casino inside wish I could get my money back
Soggiorno di 1 notte a maggio 2024
Risposta di Guest Service Team, il giorno 13 mag 2024
I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence.

10/10 Eccellente

Javier

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everything was great.
Soggiorno di 1 notte a maggio 2024
Risposta di Guest Service Team, il giorno 12 mag 2024
Thank you for staying with us at Showboat Resort Atlantic City and for sharing your kind comments.We can't wait to welcome you back soon!

4/10 Scarso

Stephen

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di Guest Service Team, il giorno 12 mag 2024
Thank you for staying with us at Showboat Resort Atlantic City and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences.We hope to have the opportunity of welcoming you back to re-experience Showboat Resort Atlantic City in the near future.

2/10 Terribile

karen

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
I visited the ShowBoat a few times before this visit. I think it’s incredibly smart to focus on families and install an arcade, go karts, mini golf and indoor water park. However, I STRONGLY recommend that you stay in another hotel and walk over to enjoy the amenities. Everything about the hotel was old and it’s clear upgrades need to be made. The rooms are dated with damaged furniture, dusty carpeted floors and the bathroom was rusty.0 I’m mainly leaving this review to talk about the elevators and the hotel’s response. 2 of the 6 elevators were down by the time we got there, and this should’ve been a sign because my sister and I got trapped in another one for around 40 min with other patrons. The maintenance staff had to call the firefighters to help. When we finally got out, we were only met with one security guard to take down our information for an incident report. I find it really egregious that the Showboat’s response to their guests being stuck in an elevator to the point where emergency response needed to be called was nothing. No manager came to check in on us, no apologies were made, nothing. My sister suffers extreme claustrophobia and she refused to leave the room for the rest of the night. When we checked out the next morning, she insisted on walking down the 20 flights of stairs from our room. The hotel said there was nothing they could do because our room was “fine”. The hotel’s lack of response and responsibility confirmed I won’t be returning.
Soggiorno di 1 notte a maggio 2024
Risposta di Guest Service Team, il giorno 12 mag 2024
Thank you for taking the time to share your feedback with us. Your insights are incredibly valuable as we work to address these issues and prevent similar incidents from happening in the future. If there's anything more I can do to assist you or if you'd like to discuss your experience further, please don't hesitate to reach out. Your comfort and peace of mind is our top priorities.

2/10 Terribile

Taryn

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Terrible experience. Property is misleading and gave false advertising…. NO casino and outdated rooms. On top of that poor staff communication
Soggiorno di 3 notti a maggio 2024
Risposta di Reservations Team, il giorno 11 mag 2024
Dear Taryn,Thank you for bringing your experience to our attention. We're truly sorry to hear that your recent stay did not meet your expectations. Regarding the issues you faced with staff communication, we apologize for any inconvenience caused. Your feedback regarding the lack of a casino and outdated rooms is duly noted, and we're actively working to ensure that our online descriptions accurately reflect the current offerings and ambiance of our establishment. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.

6/10 Soddisfacente

David

Viaggio di gruppo
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Limited data
Soggiorno di 3 notti ad aprile 2024
Risposta di Reservations Team, il giorno 11 mag 2024
Dear David,Thank you for writing us. We apologize for the disappointment you experienced during your stay. Your feedback is important to us, and we're sorry to hear about the issues you encountered. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future

6/10 Soddisfacente

Alisa

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The staff was short on rags and towels and the front desk was very unorganized
Soggiorno di 2 notti ad aprile 2024

8/10 Buono

Gemma

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
If I had young children, I would have loved it since it clearly is for young ones. The place was clean and in good condition. The floor I was in did have noisy guests. One thing that stressed me out was the parking payment. The notice in the parking deck gave the impression I had to pay right away even before I went to the room. The way it was worded was misleading.
Soggiorno di 1 notte ad aprile 2024
Risposta di Reservations Team, il giorno 11 mag 2024
Dear Gemma,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our property clean and in good condition. We apologize for any inconvenience caused by noisy guests on your floor. Regarding the parking payment process, we apologize for any confusion or stress it may have caused. Your feedback about the wording of the notice is valuable, and we'll review it to ensure clarity for our future guests. Once again, thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future.

2/10 Terribile

Heydi

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 3 notti a maggio 2024
Risposta di Reservation Team, il giorno 16 mag 2024
Dear Heydi,We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences.

6/10 Soddisfacente

Robert

Had a great time
Soggiorno di 1 notte a maggio 2024
Risposta di Guest Service Team, il giorno 10 mag 2024
Thank you for staying with us at Showboat Resort Atlantic City and for sharing your comments. It is feedback like yours that helps us improve our hotel each day.We hope to have the pleasure of welcoming you back soon!

6/10 Soddisfacente

Jacqueline, Clinton

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Plenty of space and storage. The mattress on the sofa bed was not fit for dog to sleep on. The balcony was full of cigarette butts and bird poop. Not worth the money.
Soggiorno di 3 notti a maggio 2024
Risposta di Guest Service Team, il giorno 10 mag 2024
We're truly sorry for the disappointing experience you had during your stay. Your feedback means a lot to us, and we're working to address these issues immediately. Thank you for bringing them to our attention.

6/10 Soddisfacente

Andrew, Sarver

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia
The hotel itself is nice and definitely geared for kids which is what we were looking for. The arcade is great for kids, clean, and actually not too expensive. The Island waterpark that is attached was really nice. Very clean and well kept, a lot of life guards that were extremely attentive. If you are looking for a quick night or something short to take your kids this would be the place. Overall the room was relatively clean, not top notch but not awful. And our room had 2 queens with extra room for bags and a bassinet for our baby. The bathroom was large. The negatives are the parking garage is a good distance from the hotel, not easy when you are trying to bring bags for 3 kids and 2 adults to the room. It is extremely hard to find luggage carts. The staff is not extremely helpful. Restaurants in the hotel are below par. The pizza place in the restaurant has good pizza but not much else. The boardwalk is rough, especially for kids. The beach is awful. Lots of junk in the sand, i.e. broken pieces of wood, nails, screws. If you’re looking for a short stay for the arcade and waterpark I would recommend this hotel, but anything outside of that I would not.
Soggiorno di 3 notti a maggio 2024
Risposta di Guest Service Team, il giorno 9 mag 2024
Thank you for staying with us at Showboat Resort Atlantic City and for sharing your comments. It is feedback like yours that helps us improve our hotel each day.We hope to have the pleasure of welcoming you back soon!

2/10 Terribile

Lisa

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Our room was dirty, mold under hand rail in shower, bed looked lumpy, and furniture ancient and falling apart. Was very disappointed.
Soggiorno di 1 notte a maggio 2024
Risposta di Reservations Team, il giorno 9 mag 2024
Dear Lisa,Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your disappointing experience during your recent stay. Your comments regarding the cleanliness of the room, the condition of the furniture, and the presence of mold are concerning to us, and we apologize for falling short of your expectations

8/10 Buono

Mayumi

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Carpet needs cleaning
Soggiorno di 2 notti a maggio 2024
Risposta di Guest Service Team, il giorno 7 mag 2024
Thank you for sharing your feedback with us. We appreciate your honesty and apologize for any inconvenience caused by the condition of the carpet. Rest assured, we are taking immediate action to address this issue and ensure that our cleanliness standards are consistently met. Your input helps us improve, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.

2/10 Terribile

Gyanand

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I had the worst time at this property. The facilities were faulty - leaking bathroom and continuous noise all night including dirty bed linen.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Service Team, il giorno 7 mag 2024
I'm sincerely sorry for the distressing experience you had at our property. We're addressing these issues urgently to prevent recurrence. Your feedback is invaluable to us, and we hope to have the chance to restore your trust in us in the future.

6/10 Soddisfacente

Jonh

Viaggio con famiglia e bambini piccoli
Cuando llegué no estaba lista mi habitación
Soggiorno di 2 notti a maggio 2024
Risposta di Guest Service Team, il giorno 7 mag 2024
I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence.

4/10 Scarso

Geurys

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
First, when choosing the room I picked the ocean front room with balcony and somehow I ended up in oceanview (from the side) room but wasn't the worst part. We were really looking forward to using the Jacuzzi, however, when we turned on the turbine a lot of flaky dirt came out, the tub was filled with that; it was disgusting.
Soggiorno di 2 notti a maggio 2024
Risposta di Guest Service Team, il giorno 7 mag 2024
I'm truly sorry for the disappointment and discomfort you experienced during your stay. Your feedback regarding the room discrepancy and the cleanliness issue with the Jacuzzi is deeply concerning. We're taking immediate steps to address these issues to ensure they are resolved promptly. Your comments are invaluable to us, and we're committed to improving our service and facilities. We apologize for falling short of your expectations and hope to have the opportunity to make it up to you in the future.

6/10 Soddisfacente

isabella

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
the parking deck was disgusting, the rooms were dated and smelled like smoke. Also there was nothing to feel the kids that was open. will not return
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Service Team, il giorno 7 mag 2024
We're truly sorry to hear about your disappointing experience at our property. Your feedback regarding the parking deck, room condition, and lack of amenities for children is deeply concerning. Please know that we take your comments seriously, and we're taking immediate steps to address these issues to ensure they are resolved promptly. We apologize for falling short of your expectations

10/10 Eccellente

Walter

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Service Team, il giorno 7 mag 2024
It's incredibly heartwarming to receive such a glowing rating. look forward to welcome you again.

6/10 Soddisfacente

Sasha

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
Every food place they have is too expensive and they should have more places with food
Soggiorno di 1 notte a maggio 2024
Risposta di Guest Service Team, il giorno 6 mag 2024
Thank you for sharing your thoughts with us. We value your feedback and apologize for any inconvenience caused by the pricing of our food options. We constantly strive to offer a variety of dining experiences to cater to different preferences and budgets. Your comments will certainly be taken into consideration as we continue to improve our offerings. We hope to have the opportunity to welcome you back and provide a more satisfying experience in the future."

4/10 Scarso

Dillet

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This proty needs an updated. Very expensive to stay.You have to pay for everything. Took our daughter for part of her spring break to the water park. Stay at showboat and you have to pay for the parking. Water park, arcade all you have to for nothing is free. We stayed for four days. First we got there check in, went to the room. The room smell like smoke so i ask to change the room We got a different much better than then the first one. They didn't even come to the room too freshing it up. Its was very disappointed to stay there i wouldn't recommend it to anyone.
Soggiorno di 3 notti ad aprile 2024
Risposta di Guest Service Team, il giorno 6 mag 2024
Thank you for sharing your experience with us. We're truly sorry to hear that your stay did not meet your expectations. Your feedback regarding the pricing and additional charges, as well as the condition of your room, is concerning and will be addressed with our team to ensure such issues are rectified. Providing a comfortable and enjoyable stay is our top priority, and we apologize for falling short in this instance. We appreciate your honesty and hope to have the opportunity to welcome you back in the future, where we can demonstrate the improvements, we've made based on your feedback."

10/10 Eccellente

Marco

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everything is good
Soggiorno di 1 notte a maggio 2024
Risposta di Guest Service Team, il giorno 7 mag 2024
Thank you for staying with us at Showboat Resort Atlantic City and for sharing your kind comments & Excellent rating.

6/10 Soddisfacente

LINDA

Viaggio di coppia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
$25 for parking is outrageous. For that reason we won’t be returning
Soggiorno di 1 notte a maggio 2024
Risposta di Guest Service Team, il giorno 6 mag 2024
We're truly sorry to hear that the parking fees affected your experience negatively. We understand your concern and will certainly review our pricing policies to ensure they align with our guests' expectations. If there's anything else we can do to regain your trust and make your stay more enjoyable in the future,

2/10 Terribile

Virginia

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
So dirty
Soggiorno di 1 notte a maggio 2024

6/10 Soddisfacente

Bessie

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Service Team, il giorno 6 mag 2024
Thank you for taking the time to rate your experience with us. We appreciate your feedback and hope you enjoyed your stay. If there's anything specific, you'd like to share with us to help enhance your future visits, please feel free to reach out. We look forward to welcoming you back soon!"

10/10 Eccellente

Jeckson

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
To much of the marajuana smell.
Soggiorno di 2 notti a marzo 2024

10/10 Eccellente

Dagmar

Mi è piaciuto: Condizioni e dotazioni della struttura
Great stay
Soggiorno di 2 notti a maggio 2024
Risposta di Guest Service Team, il giorno 6 mag 2024
Thank you for taking the time to rate your experience with us. We're glad to see that you had a positive stay overall. If you have any specific feedback or suggestions for us, feel free to share. We hope to welcome you back again soon!

4/10 Scarso

Cordelia

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Double sinks were nice but the room phone didn’t have buttons and the TV remote didnt work. The cost for valet parking was way too high compared to other casinos.
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Service Team, il giorno 4 mag 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you appreciated the convenience of the double sinks in your room.However, we apologize for the issues you encountered with the room phone and TV remote. Providing functional amenities is important to us, and we regret any inconvenience these issues may have caused. We'll address these matters promptly with our maintenance team to ensure they are resolved and do not recur in the future.Regarding the cost of valet parking, we understand your concerns. We regularly review our pricing to ensure it aligns with the market and offers fair value to our guests. However, we appreciate your feedback on this matter, and we'll take it into consideration as we continue to evaluate our pricing structure.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay. If there's anything else we can assist you with, please don't hesitate to reach out.

8/10 Buono

Eduardo

Soggiorno di 1 notte a maggio 2024
Risposta di Guest Service Team, il giorno 6 mag 2024
Thank you for taking the time to rate your experience with us. We're glad to see that you had a positive stay overall. If you have any specific feedback or suggestions for us, feel free to share. We hope to welcome you back again soon!

10/10 Eccellente

Candice

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I love everything about it My kids loved it too we can't wait to see y'all soon enjoy
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Service Team, il giorno 4 mag 2024
We're thrilled to hear that you and your kids had such a fantastic time during your stay with us! Creating memorable experiences for our guests is what we're all about, and we can't wait to welcome you back soon. If there's anything specific, you'd like us to prepare for your next visit, just let us know. Until then, safe travels and see you soon!

8/10 Buono

Bettina

Mi è piaciuto: Pulizia
The best feature about this property is the indoor arcade & race track and the indoor water park (I was unable to experience unfortunately). Dining options are very limited and the staff at the one diner located inside were rude and uprofessional. Staff will see you waiting to be seen but won't approach you to inform you how long to wait or what you're waiting for.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Service Team, il giorno 3 mag 2024
I'm sorry to hear that your experience at the property was less than stellar. It's really disappointing when you're excited about amenities like the indoor arcade and water park, only to find out that they weren't fully available or accessible during your stay. And encountering rude and unprofessional staff can really put a damper on the whole experience. It's frustrating when you're left waiting without any communication or acknowledgment from the staff. Your feedback is valuable, though, and hopefully, it'll prompt them to make some positive changes to ensure a better experience for future guests.

10/10 Eccellente

Paloma del Carmen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
La estancia estuvo bien, solo una noche sin embargo encontramos detalles que hacen que no sea 5 estrellas. La habitación es grande pero nos dieron la planta 5 que apenas se ve el mar (vistas feas desde la ventana) cuando no estaba lleno el hotel y vimos que había muchas habitaciones en esa planta ocupadas, deberían hacer al revés empezar por las más altas. La luz de la entrada de la habitación no funcionaba aunque el resto si. Hay cafetera pero sin café solo dejan azúcar, lo cual no tiene mucho sentido. Resumen con un pelín de detalles mejorarían mucho la experiencia. El personal muy amable. Tampoco sé si pagaría un resort si vuelvo a atlantic city fuera de temporada, la parte de la playa del hotel estaba cerrada y dar al paseo es un plus pero quizás sobrevalorado. Desde la estación de tren hay un suttle gratis que te lleva y trae al hotel coincidiendo con los horarios del tren, muy recomendable. A los outlets hay que ir pronto porque cierran tipo 18-19. También queríamos visitar el faro pero no pudimos porque cierran martes y miércoles (recomendamos mirarlo antes). El faro está cerca del hotel caminando.
Soggiorno di 1 notte a maggio 2024
Risposta di Guest Service Team, il giorno 3 mag 2024
Thank you for sharing your feedback with us. We're glad to hear that overall, you had a good stay with us, albeit for just one night. We appreciate your detailed comments as they help us identify areas where we can improve.We apologize for any inconvenience regarding the room assignment and the view. We'll certainly take your suggestion into consideration and prioritize higher floors for better views whenever possible. We'll also address the issue with the light at the entrance and ensure that all room amenities are stocked appropriately for future guests.It's great to hear that you found our staff friendly and that you appreciated the convenience of the free shuttle service from the train station. We'll continue to prioritize excellent service and convenience for our guests.Regarding the beach part of the hotel being closed out of season, we apologize for any disappointment this may have caused. We'll look into ways to enhance the off-season experience for our guests, taking your feedback into account.Thank you for the tips about the outlets and the lighthouse. We'll make sure to provide this information to future guests to enhance their experience in Atlantic City.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. If you have any further feedback or suggestions, please don't hesitate to reach out.

2/10 Terribile

Yahaira

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
You can't reach the front desk, not enough towels, fridge wasn't working, broken dresser, floor was dirty, AC wasn't working, just to name a few. The hotel needs a whole makeover and more staff.
Soggiorno di 3 notti ad aprile 2024
Risposta di Guest Service Team, il giorno 2 mag 2024
I'm truly sorry to hear about your experience at our hotel. Your feedback is incredibly valuable to us, as it helps us understand where we're falling short and where we can improve. I understand how frustrating it must have been to encounter multiple issues during your stay, and I want to sincerely apologize for the inconvenience and discomfort you experienced. Please know that we take your concerns very seriously, and we are already working diligently to address each of the issues you've mentioned. Our goal is to provide every guest with a pleasant and hassle-free stay, and we regret that we fell short of that goal during your visit. If there's anything else we can do to make things right for you, please don't hesitate to let us know. We truly appreciate your patience and understanding, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.

10/10 Eccellente

Marcia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The kids enjoyed the water park immensely. The roller skating rink and the indoor miniature golf was an added bonus to our stay. I did wish there was a mini conversion or eatery in the lobby for late night snacks, coffee , etc...I didn't want to use the vending machine.
Soggiorno di 2 notti ad aprile 2024
Risposta di Showboat Atlantic City, il giorno 1 mag 2024
Dear Marcia,Thank you for staying with us at Showboat Resort Atlantic City and for sharing your comments. It's wonderful to hear that despite some drawbacks, your family enjoyed the amenities the hotel had to offer, especially the water park, roller skating rink, and indoor miniature golf! These activities must have provided plenty of entertainment and fun memories for everyone.Having a convenient option for late-night snacks, coffee, or other essentials would definitely enhance the overall guest experience. It might be worth suggesting this to us as a potential improvement. Many guests appreciate having easy access to such amenities, especially when traveling with children or during late-night hours. We hope to have the pleasure of welcoming you back soon!

6/10 Soddisfacente

Nikolaj, Hamilton

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
It’s a decent place, kind of outdated. The food options are terrible, even on the weekends.
Soggiorno di 1 notte ad aprile 2024
Risposta di Showboat Atlantic City, il giorno 1 mag 2024
Dear Nikolaj,Thank you for staying with us at Showboat Resort Atlantic City and for sharing your comments. It is feedback like yours that helps us improve our hotel each day. especially in terms of updating its facilities and offering better food options. Outdated facilities and limited dining choices can definitely detract from the overall guest experience. We hope to have the pleasure of welcoming you back soon!