Privilege, Camera doppia, 1 letto matrimoniale, vista mare | Una cassaforte in camera, una scrivania, ferro/asse da stiro

Recensioni per Mercure Ayr Hotel

3 out of 5
Mercure Ayr Hotel
Dalblair Road, Ayr, Scotland

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 169 su 538 recensioni" "
Valutazione di 8 - Buono. 190 su 538 recensioni" "
Valutazione di 6 - Soddisfacente. 99 su 538 recensioni" "
Valutazione di 4 - Scarso. 52 su 538 recensioni" "
Valutazione di 2 - Terribile. 28 su 538 recensioni" "

7,8/10

Pulizia

8,4/10

Personale e servizio

8,0/10

Servizi

7,0/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

CAROLINE

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice clean hotel friendly staff
Soggiorno di 1 notte a marzo 2024
Risposta di lindsay, il giorno 4 apr 2024
Dear Caroline,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.Kind Regards

6/10 Soddisfacente

Alan

The hotel was ok rooms were a good size , clean
Soggiorno di 1 notte a marzo 2024
Risposta di lindsay, il giorno 30 mar 2024
Dear Alan,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Kind Regards

10/10 Eccellente

James

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent staff nothing was a bother we just had breakfast which was fine
Soggiorno di 1 notte a marzo 2024
Risposta di lindsay, il giorno 3 mar 2024
Dear James,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.Kind Regards

10/10 Eccellente

James

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We travelled from Fife by bus and the hotel is 5 mins from the bus station. It is also close to the town centre and all its amenities. The hotel may be tired in places but is good value and is run by professional staff
Soggiorno di 1 notte a marzo 2024
Risposta di lindsay, il giorno 2 mar 2024
Dear James,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.Kind Regards

10/10 Eccellente

Lorraine

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
All good
Soggiorno di 1 notte a febbraio 2024
Risposta di lindsay, il giorno 26 feb 2024
Dear Lorraine,Thank you for your comments. We really appreciate you taking the time to write about your experience. We are very lucky to have such great team members here at Mercure Ayr who all care passionately about providing fabulous service to our guests.We hope to welcome you again in the future.Kind regards.

10/10 Eccellente

Victoria

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 3 notti a febbraio 2024
Risposta di lindsay, il giorno 8 feb 2024
Dear Victoria,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.Kind Regards

10/10 Eccellente

Irene

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Lovely room, warm and cosy
Soggiorno di 1 notte a gennaio 2024
Risposta di lindsay, il giorno 31 gen 2024
Dear Irene,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.Kind Regards

10/10 Eccellente

Dale

Soggiorno di 1 notte a gennaio 2024
Risposta di lindsay, il giorno 25 gen 2024
Dear Dean,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.Kind Regards

8/10 Buono

David

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Well located hotel
Well located hotel and as we were on the 5th floor looking onto the sea the view was amazing. The welcome from the staff was excellent and the checking in was quick and efficient. The room was very spacious and clean but overall the furniture does need an update. The bed was very comfortable however. No plug or usb sockets by the bed which was strange. A good standard hotel for the price paid, the staff makes the difference.
Soggiorno di 1 notte a gennaio 2024
Risposta di lindsay, il giorno 19 gen 2024
Dear David,Thank you for your comments. We really appreciate you taking the time to write about your experience. We are very lucky to have such great team members here at Mercure Ayr who all care passionately about providing fabulous service to our guests.We hope to welcome you again in the future.Kind regards.

8/10 Buono

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was warm and comfortable
Soggiorno di 2 notti a gennaio 2024
Risposta di lindsay, il giorno 10 gen 2024
Dear John,Thank you sincerely for this wonderful review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr. Im truly sorry that on this occasion the swimming pool was closed for some needed upgrades.Kind regards.

8/10 Buono

Katrina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di lindsay, il giorno 23 dic 2023
Dear Guest,Thank you sincerely for this wonderful review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr. Im truly sorry that on this occasion the swimming pool was closed for some needed upgrades.Kind regards.

10/10 Eccellente

Ann marie

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Fab stay
Great stay, staff very friendly and helpful.
Soggiorno di 3 notti a dicembre 2023
Risposta di lindsay, il giorno 21 dic 2023
Dear Ann,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.Kind Regards

8/10 Buono

lilian

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lils
Everyone at the Mercure are great from the manager to the cleaner can't do enough for you very helpful all the time. The room was good but cold not enough heat for a large room the pillows were not great the ones that were ment to be soft were quite hard time to renew the pillows, also for a premium room a king size bed would have been better. Had dinner in the hotel one night which was good but a bit expensive. Also really dissapointing the the leisure area is still not available one of the main reasons that we go to the mercure.
Soggiorno di 2 notti a dicembre 2023
Risposta di gordon, il giorno 12 dic 2023
Dear lilian, Thank you for taking the time to review your stay at Mercure Ayr Hotel. We are delighted to hear that you found our staff helpful and attentive during your stay. We sincerely apologize for the coldness of your room and that the pillows did not provide adequate comfort for a restful sleep. Here at Mercure Ayr Hotel, we strive to create an ideal home away from home experience for all our guests and we regret coming short in your case. We are sorry to hear that you found the dinner a bit pricey but we continuously refine our services to better serve the preferences of our guests like yourself. We hope you will be able to give us another chance when leisure area is available again so that you can enjoy all the amenities we have on offer. Thank you for your feedback and we look forward to welcoming you back soon!

10/10 Eccellente

BRYDON

Soggiorno di 1 notte a ottobre 2023
Risposta di gordon, il giorno 12 dic 2023
Dear Guest,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in AyrKind Regards

10/10 Eccellente

S

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2023
Risposta di gordon, il giorno 14 nov 2023
Dear Guest,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lovely hotel
Lovely stay! got upgraded to a superior room which was lovely. Welcoming reception from the gentleman that was working there in the early hours as we stayed here after flying back from spain, he was super helpful and couldn’t do enough for us. Overall 5*
Soggiorno di 1 notte a ottobre 2023
Risposta di lindsay, il giorno 23 ott 2023
Thank you for your wonderful review. We appreciate your kind words about the gentleman at reception and are delighted that you were upgraded to a superior room. It's great to know you had a lovely stay with us here at Mercure Ayr Hotel and we hope you will continue to make us your favoured accommodation choice in the future

6/10 Soddisfacente

Julie

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Found the hotel average and expected more to reflect on the price. Walking to the room the corridors smelt damp and musty, thankfully the room didnt which was a releif. The room was clean however the bathroom could do with an update and attention to detail was needed outside the bedroom window as clothing and cigarette ends were a bit of an eyesore. The staff were friendly, helpful and well presented. We chose to eat dinner in the restaurant and thoroughly enjoyed that and the breakfast the next morning. We were subjected to loud dance music in the afternoon coming from the surrounging area of the hotel and i undersatnd this was something outwith the hotels control but later in the evening the music from the event in the hotel was pretty loud in the room. We did eventually fall asleep and found the beds extremely comforable.
Soggiorno di 1 notte a ottobre 2023
Risposta di gordon, il giorno 9 ott 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Kind regards

8/10 Buono

M

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Disappointing Room
My wife and I were in separate rooms, both meant to be doubles. There was not really enough space for the double bed hence not much room for anything else and it was right against the wall on one side. No bedside table, not much of a dressing table just a rectangular slab. Not enough storage space. No grab rail in the bathroom and not very good lighting in the bathroom. Certainly not an ideal room for two!
Soggiorno di 3 notti a settembre 2023
Risposta di gordon, il giorno 3 ott 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Kind regards

8/10 Buono

Alexander

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Visit to Ayr
Although we were disappointed that the pool was closed this didn’t effect our stay at Mercure Ayr Hotel. We were impressed with the size of the room with a great sea view. Beds were very comfy. Tea and Coffee were available in the room. The staff were welcoming and friendly especially Gordon at the front desk. Breakfast was good lots to choose from. Hotel is within walking distance from shops and restaurants. Would highly recommend
Soggiorno di 3 notti a settembre 2023
Risposta di gordon, il giorno 18 set 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Kind regards

8/10 Buono

Trevor

Soggiorno di 1 notte ad agosto 2023
Risposta di gordon, il giorno 4 set 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.

10/10 Eccellente

James

Location great
Soggiorno di 1 notte ad agosto 2023
Risposta di gordon, il giorno 30 ago 2023
Dear Guest,Thank you for your comments. We really appreciate you taking the time to write about your experience. We are very lucky to have such great team members here at Mercure Ayr who all care passionately about providing fabulous service to our guests.We hope to welcome you again in the future.Kind regards.

10/10 Eccellente

Harry

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di gordon, il giorno 21 ago 2023
Dear Guest,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.

4/10 Scarso

Scott

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad agosto 2023
Risposta di gordon, il giorno 18 ago 2023
dear guest thank you for your response

10/10 Eccellente

Minehiko

Soggiorno di 1 notte ad agosto 2023
Risposta di gordon, il giorno 9 ago 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.

6/10 Soddisfacente

Lisa

Soggiorno di 2 notti a luglio 2023
Risposta di gordon, il giorno 2 ago 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.

6/10 Soddisfacente

Sam

Viaggio di lavoro
Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Disappointing stay - carpet stains, no fridge and wooden surround not intact. Everything looked a little bit tired.
Soggiorno di 3 notti a luglio 2023
Risposta di gordon, il giorno 2 ago 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.

4/10 Scarso

Amanda

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a luglio 2023
Risposta di gordon, il giorno 31 lug 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Kind RegardsGordon Baillie

10/10 Eccellente

Douglas

Soggiorno di 5 notti a luglio 2023
Risposta di gordon, il giorno 30 lug 2023
Dear Guest,What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We do hope to see you again on your next visit to Ayr.Kind regards.Guest Services Manager

6/10 Soddisfacente

Dan

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Premium pricing for a very worn hotel. Noisy , ugly building, needs and overhaul.
Soggiorno di 1 notte a luglio 2023
Risposta di gordon, il giorno 22 lug 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Kind Regards

10/10 Eccellente

Liz

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a luglio 2023
Risposta di gordon, il giorno 19 lug 2023
Dear Guest,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.

8/10 Buono

Harry

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 3 notti a luglio 2023
Risposta di gordon, il giorno 14 lug 2023
Dear Guest,Thank you sincerely for this wonderful review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.

8/10 Buono

David

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a luglio 2023
Risposta di gordon, il giorno 13 lug 2023
Dear Guest,Thank you for your comments. We really appreciate you taking the time to write about your experience. We certainly hope to look forward to welcoming you on your next visit to Ayr.Kind regards.

8/10 Buono

Louisa

Viaggio di coppia
Mi è piaciuto: Personale e servizio
We had a lovely weekend at this hotel Staff were friendly and helpful. The Hotel was very centrally located for getting out and about,but could do with a freshen up and a few touch ups hear and there. Just a little tired in some areas,The breakfast was good.
Soggiorno di 3 notti a luglio 2023
Risposta di gordon, il giorno 11 lug 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.

10/10 Eccellente

Joseph

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Surprised
It was a great holiday the upgrade my partner asked for and got was a great surprise as it was my birthday great holiday and a great pleasure to be at the Mercure
Soggiorno di 4 notti a giugno 2023
Risposta di gordon, il giorno 19 giu 2023
Dear Guest,What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We do hope to see you again on your next visit to Ayr.Kind regards.Gordon BaillieGuest Services Manager

2/10 Terribile

Craig

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Awful value for money
The room didn't have air con as advertised. White curtains, so was wide awake at 4am. Zero sleep, would not return.
Soggiorno di 1 notte a giugno 2023
Risposta di gordon, il giorno 17 giu 2023
dear guest thank you for taking the time to tell us about your stay unfortunately we do not advertise that our rooms have air conditioning on any of our websites we also have black out curtains in all our bedrooms i have asked the team to look into this kind regards

6/10 Soddisfacente

Lilian

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Lil's review
I have stayed at the mercure many times but found that it was not as good as before. The bed was very hard and the pillows were of inferior quality 2 of the lights in the room did not work but my bad I did not report it. The location is great and the staff are very friendly and helpful. Swimming pool and health suite still closed after more than a year this is not good enough this was one of the main reasons that we have stayed here in the past, also no air con in the rooms. This hotel is far too expensive for what you get.
Soggiorno di 2 notti a giugno 2023
Risposta di gordon, il giorno 14 giu 2023
Dear Guest,Thank you for taking the time to tell us about your stay, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. I will share your comments with our team, I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. We are in the middle of a soft refurbishment of the hotel at the moment and hope you will give us the chance to redeem ourselves when this is done.Kind regards

10/10 Eccellente

PHILIP

Soggiorno di 1 notte a maggio 2023
Risposta di gordon, il giorno 15 giu 2023
Dear Guest,What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We do hope to see you again on your next visit to Ayr.Kind regards.Guest Services Manager

10/10 Eccellente

Lesley

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte ad aprile 2023
Risposta di gordon, il giorno 11 mag 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.Kind Regards Gordon Baillie

8/10 Buono

Charlotte

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Friendly people. Amenities could be improved.
Soggiorno di 3 notti ad aprile 2023
Risposta di gordon, il giorno 26 apr 2023
Dear Guest,Thank you for taking the time to tell us about your stay, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. I will share your comments with our team, I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. We are in the middle of a soft refurbishment of the hotel at the moment and hope you will give us the chance to redeem ourselves when this is done.Kind regardsGordon Baillie

6/10 Soddisfacente

david

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
OK
I give My review an "OK" because that is what it was. Good location, attentive and friendly staff. average food. But, C' mon Mercure, the place needs an uplift, the whole hotel is very tired and for the price I paid I would have expected better.
Soggiorno di 2 notti ad aprile 2023
Risposta di gordon, il giorno 26 apr 2023
Dear Guest,Thank you for taking the time to tell us about your stay, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. I will share your comments with our team, I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. We are in the middle of a soft refurbishment of the hotel at the moment and hope you will give us the chance to redeem ourselves when this is done.Kind regardsGordon Baillie

8/10 Buono

Jordan

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
ideal for a solo stop
Great Location, easy to navigate from the hotel. great service and even got an upgraded room. Decor a little tired.
Soggiorno di 1 notte ad aprile 2023
Risposta di Gordon , il giorno 16 apr 2023
Dear Guest,What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We do hope to see you again on your next visit to Ayr.Kind regards.Gordon BaillieGuest Services Manager

6/10 Soddisfacente

Bruce

Mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 1 notte ad aprile 2023
Risposta di Gordon , il giorno 10 apr 2023
Dear Guest,What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We do hope to see you again on your next visit to Ayr.Kind regards.Guest Services Manager

10/10 Eccellente

IAN

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
2 night stay
Stayed for 2nights, check in was fast and the receptionist was lovely. From check in till we left the staff were all very helpful and nothing was too much bother. Breakfast was varied and plenty, dinner at night was also enjoyable. Will probably return in a couple of months for another stay for a wedding. Thanks to all staff.
Soggiorno di 2 notti a marzo 2023
Risposta di Gordon , il giorno 5 apr 2023
Dear Guest,What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We do hope to see you again on your next visit to Ayr.Kind regards.Guest Services Manager

8/10 Buono

Ann

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Love staying at Mercure Ayr, very central, clean and helpful staff, only grip is the doors when people go in and out of the rooms they bang something terrible.
Soggiorno di 3 notti a marzo 2023
Risposta di Gordon , il giorno 22 mar 2023
Dear Guest,Thank you for your comments. We really appreciate you taking the time to write about your experience. We are very lucky to have such great team members here at Mercure Ayr who all care passionately about providing fabulous service to our guests.We hope to welcome you again in the future.Kind regards.Guest Services ManagerGordon Baillie

8/10 Buono

Evgeny

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Honest brutalist style and a nice view!
Soggiorno di 1 notte a marzo 2023
Risposta di Gordon , il giorno 22 mar 2023
Dear Guest,Thank you for your comments. We really appreciate you taking the time to write about your experience. We are very lucky to have such great team members here at Mercure Ayr who all care passionately about providing fabulous service to our guests.We hope to welcome you again in the future.Kind regards.Guest Services ManagerGordon Baillie

10/10 Eccellente

Mary

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Pleased with all of the accommodation and no other complaints
Soggiorno di 2 notti a febbraio 2023
Risposta di Gordon , il giorno 21 feb 2023
Dear Guest,What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We do hope to see you again on your next visit to Ayr.Kind regards.

8/10 Buono

Margaret

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Staff great hotel a little tired looking could do with being freshened up - doors needed painted .
Soggiorno di 2 notti a febbraio 2023
Risposta di Gordon , il giorno 21 feb 2023
Dear Guest,Thank you for taking the time to tell us about your stay, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. I will share your comments with our team, I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. We are in the middle of a soft refurbishment of the hotel at the moment and hope you will give us the chance to redeem ourselves when this is done.Kind regards

8/10 Buono

Graham

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice clean hotel, convenient for town centre and food in restaurant was good. Only grumble was pillows are not very comfortable.
Soggiorno di 1 notte a febbraio 2023
Risposta di Gordon , il giorno 13 feb 2023
Dear Guest,What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We do hope to see you again on your next visit to Ayr.Kind regards.Guest Services Manager

2/10 Terribile

emma

Soggiorno di 1 notte a gennaio 2023
Risposta di Gordon , il giorno 9 feb 2023
Dear Guest,Thank you for taking the time to tell us about your stay, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies.

10/10 Eccellente

Frank

Soggiorno di 1 notte a dicembre 2022
Risposta di Gordon , il giorno 31 dic 2022
Dear Guest,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.