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Recensioni per Fairmont Baku - Flame Towers

5 out of 5
Fairmont Baku - Flame Towers
1a Mehdi Huseyn Str, Sebail District, Flame Towers, Baku

Recensioni

9,0

Meraviglioso

Valutazione di 10 - Eccellente. 29 su 44 recensioni" "
Valutazione di 8 - Buono. 8 su 44 recensioni" "
Valutazione di 6 - Soddisfacente. 5 su 44 recensioni" "
Valutazione di 4 - Scarso. 1 su 44 recensioni" "
Valutazione di 2 - Terribile. 1 su 44 recensioni" "

9,0/10

Pulizia

8,6/10

Personale e servizio

9,0/10

Servizi

9,0/10

Condizioni e dotazioni della struttura

9,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Jaemin

Soggiorno di 2 notti a novembre 2023
Risposta di Tarlan Niyazova, il giorno 11 dic 2023
Dear Mr. Jae Min,We very much appreciate your review regarding your stay at Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tarlan NiyazovaFront Office Manager

8/10 Buono

Rebecca

Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Great hotel but lagging simple procedures.
Check in was easy and welcoming. However, the keycard did not work and I called reception and then I had to go back downstairs for them to actually register the keycard. The facilities were good with a nice and spacious gym and pool with a refreshing water machine to drink at your disposal. There are plenty of coffee shops and restaurants in this hotel but not much around the area. The most disappointing thing would have had to have been the breakfast service. I ordered room service and altogether it had taken an hour and a half to arrive with all of the items. First, it was delayed, I guess due to high demand, but then a lot of the items were missing which they failed to tell me about. I had to call again and remind them that they had forgotten items (bread basket, pastries, mushrooms, fresh fruit and muesli) they came back with bread and pastries and the guy on the phone said they had ran out of muesli (not even a replacement or an apology) still no fruit and mushrooms so I gave up. The second part was that the room was not cleaned properly and had lots of finger prints and cup marks (considering it's supposed to be a 5 star hotel). The actual hotel is nice with amazing facilities and options but the staff could be a bit more noticeable with orders and simple hotel procedures. I was a little disappointed given the price to stay there.
Soggiorno di 1 notte a settembre 2023
Risposta di Tarlan Niyazova, il giorno 10 ott 2023
Dear Ms. Rebecca,Thank you for taking the time to tell us about your experience at Fairmont Baku - Flame Towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tarlan Niyazova Front Office Manager

10/10 Eccellente

John-Christopher

Soggiorno di 3 notti a settembre 2023
Risposta di Tarlan Niyazova, il giorno 11 dic 2023
Dear Mr. John-Christopher,We very much appreciate your review regarding your stay at Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tarlan NiyazovaFront Office Manager

8/10 Buono

Zamir

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Nice experience
Roon is big and very convenient. Sadly, we had a rear city view which spoiled our experience. For 3 days in a raw we had to call service center to ask for hands towels which were missing from an unknown reason. Relatively nor far from the old city if you use the near by monorail.
Soggiorno di 6 notti a settembre 2023
Risposta di Tarlan Niyazova, il giorno 10 ott 2023
Dear Mr. Zamir Segev,Thank you for taking the time to tell us about your experience at Fairmont Baku - Flame Towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tarlan Niyazova Front Office Manager

10/10 Eccellente

Bhupendra

Soggiorno di 1 notte a settembre 2023
Risposta di Tarlan Niyazova, il giorno 28 set 2023
Dear Mr. Bhupendra,We very much appreciate your comments regarding your stay at Fairmont Baku - Flame Towers. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tarlan NiyazovaFront Office Manager

10/10 Eccellente

Tomas, PRAGUE

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
we missed the service at the pool and a richer breakfast
Soggiorno di 3 notti ad agosto 2023
Risposta di Tarlan Niyazova, il giorno 29 ago 2023
Dear Mr. Tomas,Thank you for the review of our hotel.We hope to welcome you back to our property soon.Sincerely,Tarlan NiyazovaFront Office Manager

4/10 Scarso

Viaggiatore verificato

Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Soggiorno di 3 notti ad agosto 2023
Risposta di Tarlan Niyazova, il giorno 23 ago 2023
Dear Guest,Thank you for the review of our hotel.Kindly be informed that it would be much appreciated if you could share any detail related to your experience at our property as in this case with no full name or stay details are indicated.Sincerely,Tarlan NiyazovaFront Office Manager

6/10 Soddisfacente

ASHISH

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
The location is excellent. Limited food choices for vegetarian Indians. Considering the number of Indian tourists going to Baku and also staying in Fairmont Hotel, an Indian chef should be there to plan the menu. The dining room staff needs more training to handle guests and volume. Most servers usually run around without any proper plan. I think they were college graduates as they lacked professional approach. In the morning the breakfast area used to be a chaos due to responsibilities not clearly assigned. The room used to get serviced by 5 pm next day. Also, the hotel is very frugal in providing water bottles, tea, etc in the room.
Soggiorno di 4 notti ad agosto 2023
Risposta di Tarlan Niyazova, il giorno 28 set 2023
Dear Mr. Ashish,Thank you for taking the time to tell us about your experience at Fairmont Baku - Flame Towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Tarlan NiyazovaFront Office Manager

6/10 Soddisfacente

Viaggiatore verificato

No fridge or mini bar in the room No toilet utensils
Soggiorno di 5 notti ad agosto 2023
Risposta di Tarlan Niyazova, il giorno 21 ago 2023
Dear Guest,Thank you for taking the time to tell us about your experience at Fairmont Baku - Flame Towers.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Tarlan NiyazovaFront Office Manager

2/10 Terribile

Yakov

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
This hotel is a disgrace to the wonderful city of Baku. You are only paying for the view of the beautiful city from the room, but the hotel itself is terrible, with service at the level of cheap motels in residential areas. They didn't even want to unlock our refrigerator and required a deposit, even though the room cost about $500 for one day. By the way, the $200 deposit was never returned; it's been 2 months. I don't recommend ever staying in this dump.
Risposta di Tarlan Niyazova, il giorno 21 ago 2023
Dear Mr. Yakov,Thank you for taking the time to tell us about your experience at Fairmont Baku - Flame Towers.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Tarlan NiyazovaFront Office Manager

6/10 Soddisfacente

Meshaal

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e servizi
Bad
Soggiorno di 7 notti a luglio 2023
Risposta di Tarlan Niyazova, il giorno 31 lug 2023
Dear Mr. Meshaal,We very much appreciate your feedback regarding your stay at Fairmont Baku - Flame Towers. Thank you for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Tarlan NiyazovaFront Office Manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2023
Risposta di Tarlan Niyazova, il giorno 27 lug 2023
Dear Guest,Thank you for the great review of our hotel.We hope your next experience will be as pleasant as the previous one.Sincerely,Tarlan NiyazovaFront Office Manager

10/10 Eccellente

PAUL, Manchester

Soggiorno di 1 notte a luglio 2023
Risposta di Tarlan Niyazova, il giorno 31 lug 2023
Dear Mr. Paul,We very much appreciate your feedback regarding your stay at Fairmont Baku - Flame Towers. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tarlan NiyazovaFront Office Manager

10/10 Eccellente

sedat

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a luglio 2023
Risposta di Tarlan Niyazova, il giorno 19 lug 2023
Dear Mr. SedatThank you for the great review of our hotel!We are delighted that you enjoyed your stay and hope your next visit will be as pleasant as the previous one.Sincerely,Tarlan NiyazovaFront Office Manager

8/10 Buono

Pedro Alberto Plaza

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Lo mejor es que se encuentra en las icónicas flame towers, el mantenimiento de las instalaciones se encuentra descuidado.
Soggiorno di 3 notti ad aprile 2023
Risposta di Tarlan Niyazova, il giorno 10 mag 2023
Dear Mr. Plaza Gonzales,We very much appreciate your comments regarding your stay at Fairmont Baku Flame Towers.Thank you for sharing your feedback and we hope your next visit will be more pleasant than the previous one.Sincerely,Tarlan NiyazovaFront Office Manager

10/10 Eccellente

JANOS, Budapest

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
THE BREAKFAST IS DELICIOUS AND WITH A PLENTY OF VARIETY, BUT RELATIVELY EXPENSIVE. the funicular is a good option for the seaside promenade
Soggiorno di 3 notti ad aprile 2023
Risposta di Tarlan Niyazova, il giorno 2 mag 2023
Dear Mr. Janos, We would like to thank you for taking the time to write your feedback regarding your stay at Fairmont Baku Flame Towers. We are delighted that you enjoyed your stay and hope to welcome you back soon.Sincerely, Tarlan Niyazova Front Office Manager

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti ad aprile 2023
Risposta di Tarlan Niyazova, il giorno 17 apr 2023
Dear Guest,Thank you for the review of our hotel.Sincerely,Tarlan NiyazovaFront Office Manager

10/10 Eccellente

ALONA

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing hotel! Best staff!!!!! Spotless clean!! Amazing location!! Thank you!!! ❤️
Soggiorno di 9 notti ad aprile 2023
Risposta di Tarlan Niyazova, il giorno 17 apr 2023
Dear Ms. Alona,Thank you for the great review of our hotel.We are delighted that you enjoyed your stay and hope to see you again soon.Sincerely,Tarlan NiyazovaFront Office Manager

10/10 Eccellente

Bjorg

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Godt hotell
Vi fikk oppgradering fra city view til sea view fordi jeg ba om det. Superhyggelig betjening, spesielt i frokostsalen, men veldig hyggelig ellers også. Rommet var stort nok, men neppe 50 kvm. Veldig gode senger. Hørte ingen støy fra naborom.
Soggiorno di 10 notti a marzo 2023
Risposta di Tarlan Niyazova, il giorno 15 mar 2023
Dear Mr. Bjorg,Thank you for the great review of our hotel!We hope to welcome you soon at our hotel.Sincerely,Tarlan NiyazovaFront Office Manager

10/10 Eccellente

Anders

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fantastisk hotell. Nydelig mat, god service, fine faiclititer. litt lite badebasseng, min venn Olav var ikke fornøyd med massasjen han fikk på spaet og hadde vondt i ryggen etter massajse. jeg var medium fornøyd med massasjen jeg fikk.Kebab tilgjenglig på roomservice var av ypperste ypperste klasse.
Soggiorno di 2 notti a dicembre 2022
Risposta di Tarlan Niyazova, il giorno 15 dic 2022
Dear Mr. Hagestande,We very much appreciate your comments regarding your stay at Fairmont Baku - Flame Towers. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that yours and Mr. Olav's next visit will be more pleasant.Sincerely,Tarlan NiyazovaFront Office Manager

8/10 Buono

James

Soggiorno di 4 notti a novembre 2022

10/10 Eccellente

JARRID

Soggiorno di 5 notti a novembre 2022

10/10 Eccellente

Evgeny, Moscow

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was excellent My Expedia status was recognized, I’ve got early check in and my room was upgraded. Great view from the room.
Soggiorno di 1 notte a ottobre 2022
Risposta di Tarlan Niyazova, il giorno 31 ott 2022
Dear Mr. Evgeny,Thank you for the great review of our hotel.We are glad that you enjoyed your recent stay with us, and we hope to welcome you back very soon.Sincerely,Tarlan NiyazovaFront Office Manager

8/10 Buono

VIVEK

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Breakfast needs improvement
Hotel is very good but the morning breakfast was less than average.
Soggiorno di 2 notti a ottobre 2022
Risposta di Tarlan Niyazova, il giorno 17 ott 2022
Dear Mr. Vivek, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again soon. Sincerely, Tarlan Niyazova Front Office Manager

10/10 Eccellente

Khalid

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great Hotel, spacious room
Soggiorno di 1 notte a settembre 2022
Risposta di Tarlan Niyazova, il giorno 26 set 2022
Dear Mr. Khalid,We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. Thank you for sharing your experience, and we hope your next visit will be as pleasant.Best Regards, Tarlan NiyazovaFront Office Manager

10/10 Eccellente

Pedro

Soggiorno di 1 notte a settembre 2022
Risposta di Tarlan Niyazova, il giorno 5 gen 2023
Dear Mr. Pedro,We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. Thank you for sharing your experience, and we hope your next visit will be as pleasant.Best Regards, Tarlan NiyazovaFront Office Manager

10/10 Eccellente

Pedro

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel with amazing views. The room was spacious and modern, and the views over Baku bay were worth every penny!!! Excellent.
Soggiorno di 2 notti a settembre 2022
Risposta di Tarlan Niyazova, il giorno 26 set 2022
Dear Mr. Pedro,We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. Thank you for sharing your experience, and we hope your next visit will be as pleasant.Best Regards, Tarlan NiyazovaFront Office Manager

10/10 Eccellente

Stephen, Bury

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Exceptional in every way
Soggiorno di 7 notti a settembre 2022
Risposta di Tarlan Niyazova, il giorno 26 set 2022
Dear Mr. Stephen,We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. Thank you for sharing your experience, and we hope your next visit will be as pleasant.Best Regards, Tarlan NiyazovaFront Office Manager

10/10 Eccellente

Klaudia

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice hotel with convenient location and great view on the Baku city - the staff is friendly and helpful.
Soggiorno di 3 notti ad agosto 2022
Risposta di Gunay Suleymanli Guest Relations Supervisor, il giorno 22 ago 2022
Dear Klaudia, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunay Suleymanli Guest Relations Supervisor

10/10 Eccellente

Morten Enger

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a luglio 2022
Risposta di Gunay Suleymanli Guest Relations Supervisor, il giorno 15 ago 2022
Dear Morten Enger, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunay Suleymanli Guest Relations Supervisor

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
5 star hardware! 5 star service!
Good location. Iconic landmark. Gold status recognised, free room upgraded and late check out.
Soggiorno di 1 notte a luglio 2022
Risposta di Gunay Suleymanli Guest Relations Supervisor, il giorno 15 ago 2022
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunay Suleymanli Guest Relations Supervisor

6/10 Soddisfacente

Jabor

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Good view Dirty sheets, dirty toilets
Soggiorno di 4 notti a giugno 2022
Risposta di Gunay Suleymanli Guest Relations Supervisor, il giorno 3 lug 2022
Dear Mr. Jabor, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunay Suleymanli Guest Relations Supervisor

10/10 Eccellente

Eyad

Soggiorno di 4 notti a giugno 2022
Risposta di Gunay Suleymanli Guest Relations Supervisor, il giorno 28 giu 2022
Dear Mr Eyad, We much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your comments. Best Regards, Gunay Suleymanli Guest Relations Supervisor

10/10 Eccellente

Ali

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 7 notti a maggio 2022
Risposta di Gunay Suleymanli Guest Relations Supervisor, il giorno 26 mag 2022
Dear Mr. Ali, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Gunay Suleymanli Guest Relations Supervisor

10/10 Eccellente

Sara

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wonderful hotel!
Soggiorno di 2 notti a novembre 2021
Risposta di Gunay Suleymanli Guest Relations Supervisor, il giorno 26 mag 2022
Dear Ms. Sara, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Gunay Suleymanli Guest Relations Supervisor

10/10 Eccellente

Leone, City island

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had an absolutely fantastic stay here at the Fairmont Baku hotel. Incredible staff.They do everything to make you happy. The hotel is beautiful, extremely conveniently located with all the amenities one can think of. The rooms are incredibly large with breathtaking views of the city or the sea. Everything here is 1st class.
Soggiorno di 3 notti a marzo 2022
Risposta di Anar Osmanov, il giorno 8 apr 2022
Dear Leone, we very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anar Osmanov Front Office Manager

10/10 Eccellente

Ehab

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2022
Risposta di Gunay Allahverdiyeva Guest Relations Supervisor, il giorno 26 feb 2022
Dear Mr Ehab, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Best Regards, Gunay Allahverdiyeva Guest Relations Supervisor

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a gennaio 2022
Risposta di Gunay Allahverdiyeva Guest Relations Supervisor, il giorno 6 feb 2022
Dear Valued Guest, Thank you for sharing your experience with Fairmont Baku - Flame Towers! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Best Regards, Gunay Allahverdiyeva Guest Relations Supervisor

10/10 Eccellente

Furkan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Die Mitarbeiter sind sehr nett. Das Essen generell ist super. Die Zimmer sind riesig. Gerne wieder!
Soggiorno di 3 notti a dicembre 2021
Risposta di Gunay Allahverdiyeva Guest Relations Supervisor, il giorno 31 dic 2021
Dear Mr. Furkan, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunay Allahverdiyeva Guest Relations Supervisor

8/10 Buono

Manuel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing staff at Kamran was our waiter every night and he was just out of this world with the level of service he provide. As well the team of the front desk and phone very cordial and helpful, my room lights were turning on by themselves however just made one call and they came to fixe it right away same for the water pressure.
Soggiorno di 2 notti a dicembre 2021
Risposta di Gunay Allahverdiyeva Guest Relations Supervisor, il giorno 7 dic 2021
Dear Manuel, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. I will share your comments with our team as well as Kamran. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Gunay Allahverdiyeva Guest Relations Supervisor

10/10 Eccellente

Ila

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I can’t say enough about Shahriyar and Emil. They were beyond any of my expectations. Customer service that they showed was more that you can ever expect. Never seen anything like that. Those guys are the best
Soggiorno di 8 notti a novembre 2021
Risposta di Gunay Allahverdiyeva Guest Relations Supervisor, il giorno 30 nov 2021
Dear lla, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunay Allahverdiyeva Guest Relations Supervisor

8/10 Buono

samah

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Cridt card issues
Every thing is perfect, cridt card issues as the payment declined some times for international credit cards.
Soggiorno di 3 notti a novembre 2021
Risposta di Gunay Allahverdiyeva Guest Relations Supervisor, il giorno 29 nov 2021
Dear Mr. Samah, Thank you for taking the time to share your comments regarding your recent stay with us. Your comments and feedback are greatly appreciated and welcomed by us at Fairmont Baku. We are very much looking forward to the opportunity of welcoming you back to Fairmont Baku Flame Towers Azerbaijan. Sincerely, Gunay Allahverdiyeva Guest Relations Supervisor

10/10 Eccellente

ZVIA

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fairmont hotel # amazing holiday
The time at fairmont hotel was amazing!!! Beautiful place, great staff, very clean, the spa, restaurant... I got a quick answer for everything. The place how was less then good was the staff how help at the table in the dining room. But everything else was so perfect, that we where happy we chose fairmont. Thank you!!!!!
Soggiorno di 3 notti a ottobre 2021
Risposta di Gunay Allahverdiyeva Guest Relations Supervisor, il giorno 26 ott 2021
Dear ZVIA, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,