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Recensioni per The Westin Turtle Bay Resort & Spa, Mauritius

5 out of 5
The Westin Turtle Bay Resort & Spa, Mauritius
Turtle Bay, Balaclava

Recensioni

9,0

Meraviglioso

Valutazione di 10 - Eccellente. 104 su 188 recensioni" "
Valutazione di 8 - Buono. 67 su 188 recensioni" "
Valutazione di 6 - Soddisfacente. 9 su 188 recensioni" "
Valutazione di 4 - Scarso. 5 su 188 recensioni" "
Valutazione di 2 - Terribile. 3 su 188 recensioni" "

9,4/10

Pulizia

9,0/10

Personale e servizio

8,8/10

Servizi

9,0/10

Condizioni e dotazioni della struttura

10/10

Ecosostenibilità

Recensioni

8/10 Buono

paolo

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 9 notti ad aprile 2023
Risposta di The Westin Turtle Bay Resort & Spa, il giorno 11 mag 2023
Dear Paolo,Greetings from sunny Mauritius. Thank you for taking the time to share your thoughts on The Westin Turtle Bay Resort & Spa, Mauritius. We are delighted to hear that you enjoyed our resort's ambiance and service offerings.It was a pleasure to host you at the best address in Mauritius, and we hope to see you again soon for another unforgettable experience.Generously Yours,The Westin Turtle Bay Resort & Spa

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel Tranquillo è molto curato nei minimi dettagli, personale molto cortese e sempre disponibile! Piscina e spiaggia molto belli
Soggiorno di 3 notti a gennaio 2019
Risposta di Jenita , il giorno 8 gen 2019
Dear Valued Guest, Thanks for your excellent review. We are overwhelmed to read that you had an amazing stay at the resort and that the team has been able to take great care of you. Your nice message will be conveyed to all of the associates. We will all be waiting for your return to our island sanctuary. Best regards. The Westin Turtle Bay Resort & Spa, Mauritius

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Tutto perfetto. Personale estremamente cortese cibo ottimo, albergo bellissimo! Punto di forza i bagni delle camere, straordinari!
Soggiorno di 3 notti a dicembre 2018
Risposta di Jenita Ramasamy, il giorno 4 gen 2019
Dear Valued Guest, Greeting from The Westin Turtle Bay Resort & Spa, Mauritius. We are pleased to read that you loved the resort and we truly thank you for your kind words. We are more than delighted that you had an amazing stay. We look forward to welcoming you back to our resort for another amazing holiday. Best Regards, The Westin Turtle Bay Resort and Spa, Mauritius

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
È stato confortevole
Molto riposante e con servizi di qualità.................................................
Soggiorno di 4 notti ad agosto 2018
Risposta di Hotel Management, il giorno 16 lug 2021
Dear Guest, Thank you for choosing Mauritius and The Westin Turtle Bay Resort & Spa, Mauritius for your holidays. We look forward to welcoming you back to our island sanctuary. Best Regards The Westin Turtle Bay Resort & Spa, Mauritius

10/10 Eccellente

Maria, ROMA

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Bellissimo resort di lusso sulla spiaggia. Struttura immersa nel verde, molto tranquilla dagli spazi ampi e rilassanti. A disposizione spiaggia privata ben organizzata e due piscine confortevoli. Ricca colazione a buffet. Possibile cenare in diversi ristoranti interni alla struttura. Personale molto disponibile e gentile. Centro massaggi all'altezza delle 5 stelle. Diverse attività disponibili, alcuni gratuitamente (snorkeling, pedalò, canoa etc.) altre a pagamento (diving, noleggio bici etc.) Consigliato per un soggiorno di tutto relax!
Soggiorno di 7 notti a marzo 2018
Risposta di Daven, il giorno 27 mag 2018
Dear Maria,Thank you very much for sharing your feedback.We look forward welcoming you in a near future.

10/10 Eccellente

Shunsuke

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
素晴らしいホテルでした。またいつか泊まりたいです。
Soggiorno di 7 notti a gennaio 2024
Risposta di The Westin Turtle Bay Resort & Spa, il giorno 6 mar 2024
Dear Shunsuke,Thank you so much for taking the time to share your positive experience at The Westin Turtle Bay Resort & Spa, Mauritius. We are thrilled to learn that your stay with us was enjoyable, and we appreciate your kind words.It is wonderful to hear that our facilities, services, and location contributed to making your experience memorable. Our team works hard to ensure that our guests have a fantastic stay, and your feedback serves as a great motivator for everyone here.We look forward to the pleasure of welcoming you back to The Westin Turtle Bay Resort & Spa, Mauritius, for another outstanding experience.Once again, thank you for your trust and recommendation. We can't wait to have you back with us.Generously YoursThe Westin Turtle Bay Resort & Spa, Mauritius

10/10 Eccellente

May P

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di The Westin Turtle Bay Resort & Spa, il giorno 8 feb 2024
Dear May P,Thank you so much for taking the time to share your positive rating for our resort. We are thrilled to hear that you had a wonderful stay with us.We are dedicated to creating memorable experiences for our guests, and it is heartening to know that we succeeded in making your stay enjoyable.At The Westin Turtle Bay Resort & Spa, we strive to provide a tranquil and rejuvenating environment, and we are delighted that you found our facilities and amenities to your satisfaction.We look forward to welcoming you back to our piece of paradise at The Westin Turtle Bay Resort & Spa in the future.Generously YoursThe Westin Turtle Bay Resort & Spa, Mauritius

10/10 Eccellente

May P

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di The Westin Turtle Bay Resort & Spa, il giorno 8 feb 2024
Dear May P,Thank you so much for taking the time to share your positive rating for our resort. We are thrilled to hear that you had a wonderful stay with us.We are dedicated to creating memorable experiences for our guests, and it is heartening to know that we succeeded in making your stay enjoyable.At The Westin Turtle Bay Resort & Spa, we strive to provide a tranquil and rejuvenating environment, and we are delighted that you found our facilities and amenities to your satisfaction.We look forward to welcoming you back to our piece of paradise at The Westin Turtle Bay Resort & Spa in the future.Generously YoursThe Westin Turtle Bay Resort & Spa, Mauritius

10/10 Eccellente

Happy Yasmin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Beautiful resort with lovely staff
Soggiorno di 6 notti a dicembre 2023
Risposta di The Westin Turtle Bay Resort & Spa, il giorno 8 feb 2024
Dear Happy Yasmin,Greetings from The Westin Turtle Bay Resort & Spa, Mauritius! We are truly grateful for the time you took to share to rate our resort.Once again, thank you for choosing The Westin Turtle Bay Resort & Spa, Mauritius, and for sharing your positive impressions. Your feedback is invaluable to us, and it inspires us to maintain the high standards that our guests deserve.We hope to have the pleasure of welcoming you back to our slice of paradise in the future. Until then, may your journeys be filled with joy and discovery!Generously YoursThe Westin Turtle Bay Resort & Spa, Mauritius

10/10 Eccellente

Guillaume

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Séjour très agréable...
Rien à redire sur cet établissement… Du début à la fin nous avons été ravi de notre séjour, personnel au top dans tous types de services confondus ! Le lieu est magnifique, reposant et la gastronomie succulente.
Soggiorno di 7 notti a novembre 2023

10/10 Eccellente

Marianne

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
we come soon again
Soggiorno di 6 notti a novembre 2023

10/10 Eccellente

Chiforescu

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 5 notti a novembre 2023

10/10 Eccellente

Karine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Le top du top
Incroyablement gentils, serviables, attentionnés. Hôtel hat de gamme et qui est à la hauteur de ses prétentions.
Soggiorno di 3 notti a novembre 2023

10/10 Eccellente

Nathalie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Parfait
Très bel hôtel, chambre très bien
Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

marie ange

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
fabuleux
Excellent établissement personnel très sympathique et aux petites soins merci à Emy pour sa cuisine et son sourire chambre parfaitement préparée et entretenue bref très grande classe nous reviendrons sans hésitation
Soggiorno di 3 notti a novembre 2023

10/10 Eccellente

Roman

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Schönes Resort mit nettem Personal, sauber und gepflegt. Die Qualität der Restaurants und des Frühstücks war sehr gut. Schöne Pools. Gutes Sportangebot (Yoga, Pilates, Tennis...). Es ist etwas abgelegen von den nächsten Läden und Restaurants - das geht nur mit Taxi oder Auto. Zudem ist der Strand eher etwas schmaler dort, trotzdem schön. Alles in Allem waren wir sehr zufrieden.
Soggiorno di 11 notti a ottobre 2023

10/10 Eccellente

Mohammed Shaharul

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Fantastic resort where the staff are very accommodating. The facilities are really good and well kept. Rooms are beautiful and well looked after. Anas, Rais and Reshmi made our stay a memorable one with their first class hospitality
Soggiorno di 6 notti a ottobre 2023

10/10 Eccellente

Michel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
couple avec un ado : très bon accueil, tout le personnel attentionné et au petit soin le petit déjeuner très copieux et excellent . et de même pour les repas servis dans les divers restaurants je recommande cet hôtel.
Soggiorno di 6 notti a ottobre 2023

10/10 Eccellente

Vinita

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wonderful stay at the Westin. From the moment we arrived we were made to feel so welcome. Beautiful hotel, lovely pool, wonderful staff and excellent food options. What more could you ask for? If I could give a higher star rating I would!
Soggiorno di 8 notti a ottobre 2023

10/10 Eccellente

William

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very pleasant stay with excellent service
Excellent staff, very comfortable room although bathroom a little tired with poor shower. Food options good. Beach disappointing with many rocks, but adjacent beaches very good.
Soggiorno di 7 notti a ottobre 2023

8/10 Buono

Jalal S

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The Spa too small and the beach not really suitable for guests.
Soggiorno di 9 notti a giugno 2023

10/10 Eccellente

Nicolas Brandon

Soggiorno di 12 notti ad aprile 2023
Risposta di The Westin Turtle Bay Resort & Spa, il giorno 9 giu 2023
Dear Nicolas,Greetings from sunny Mauritius. Thank you for taking the time to share your thoughts on The Westin Turtle Bay Resort & Spa, Mauritius. We are delighted to hear that you enjoyed our resort's ambiance and service offerings.It was a pleasure to host you at the best address in Mauritius, and we hope to see you again soon for another unforgettable experience.Generously Yours,The Westin Turtle Bay Resort & Spa

10/10 Eccellente

Laura

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Fabulous place! Staff were all so friendly and helpful. Food was excellent and hotel and grounds were spotlessly clean. Highly recommended.
Soggiorno di 7 notti ad aprile 2023
Risposta di The Westin Turtle Bay Resort & Spa, il giorno 1 mag 2023
Dear Laura,Warm greetings from Mauritius,Thank you for giving us your feedback on our hotel. We do our best to provide our guests with a memorable experience and we have taken good note of the concerns raised and we will share same with our team.Thank you again for your feedback and we hope to see you soon!Generously yours,The Westin Turtle Bay Resort & Spa, Mauritius

10/10 Eccellente

Ivana

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Traumhaft
Excellent! Top Roomservice, schöne Pools, und Restaurants. Das Essen war hervorragend sowie der Service. Das Buffet am Morgen hat keine Wünsche offen gelassen! Sehr sauberes Hotel und ruhig gelegen. Einziger Nachteil, kein Sandstrand, viele Felsen, aber man kann den Strand des Nachbarhotels benutzen.
Soggiorno di 7 notti a dicembre 2022
Risposta di The Westin Turtle Bay Resort & Spa, il giorno 13 gen 2023
Dear Ivana,Greetings from sunny Mauritius. Thank you for taking the time to share your thoughts on The Westin Turtle Bay Resort & Spa. We are delighted to hear that you enjoyed our resort's ambiance and service offerings.It was a pleasure to host you at the best address in Mauritius, and we hope to see you again soon for another unforgettable experience.Generously Yours,The Westin Turtle Bay Resort & Spa

10/10 Eccellente

Javier

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The peace in the hotel was complete. Concerning the restaurants options i think the offers are a bit low. They need to improve the options. Overall excellent hotel!
Soggiorno di 3 notti a novembre 2022
Risposta di The Westin Turtle Bay Resort & Spa, il giorno 13 gen 2023
Dear Javier,Greetings from sunny Mauritius. Thank you for taking the time to share your thoughts on The Westin Turtle Bay Resort & Spa. We are delighted to hear that you enjoyed our resort's ambiance and service offerings.It was a pleasure to host you at the best address in Mauritius, and we hope to see you again soon for another unforgettable experience.Generously Yours,The Westin Turtle Bay Resort & Spa

8/10 Buono

David

Soggiorno di 2 notti a ottobre 2022

8/10 Buono

Philip

Soggiorno di 3 notti a settembre 2022

10/10 Eccellente

Gavin

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing resort and staff - 2nd visit and looking forward to returning in the future again
Soggiorno di 4 notti ad agosto 2022

10/10 Eccellente

Nasma

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fantastic post-COVID stay!
It was truly an amazing experience after not traveling for almost three years it was a beautiful unexpected experience! The staff were truly amazing, Jesh, Ashana, Adam, Neha and so many more including all the managers. Adam at the retreat even let me name a drink after me! ( the Sea Breeze, pictured). We didn’t realize it was a wellness resort when we first booked, so the food wasn’t always to our liking and preferred more variety like more Italian or Mediterranean themed nights as it was heavily based on curries and spiced foods (which is still lovely and local). However we ended up loving the wellness theme toward the end! The entertainment was also very appealing in the main lobby section, kept us entertained on the cold and rainy nights (not that many considering it’s winter!) Just overall a beautiful experience and will recommend over and over.
Soggiorno di 8 notti a luglio 2022

8/10 Buono

Adil

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Dated, but well kept property. Staff are very friendly and helpful.
Soggiorno di 7 notti a giugno 2022
Risposta di The Westin Turtle Bay, il giorno 4 lug 2022
Dear Adil, Warm Greetings from the Westin Turtle Bay. Thank you for your review and for appreciating the hospitality of our associates. Warm Regards, The Westin Turtle Bay.

10/10 Eccellente

Garland

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Such a beautiful hotel. I mean, I saw the pictures online before booking it, obviously. However, they don't do this property much justice! I was blown away by it's beauty as well as the friendliness of the staff. I remember there was a time when I mentioned that I would love to eat seafood while in Mauritius and the concierge called to one of the in-house restaurants and reserved a table for me an hour later for their 5-course seafood dinner.
Soggiorno di 3 notti a ottobre 2021
Risposta di The Westin Turtle Bay, il giorno 27 giu 2022
Dear Garland, Warm Greetings from the Westin Turtle Bay. Thank you for sharing your review. We are glad that you have enjoyed the uncompromised services at our resort. Looking forward to welcoming you back to our resort. Warm Regards, The Westin Turtle Bay

10/10 Eccellente

Lauren

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Couldn’t fault it!
Soggiorno di 7 notti a ottobre 2021
Risposta di Raja Rookhee, il giorno 10 nov 2021
Thanking you for your feedback

8/10 Buono

Priyesh, London

Viaggio di coppia
Non mi è piaciuto: Servizi
The entrance to the hotel is nice and there is a nice walk way to the beach from the lobby. The adult pool was okay, but a lot of bird poo on the floor just as you enter the pool. We had to request for this to be thoroughly cleaned, which was actioned immediately. However we as the customer should not have to highlight this to the hotel managers and instead should be maintained regularly. The pool staff weren't very attentive, we had to wait over 20 minutes for a drink and it wasn't busy at all. We highlighted our concerns with the hotel manager and catering manager who quick started to make changes to the operations of the hotel and we could see a big difference after a few more hours. The service got better from day 2 onwards and pretty much all the staff knew our names and greeted us nicely throughout the stay.
Soggiorno di 7 notti a dicembre 2019
Risposta di The Westin Turtle Bay Resort & Spa, Mauritius, il giorno 24 mar 2020
Dear Priyesh, Greetings from The Westin Turtle Bay Resort & Spa, Mauritius. Thank you for taking the time to write your review and share your feedback. We are delighted to read that you value our accommodation quality. However, we are sorry to hear that you experienced some inconveniences within some areas. Our main objective is to make sure that we deliver bespoke service, and make sure that guests leave the resort with a memorable stay. We will surely share your feedback with the team. Looking forward to welcoming you back to our resort for a better experience. Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius

10/10 Eccellente

Steen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 10 notti a marzo 2020
Risposta di The Westin Turtle Bay Resort & Spa, il giorno 24 mar 2020
Dear Steen, Greetings from The Westin Turtle Bay Resort & Spa, Mauritius! Thank you for your fabulous review and we are glad that you had a special holiday with us! We look forward to welcoming you back to our island sanctuary. Best Regards, The Westin Turtle Bay Resort & Spa

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2020
Risposta di The Westin Turtle Bay Resort & Spa, Mauritius, il giorno 24 feb 2020
Greetings from The Westin Turtle Bay Resort & Spa, Mauritius! Thank you for your fabulous review and we are glad that you had a special holiday with us! We will surely convey your message to the team. We look forward to welcoming you back to our island sanctuary. Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ett mysigt hotell med trevlig hjälpsam personal. Fina stora rum. Dock är stranden inte så badvänlig som man hade hoppats på. Det låg ofta uppspolade sjöborrar och döda fiskar på stranden samt att sanden i sig inte va så fin, så badskor är till att rekommenderas. De 2 poolerna som finns på hotellet hade en fin utformning och design men dock så va den ena poolen i stort behov av underhåll. Det saknades många bitar mosaik på en del ställen vilket gjorde att det blev skarpa kanter. Vid vuxen poolen finns ett stort gigantiskt träd som va väldigt fint men dock så drog den till sig en hel del fåglar som skitade ner så när man kom upp ur poolen så fick man gå på backen full med fågelbajs. Mycket blad som låg i vattnet. Annars väldigt fin natur och mysiga gemensamma ställen.
Soggiorno di 8 notti a gennaio 2020
Risposta di The Westin Turtle Bay Resort & Spa, Mauritius, il giorno 24 feb 2020
Greetings from The Westin Turtle Bay Resort & Spa, Mauritius. Thank you for taking the time to write your review and share your feedback. We are delighted to read that you value our accommodation quality. However, we are sorry to hear that you experienced some inconveniences within some areas. Our main objective is to make sure that we deliver bespoke service, and make sure that guests leave the resort with a memorable stay. We sincerely wished that you brought these concerns to our attention during your stay. This would have given us the opportunity to address the problems and improve your experience. We will surely share your feedback with the team. Looking forward to welcoming you back to our resort for a better experience. Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius

10/10 Eccellente

Levente

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2020
Risposta di The Westin Turtle Bay Resort & Spa, Mauritius, il giorno 24 feb 2020
Greetings from The Westin Turtle Bay Resort & Spa, Mauritius! Thank you for your fabulous review and we are glad that you had a special holiday with us! We will surely convey your message to the team. We look forward to welcoming you back to our island sanctuary. Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius

10/10 Eccellente

Nataly

Soggiorno di 4 notti a gennaio 2020
Risposta di Hotel Management, il giorno 16 lug 2021
Greetings from The Westin Turtle Bay Resort & Spa, Mauritius! Thank you for your fabulous review and we are glad that you had a great vacation with us! Looking forward to having you back soon! Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius

6/10 Soddisfacente

Viaggiatore verificato

Non mi è piaciuto: Pulizia
We arrived earlier, than check-in time (3 pm), so we know we need to wait maximum till 3pm. Unfortunately at 3:35pm our room was still not ready... Around 3:45pm we get our room, but we didn't understand why we wait that long time, because our room wasn't cleaned properly... We made a half board upgrade, so we get dinner, but the food was not really good. Every night was "International" and one additional type of food. The International here mean = Indian food...... The hotel in and out was nice, the workers are helpful (not everyone), but for this price the food need to be perfect as well....
Soggiorno di 2 notti a gennaio 2020
Risposta di The Westin Turtle Bay Resort & Spa, Mauritius , il giorno 24 feb 2020
Greetings from The Westin Turtle Bay Resort & Spa, Mauritius. Thank you for taking the time to write your review and share your feedback. On another note, we sincerely regret your experience regarding the culinary service. Our main objective is to make sure that we deliver bespoke service, and make sure that guests leave the resort with a memorable stay. We sincerely wished that you brought these concerns to our attention during your stay. This would have given us the opportunity to address the problems and improve your experience. We will surely share your feedback with the team. Looking forward to welcoming you back to our resort for a better experience. Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia
It was ok overall. in my opinion, not really a 5-star service
Soggiorno di 7 notti a dicembre 2019
Risposta di The Westin Turtle Bay Resort & Spa, Mauritius, il giorno 24 feb 2020
Greetings from The Westin Turtle Bay Resort & Spa, Mauritius! Thank you for your fabulous review and we are glad that you had a great vacation with us! Thank you for your lovely words about the Resort and especially our team. Looking forward to having you back soon! Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius

2/10 Terribile

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
If you want a mediocre resort with TERRIBLE service, the Westin is your resort. I cannot tell you how disappointed we were with our stay here. No one in the entire resort ever smiled at us or offered help. It felt like a bad cruise ship! It was overcrowded with a fend for yourself attitude. The gym is worse than any Holiday Inn. it was a small white room with tiny windows, trash everywhere, no wipes or towels, and VERY dirty equipment. The food was awful, but the nonexistent service was what was most disappointing. Our room also leaked water and smelled like mildew. The room offers no privacy as it has no doors or solid walls between the bathroom and bedroom. We went three days with no new towels or cleaning of our room...yet they always remembered to check the mini bar!!!! Obviously, money was the only concern here. When the cleaning staff finally came, it was at 10 pm!!!!! Unacceptable! I would never, ever stay there again or recommend it.
Soggiorno di 4 notti a dicembre 2019
Risposta di The Westin Turtle Bay Resort & Spa, Mauritius, il giorno 24 feb 2020
Greetings from The Westin Turtle Bay Resort & Spa, Mauritius. Thank you for taking the time to write your review and share your feedback. We are very sorry to hear that you experienced some inconveniences regarding the service. Our main objective is to make sure that we deliver bespoke service, and make sure that guests leave the resort with a memorable stay. We sincerely wished that you brought these concerns to our attention during your stay. This would have given us the opportunity to address the problems and improve your experience. We will surely share your feedback with the team. Looking forward to welcoming you back to our resort for a better experience. Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great amenities, high level of customer service and attention to detail. The front office manager Aldo was exceptionally helpful and welcoming. He made sure that everything were up to standard. Accessible eateries, 3 restaurants at the resorts. The resort is located at seafront with a beautiful view. I particularly loved the pool with a poolside bar which was very convenient
Soggiorno di 3 notti a dicembre 2019
Risposta di Hotel Management, il giorno 16 lug 2021
Greetings from The Westin Turtle Bay Resort & Spa, Mauritius! Thank you for your fabulous review and we are glad that you had a great vacation with us! Thank you for your lovely words about the Resort and especially our team. Looking forward to having you back soon! Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Sehr ruhiges Hotel in traumhafter Lage mit einzigartigem Service rund um die Uhr. Jeder Mitarbeiter im Hotel ist bemüht, dem Gast einen wunderschönen Urlaub zu ermöglichen. Die unterschiedlichen a la carte Restaurants bieten sehr gute Speisen an. Das Kangan ist das beste indische Restaurant in dem wir jemals gegessen haben. Auch die Restaurants am Strand sind einfach top! Das Servicepersonal ist sehr zuvorkommend und immer freundlich. Einen besonderen Dank an Vimal, Tarun und Yashveena vom Kangan Restaurant und Renoo vom Mystique Restaurant, die uns jeden Wunsch erfüllten! Das Hotel wirkte an keinem Tag unseres Aufenthalts überfüllt - es gab immer genug Sonnenliegen am Pool sowie auch am Strand und einen Tisch in den Restaurants ohne Wartezeiten. Reinigung der Zimmer wurde mehrmals täglich durchgeführt. Wir hatten einen unvergesslich schönen Urlaub und kommen gerne wieder!
Soggiorno di 12 notti a dicembre 2019
Risposta di Hotel Management, il giorno 16 lug 2021
Greetings from The Westin Turtle Bay Resort & Spa, Mauritius! Thank you for your fabulous review and we are glad that you had a great vacation with us! Thank you for your lovely words about the Resort and especially our team. Looking forward to having you back soon! Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius

8/10 Buono

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Goed hotel, eten en drinken is prima! Personeel probeert wel 5* waardige service te leveren maar slaagt hier helaas niet in. Ze proberen het wel, zecdoen hun best, maar een cursus hoe de gasten te voorzien van een 5* expierence kunnen sommigen wel gebruiken. Ik wil de marriot (westin) dit ok graag adviseren hier in te investeren. Verder asl je hier boekt zorg dan dat je de restaurants waar je wilt eten reserveert up front, want toen wij er waren was alles al volgeboekt. Dankzij mijn bonvoy elite status en een gesprek met de hotel manager alsnog plek voor ons kunnen regelen. Maar hou hier rekening mee dus!
Soggiorno di 9 notti a novembre 2019
Risposta di Westin Management Team, il giorno 10 dic 2019
Dear , thank you very much for the review. We appreciate your honest feedback, that we are taking on board and share with the teams. As a Marriott Bonvoy Elite member, we sincerely hope to welcome you back at the Westin Turtle Bay or any Marriott Hotel around the world. Best regards, the Westin Management Team

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Soggiorno di 4 notti a novembre 2019
Risposta di Hotel Management, il giorno 16 lug 2021
Greetings from The Westin Turtle Bay Resort & Spa, Mauritius! Thank you for your fabulous review and we are glad that you had a great vacation with us! Looking forward to having you back soon! Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius

2/10 Terribile

Gyurhee

Non mi è piaciuto: Personale e servizio
완전 비추천. 이용하지 마세요.
서비스가 너무 별로에요. 체크아웃하려고 버기를 부르면 1시간을 넘게 기다려야해요. 버기 오는데 5분도 안걸리는데 전화해서 왜 안보내주냐고 물으면 자꾸 5분 전에 보냈다며 거짓말을 계속해요. 예정된 스케줄 다 취소했음. 올인클루시브 예약해봤자 식당이나 익스커션 예약할 수가 없었어요. 이미 한 주 일정이 꽉 찾다며 받지 않아요. 친절한 척하나 친절하지 않음. 시간과 기분을 아주 거지같이 날려서 여행의 마지막 날을 짜증으로 보냄.
Soggiorno di 2 notti a novembre 2019
Risposta di Westin Management team, il giorno 10 dic 2019
Dear Gyurhee, Thank you for your honest feedback. We understand the concerns regarding our buggies and restaurant reservations. We take them very seriously and have shared with the teams so to ensure this never happens again. I do hope that the rest of your trip was closer to expectations and that you had a safe trip back home. Best/ Westin Management team

6/10 Soddisfacente

hnjoshi, Austin, TX

Viaggio di coppia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Coffee kittle was dirty/used. Assigned an ocean view room that had no ocean view at all. Had to transfer to another room.
Soggiorno di 4 notti a novembre 2019
Risposta di Westin Management Teams, il giorno 10 dic 2019
Dear hnjoshi, thank you for the feedback. We do hope you appreciated your stay despite your transfer to another room and hope to welcome you back soon. Best regards/ Westin Management team

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio
Very Average Hotel
Slow check in. Slow service in restaurants and extraordinarily high food costs (even for Mauritius). General feeling is that there is no leadership team running the hotel - and things just drift along at a pace which the staff decide on the day.
Soggiorno di 3 notti a novembre 2019
Risposta di Westin Management Team, il giorno 10 dic 2019
Dear guest, thank you for your honest feedback. Really appreciate it. We pride ourselves in keeping our standard so we are sad to hear about the slow service. We do hope that the rest of your stay was up to your expectations. thank you. the Westin Management Team

8/10 Buono

R.U

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
今回、キングベッド2台の部屋を予約していたが、用意されていたのは、ベッド1台の部屋だった。変更を依頼したところ、2ベッドの部屋は空いていたが、このホテルには、キングベッド2台の部屋はないと言われ、結果的にクイーンベッド2台の部屋になった。長時間フライトで疲れていたところなかなか部屋に入れず辛かったので、部屋情報は正しく掲載していただきたいと思った。
Soggiorno di 5 notti a ottobre 2019
Risposta di JenitaR, il giorno 23 ott 2019
Dear R.U, Greetings from The Westin Turtle Bay Resort & Spa, Mauritius. We are sorry for the issues that you encountered and we do hope that you will accept our sincere apologies. Your comments are very important to us and we will sincerely take your feedback to the team so that they can better improve their services for our guests. We look forward to welcoming you back soon. Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius

10/10 Eccellente

Viaggiatore verificato

Soggiorno di 13 notti a settembre 2019
Risposta di JenitaR, il giorno 23 ott 2019
Dear Guest, Greetings from The Westin Turtle Bay Resort & Spa, Mauritius. Thank you for your wonderful review. We look forward to welcoming you back soon. Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius