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Recensioni per Hyatt Place Baltimore/BWI Airport

3 out of 5
Hyatt Place Baltimore/BWI Airport
940 International Dr, Linthicum Heights, MD

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 429 su 1001 recensioni" "
Valutazione di 8 - Buono. 232 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 131 su 1001 recensioni" "
Valutazione di 4 - Scarso. 108 su 1001 recensioni" "
Valutazione di 2 - Terribile. 101 su 1001 recensioni" "

8,0/10

Pulizia

8,2/10

Personale e servizio

7,6/10

Servizi

7,6/10

Condizioni e dotazioni della struttura

7,2/10

Ecosostenibilità

Recensioni

2/10 Terribile

Achilles

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Carpets are not clean.
Soggiorno di 1 notte a maggio 2024
Risposta di Clare B, il giorno 20 mag 2024
We are looking forward to removing them all for our renovations this summer! Hope to see you then!

10/10 Eccellente

SAMUEL ARTHUR

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Front desk staff where very nice and helpful
Soggiorno di 5 notti a gennaio 2024
Risposta di Clare B, il giorno 20 mag 2024
Thank you for staying with us!

8/10 Buono

Sarma

Mi è piaciuto: Servizi
Good
Soggiorno di 1 notte a maggio 2024
Risposta di LaToya, il giorno 16 mag 2024
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

2/10 Terribile

CUTIE??

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I was badly injured at Hyatt Place Hotel due to unsafe conditions. I am now in a boot,sling and walking on crutches. There were other unsatisfied customers who complained as well.The manager Claire was not concerned. In fact she was extremely nonchalant. No one from this company has contacted me after reaching out several times. If there is any way for you to have them contact me please do so. Thank You!
Soggiorno di 2 notti a maggio 2024
Risposta di LaToya, il giorno 16 mag 2024
Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.

10/10 Eccellente

Melissa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice staff
Soggiorno di 1 notte a maggio 2024
Risposta di LaToya, il giorno 16 mag 2024
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

10/10 Eccellente

Rochelle H

Viaggio di coppia
Customer service was great. The room was clean.
Soggiorno di 2 notti a maggio 2024
Risposta di LaToya, il giorno 16 mag 2024
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

10/10 Eccellente

Alfred, Fairfax

Soggiorno di 1 notte ad aprile 2024
Risposta di LaToya, il giorno 16 mag 2024
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

10/10 Eccellente

Zakkiyya

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Clare B, il giorno 25 apr 2024
Thank you for your rating!

10/10 Eccellente

Matthew

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We only slept there and then ran to the airport, but the room was lovely.
Soggiorno di 1 notte ad aprile 2024
Risposta di Clare B. , il giorno 25 apr 2024
Thank you for staying with us!

6/10 Soddisfacente

Wyonella, Baltimore

Viaggio di coppia
Mi è piaciuto: Personale e servizio e servizi
The staff customer service was amazing. Every one was kind, and very attentive.
Soggiorno di 1 notte ad aprile 2024
Risposta di Clare B., il giorno 25 apr 2024
Thank you for staying with us!

10/10 Eccellente

Jill, Winchester

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Clare B., il giorno 25 apr 2024
Thank you for staying with us!

10/10 Eccellente

Chanida

Soggiorno di 5 notti a marzo 2024
Risposta di Clare B, il giorno 25 apr 2024
Thank you for your rating!

2/10 Terribile

CLAYTON

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
I didn't like that Expedia's description of the property's amenities didn't match my experience at the property. Expedia listed the hotel as having an indoor pool and the hotel's pool was out of service (it was empty with no signage as to why).
Soggiorno di 1 notte a marzo 2024
Risposta di Clare B., il giorno 25 apr 2024
I am sorry this was your experience we have had the verbiage for the pool being unavailable since September. We had this on Expedia I am not sure what has changed. I apologize this effected your time.

6/10 Soddisfacente

ShiEra

Soggiorno di 1 notte a marzo 2024
Risposta di LaToya, il giorno 26 mar 2024
Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.

10/10 Eccellente

Howard

Soggiorno di 1 notte a marzo 2024
Risposta di Clare B., il giorno 25 apr 2024
Thank you for staying with us!

6/10 Soddisfacente

Lin, bridgewater

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The air conditioner in my room was so noisy. I could not sleep until 3 am. One of the two elevators was broken as well.
Soggiorno di 1 notte a marzo 2024
Risposta di LaToya, il giorno 26 mar 2024
Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.

10/10 Eccellente

ROSILY

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di LaToya, il giorno 26 mar 2024
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

10/10 Eccellente

Ujinge

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I would stay again
Soggiorno di 1 notte a marzo 2024
Risposta di LaToya, il giorno 26 mar 2024
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

8/10 Buono

Stephanie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Property was pretty quiet. I would have liked a better selection for breakfast.
Soggiorno di 2 notti a marzo 2024
Risposta di LaToya, il giorno 26 mar 2024
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

8/10 Buono

nelson

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I didn't like the fact that there were 2 elavators but only 1 work. Very inconvenient. Hopefully that'll be fixed in the near future. Outside of that, ALL GOOD!
Soggiorno di 2 notti a marzo 2024
Risposta di LaToya, il giorno 26 mar 2024
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

4/10 Scarso

Donna

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di LaToya, il giorno 26 mar 2024
Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.

8/10 Buono

Cynthia

Mi è piaciuto: Pulizia e personale e servizio
Great place to stay. Currently under rennovation in some areas. Room was comfy and clean.
Soggiorno di 1 notte a febbraio 2024
Risposta di LaToya, il giorno 26 mar 2024
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

10/10 Eccellente

Sonica, New Rochelle

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Overall staff were pleasant.
Soggiorno di 3 notti a febbraio 2024
Risposta di LaToya, il giorno 1 mar 2024
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

4/10 Scarso

Nelson

Viaggio con animali domestici, Viaggio di coppia
Non mi è piaciuto: Personale e servizio e servizi
One of the guests arrived 30 minutes prior to 3 PM, the advertised check-in time. The front desk checked them in, but never informed them about a $15 early check in fee. At checkout, we explained the situation and had we known about the charge, we would have waited 30 minutes to check in. They were inflexible, never apologized and would not remove the charge. Never supporting this brand again!
Soggiorno di 1 notte a febbraio 2024
Risposta di LaToya, il giorno 1 mar 2024
Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We strive to provide excellent service and amenities to all of our guests, and it is disappointing to hear that we did not meet your needs during your stay. We take all feedback seriously, and we will use your comments to improve our services and ensure that we meet our guests' expectations in the future.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.

6/10 Soddisfacente

Kevin

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
The actual stay was fine, but the pickup from the airport by the shuttle service was horrible. We were told to go outside in freezing temperatures and wait for the shuttle with no indication of when it would come. After a phone call, we were then told 10-15 minutes. After 25 minutes the front desk told us that the driver was on his way and would be there any minute. After 40 minutes the front desk told us they were talking to the driver and to just continue waiting. We finally jumped in with another hotel shuttle and found our way to the Hyatt to see the driver just sitting in front of the hotel in view of the front desk.
Soggiorno di 1 notte a febbraio 2024
Risposta di LaToya, il giorno 1 mar 2024
Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We strive to provide excellent service and amenities to all of our guests, and it is disappointing to hear that we did not meet your needs during your stay. We take all feedback seriously, and we will use your comments to improve our services and ensure that we meet our guests' expectations in the future.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.

8/10 Buono

Michele

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di LaToya, il giorno 1 mar 2024
Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We strive to provide excellent service and amenities to all of our guests, and it is disappointing to hear that we did not meet your needs during your stay. We take all feedback seriously, and we will use your comments to improve our services and ensure that we meet our guests' expectations in the future.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.

2/10 Terribile

kenyon

Non mi è piaciuto: Personale e servizio
The latch on the door of my hotel room was almost broken off while i was gone,the ice machine ain’t work,and we couldn’t use the ice machine
Soggiorno di 4 notti a febbraio 2024
Risposta di LaToya, il giorno 1 mar 2024
Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We strive to provide excellent service and amenities to all of our guests, and it is disappointing to hear that we did not meet your needs during your stay. We take all feedback seriously, and we will use your comments to improve our services and ensure that we meet our guests' expectations in the future.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.

10/10 Eccellente

Pamela

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I stayed at Hyatt for the first time while going to Baltimore. I always used Best Western or Hilton. It wasn't that I preferred these hotels for any particular reason other than familiarity. That having been said I made an overnsight about my booking. The GM @ BFI Baltimore Hyatt was more than effective at coming up with a swift solution. Problem solved. As a result myself and my grown son had a well deserved weekend to bond and enjoy the city of Baltimore as well. I highly recommend this Hyatt not just for the personal touch of management but the overall light hearted temperament of the entire staff. My conversing with them was of pleasant nature along with smiles. It wasn't forced it was sincere. I also have some prior managerial experience so I know the work it takes getting staff to work together as a team. Whatever training that transpires upon hiring is highly effective. I give this hotel 5 stars in all categories. I am going to patronize there once again upon my return to Baltimore area. Bravo MsBravo 😁
Soggiorno di 1 notte a febbraio 2024
Risposta di LaToya, il giorno 1 mar 2024
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

6/10 Soddisfacente

Kristina

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Don’t book on Hyatts reputation!!
Rude check in. Hotel had none of the advertised amenities but they charge a $100 fee for incidentals. Beds were monstrously uncomfortable. Hotel in disrepair. Not Hyatt standard. Airport transfer was awesome.
Soggiorno di 1 notte a febbraio 2024
Risposta di LaToya, il giorno 1 mar 2024
Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We strive to provide excellent service and amenities to all of our guests, and it is disappointing to hear that we did not meet your needs during your stay. We take all feedback seriously, and we will use your comments to improve our services and ensure that we meet our guests' expectations in the future.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.

10/10 Eccellente

Ayana

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff were friendly and very helpful.
Soggiorno di 1 notte a febbraio 2024
Risposta di Clare B., il giorno 16 feb 2024
Thank you for your kind and thoughtful feedback!

10/10 Eccellente

David

Soggiorno di 2 notti a febbraio 2024
Risposta di LaToya, il giorno 1 mar 2024
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

10/10 Eccellente

William, Laurel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good experience
Soggiorno di 2 notti a febbraio 2024
Risposta di Clare B., il giorno 16 feb 2024
Thank you for your kind and thoughtful feedback!

10/10 Eccellente

Brian

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di Clare B., il giorno 16 feb 2024
Thank you for your kind and thoughtful feedback!

8/10 Buono

Fac'Shon, New Castle

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Checking in and out was very fast and easy
Soggiorno di 1 notte a febbraio 2024
Risposta di Clare B., il giorno 16 feb 2024
Thank you for your kind and thoughtful feedback!

8/10 Buono

neville

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Fine
Soggiorno di 2 notti a febbraio 2024
Risposta di Clare B., il giorno 16 feb 2024
Thank you for your kind and thoughtful feedback!

10/10 Eccellente

Delonte

Soggiorno di 2 notti a febbraio 2024
Risposta di LaToya, il giorno 26 mar 2024
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

6/10 Soddisfacente

Daniel

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Run down
Only one of the two elevators worked, and it was slow and spotty. AC in my room was not working or responsive. Overall property is pretty rundown.
Soggiorno di 5 notti a gennaio 2024
Risposta di Clare B, il giorno 16 feb 2024
Thank you for your feedback. Being a legacy hotel is something this hotel takes pride in. However that means we are one of the oldest Hyatt Places in the country with the conditions to match. We are excited for our upcoming renovations to make some wonderful upgrades! We hope to see you next time!

4/10 Scarso

Daniiela

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
No as the pirctures
Soggiorno di 2 notti a gennaio 2024
Risposta di Clare B, il giorno 16 feb 2024
Thank you for your rating.

8/10 Buono

Diane

Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
BWI Hyatt not up to Hyatt Standards
The staff at Hyatt was lovely although the hotel is not up to Hyatt standards. I had to be moved since the dead bolt didn’t work and only one elevator was working. Stains on carpet in rooms and hallways. The night manager who changed my room was helpful and indicated this Hyatt was going to be refurbished soon
Soggiorno di 1 notte a gennaio 2024
Risposta di Clare B, il giorno 1 feb 2024
Thank you for taking the time for reviewing your time with us. We are very excited for upcoming renovations. We can't wait to welcome you back to see them!

2/10 Terribile

Leigh

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Front desk attendant was not at the desk when I arrived and instead was sitting in the lobby area socializing. When she finally came over to check me in, she seemed irritated. I was charged $100 for “incidentals.” The room was rundown and I had to be moved since the tub would not drain. Overall, really shabby condition of the property itself and would not stay here again.
Risposta di Clare B. , il giorno 1 feb 2024
Thank you for taking the time to review your stay with us. I apologize we did not meet your expectations. Our hotel has recently gone through new management and owner ship. With this will involve new renovations that we are looking forward too!

8/10 Buono

Najma

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Clare B. , il giorno 1 feb 2024
Thank you for your review.

10/10 Eccellente

Raquel

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great service.
Soggiorno di 1 notte a gennaio 2024
Risposta di Clare B, il giorno 1 feb 2024
Thank you for your kind review!

8/10 Buono

Melissa

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The young man who checked me in was great. The latch on my room door was broken. He had no problem seitching me ti another room to assure my safety. Complimentary breakfast is also always a great ameninity.
Soggiorno di 3 notti a gennaio 2024
Risposta di Clare B. , il giorno 1 feb 2024
Thank you for your kind feedback! I have shared it with our team! We hope to see you soon.

4/10 Scarso

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Clare B. , il giorno 1 feb 2024
Thank you for your rating. I a sorry we did not meet your expectations.

8/10 Buono

Reba

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A Great Night Stay
This was a last minute stay, but it was most enjoyable. The property is quite and peaceful.
Soggiorno di 1 notte a gennaio 2024
Risposta di Clare B. , il giorno 1 feb 2024
Thank you so much for your kind and thoughtful review.

4/10 Scarso

Nicole

Non mi è piaciuto: Pulizia
The breakfast they provide is terrible. The room was a bit dirty. My son dropped his sock and I look for it under the bed and it looks like Knowone had ever vacuumed under there and it was gross. The beds were so uncomfortable. I probably won’t be staying at a Hyatt anymore.
Soggiorno di 1 notte a gennaio 2024
Risposta di Clare B, il giorno 1 feb 2024
Thank you for taking the time to the review. Traveling with my kids as well I understand the importance of a clean and safe area. I am sorry about the breakfast options. We offer scrambled eggs with toppings to make breakfast burritos, yogurt, fruit, hot and cold cereal, pancakes or waffles. I am sorry this was not to your liking and wish we could speak about this while you were here. We are always looking for ways to improve. We are under new management and ownership and are looking forward to our future renovations this year! We hope you give us another chance in the future.

6/10 Soddisfacente

Emily

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
My first room was dirty and the bed was unmade. The gentleman at the desk however was very apologetic about it and immediately found a new room for me. My second room was fine, very kind staff.
Soggiorno di 1 notte a gennaio 2024
Risposta di Clare B, il giorno 1 feb 2024
Thank you for taking the time to review your stay. I am shocked to here of your experience and have spoken with my staff to ensure we are taking the proper steps in communication. I am please our guest service agent was able to rectify the situation for you immediately. Thank you for staying with us!

10/10 Eccellente

Rashied

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di Clare B. , il giorno 1 feb 2024
Thank you for your rating!

4/10 Scarso

Demietra

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli, Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Clare B, il giorno 1 feb 2024
Thank you for your rating. I apologize we did not meet your expectations. I hope you visit us again in the future.

4/10 Scarso

Courtney

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e comfort della camera
No basic amenities
There were no vending machines, the variety that the hotel had for sale was limited. None of the coffee machine worked I had to Uber coffee. No one ever came to change my trash or linen I had to ask for new things anc still never came and got the old stuff
Soggiorno di 2 notti a gennaio 2024
Risposta di Clare B. , il giorno 1 feb 2024
Oh no! I am sorry that the coffee machine didnt work. Sometimes our guests get stuck with this because the tray is in the coffee pod packet. We have a 24 hour Starbucks bistro in the lobby. I wish we could have made you a delicious latte! Hyatt has not restored daily cleaning. We are still on a limited schedule unless other wise requested. I hope we can assist you in the future better.