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Recensioni per Residence Inn by Marriott Baltimore Inner Harbor

3 out of 5
Residence Inn by Marriott Baltimore Inner Harbor
17 Light St, Baltimore, MD

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 550 su 1004 recensioni" "
Valutazione di 8 - Buono. 265 su 1004 recensioni" "
Valutazione di 6 - Soddisfacente. 99 su 1004 recensioni" "
Valutazione di 4 - Scarso. 57 su 1004 recensioni" "
Valutazione di 2 - Terribile. 33 su 1004 recensioni" "

8,8/10

Pulizia

8,8/10

Personale e servizio

8,2/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

ANGELA

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 5 notti a settembre 2023
Risposta di ., il giorno 5 dic 2023
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Eccellente

Brandon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
will stay again.
Soggiorno di 2 notti a maggio 2024

10/10 Eccellente

Eduardo

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Area is not the safest but its Baltimore i guess.
Soggiorno di 2 notti ad aprile 2024
Risposta di Management, il giorno 3 mag 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Eccellente

Benjamin, Worcester

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Rooms
Soggiorno di 2 notti a marzo 2024
Risposta di Management, il giorno 3 mag 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Eccellente

Donna

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff is friendly and helpful. The hotel is very clean and safe. I love that you need your room card to go up the elevator. I will use this hotel again and recommend it to everyone traveling to the Inner Harbor.
Soggiorno di 1 notte ad aprile 2024
Risposta di Management , il giorno 3 mag 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Eccellente

Whitney

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Helpful staff, less than half a mile from the Baltimore Arena if you are going to an event. Public parking close by or use the valet parking.
Soggiorno di 1 notte ad aprile 2024
Risposta di Management, il giorno 3 mag 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Eccellente

Bruklyn

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
very nice classy
Soggiorno di 1 notte a marzo 2024
Risposta di Management, il giorno 26 apr 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Eccellente

Marsheen LADELL, Smiths Parish

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I would most likely stay here again.. The staff were exceptional!! The breakfast was nice, and it was a convenient location. Walking distance to the Harbour.... Capital grill restaurant, cheesecake factory
Soggiorno di 4 notti ad aprile 2024
Risposta di Management, il giorno 26 apr 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Eccellente

Elisha, Philadelphia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My check in process was amazing, with the free upgrade, the wonderful customer service at the front desk and valet. I loved my room and comfort it had for my family of 3. We ate at the hotel restaurant and the food was so good as well as the service. Especially with only one person covering. My only dislike was the woman who was in charge of making waffles my second morning. I was first bother by the fact someone is making my food at a self-service breakfast. Second the woman made several people waffle before she made mines. On top of the fact that she seems to be the only person in the hotel that was rude. My toddler had to wait almost 20mins for breakfast. Saturday morning everyone made their own waffles so I don't know why there was a change on Sunday morning. Even with that I would still return this was defiantly a great location.
Soggiorno di 2 notti ad aprile 2024
Risposta di Management, il giorno 26 apr 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. I sincerely apologize about the rude behavior that you received. It is our intention to make everyone feel welcomed here. we have already used this situation as a learning tool with our breakfast staff to prevent the situation from happening in the future. We hope that you will give us another chance on your next visit to Baltimore.

2/10 Terribile

Weihang

Viaggio di coppia
I stay for 6 days and the room was not even cleaned even once. Also so loudly outside.
Soggiorno di 6 notti ad aprile 2024
Risposta di Management, il giorno 26 apr 2024
Thank you for your feedback. I sincerely apologize your experience at the hotel. We have already used this situation as a training moment to prevent this from happening in the future. Please reach out to us at the hotel if you have any questions or concerns.

10/10 Eccellente

Courtney

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Management , il giorno 26 apr 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

8/10 Buono

Robert

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is a good value hotel for a stay in downtown Baltimore for business or pleasure. Staff was friendly and helpful throughout, great location, spacious rooms, and all the key amenities (good breakfast and gym in particular).
Soggiorno di 1 notte ad aprile 2024
Risposta di Management, il giorno 18 apr 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Eccellente

Tania

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
.
Soggiorno di 1 notte ad aprile 2024
Risposta di Managment, il giorno 18 apr 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

8/10 Buono

Olive

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This short term stay facility was very well equipped. The small kitchenette was on point with what you need. Staff was quick to respond to request. Breakfast was awesome and well attended by the staff.
Soggiorno di 1 notte ad aprile 2024
Risposta di Management , il giorno 18 apr 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Eccellente

raquel

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
That staff are very kind, helpful, and informative! I really enjoyed my stay.
Soggiorno di 3 notti ad aprile 2024
Risposta di Management, il giorno 18 apr 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Eccellente

Ronald

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di Management, il giorno 18 apr 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

4/10 Scarso

Ronja

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia e personale e servizio
Delayed my early check in twice just to put me in a dirty room (hair all over bathroom floor, stains on curtains,) requested a crib during my reservation a month ago received two broken pack and plays (that is there “crib”), room door would not open with the access card, had to call room service multiple times hours apart just to get a couple towels and trash bags. Had better complimentary breakfasts at other Marriotts. The area was right in the heart of the inner harbor which made a good location but the stay was not pleasant to say the least. I would not recommend.
Soggiorno di 4 notti ad aprile 2024
Risposta di Management, il giorno 18 apr 2024
Thank you for your feedback. I sincerely apologize your experience at the hotel. We have already used this situation as a training moment to prevent this from happening in the future. Please reach out to us at the hotel if you have any questions or concerns.

6/10 Soddisfacente

Jose

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
Hotel is close by to a lot of popular tourist destinations. Carpet by the hallway and inside the room are dirty.
Soggiorno di 3 notti a marzo 2024
Risposta di Management, il giorno 18 apr 2024
Thank you for your feedback. I sincerely apologize about the dirty carpet. We have already used this situation as a learning experience to prevent anything like this from happening in the future. We hope that you will give us another chance on your next visit to Baltimore.

10/10 Eccellente

Joseph

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was great. The location was great. The dining options were plentiful. Staff was nice. I will stay here again.
Soggiorno di 2 notti ad aprile 2024
Risposta di Management, il giorno 18 apr 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Eccellente

Aaliyah

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great service and spacious rooms.
Soggiorno di 2 notti a marzo 2024
Risposta di Management, il giorno 18 apr 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

8/10 Buono

MUHAMMAD, franklin

.
Soggiorno di 3 notti a marzo 2024
Risposta di MANAGEMENT, il giorno 18 apr 2024
Thank you for staying with us. If there is anything that we should be aware of please reach out to the hotel.

8/10 Buono

Katja

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Management, il giorno 18 apr 2024
Thank you for staying with us. If there is anything that we should be aware of please reach out to the hotel.

10/10 Eccellente

Jennilyn

Soggiorno di 1 notte a marzo 2024
Risposta di Management, il giorno 18 apr 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

4/10 Scarso

Cherry

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia e personale e servizio
we stayed a total of 4 nights and never got any house keeping to our room. We spoke with the front desk staff twice asking to come to our room and we saw the front desk write our request on a piece of paper, yet for whatever reason they never came. We spoke with front desk again and they apologized and said they are unsure why housekeeping never came, Quite poor service
Soggiorno di 4 notti a marzo 2024
Risposta di Management, il giorno 18 apr 2024
Thank you for your feedback. I sincerely apologize about the miscommunication between our front desk and housekeeping team, which ultimately caused you to have a disappointing stay. We have already used this situation as a learning experience to prevent anything like this from happening in the future. We hope that you will give us another chance on your next visit to Baltimore.

4/10 Scarso

Raheem

Non mi è piaciuto: Condizioni e dotazioni della struttura
Not quite happy
Soggiorno di 2 notti a marzo 2024
Risposta di Management, il giorno 18 apr 2024
Thank you for staying with us. If there is anything that we should be aware of please reach out to the hotel.

8/10 Buono

Aaron

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Lobby is straight forward, breakfast is right by the elevators so no searching early in the morning. Breakfast is average hotel fair. Hotel is clean, having a kitchen in the room is convenient. The pull out bed isn't comfortable, has a sharp downward slope. Would recommend getting a two bed room if necessary.
Soggiorno di 1 notte a marzo 2024
Risposta di Management , il giorno 18 apr 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. I sincerely apologize that the sleeper sofa bed was uncomfortable and we have already addressed this issue with our housekeeping staff to prevent the situation from happening in the future. We hope that you will give us another chance on your next visit to Baltimore.

8/10 Buono

Octavia

Soggiorno di 1 notte a marzo 2024
Risposta di Management, il giorno 18 apr 2024
Thank you for staying with us. If there is anything that we should be aware of please reach out to the hotel.

8/10 Buono

Eboniqua

Soggiorno di 5 notti a marzo 2024
Risposta di Management, il giorno 18 apr 2024
Thank you for staying with us. If there is anything that we should be aware of please reach out to the hotel.

8/10 Buono

Detwanna

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Management, il giorno 18 apr 2024
Thank you for staying with us. If there is anything that we should be aware of please reach out to the hotel.

10/10 Eccellente

susan

Viaggio di coppia, Viaggio di lavoro
All the Staff was very kind.
Soggiorno di 5 notti a marzo 2024
Risposta di Management , il giorno 20 mar 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. We would love to have you back.

10/10 Eccellente

Kamaria

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
It was no parking
Soggiorno di 1 notte a marzo 2024
Risposta di Management , il giorno 20 mar 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. I sincerely apologize about the confusion pertaining to valet parking. Our team is working to see what we can do to better accommodate our guest. Please reach out to us at the hotel if you have any questions or concerns.

8/10 Buono

Valerie, Baltimore

Viaggio di gruppo
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The rooms are very specious. The coffee service in each room could be upgraded. The front desk personnel were very nice but they could have used more help.
Soggiorno di 1 notte a marzo 2024
Risposta di Management, il giorno 20 mar 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. I sincerely apologize about your check in experience. We have already used this situation as a training moment to prevent this from happening in the future. Please reach out to us at the hotel if you have any questions or concerns.

10/10 Eccellente

Martha

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di Management , il giorno 20 mar 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. We would love to have you back.

8/10 Buono

Kidane

Soggiorno di 2 notti a marzo 2024
Risposta di Management, il giorno 18 apr 2024
Thank you for staying with us. If there is anything that we should be aware of please reach out to the hotel.

4/10 Scarso

Tiffani

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
The hotel is in a great location. The staff at the front lobby and the valet attendants were very helpful, attentive, and provided exceptional service. Our room was a downer; updates needed and bugs were in the bathroom.
Soggiorno di 2 notti a marzo 2024
Risposta di Management, il giorno 20 mar 2024
Thank you for your feedback. We are very pleased that our staff provided exceptional service. That is always awesome to hear! I sincerely apologize about the inconvenience that the bugs may have cause. Please reach out to us at the hotel if you have any questions or concerns.

4/10 Scarso

Martin

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I Do not Know if expedia or the Hotel lists the location as INNER HARBOR it is not on the Harbor the pictures online are deceiving the Room Furnishings are extremely old the bed was nothing like pictured Will never stay here again and will definitely warn others
Soggiorno di 1 notte a marzo 2024
Risposta di Management, il giorno 20 mar 2024
Thank you for your feedback. I sincerely apologize about the confusion pertaining to the location of our property , the pictures and the overall presentation of our rooms. Our team is working to see what we can do to better accommodate our guest. Please reach out to us at the hotel if you have any questions or concerns

10/10 Eccellente

Rontisha

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Downtown area
Soggiorno di 1 notte a marzo 2024
Risposta di Management, il giorno 20 mar 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. We would love to have you back.

8/10 Buono

Rosetta

Centrally located so everything was in walking distabce
Soggiorno di 1 notte a marzo 2024
Risposta di Management , il giorno 9 mar 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Eccellente

Brittany

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Management, il giorno 29 feb 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Eccellente

Leonard

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Management, il giorno 29 feb 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

8/10 Buono

Bridget

Soggiorno di 1 notte a febbraio 2024
Risposta di Management, il giorno 18 apr 2024
Thank you for staying with us. If there is anything that we should be aware of please reach out to the hotel.

10/10 Eccellente

Avella

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a febbraio 2024
Risposta di Management , il giorno 29 feb 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

8/10 Buono

Imani

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Management , il giorno 29 feb 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Eccellente

Tawney

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel had lots of amenities and was close to local shopping and entertainment. Staff were very nice and respectful and answered any questions I had. Our room was super nice and had a great view.
Soggiorno di 1 notte a febbraio 2024
Risposta di Management , il giorno 19 feb 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Eccellente

sergio, doral

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
todo estubo excelente
Soggiorno di 2 notti a febbraio 2024
Risposta di Management , il giorno 19 feb 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

8/10 Buono

Linda

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Great location, rooms are spacious and clean. It was very comfortable. The restaurant was not open and no room service but that’s common after the Covid. I’m would say overall it’s a good place. The parking is expensive though.
Soggiorno di 2 notti a febbraio 2024
Risposta di Management, il giorno 19 feb 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. We are currently rebranding the restaurant to provide our guest with a variety of food and beverage options. As well as a more aesthetically pleasing view. We are looking forward to have the restaurant up and running very soon. Please come back and stay with us again. We would love to have you back.

10/10 Eccellente

Emily Olandri

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Me encantó el lugar muy limpio .. lo único es que no tiene parqueo personal….te piden un depósito cuando llega . Según la devolución dura 3 5 Días. Sin Duda me volvería a quedar..
Soggiorno di 2 notti a febbraio 2024
Risposta di management , il giorno 12 feb 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

8/10 Buono

Hortence

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
safety
Soggiorno di 2 notti a febbraio 2024
Risposta di management , il giorno 12 feb 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please reach out to us at the hotel if you have any questions or concerns.

6/10 Soddisfacente

Melissa

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Smelled like marijuana my whole stay . Rooms were not as clean
Soggiorno di 2 notti a dicembre 2023
Risposta di management , il giorno 12 feb 2024
Thank you for your feedback. I sincerely apologize about the odor in the room and that the room was not cleaned properly. We have already used this situation as a training moment to prevent this from happening in the future. Please reach out to us at the hotel if you have any questions or concerns.

10/10 Eccellente

tyler

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
None
Soggiorno di 1 notte a febbraio 2024
Risposta di management, il giorno 12 feb 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.