Hall

Recensioni per The Inn at Henderson's Wharf, Ascend Hotel Collection

3 out of 5

Recensioni

9,2

Meraviglioso

Valutazione di 10 - Eccellente. 391 su 548 recensioni" "
Valutazione di 8 - Buono. 96 su 548 recensioni" "
Valutazione di 6 - Soddisfacente. 38 su 548 recensioni" "
Valutazione di 4 - Scarso. 16 su 548 recensioni" "
Valutazione di 2 - Terribile. 7 su 548 recensioni" "

9,6/10

Pulizia

9,2/10

Personale e servizio

8,4/10

Servizi

9,4/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Laura

Soggiorno di 2 notti a maggio 2024

10/10 Eccellente

PAUL

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Always love staying there. So much around the area
Soggiorno di 2 notti a maggio 2024
Risposta di General Manager, il giorno 21 mag 2024
Dear Paul,Your compliments regarding your stay at The Inn at Henderson's Wharf, Ascend Hotel Collection brighten our day! Our ideal location is a great home base for exploring the area. Thank you for your review, and we look forward to many more wonderful visits.

6/10 Soddisfacente

Glenn

Viaggio di lavoro
Non mi è piaciuto: Pulizia
First let me say that the lady working the overnight shift at the Front Desk was outstanding. But she was the only thing outstanding at this hotel. My flight was delayed necessitating a late check-in so I called the hotel to make arrangements. The person that answered the phone was rather flippant, didn't ask who I was and seemed bothered that I called. The room which was street level had ants and on my last day there was a roach. It took several requests to rectify the ant problem. The roach was on my last day so I just notified the front desk. Earlier when I went to the Front Desk the aforementioned gentlemen came from behind the desk while still chewing his lunch, didn't greet me but stared down at the desk computer screen. I had to tell him I wasn't checking in as he was silent so far. I told him about the bug problem and my previous two trips to the Front Desk and all he could say is that the bug spray was not toxic so I shouldn't have any worries. Obviously, he was already familiar with the hotel's bug problem.
Soggiorno di 3 notti a maggio 2024
Risposta di General Manager, il giorno 21 mag 2024
Dear Glenn,Thank you for your review. We regret to learn of your disappointment with your experience. What you have shared does not reflect our high standards, and we’ll be sure to share your comments with the respective teams so this can be looked into. Additionally, although we undergo regular pest control procedures, we will conduct a complete evaluation to ensure that everything is as it should be. It was a pleasure having you here, and we hope you will give us another chance in the future to deliver a seamless stay worthy of a perfect rating.

10/10 Eccellente

PAUL

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was great
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 25 apr 2024
Dear Paul,We're delighted to hear that you had a great experience with us! Your satisfaction is our priority, and we're thrilled that everything met your expectations during your stay. We look forward to welcoming you back to The Inn at Henderson's Wharf, Ascend Hotel Collection, for another fantastic experience!

10/10 Eccellente

Jerry

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful Hotel in great location.
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 24 apr 2024
Dear Jerry,Thank you for staying with us and for your feedback. We're glad that our location was so convenient and made such an impact on your experience. We hope to welcome you back soon for another great stay at The Inn at Henderson's Wharf, Ascend Hotel Collection.

10/10 Eccellente

Sheryl

Enjoyed my stay
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 24 apr 2024
Dear Sheryl,It was a pleasure hosting you at The Inn at Henderson's Wharf, Ascend Hotel Collection! We're glad you enjoyed your visit, and we look forward to seeing you again soon.

10/10 Eccellente

Lei

Soggiorno di 1 notte ad aprile 2024

6/10 Soddisfacente

Neville

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Rooms need better doors to block out hallway light. Hard to sleep for someone who likes the room dark. I’ve stayed twice in different rooms and it was the same. Need a better way of guest accessing parking lot. Wait times was annoying for someone to open the gate
Soggiorno di 8 notti ad aprile 2024
Risposta di General Manager, il giorno 17 apr 2024
Dear Neville,While it was a pleasure to welcome you back, we are sorry you had an issue with our accommodations and parking. Please know we are constantly working to improve, so we will be sure to review your concerns with our team. We look forward to impressing you further on your next visit.

6/10 Soddisfacente

Yzabelle

Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi
L'environnement est très joli, et heureusement, il y a beaucoup de restaurants autour de l'hôtel. Mais la chambre qu'on m'a donnée (après deux demandes de surclassement refusé) était très ordinaire (pas de fer à repasser, fourniture médiocre, ameublement vieillot. De plus, la chambre était surchauffée, et la climatisation fonctionnait mal (même après mon signalement de la malfonction). J'ai passé deux nuits sur trois en nage, malgré la fraîcheur extérieure, puisque je n'avais aucun moyen d'ouvrir mes fenêtres. Le personnel était moyen, et je dirais même que l'accueil était grognon et très fatigué. Bref, je n'y retournerai pas!
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 16 apr 2024
Dear Yzabelle,Thank you for staying with us and taking the time to share your thoughts. We're glad our location worked well for your trip. However, we apologize for any disappointment with the appearance of the room and for any issues with the AC and service. Your comments will be shared with our team for improvement. If you're in the area again, please come back to see us.

8/10 Buono

Amy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Room is very nice. Plenty of space.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 16 apr 2024
Dear Amy,Thank you for taking the time to share your feedback with us. Providing ample space for our guests to relax and unwind is a key aspect of our hospitality, and we're glad it met your expectations. We look forward to welcoming you back to The Inn at Henderson's Wharf, Ascend Hotel Collection, for another enjoyable stay.

8/10 Buono

Kurt

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was pretty good. No upgrade when I know it was available. Breakfast isn’t much. Room nice and clean. Easy to park. Will try again when back in Baltimore.
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 12 apr 2024
Dear Kurt,Thank you for being our guest and sharing your valuable feedback. We are delighted you enjoyed our clean, comfortable accommodations so much that you'll be joining us on future trips back to Baltimore. We hope to see you again soon.

6/10 Soddisfacente

Kim

Soggiorno di 5 notti a marzo 2024

10/10 Eccellente

Marybeth, Milltown

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I only stay here!! Amazing everything.
Soggiorno di 3 notti a marzo 2024
Risposta di General Manager, il giorno 5 apr 2024
Dear Marybeth,We're proud to be your go-to hotel in the area, and we're glad you enjoyed your visit. Please come see us again soon at The Inn at Henderson's Wharf, Ascend Hotel Collection!

10/10 Eccellente

Mary, Belle Harbor

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Diamond in the rough !! Beautiful property
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 5 apr 2024
Dear Mary,Thank you so much for your kind words! Our team is so happy that you enjoyed our property. Your feedback means a lot to us, and we're delighted that you had a positive experience during your stay. We hope to welcome you back to The Inn at Henderson's Wharf, Ascend Hotel Collection again soon for another wonderful experience.

8/10 Buono

David Scott

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024

10/10 Eccellente

jeanne

Staff was excellent. They all went out of their way to make our stay the best. Highly recommend staying here
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 17 mar 2024
Dear Jeanne,Thank you for the kind review and recommendation! We're glad our friendly staff made you feel welcome, and we look forward to seeing you again at The Inn at Henderson's Wharf, Ascend Hotel Collection.

6/10 Soddisfacente

James

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
They did not have the room with 2 beds available that we reserved for our 3 person stay. It took over 30 min to check in and they gave us 1 bed and a cot at the same price. In the morning they had no coffee at breakfast.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 15 mar 2024
Dear James,Thank you for sharing your experience. We recognize the inconvenience you faced regarding your room allocation and the delay at check-in. Additionally, the absence of coffee at breakfast is not up to our standard. We apologize for these issues and hope to have the chance to make your next visit more pleasant and seamless.

10/10 Eccellente

John

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel itself is well located with walkable dining options, nice facilities, but the real highlight was the staff. Super friendly and helpful. Will definitely return on trips to Baltimore.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 12 mar 2024
Dear John,Thank you for sharing your positive experience at The Inn at Henderson's Wharf, Ascend Hotel Collection. We're thrilled that our team significantly impacted your stay and that our location enhanced your visit to Baltimore. Your plans to return are the highest compliment we can receive, and we eagerly look forward to welcoming you back on future trips.

10/10 Eccellente

Amy, Hagerstown

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Absolutely accommodating rooms quiet but so close to all areas. Absolutely walkable and safe location
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 12 mar 2024
Dear Amy,It is wonderful to know that you had an excellent experience with us. Location is one of the most important aspects of a trip, so we’re glad you could enjoy the convenience ours affords our guests! Receiving recognition for our peaceful atmosphere is always appreciated as well. Thank you for your glowing review and perfect rating, and we hope you return soon!

10/10 Eccellente

KAREN, HARRISBURG

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great property! Quiet and out of the way. Beautiful surroundings with the water. Staff are friendly and very helpful!! Love the Inn at Henderson Wharf!
Risposta di General Manager, il giorno 25 feb 2024
Dear Karen,Thank you for being our guest and for taking the time to share such a lovely review. We are thrilled you enjoyed everything from our amazing staff and peaceful accommodations to our beautiful property and surroundings. We look forward to welcoming you back to The Inn at Henderson's Wharf, Ascend Hotel Collection for many more memorable visits.

8/10 Buono

Robert

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a febbraio 2024

10/10 Eccellente

adam

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The location is amazing and the amount of amazing restaurants in walking distance was spectacular.
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 21 feb 2024
Dear Adam,We greatly appreciate your kind words! It's fantastic to hear that you enjoyed our amazing location and the abundance of spectacular restaurants within walking distance. It was a pleasure to have you stay with us at The Inn at Henderson's Wharf, Ascend Hotel Collection, and we look forward to your next visit!

10/10 Eccellente

Kelly

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly staff. Easy check in. Spacious rooms. Would visit again.
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 20 feb 2024
Dear Kelly,Thank you so much for taking the time to share your thoughts on your recent visit. We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and comfortable accommodations hit the mark for you. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 Eccellente

Hunter

Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

Angela

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

Kimberly

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great hotel and the staff are wonderful!!
Soggiorno di 3 notti a febbraio 2024
Risposta di General Manager, il giorno 12 feb 2024
Dear Kimberly,Thank you for your glowing review! Providing excellent service is our priority, and we're thrilled that we could exceed your expectations. We appreciate your feedback and look forward to welcoming you back to The Inn at Henderson's Wharf, Ascend Hotel Collection, for another great stay in the future!

10/10 Eccellente

Kara

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Quiet and convenience with a view
Nice hotel; we had a large room with a harbor view which was nice. Quiet yet very convenient location. Front desk staff were very pleasant. Only complaint is that they could have provided a more detail initially on how parking lot worked and about breakfast (I wasn’t sure if included or not). But a wonderful nice place to stay out of the more crowded areas of the city.
Soggiorno di 1 notte a febbraio 2024
Risposta di Kristian Mckenzie, il giorno 5 feb 2024
Thank you for the feedback, we will discuss with the team better ways to communicate parking options with guest. We hope you will visit again!

4/10 Scarso

Luis

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
Service staff don,t help
Soggiorno di 2 notti a febbraio 2024
Risposta di Kristian Mckenzie, il giorno 5 feb 2024
We are sorry we didn't meet your expectations. Please feel free to let us know what we could have done better.

10/10 Eccellente

Lori

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di Kristian Mckenzie, il giorno 5 feb 2024
Thank you for the feedback.

10/10 Eccellente

Ellen, Charlotte

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Location was nice, close to the folks we were visiting. Friendly staff, restaurants and other things near. Pretty view of the marina. Will visit again.
Soggiorno di 3 notti a dicembre 2023
Risposta di Kristian Mckenzie, il giorno 3 gen 2024
We are excited to hear you enjoyed your visit, we hope to see you again soon.

10/10 Eccellente

Geraldine

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Beautiful hotel and location. Everything was lovely! However, I Would suggest a combo of normal depth and thick pillows. The latter weren’t so comfortable. Will come again if occasion arises.
Soggiorno di 1 notte a dicembre 2023
Risposta di Kristian Mckenzie, il giorno 18 dic 2023
Thank you for the feedback! We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Eccellente

kenneth

Mi è piaciuto: Pulizia e servizi

8/10 Buono

Belinda

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
Great location. My room was freezing when I arrived. I tried to change the thermostat, to no avail. After a while it was still intolerably cold, but when I went to the front desk, the clerk came to the room and was able to fix the problem. The TV stations didn´t work to a large extent, but I had a lovely view of the water.
Soggiorno di 1 notte a novembre 2023
Risposta di Kristian Mckenzie, il giorno 18 dic 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Inn at Henderson's Wharf, Ascend Hotel Collection. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Eccellente

Adam

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Amazing stay
Amazing stay beautiful rooms. Outstanding service all around great place
Soggiorno di 1 notte a novembre 2023
Risposta di Kristian Mckenzie, il giorno 18 dic 2023
We are delighted to hear you had an amazing stay! We hope to see you again soon!

8/10 Buono

Brian

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a novembre 2023
Risposta di Kristian Mckenzie, il giorno 18 dic 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Inn at Henderson's Wharf, Ascend Hotel Collection.

8/10 Buono

Erin

Soggiorno di 2 notti a novembre 2023
Risposta di Kristian Mckenzie, il giorno 3 gen 2024
Thank you for the positive feedback.

10/10 Eccellente

Matthew

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A great traditional waterfront hotel.
Soggiorno di 1 notte a novembre 2023
Risposta di Kristian McKenzie, il giorno 1 dic 2023
We are pleased to hear you enjoyed your stay; we hope to see you in the future.

10/10 Eccellente

Adriane

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great hotel!
I never review hotels, but this one was so wonderful. The people were friendly, the room was very nice, being able to get coffee or tea at any hour was wonderful. It was wonderful and quiet, and we had a great view of the water.I would highly recommend this to anyone and would not stay anywhere else in Baltimore.
Soggiorno di 1 notte a novembre 2023
Risposta di Kristian McKenzie, il giorno 6 nov 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Inn at Henderson's Wharf, Ascend Hotel Collection and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Eccellente

Kalarn

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Highly recommend!
Great place and great location. Will DEFINITELY stay with these guys again!
Soggiorno di 3 notti a ottobre 2023
Risposta di Kristian McKenzie, il giorno 6 nov 2023
Thank you for the positive feedback, we look forward to seeing you again!

10/10 Eccellente

Glenn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2023
Risposta di Kristian McKenzie, il giorno 6 nov 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Inn at Henderson's Wharf, Ascend Hotel Collection and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Eccellente

Paul, Wauwatosa

Soggiorno di 1 notte a ottobre 2023
Risposta di Kristian McKenzie, il giorno 6 nov 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Inn at Henderson's Wharf, Ascend Hotel Collection and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Eccellente

Rick

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Helpful Staff and very nice lobby and access
Soggiorno di 2 notti a settembre 2023

6/10 Soddisfacente

Kristyn

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
I thought it was a fabulous location, but they are relying on that and haven't updated the very worn carpet and the bathrooms are pretty old too. I wouldn't actually complain if the price were more reasonable, but at over $400/night for a room that looks out onto a courtyard (and not the water) I think they can do better. Also let me know I can park in the garage across the street overnight instead of paying $50 to leave my car out in the open on a broken gravel lot.
Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

JUDD

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
best in fells point
great hotel, highly recommended, everything within short walking distance
Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

hanneke

Viaggio con la famiglia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Lovely!
Soggiorno di 1 notte a settembre 2023

4/10 Scarso

Michele

Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Location is the only thing going for them!
For the price point... the gym should be cleaner and have more and better equipment. The bed mattress was horednously in need of an update. The sneaky extra $20/night stay charge was unwarranted, basically a money grab from the establishment, which I found to be over priced already for the quality and amenities.
Soggiorno di 3 notti ad agosto 2023

10/10 Eccellente

Antoinette

Viaggio di coppia
Mi è piaciuto: Servizi
The Inn is tucked away in a quiet corner of Fels Point but close enough to walk to many places. The lobby was warm and inviting. The room was clean and the bed was comfortable. The water pressure while taking a shower made me so happy. The staff was lovely.
Soggiorno di 2 notti a settembre 2023

6/10 Soddisfacente

Neville

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Property was ok in terms of looks and location. AC is very loud and hallway light stays on and shines into the room. Staff was very slow opening the parking garage gate. Need to get that resolved
Soggiorno di 8 notti a settembre 2023

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Personale e servizio e comfort della camera
Great location
Location is excellent but the property is ‘older’…..toilet paper holder lose/falling off but it was def clean. Also, room cleaning on request only so needed to request additional towels(only 2) and there were no cups in bathroom. Lastly, supposed to be ‘night cap’ Friday and Saturday night but there was not one either night…..they seemed to be short on staff:( but the staff there WAS very attentive if you needed something.
Soggiorno di 3 notti a settembre 2023

10/10 Eccellente

diane, philadelphia

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved everything about this place. The room waa beautiful and clean and the staff was amazing and attentive we will definately be back.
Soggiorno di 2 notti a settembre 2023