Thank you Carlo for your feedback.I am sorry that your stay was not as should have been.Kind Regards,

Thank you Stefano for your review.I am glad you senoyed your stay but disappointed you found the staff not to smile enough.Kind Regards,

Dear Claudio,Thank you very much for your great feedback.I do hope to see you back soon!Kind Regards,

Dear Claudio,Thank you very much for your lovely comments.I am glad to hear that you had a pleasant stay with us.Looking forward welcoming you back.Regards,

Thank you corrado foryour feedback.Kind Regards,

Thank you Luigi for your amazing scoring!Looking forward welcoming you back.Kind Regards,

Cara Chiara,Grazie per la tua recensione dell'albergo. Siamo felici di sapere che hai apprezzato la modernità dell'hotel e la sua ottima posizione vicino alla stazione della metropolitana Para-lel. È bello sapere che hai potuto raggiungere a piedi La Rambla, il lungomare e Plaça de Catalunya.Ci scusiamo se la tua camera interna era buia, ma comprendiamo che hai scelto quella opzione a un prezzo ridotto. Siamo lieti che tu abbia trovato le camere pulite e moderne. È bello sapere che hai potuto gustare una colazione ottima e che c'era l'opzione senza glutine disponibile su richiesta.La piscina potrebbe essere piccola, ma è comunque un luogo rinfrescante durante le ore calde. Grazie ancora per aver condiviso la tua esperienza e speriamo di accoglierti nuovamente nel nostro albergo in futuro. Se hai altre domande o richieste, siamo a tua disposizione.

Dear Lorenzo,Thank you for choosing our hotel and for sharing your experience with us. I am glad to hear that you found our hotel beautiful and appreciated its convenient location.I would like to apologize for any inconvenience caused by the noise from Avenida Parallel. I understand that a good night's sleep is important, and I apologize for falling short in terms of soundproofing. I appreciate your feedback and will take it into consideration as we continue to make improvements to enhance our guests' comfort.On a positive note, I am pleased that you found our service to be prepared and friendly, and that you enjoyed the spacious and tastefully furnished rooms.Thank you once again for your feedback. We value your opinion and hope to have the opportunity to welcome you back in the future, providing you with a more peaceful stay.Best regards,

Sembra che tu stia descrivendo un'esperienza molto positiva.Mi fa piacere sapere che hai trovato la posizione comoda e gli spazi interni piacevoli. Inoltre, sembra che tu abbia apprezzato la colazione, che è sempre un bel vantaggio quando si viaggia!

Caro Giorgio,Grazie mille per aver dedicato del tempo per condividere il tuo commento, siamo lieti che tu abbia trascorso un ottimo compleanno con noi e che tu abbia avuto una buona esperienza a Barcellona. Prendiamo nota del tuo suggerimento per il ristorante, cerchiamo di migliorare ogni giorno affinché i nostri ospiti possano vivere questa esperienza durante il loro viaggio. Grazie mille !!! Speriamo di riavervi con noi molto presto.

Apreciada Roberta, Muchas gracias por tomarse el tiempo de compartir su puntuación del hotel. Nos alegra saber que tuvo una buena experiencia aunque nos justaría saber detalles de ella. Esperamos volver a contar con su presencia en un futuro muy cercano. Un saludo y muy buen fin de semana.

Many thanks for your feedback! We will share it with ALL our colleagues!

Many thanks for your feedback!

Dear Tina,Thank you for your kind words! We're thrilled to hear that you found our hotel lovely and clean, and that you enjoyed the food as well. Providing a comfortable and enjoyable experience for our guests is always our top priority. Kind regards

Dear Esther,We're delighted to hear that you had such a positive experience during your stay! Providing excellent service and a comfortable environment for our guests is our top priority, and we're thrilled that you found our staff friendly and accommodating.We'd love to welcome you back for another wonderful stay in the future!

Dear Sven,Bedankt voor het delen van je feedback! Het spijt ons te horen dat je wat last had van lawaai vanaf de straat, zelfs met het raam gesloten. We begrijpen hoe belangrijk een goede nachtrust is tijdens je verblijf. We zullen je opmerkingen zeker in overweging nemen ter verbetering van de geluidsisolatie in de kamers. Als er nog andere opmerkingen zijn waar we je mee kunnen helpen, laat het ons dan gerust weten. We hopen je in de toekomst opnieuw te mogen verwelkomen voor een nog aangenamer verblijf!

Dear Guadalupe,Thank you for sharing your experience with us! We're glad to hear that you enjoyed your 4-night stay overall. It's wonderful to know that you found our rooftop bar to be a great place to unwind and that the metro station next to the hotel made getting around convenient for you. We're also pleased to hear that you enjoyed dining at our restaurant and that you found our staff to be very friendly.We appreciate your understanding regarding the room size and the potential for noise from the main street. We'll take your feedback into consideration as we continue to improve our guest experience..We'd love to welcome you back for another wonderful stay in the future!

Dear Natalie,Thank you for rating your stay at the Barcelona Universal Hotel. We hope to welcome you again during your next stay in Barcelona.

Dear Gabriel,Thank you for your kind words! We're thrilled to hear that you had a great stay with us and that you found our hotel clean, comfortable, and friendly. We're also delighted that you enjoyed our excellent breakfast offerings.Your satisfaction is our top priority, and we're glad to hear that you would stay with us again. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future!

Dear Guida Jorge,Thank you for your feedback! We're thrilled to hear that you enjoyed our amazing location, with the metro stop conveniently located in front of the hotel. It's great to know that you found our breakfast excellent as well.Your satisfaction is our priority, and we're delighted that we could contribute to a positive experience during your stay..We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

Dear James,We are sorry that your stay did not meet your expectations. We will take your comments into account for future occasions.Kind regards

Dear Gary,Thank you for sharing your experience with us! We're thrilled to hear that Emma provided you with terrific service during check-in and that you found the room amazing and pleasant during your 4-day stay. We appreciate your understanding regarding the closure of the pool due to the city's drought alert.We apologize for any inconvenience caused by the pool closure and agree that it would have been preferable to notify guests in advance. Your feedback is valuable to us, and we'll take it into consideration to improve our communication with guests in similar situations in the future.If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for another enjoyable stay in the future!Kind regards

Here's a response to address the various points raised in the feedback:Dear Hollie,Thank you for sharing your feedback about your recent stay with us. We're delighted to hear that overall you had a very good experience and enjoyed the great views from our rooftop area. We're also pleased that you found our hotel's location convenient, with easy access to many tourist attractions and the metro right outside the door.We sincerely apologize for any inconvenience caused by the closure of our pool due to the water shortage in the city. Regarding the noise disturbances you experienced, we apologize for any disruption to your sleep caused by other guests. We strive to maintain a peaceful environment for all our guests and will address this issue with our team to ensure that appropriate measures are taken to minimize noise disturbances in the future.We truly appreciate your understanding and your detailed feedback, as it helps us improve our services and guest experiences. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.

Dear Claudia,Thank you for sharing your experience. We apologize for the inconvenience with the blocked sink in your room. We'll take immediate steps to address it. We hope to welcome you back and provide an improved experience.Kind regards

Estimada Katia,Agradecemos su comentario positivo sobre el tamaño de las habitaciones, nuestro desayuno y la ubicación conveniente. Nos alegra saber que disfrutó de su estancia con nosotros y esperamos recibirle nuevamente pronto.

Dear Jennifer,It sounds like you found the perfect spot for a short break! A fantastic location near Las Ramblas and a metro station makes it easy to get around and explore the city. And having a delicious breakfast and a rooftop terrace sounds like a great way to start the day and unwind after sightseeing. Plus, a free sangria masterclass sounds like a lot of fun! Thanks for sharing your wonderful experience!Warm regards

Dear Walid,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed our great location and that our staff members made your stay truly special with their genuine and professional service.We're glad to know that you appreciated the coffee machine in the lobby. It's always nice to have convenient amenities like that available for our guests.We hope to have the pleasure of welcoming you back soon for another wonderful stay!Kind regards

Dear BrendaThank you for your feedback! We're delighted to hear that you found our property conveniently located for shopping and within walking distance to nearby attractions. Ensuring our guests have a seamless and enjoyable experience is our priority, and we're glad to know that our location met your needs.We hope to have the pleasure of welcoming you back in the future for another convenient stay.Kind regards

Dear Peter,Thank you for rating your stay at the Barcelona Universal Hotel. We hope to welcome you again during your next stay in Barcelona.Kind regards

Dear Ali,Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic long weekend stay at our hotel.It's great to know that our convenient location, with the main Metro stop right outside, made exploring Barcelona's attractions easy for you. We appreciate your understanding regarding the temporary closure of our rooftop pool due to the recent drought in Catalonia.We're delighted that you found our rooms clean and our facilities satisfactory. Our team works hard to ensure that our guests have a comfortable and enjoyable experience, so we're pleased to hear that you appreciated their friendliness and professionalism.Thank you for recommending us, and we look forward to welcoming you back for another wonderful stay in the future!Warm regards,

Wir freuen uns, dass es Ihnen gefallen hat! Wenn Sie weitere Fragen oder Bedenken haben, stehe ich Ihnen gerne zur Verfügung.

Dear Mervyn,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our hotel's good location, helpful staff, and lovely breakfast.We apologize for any inconvenience caused by noise from the main road during the night. Your comfort is important to us, and we will take your feedback into consideration to ensure that future stays are more peaceful.We appreciate your kind words and hope to have the opportunity to welcome you back for another enjoyable stay.Kind regards

Dear Roberto,Thank you for letting us know! If you have any further feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out. We're here to ensure your experience with us is always excellent.Kind regards

Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the lack of natural light in your room. Next time we will assign you a exterior one. Kin regards

Dear Chanel,Thank you for sharing your experience with us! We're delighted to hear that you found our hotel property modern, clean, and quiet, and that our staff were friendly and helpful throughout your stay. Your kind words mean a lot to us, and we're thrilled to know that you would choose to stay with us again in the future. We look forward to welcoming you back for another wonderful stay! If you need any assistance or have any questions in the meantime, please don't hesitate to reach out.Kind regards

Dear Theresa,Thank you for your feedback! We're delighted to hear that you found our hotel to be a great value for money and that our location provided easy access to tourist attractions. Ensuring our guests have a convenient and enjoyable experience is always our priority, and we're pleased to know that we met your expectations. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We look forward to welcoming you back for another great stay in the future!Kind regards