Thank you so much for your kind feedback. We were thrilled to host you and we look forward to welcoming you back again very soon!Best Regards

Thank you so much for your kind rating We were thrilled to host you and we look forward to welcoming you back again very soon!Best Regards

Thank you so much for your kind rating. We were thrilled to host you and we look forward to welcoming you back again very soon!Best Regards

Thank you so much for your kind feedback. We were thrilled to host you and we look forward to welcoming you back again very soon!Best Regards

Thank you so much for your kind feedback. We were thrilled to host you and we look forward to welcoming you back again very soon!Best Regards

Hello Simon,Thanks so much for the positive feedback. We were happy to have you stay with us yesterday. Hopefully we will see you again soon!

Thank you for your feedback and we hope to have you back again in the future.

Thank you for your feedback and we hope to have you back again in the future.Regards

Thank you for your feedback and we hope to have you back again in the future.Regards

Thank you for your feedback and we hope to have you back again in the future.Regards

Thank you for your feedback and we hope to have you back again in the future.Regards

Thank you for your feedback and we hope to have you back again in the future.Regards

Thank you for your feedback and we hope to have you back again in the future.Regards

Thank you for your feedback and we hope to have you back again in the future.Regards

Thank you for your feedback and we hope to have you back again in the future.Regards

Persons who are dishonest will never prosper. As per our website our hotel is open as normal and has been since October 2021. The only part of our establishment which is currently closed is our restaurant for the month of June. Had you bothered to respond to either of the two emails we sent you prior to your arrival, or read the list of available services on Hotels.com when you booked, you would have been aware. It clearly says the restaurant is closed in June. So rather than try to apportion blame to our establishment, accept personal blame for ignoring our emails not reading what was available when you booked. This message was also communicated to your hairdresser who contacted us to highlight how upset you were because the restaurant was shut. Moreover, how would anyone at the hotel know your reservation was to get ready for a wedding? Did you notify anyone of that? As stated before, you ignored all of our emails. We really do not know what else we were supposed to do? Best Regards

Thanks for your kind review

Thank you for your kind words. We hope to see you again soon.

Thank you for your kind words. We hope to see you again soon.

It never ceases to amaze me how some persons will never accept responsibility for their own errors and the lengths one will go with an axe to grind. Simply put Eric Griffin booked a few days before arrival clearly without doing adequate research. As a beginner surfer he didn’t know that beginners cannot surf Soup Bowl. So he made a weak attempt to get refunded and go back to the South Coast. After this was rejected - everything became a problem and the rest was history. The couple never once visited the restaurant during their seven night stay. This was probably for the best based on the aura of superiority and arrogance in Eric’s attitude. We are also unsure what was the objective behind choosing not to use the restaurant. So intent were they to avoid team members, they used the side gate next to the pool to come and go from the hotel. Nonetheless, we are happy you found the food at Eco to be fantastic. You should take the time to write them a nice review just as you’ve taken the time to write this one. It is truly unfortunate that what is our best and most desired suite to which he was assigned, the Upper Two Bedroom cottage, was terrible according to Eric. We do sincerely hope you’ve found happiness and we’re able to surf elsewhere on the island. Best Regards

Thank you so much!

Thank you so much!

Thank You so much for your kind words. We truly look forward to welcoming you back again!

Thank you so much for your kind words. We hope you stay again soon!

Thank you so much for our kind words. The restaurant reopened last week and we are now full steam ahead. Hope to have you again soon. Best Regards

Dear Charlotte, thanks for your review. I expected this after twice denying your refund request. We will make our response as brief as possible. Prospective travellers will see dozens of 5 star reviews for the Atlantis on Expedia and elsewhere and can make their own conclusions based on your statements. The fact is that you clearly booked the wrong hotel. After being at the Crane Resort, you booked four non-refundable nights at the Atlantis and checked out after the first night to move to Dover Beach Hotel. You shared no reason for your early departure. On two occasions you contacted Expedia to cancel your reservation after checking in and get a refund. It is unfortunate that you felt the need to share these mistruths about our property. Especially after you were given a complimentary upgrade to our best Ocean Front suite prior to your arrival. We understand and appreciate that the Atlantis is for those seeking incredible ocean views, a sense of adventure and the peacefulness the East Coast has to offer. We hope you preferred spending your last nights in Barbados on the South Coast. Best Regards Javon Griffith General Manager

Thank you so much for your kind words. We really wished the restaurant had reopened last weekend as originally planned. The U.K. lockdown forced us to make that difficult decision. Nonetheless it will definitely be open come Dec 10 and we hope to see you again soon! Best Regards

Thank you so much did your kind words. It means so much in this difficult time. We hope to see you again soon!

Thank you so much for staying. We hope to see you again.

Thanks so much for your kind words! We hope to have you back after this pandemic is over!

Thank you so much for your kind words. We hope to have you back again soon!

Thank you for your kind words. We hope to have you again soon!

This is an example of someone booking a hotel without doing any research. The Atlantis is not on a cliff and Bathsheba Beach is 2 minutes away. If you had asked us to direct you to the beach rather than leaving the hotel an hour after checking-in to go to the Fairmont Royal Pavillion, we would have shown you.

Thank you so much for your kind words. We hope to have you back again soon!