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Recensioni per Residence Inn by Marriott Beaumont

3 out of 5
Residence Inn by Marriott Beaumont
5380 Clearwater Court, Beaumont, TX

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 390 su 626 recensioni" "
Valutazione di 8 - Buono. 142 su 626 recensioni" "
Valutazione di 6 - Soddisfacente. 49 su 626 recensioni" "
Valutazione di 4 - Scarso. 24 su 626 recensioni" "
Valutazione di 2 - Terribile. 21 su 626 recensioni" "

9,0/10

Pulizia

9,0/10

Personale e servizio

8,6/10

Servizi

8,8/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Roy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was great!
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 29 apr 2024
Dear Roy, It was a pleasure to read your fantastic review of the Residence Inn Beaumont. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for choosing us, and we hope to be your hotel of choice every time you visit the area.Sincerely,Chris CalvinGeneral Manager

6/10 Soddisfacente

Chris

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 21 apr 2024
Dear Chris, Thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. Thank you once more for your feedback, and we look forward to seeing you again on your next visit soon.Sincerely,Chris Calvin,General Manager

10/10 Eccellente

Sarah

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Nice new, clean room with full kitchen. Perfect!
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 14 apr 2024
Dear Sarah, Thank you for choosing Residence Inn Beaumont and for your wonderful comments. We are pleased to know that your stay was perfect in every way possible. We are glad that you loved our refreshing accommodations with a well-equipped kitchenette. It was a pleasure having you as our guest, and we look forward to welcoming you back soon.Sincerely,Chris CalvinGeneral Manager

10/10 Eccellente

EARL

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
easy on-line check in
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 14 apr 2024
Dear Earl, Thank you for the excellent rating! It is fantastic to hear you enjoyed everything about your stay at Residence Inn Beaumont. We are delighted we could accommodate you during your time in the area and that we left you with such a wonderful impression. Your praise for our online check-in service is much appreciated! Thank you again, and we look forward to hosting you again soon.Sincerely,Chris CalvinGeneral Manager

10/10 Eccellente

Kim

Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 30 apr 2024
Dear Kim, Thank you for sharing your generous review of the Residence Inn Beaumont. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations and thoughtful hospitality make us a great place to stay. We enjoyed having you as our guest and hope to see you again soon. Sincerely,Chris Calvin,General Manager

8/10 Buono

William, san antonio

Mi è piaciuto: Pulizia, personale e servizio, servizi
The service was very good for a 3 star hotel and the amenities were good. Front desk staff and housekeeping were top notch! There were some items needing attention like the granite in my room was badly damaged (cracked in multiple places) and when i called the front desk to let them know i did not damage it- they were aware it was broken. So, no real issues other than usability and visual. WIFI was almost non-existent in my room and so i just tethered my cell phone to my laptop. however, if it would have been my work laptop i would have had to use wifi as they do not allow tethering which could have caused me some work disruption. Still a great place to stay if Beaumont is your destination.
Soggiorno di 6 notti a marzo 2024
Risposta di General Manager, il giorno 28 mar 2024
Dear William, Thank you for being our guest at Residence Inn Beaumont. We are pleased you enjoyed our excellent amenities and the courteous service provided by our associates, especially our front desk and housekeeping team. However, we apologize for the maintenance issues you encountered with your room. We have taken note of your feedback and it will be conveyed to our team. We are also sorry for the issues you experienced with our WiFi during your stay. We all rely on our devices to stay connected, so we can certainly understand your frustration. We hope you will stay with us again so we can provide you with the exceptional hospitality you deserve.Sincerely,Chris CalvinGeneral Manager

10/10 Eccellente

Jerry

Mi è piaciuto: Servizi
Nice property
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 24 mar 2024
Dear Jerry, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Residence Inn Beaumont; we hope to see you again soon. Sincerely,Chris CalvinGeneral Manager

8/10 Buono

KAREN, Dallas

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
It was okay for a night stay. The tub wasn't clean at all, and it had patched pieces for the soap dish. It also had a weird smell like gas when we turned the air conditioner on. It was very clean other the bathroom and smell. I would consider giving them another try if i ever come back.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 14 mar 2024
Dear Karen, Thank you for choosing Residence Inn Beaumont and sharing your experience. We are pleased you enjoyed your stay overall; however, we deeply regret the cleanliness issues you came across and the inconvenience this caused you. We have shared your comments with the appropriate individuals as we strive to improve our guest experience. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Sincerely,Chris CalvinGeneral Manager

8/10 Buono

Vinod

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
Mainly due to ongoing construction on I-10, a difficult inconvenient approach to the facility with a good chunk of unpaved road.
Soggiorno di 2 notti a febbraio 2024
Risposta di General Manager, il giorno 1 mar 2024
Dear Vinod, Thank you for choosing Residence Inn Beaumont for your recent stay. We are pleased to know that your overall experience was enjoyable. However, we are sorry for any inconvenience you faced during your visit. We appreciate your patience and hope to welcome you back soon.Sincerely,Chris CalvinGeneral Manager

10/10 Eccellente

Evan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everything was excellent. They let me check in early, the room was immaculate and the front desk clerk was amazing. The only drawback was the access to the property; heavy construction restricted access somewhat. But that’s not the property’s fault. I will definitely re-visit the next time I’m in Beaumont.
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 26 feb 2024
Dear Evan, Thank you for choosing Residence Inn Beaumont and sharing your experience. We are glad you liked our comfortable accommodations and that our devoted associates took great care of you. We will certainly share your praises with them. We appreciate all of your feedback, both the aspects that brought you joy and the aspects that needed improving. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Sincerely,Chris CalvinGeneral Manager

10/10 Eccellente

Shontel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The roads were bad due to construction .
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 24 feb 2024
Dear Shontel, Thank you for being our guest at Residence Inn Beaumont. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience that we strive to provide every guest.Sincerely,Chris CalvinGeneral Manager

10/10 Eccellente

Bill

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Everything was excellent about the hotel except the breakfast. It was ok at best.
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 30 gen 2024
Dear Bill, Thank you for being our guest at Residence Inn Beaumont. We appreciate your comments about how much you enjoyed your overall stay; however, we were sorry that you did not thoroughly enjoy our breakfast. We will certainly follow up with our food and beverage team to see where we can do better. We hope to see you again soon.Sincerely,Chris CalvinGeneral Manager

10/10 Eccellente

Dru

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Road is under construction on I10. Awful potholes
Soggiorno di 2 notti a gennaio 2024
Risposta di General Manager , il giorno 29 gen 2024
Dear Dru, Thank you for choosing Residence Inn Beaumont and for your high rating! We are glad you had an overall pleasant stay with us. However, we regret any inconvenience you experienced. Thank you again for your review, and we look forward to your next visit.Sincerely,Chris CalvinGeneral Manager

10/10 Eccellente

Ruth

Soggiorno di 3 notti a gennaio 2024
Risposta di General Manager, il giorno 21 mar 2024
Dear Ruth, We are pleased to receive your five-star rating for the Residence Inn Beaumont. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Sincerely,Chris Calvin,General Manager

10/10 Eccellente

Arlene

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very nice and comfortable
Very nice but somewhat older hotel. We were just passing through but I'd stay there again. Room was clean and the bed comfortable.
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 23 gen 2024
Dear Arlene, Thank you for choosing Residence Inn Beaumont and sharing your experience. We are happy to know you liked our well-maintained accommodations and that you loved our comfortable beds and got a great night's sleep. It is always a joy to see our guests are excited about returning; we look forward to it!Sincerely,Chris CalvinGeneral Manager

10/10 Eccellente

Kierstynn

Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 11 gen 2024
Dear Kierstynn, Thank you for taking the time to leave your rating! It is fantastic you enjoyed your time at Residence Inn Beaumont so much! We look forward to hosting you again soon for another great experience. Have a wonderful day!Sincerely,Chris CalvinGeneral Manager

10/10 Eccellente

Carolyn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very friendly helpful staff
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 10 gen 2024
Dear Carolyn, Thank you for being our guest at Residence Inn Beaumont. We are pleased to know you had an excellent stay and that our devoted associates helped to make your visit memorable. They continually strive to provide exceptional service, down to the smallest detail, and we will enjoy sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again.Sincerely,Chris Calvin,General Manager

10/10 Eccellente

Linda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was enjoyable, and I really enjoyed the other residence inn properties I’ve been to.
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 10 gen 2024
Dear Linda, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Residence Inn Beaumont; we hope to see you again soon. Sincerely,Chris CalvinGeneral Manager

10/10 Eccellente

Chris

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Nice place
Nice place nd friendly staff
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 30 dic 2023
Dear Chris, On behalf of all of us at Residence Inn Beaumont, thank you for the generous review. We are pleased to know how much you enjoyed our well-kept property and intuitive associates. Thank you once more for choosing us for your visit to our beautiful city, and we look forward to accommodating you again soon. Happy Holidays and Happy New Year!Sincerely,Chris CalvinGeneral Manager

8/10 Buono

Luis

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 26 dic 2023
Dear Luis, We are thrilled you had an excellent stay at Residence Inn Beaumont, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Chris Calvin,General Manager

10/10 Eccellente

Angela

Soggiorno di 2 notti a dicembre 2023
Risposta di General Manager, il giorno 19 dic 2023
Dear Angela, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Residence Inn Beaumont, and we look forward to welcoming you back soon.Sincerely,Chris CalvinGeneral Manager

10/10 Eccellente

Jonszhell

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 5 dic 2023
Dear Jonszhell, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Residence Inn by Marriott Beaumont, and we look forward to welcoming you again soon.Sincerely,Chris CalvinGeneral Manager

10/10 Eccellente

Natasha

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Enjoyed my stay will be returning soon
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 24 nov 2023
Dear Natasha, Thank you for staying with us and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We also think that our ideal location, combined with upscale amenities and service, makes Residence Inn Beaumont an excellent choice. We appreciate you sharing your feedback and love knowing you will return soon. Thank you once more.Sincerely,Chris Calvin

10/10 Eccellente

Teresa

Soggiorno di 2 notti a novembre 2023
Risposta di General Manager, il giorno 14 dic 2023
Dear Teresa, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Residence Inn Beaumont. We look forward to your return and wish you all the best with your future travels.Sincerely,Chris CalvinGeneral Manager

10/10 Eccellente

Derrick

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice layout property was very clean and the staff was helpful and very courteous and helpful and very nice would enjoy another stay at this location and other during my travels around the country because of how we were treated at this location
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 24 nov 2023
Dear Derrick, Thank you for being our guest and for the kind review. It is always a pleasure to read from our guests. Our staff works hard to deliver outstanding service along with clean, comfortable accommodations, and we value your compliments. We appreciate you saying we will now be your hotel of choice any time you are in the area. Thank you for choosing Residence Inn Beaumont; we look forward to seeing you soon.Sincerely,Chris Calvin

10/10 Eccellente

Sheryl

Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 14 dic 2023
Dear Sheryl, On behalf of all of us at Residence Inn Beaumont, thank you for the generous rating. We are pleased to know how much you enjoyed your time with us. Thank you once more for choosing us for your visit to our beautiful city, and we look forward to accommodating you again soon.Sincerely,Chris CalvinGeneral Manager

10/10 Eccellente

Michelle

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 20 nov 2023
Dear Michelle, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Residence Inn Beaumont. We hope to have the pleasure of doing so again on your next visit to the area.Sincerely,Chris Calvin

8/10 Buono

Edward

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 15 nov 2023
Dear Edward, We are delighted you had a great stay at Residence Inn Beaumont. Thank you for the kind rating, and we look forward to hosting you again soon.Sincerely,Chris CalvinGeneral Manager

10/10 Eccellente

Jimmy

Soggiorno di 2 notti a novembre 2023
Risposta di General Manager, il giorno 15 nov 2023
Dear Jimmy, Thank you for rating your stay at Residence Inn Beaumont. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely,Chris CalvinGeneral Manager

2/10 Terribile

Johan

Viaggio di lavoro
Mi è piaciuto: Pulizia e servizi
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Toilet not able to flush and after reporting they informed they would fix it but never did. Would not recommend.
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 9 nov 2023
Dear Johan, Thank you for choosing us for your recent visit. We are genuinely sorry for the maintenance issues you encountered and that we did not resolve this to your satisfaction. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We are grateful for your patience, and we hope you will consider staying with us again.Sincerely,Chris CalvinGeneral Manager

8/10 Buono

Nancy

Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 30 nov 2023
Dear Nancy, Thank you for choosing Residence Inn Beaumont and for your generous rating. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Chris CalvinGeneral Manager

10/10 Eccellente

Carol

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room was really nice and clean. We loved the arrangement and kitchenette. The staff were friendly and accommodating. This was one of the best hotel stays ever!
Soggiorno di 2 notti a ottobre 2023
Risposta di General Manager, il giorno 1 nov 2023
Dear Carol, Thank you for staying with us and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our comfortable accommodations, attentive service from our courteous staff, and in-room amenities we offer. We hope to see you again soon, and we wish you all the best with your travels. Sincerely,Chris Calvin

6/10 Soddisfacente

Keith

Viaggio di coppia
Mi è piaciuto: Personale e servizio
It was okay.
Soggiorno di 2 notti a ottobre 2023
Risposta di General Manager, il giorno 31 ott 2023
Dear Keith, Thank you for being our guest and for taking the time to share your evaluation. We are pleased you were satisfied overall, but we regret we fell short in some areas. We hope you will accept our apologies and give us another opportunity on your next visit to Beaumont to show you our passion for providing exceptional hospitality. Sincerely,Chris CalvinGeneral Manager

10/10 Eccellente

Cheryl

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
First time staying here and this hotel will be my go to for all future stays. This hotel is centrally located (within 15 minutes) to every place I needed to be. Exceptional hospitality from breakfast to the staff. Thank you Residence Inn by Marriott.
Soggiorno di 2 notti a ottobre 2023
Risposta di General Manager, il giorno 31 ott 2023
Dear Cheryl, Thank you for choosing Residence Inn Beaumont and for your high rating. We are glad you enjoyed your time with us and that you especially loved our devoted hospitality and convenient location. It was our pleasure accommodating you, and we love knowing that we will be your hotel of choice every time you are in the area.Sincerely,Chris CalvinGeneral Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a ottobre 2023
Risposta di General Manager, il giorno 24 ott 2023
Dear Guest, Thank you for choosing Residence Inn Beaumont and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,Chris CalvinGeneral Manager

10/10 Eccellente

CHRISTOPHER

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2023
Risposta di General Manager, il giorno 18 ott 2023
Dear Christopher, Thank you for being our guest and for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Residence Inn Beaumont. We look forward to your return and wish you all the best with your future travels.Sincerely,Chris CalvinGeneral Manager

10/10 Eccellente

Timothy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di General Manager, il giorno 17 ott 2023
Dear Timothy, Thank you for being our guest and for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Residence Inn Beaumont. We look forward to your return and wish you all the best with your future travels.Sincerely,Chris CalvinGeneral Manager

10/10 Eccellente

Kristal, Bristow

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We loved our room. It was nice to have the kitchenette. The staff was great. We had an issue one night with some guests in our hall smoking cigarettes and the smoke and smell traveled all the way down the hall. The front desk and security addressed it very well.
Soggiorno di 3 notti a luglio 2023
Risposta di General Manager, il giorno 9 ott 2023
Dear Kristal, Thank you for choosing Residence Inn Beaumont and sharing your experience. We are glad you liked our comfortable accommodations with a complete kitchenette and that our devoted associates took great care of you. We will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Sincerely,Chris CalvinGeneral Manager

10/10 Eccellente

Patricia

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di General Manager, il giorno 5 ott 2023
Dear Patricia, Thank you so much for the perfect rating of your time at Residence Inn Beaumont. It is always a pleasure to see our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Sincerely,Chris CalvinGeneral Manager

10/10 Eccellente

Diana

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ladies in Leather weekend 2023
Very clean, very spacious. Staff was very friendly. Our overall stay was awesome. Very secure place to stay. Very to close to many restaurants and Harley Davidson Would totally rebook
Soggiorno di 3 notti a settembre 2023
Risposta di General Manager, il giorno 12 set 2023
Dear Diana, Thank you for being our guest at Residence Inn Beaumont. We are pleased to know you were impressed with our ideal location and that our devoted associates helped to make your visit memorable. We will enjoy sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again. Sincerely, Chris Calvin General Manager

6/10 Soddisfacente

Matthew

Viaggio di lavoro
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
I, and two other patrons, waited 20 minutes at the front counter. We even called and no one answered or came to the counter. And when the lady eventually showed up, she acted as if there was nothing wrong! That’s poor service. And why would you put customers with pets on any floor but the first floor?!? Couldn’t sleep because of the barking, and there was more than one customer with a dog there last night. If a dog has to go to the bathroom, he is t waiting on the elevator to get there.
Soggiorno di 1 notte a settembre 2023
Risposta di General Manager , il giorno 8 set 2023
Dear Matthew, Thank you for evaluating your recent stay with us. We sincerely apologize for the level of service you received from one of our staff. We take our guest comments seriously, as they will help us enhance the experience for future guests. We are also sorry for the disruption due to a neighboring pet during your time with us; had we known about this issue, we would have been more than happy to help. We understand how frustrating this must have been, and we truly regret how this inconvenienced your trip. We hope you will revisit for a much-improved stay.Sincerely,Chris CalvinGeneral Manager

10/10 Eccellente

ketan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great
Very nice front desk employees. Clean room and surrounding. Very convenient to go places like shopping.
Soggiorno di 1 notte a settembre 2023
Risposta di General Manager, il giorno 4 set 2023
Dear Ketan, Thank you for staying with us and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our excellent customer service and ideal location. We hope to see you again soon at Residence Inn Beaumont and we wish you all the best with your travels.Sincerely,Chris Calvin,General Manager

10/10 Eccellente

Dolores, Tyler

Soggiorno di 1 notte ad agosto 2023
Risposta di General Manager, il giorno 18 set 2023
Dear Dolores, Thank you for the perfect rating. We are glad you had a wonderful time at Residence Inn Beaumont. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Sincerely,Chris CalvinGeneral Manager

10/10 Eccellente

MIKE, SHREVEPORT

Soggiorno di 1 notte ad agosto 2023
Risposta di General Manager, il giorno 4 set 2023
Dear Mike, Thank you for the perfect rating. We are glad you had a wonderful time at Residence Inn Beaumont. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Sincerely,Chris Calvin,General Manager

10/10 Eccellente

Byron

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di General Manager, il giorno 10 ago 2023
Dear Byron, Thank you for rating your stay at Residence Inn Beaumont. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Sincerely,Chris Calvin,General Manager

10/10 Eccellente

Tamra

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great staff
Soggiorno di 1 notte a luglio 2023
Risposta di General Manager, il giorno 22 lug 2023
Dear Tamra, Thank you for being our guest at Residence Inn Beaumont and sharing your experience. We are thrilled to know you enjoyed your stay with us and that you were especially pleased with our courteous associates. It was a pleasure to host you, and we look forward to your return visit. Sincerely,Chris CalvinGeneral Manager

8/10 Buono

Christopher

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Better room than last stay....
Comfortable, convenient overnight business stay. Breakfast was good, room was more than what I needed. I will stay here again
Soggiorno di 1 notte a luglio 2023
Risposta di Chris Calvin General Manager, il giorno 14 lug 2023
Dear Christopher, Thank you for staying with us again and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed your comfortable accommodations and delicious breakfast. We hope to see you again soon, and we wish you all the best with your travels. Sincerely,Chris CalvinGeneral Manager

4/10 Scarso

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Comfort della camera
Did not get the room I booked and moved rooms 3 times. Rooms were not set up properly after renovation. Breakfast during the week was shut down early 30 min and no effort made to accommodate. The ladies at the front desk were great and the only reason I stayed at this hotel.
Soggiorno di 4 notti a giugno 2023
Risposta di General Manager, il giorno 26 giu 2023
Dear Guest, Thank you for being our guest and for your feedback. Please accept our sincere apologies for not meeting your expectations. We strive to provide outstanding hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Chris Calvin,General Manager

10/10 Eccellente

Gabriela

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Awesome!!
The hotel was remodeled and was a lot better than we expected. I stayed there for an entire week and I felt safe and comfortable. The construction to get on the highway was a little annoying, but nothing unbearable. Every staff member was friendly and nice. I would definitely stay here again!
Soggiorno di 5 notti a giugno 2023
Risposta di General Manager, il giorno 26 giu 2023
Dear Gabriela, Thank you for sharing your experience with us! We are so pleased you had a great time at Residence Inn Beaumont. We truly appreciate your kind comments regarding our friendly staff and comfortable accommodations. We are eagerly looking forward to welcoming you back soon! Sincerely,Chris Calvin,General Manager

8/10 Buono

S

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I stayed at 3 hotels, 1 night each. Residence Inn was good, fairly equipped, and maintained to a decent standard. . If I did not have my top choice in Beaumont available, I would choose the Residence Inn.
Risposta di General Manager, il giorno 26 giu 2023
Dear Guest, Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Residence Inn Beaumont.Sincerely,Chris Calvin,General Manager